Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach

2016 ◽  
pp. 1-15
Author(s):  
A. Azadeh ◽  
H. Foroozan ◽  
B. Ashjari ◽  
S. Motevali Haghighi ◽  
R. Yazdanparast ◽  
...  
Keyword(s):  
Information System ◽  
Mathematical Programming ◽  
Performance Assessment ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Programming Approach ◽  
Resilience Engineering ◽  
Mathematical Programming Approach

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

scholarly journals Implementasi Costumer Relationship Management (CRM) Pada Sistem Informasi Penjualan Ban Di Toko Lingga Ban Berbasis Web

2018 ◽  
Vol 12 (1) ◽  
Author(s):  
Ipan Supandi ◽  
Fahmi Yusuf ◽  
Fauziah F
Keyword(s):  
Information System ◽  
Data Storage ◽  
Customer Relationship Management ◽  
Effective Means ◽  
Relationship Management ◽  
Customer Relationship ◽  
Programming Technique ◽  
Web Based ◽  
Testing Method ◽  
White Box Testing

The store Lingga Tires is a trademark unit engaged in the sale of the tires. The store Lingga Tires only rely on the conventional sales namely the subscriber must come into the store and doing transaction at the store. This makes the customer became less know the products in the market and the existing promotion. The store Lingga Tires want to provide a satisfactory services with want to deliver innovation and convenience for customers. To store the Lingga Tires need a means to support the sales transaction and media promotions effective means of implementing the method Customer Relationship Management (CRM) web-based. CRM is one of the means to build a good relationship with customers and to acquire new customers. Web-based Sales information system is built by the method of software development waterfall , the language of PHP programming technique, MySQL database as data storage and testing method using the black box & white box testing this system can be used by the administrator, customers and direction. The administrator is the person who manages the whole system. Customers can make your reservation, payment confirmation and have points shopping. The direction of instructions view report, this system is expected to be a solution to overcome the problems and to be able to increase sales in the Store Lingga Tires.Key Words: Information System,Sale,CRM, Web, Store Lingga Tires

scholarly journals System design of blood supply chain management based on Supplier Customer Relationship Management (SCRM) approach

2018 ◽  
Vol 154 ◽  
pp. 01086 ◽  
Author(s):  
Zuhdi Allamsyah ◽  
Agus Mansur
Keyword(s):  
Information System ◽  
Supply Chain ◽  
Blood Supply ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
System Technology ◽  
Chain Management ◽  
Blood Supply Chain ◽  
Morphological Chart

Blood supply chain management is very complex system. By considering blood’s demand that characterized as stochastic, therefore information and communication among stakeholders are considered as important cycle in supply chain. This research is objected to design interactive communication model based on information technology with android as platform to create effective customer-supplier relationship to support Customer Relationship Management or better known as CRM. The methods that suggested in designing its information system are Quality Function Deployment (QFD) approach, Kano Model and Morphological Chart. From mentioned methods, attributes of design and specification priorities of purposed android system technology design are established. Attributes of design will be adjusted with customers’ requirements derived from customer voice that will further be integrated with technical responds in QFD. Technical responds will provide priorities on each design’s attribute of android information system and will be forwarded to the specifications determination by using morphological chart. Later, work flow of design system will be generated by using Data Flow Diagram (DFD). The result of the research will demonstrate the design of information system technology based on android that already adjusted with the requirement of donors as means of communication between suppliers and customers in blood supply chain.

scholarly journals CUSTOMER RELATIONSHIP MANAGEMENT INFORMATION SYSTEM ST BORROMEUS HOSPITAL

MATICS ◽  
2012 ◽  
Author(s):  
Jimmy Bunardi ◽  
Linda Salma Angreani
Keyword(s):  
Information System ◽  
Customer Relationship Management ◽  
Management Information System ◽  
System Development ◽  
Relationship Management ◽  
Customer Relationship ◽  
Observation Data ◽  
Management Information ◽  
Process Data ◽  
Search Data

Customer Relationship Management Information System St.Borromeus Hospitalis anapplication to process data related to the promotion, marketing and cooperation between the St.Borromeus Hospita lwith the Contractor. Data processing is not optimum cooperation with the contractorat the Marketing division of Borromeus Hospital,cause search of information about the contractor, take a bit longer so that hamper the process of promotion and marketing. Therefore it need an application that can support and solve the problem.<br />Based on these problems the author intends arrange final by taking the title of"Customer Relationship Management Information Systems St.Borromeus Hospital ". The technique is observation data collection, interview and library research, while the phase of system development using water fall method.<br />The author hopes that this application can assist the Marketing in the Hospital of St.Borromeusin the process of  processing and marketing campaig n to the Contractor, either from the input data, search data, scheduling agreements. The authors also hope that these applications can be made to improve the performance of the Marketing are using this application.<br /><br />Keyword : Customer Relationship Management, Borromeus Hospital, Marketing, Promotions<br /><br />

scholarly journals PERANCANGAN ENTERPRISE ARCHITECTURE FUNGSI PEMASARAN DAN CRM PADA INDUSTRI PARIWISATA DI PERUM PERHUTANI UNIT III DENGAN MENGGUNAKAN FRAMEWORK TOGAF

2017 ◽  
Vol 3 (04) ◽  
pp. 38
Author(s):  
Fitri Febriana Purba ◽  
RD Rohmat Saedudin ◽  
Basuki Rahmad
Keyword(s):  
Information System ◽  
Customer Relationship Management ◽  
System Architecture ◽  
Enterprise Architecture ◽  
Relationship Management ◽  
Tourism Industry ◽  
Customer Relationship ◽  
Information System Architecture ◽  
Business Information ◽  
Preliminary Phase

Abstrak—Perum Perhutani Unit III merupakan salah satu penyedia sektor pariwisata alam yang mengelola sumberdaya hutan di kawasan Jawa Barat dan Banten. Perkembangan industri pariwisata menuntut Perum Perhutani Unit III untuk memilih strategi pemasaran terbaik dan mengelola hubungan dengan pelanggan untuk menghasilkan keunggulan wisata yang kompetitif. Oleh karena itu, Perum Perhutani Unit III membutuhkan perancangan enterprise architecture yang dapat meningkatkan kinerja pemasaran dan manajemen hubungan pelanggan melalui pemanfaatan dan penyelarasan teknologi informasi. Perancangan enterprise architecture menggunakan framework TOGAF yang mempunyai beberapa fase, diantaranya preliminary phase, architecture vision, architecture business, information system architecture, dan technology architecture. Hasil perancangan ini berupa model bisnis target dan artifak. Kata Kunci: Enterprise Architecture, TOGAF, Pariwisata, Perum Perhutani, Pemasaran, Manajemen Hubungan Pelanggan Abstract—Perum Perhutani Unit III is one of the providers of natural tourism sector that manages forest resources in West Java and Banten. The development of tourism industry demands Perum Perhutani Unit III to choose the best marketing strategy and manage customer relationship to produce competitive tourism advantage. Therefore, Perum Perhutani Unit III requires the design of enterprise architecture that can improve the performance of marketing and customer relationship management through the utilization and alignment of information technology. The design of enterprise architecture use TOGAF framework that has several phases, including preliminary phase, architecture vision, architecture business, information system architecture, and technology architecture. The results of this design are target business models and artifacts. Keywords: Enterprise Architecture, TOGAF, Tourism, Perum Perhutani, Marketing, Customer Relationship Management

Electronic Customer Relationship Management in Tourism

2020 ◽  
pp. 273-294
Author(s):  
Cenk Murat Koçoğlu ◽  
Merve Yıldırım Kalem
Keyword(s):  
Information System ◽  
Competitive Advantage ◽  
Customer Relationship Management ◽  
Success Factors ◽  
Relationship Management ◽  
Customer Relationship ◽  
Competitive Environment

Tourism companies, like other companies producing goods and/or services, practice different strategies to achieve competitive advantage and satisfy the needs and wants of customers/guests. The most important recent strategy is electronic customer relationship management (e-CRM). In today's competitive environment, a successfully implemented e-CRM enhances a customer centric culture that is key to tourism growth and competitive advantage. For tourism companies, e-CRM succeeds only if it is totally integrated strategically and operationally in the business and in the information system of the company. This chapter focuses on e-CRM concept, its importance in tourism, dimensions of e-CRM, major challenges of e-CRM and its opportunities for companies, its implementation in tourism, e-CRM Technologies used in tourism, e-CRM success factors, and the reasons of e-CRM failures.

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