Leadership Styles of Service Professionals Aiding Women of Abuse: Enhancing Service Delivery

2013 ◽  
Vol 10 (1) ◽  
pp. 44-52 ◽  
Author(s):  
Lisa Ann Haeseler
Keyword(s):  
Service Delivery ◽  
Leadership Styles

scholarly journals Establishing common leadership practices and their influence on providers and service delivery in selected hospitals in Lusaka province, Zambia

2018 ◽  
Vol 9 (3) ◽  
Author(s):  
Regina M. Mulenga ◽  
Selestine Nzala ◽  
Wilbroad Mutale
Keyword(s):  
Health Care ◽  
Service Delivery ◽  
Health System ◽  
Patient Care ◽  
Leadership Styles ◽  
Transactional Leadership ◽  
Leadership Practices ◽  
Healthcare Providers ◽  
Hospital Performance ◽  
Quality Health

In an evolving health care environment, hospitals need managers with high levels of technical and professional expertise who do not only concentrate on patient care, but also go further to demonstrate good leadership practices. In Zambia, the health sector’s mission is “to provide equity of access to cost-effective quality health services as close to the family as possible”. Only competent leadership can drive such an agenda. This study, conducted in selected 1st level Lusaka hospitals aimed at establishing the existing common leadership practices and their influence on healthcare providers and service delivery. The study employed a cross-sectional qualitative research method design, to establish and examine the leadership practices through 10 health system managers and 32 healthcare providers. The data was obtained using in-depth interviews, focus group discussion, participant observation and document review. Data analysis was done by first transcribing audio-recorded interviews and grouping them into data sets (matrixes) where emerging themes were categorized manually. The information obtained assisted in making conclusions and interpretations by providing eminent explanations pointing to specific leadership styles and influence caused on healthcare providers and service delivery. The common leadership practices obtained in this study was the transformational leadership followed by transactional leadership while laissez-faire was rare type of leadership. This conclusion was arrived at through the practices that were pointing to transformational and transactional leadership as preferred by the leaders and perceived or experienced by providers. These practices were explained as networking, interpersonal relationships, human/material resources management, monitoring and evaluation, dictatorial tendencies and overworking of employees. Furthermore, these practices were seen to have strong influence on healthcare providers through enhanced confidence, motivation for hard work and compromised quality of care. The resultant impact on service delivery was high quality performance as well as poor performance. Leadership styles affect employees’ commitment, motivation, satisfaction, extra effort and efficiency. This in turn has a bearing on performance and directly or indirectly influences patient care and its quality. Health system managers have a significant role in using leadership styles that promote good practice. It can be safely concluded that hospital performance and quality health care delivery services is a product of several factors. The analysis of leadership practices in this study shows two of the factors influencing hospital performance. The first factor is the effectiveness of leaders within the hospital and secondly the dedication, motivation, commitment and performance of employees that will improve health care services.

scholarly journals Knitting the Web of Leadership Styles and Strategies on Service Delivery and Economic Wellbeing of Citizens in the Nigerian Fourth Republic

2021 ◽  
Vol 11 (2) ◽  
pp. 24
Author(s):  
Matthew Funsho Bello ◽  
Kajo Aondohemba Emmanuel
Keyword(s):  
Service Delivery ◽  
Leadership Styles ◽  
21St Century ◽  
Standard Error ◽  
Positive Relationship ◽  
P Value ◽  
Public And Private ◽  
Secondary Sources ◽  
Correlation And Regression Analysis ◽  
Level Of Significance

This study centres on the Nigerian experience in leadership styles and strategies in the 21st century. This study covers 1999-2020. The population of the study is the entire staff of the 43 Federal Ministries in Abuja, Nigeria. The sample size was two hundred and thirty-six (236) respondents. The study adopted both primary and secondary sources of data, correlation and regression analysis were used to determine the existing relationship using SPSS Package. The findings revealed that a positive relationship exists between leadership styles and strategies and service delivery to citizens, but not significant in achieving service delivery with the standard error of 1.240, and a p-value of 0.387 which is greater than 0.05(5%) level of significance. The second finding also reveals that, there is a positive relationship between leadership styles and strategies and the economic wellbeing of citizens in Nigeria but not significant in achieving the economic wellbeing of citizens with the standard error of 2.312, and a p-value of 0.673 which is greater than 0.05(5%) level of significance. The study concluded that, the different leadership styles and strategies to be adopted are based on the prevailing situation the leader finds him or herself. The study recommended that government should from time to time organize leadership seminars and workshops for leaders at all levels both in the public and private sectors with a view to educating them on the need for quality leadership and the provision of service delivery for citizens’ wellbeing in the 21st century in Nigeria.

scholarly journals Leadership as Interpreneurship: A Disability Nonprofit Atlantic Canadian Profile

2020 ◽  
Vol 8 (1) ◽  
pp. 182-192 ◽  
Author(s):  
Mario Levesque
Keyword(s):  
Service Delivery ◽  
Leadership Styles ◽  
Communication Skills ◽  
Vulnerable Populations ◽  
Qualitative Interviews ◽  
Voluntary Organizations ◽  
Collective Response ◽  
The Face ◽  
Nonprofit Leaders

The entrenchment of the neoliberal state and rise of populist leaders has marginalized the role of voluntary organizations in society. This presents significant challenges for nonprofit leaders in economically challenged areas as it erodes their ability to protect and serve vulnerable populations. Attention turns to maintaining hard fought gains at the expense of making progress. Yet doing so requires new skills and leadership styles to manage organizational change where innovation and transformation are key. Based on 42 qualitative interviews with disability nonprofit leaders in Atlantic Canada, our study aims to characterize this transformation. Using Szerb’s (2003) key attributes of entrepreneurship that distinguish between entre-, intra-, and <em>inter</em>preneurs, we find disability leaders have become <em>inter</em>preneurs. We find a strong emphasis on networked service delivery underscoring shared goals, risks and responsibilities, and resources. For disability leaders, cultivating relationships and strong communication skills are essential. In the face of populist desires for state retrenchment, we question how long this collective response can hold given ongoing economic challenges.

A Classroom Sign Communication Program for the Severely Handicapped

1981 ◽  
Vol 12 (4) ◽  
pp. 233-239
Author(s):  
Linda Goodman ◽  
Robin Kroc
Keyword(s):  
Service Delivery ◽  
Speech Language Pathologist ◽  
Communication Program ◽  
Severely Handicapped

This article describes a strategy used to teach sign communication to severely handicapped students in the classroom. It recommends that the speech-language pathologist adopt a consultant role in service delivery.

Dimensions of Multiskilling

1999 ◽  
Vol 30 (1) ◽  
pp. 4-10 ◽  
Author(s):  
Carole E. Johnson
Keyword(s):  
Hearing Loss ◽  
Service Delivery ◽  
Monitoring Program ◽  
School Age Children ◽  
School Age ◽  
Support Personnel ◽  
Educational Personnel ◽  
Educational Audiology ◽  
Children With Hearing Loss ◽  
Improve Service Delivery

Educational audiologists often must delegate certain tasks to other educational personnel who function as support personnel and need training in order to perform assigned tasks. Support personnel are people who, after appropriate training, perform tasks that are prescribed, directed, and supervised by a professional such as a certified and licensed audiologist. The training of support personnel to perform tasks that are typically performed by those in other disciplines is calledmultiskilling. This article discusses multiskilling and the use of support personnel in educational audiology in reference to the following principles: guidelines, models of multiskilling, components of successful multiskilling, and "dos and don’ts" for multiskilling. These principles are illustrated through the use of multiskilling in the establishment of a hearing aid monitoring program. Successful multiskilling and the use of support personnel by educational audiologists can improve service delivery to school-age children with hearing loss.

Case Studies for Telepractice in AAC

2014 ◽  
Vol 23 (1) ◽  
pp. 42-54 ◽  
Author(s):  
Tanya Rose Curtis
Keyword(s):  
Service Delivery ◽  
Case Studies ◽  
Eye Gaze ◽  
Cognitive Impairments ◽  
Perceived Barriers ◽  
Computer Experience ◽  
Access Methods ◽  
Complex Communication Needs ◽  
Barriers To Service ◽  
Communication Needs

As the field of telepractice grows, perceived barriers to service delivery must be anticipated and addressed in order to provide appropriate service delivery to individuals who will benefit from this model. When applying telepractice to the field of AAC, additional barriers are encountered when clients with complex communication needs are unable to speak, often present with severe quadriplegia and are unable to position themselves or access the computer independently, and/or may have cognitive impairments and limited computer experience. Some access methods, such as eye gaze, can also present technological challenges in the telepractice environment. These barriers can be overcome, and telepractice is not only practical and effective, but often a preferred means of service delivery for persons with complex communication needs.

Culturally and Linguistically Diverse Populations: Serving GLBT Families in Our Schools

2009 ◽  
Vol 16 (1) ◽  
pp. 11-19 ◽  
Author(s):  
Ashley M. Frazier
Keyword(s):  
Sexual Orientation ◽  
Cultural Competence ◽  
Service Delivery ◽  
Linguistically Diverse ◽  
Culturally And Linguistically Diverse ◽  
Diverse Populations ◽  
Cultural Issues ◽  
Willingness To Disclose ◽  
Bisexual And Transgender ◽  
Societal Changes

Abstract School speech-language pathologists (SLPs) are increasingly likely to serve children of gay, lesbian, bisexual, and transgender (GLBT) parents or GLBT students as cultural and societal changes create growth in the population and increased willingness to disclose sexual orientation. The American Speech-Language-Hearing Association (ASHA) has a progressive nondiscrimination statement that includes sexual orientation as a protected status and strongly urges the membership to develop cultural competence as a matter of ethical service delivery. The purpose of this article is to describe cultural competence in relation to GLBT culture, discuss GLBT parent and student cultural issues as they are important in parent-school or student-school relations, and to provide suggestions for increasing sensitivity in these types of interactions. A list of resources is provided.

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