scholarly journals Implementasi Costumer Relationship Management (CRM) Pada Sistem Informasi Penjualan Ban Di Toko Lingga Ban Berbasis Web

2018 ◽  
Vol 12 (1) ◽  
Author(s):  
Ipan Supandi ◽  
Fahmi Yusuf ◽  
Fauziah F
Keyword(s):  
Information System ◽  
Data Storage ◽  
Customer Relationship Management ◽  
Effective Means ◽  
Relationship Management ◽  
Customer Relationship ◽  
Programming Technique ◽  
Web Based ◽  
Testing Method ◽  
White Box Testing

The store Lingga Tires is a trademark unit engaged in the sale of the tires. The store Lingga Tires only rely on the conventional sales namely the subscriber must come into the store and doing transaction at the store. This makes the customer became less know the products in the market and the existing promotion. The store Lingga Tires want to provide a satisfactory services with want to deliver innovation and convenience for customers. To store the Lingga Tires need a means to support the sales transaction and media promotions effective means of implementing the method Customer Relationship Management (CRM) web-based. CRM is one of the means to build a good relationship with customers and to acquire new customers. Web-based Sales information system is built by the method of software development waterfall , the language of PHP programming technique, MySQL database as data storage and testing method using the black box & white box testing this system can be used by the administrator, customers and direction. The administrator is the person who manages the whole system. Customers can make your reservation, payment confirmation and have points shopping. The direction of instructions view report, this system is expected to be a solution to overcome the problems and to be able to increase sales in the Store Lingga Tires.Key Words: Information System,Sale,CRM, Web, Store Lingga Tires

scholarly journals Implementasi Customer Relationship Management (CRM) Pada Penerimaan Siswa Baru (Studi Kasus di Pondok Pesantren Darussalam Kabupaten Garut)

2018 ◽  
Vol 12 (1) ◽  
Author(s):  
Jajang Abdurahman ◽  
Dadang Hamdani ◽  
Panji Novantara
Keyword(s):  
Data Storage ◽  
Customer Relationship Management ◽  
Business Strategy ◽  
System Development ◽  
Relationship Management ◽  
Customer Relationships ◽  
Customer Relationship ◽  
White Box Testing ◽  
School Manager ◽  
New Student

Along the tight competition in education field, especially the recruitment of students, the school manager faces problem in making right decision. In addition, to maintain the potential learners, it also needs an effort to get new learners through best strategies of school promotion. Therefore, improving service quality to win promotion competition is very important to do.One of methods in improving service towards customer is �customer relationship management (CRM), as a comprehensive business strategy of a company that enables the enterprise to manage customer relationships effectively, in this research, the writer uses Operational Customer Relationship Management. Whereas the method of system development used is Waterfall method.The system is built as a base Web to expand the spread of online new student enrollment information, so this programme is potentially to get new learners, the system was built as a web based, it uses PHP programming language and MySQL as data storage media and SMS Gateway as a support system in facilitating the students� and parents�services, testing methods also used black box & white box testing. This system can be used by 4 access, they are students, parents, New Students enrollment �committee and head devision of TMI.Using computer technology, Customer Relationship Management (CRM) is more developed and wider system because using CRM can keep the customers of the existing learners, the recruitment of new learners, the faster responses to learners� parents, and so on.Keywords: Online New Student Registration, Customer Relationship Management (CRM) Operational, Waterfall, Web

scholarly journals Sistem Informasi Pemasaran Busana Syar’i dengan Penerapan Customer Relationship Management (CRM) Berbasis Web

2019 ◽  
Vol 2 (1) ◽  
pp. 1-9
Author(s):  
Yuda Irawan
Keyword(s):  
Information System ◽  
Data Storage ◽  
Customer Relationship Management ◽  
Information Dissemination ◽  
Relationship Management ◽  
Business Development ◽  
Customer Relationship ◽  
Storage Process ◽  
Conventional Manner ◽  
Potential Customers

Toko Cahaya Sunnah is a business that produces and sells syar'i clothing. In its business development, Toko Cahaya Sunnah keep trying to expand its market target to out of town even all of Indonesia. To achieve its goal, Toko Cahaya Sunnah requires website. Currently in Toko Cahaya Sunnah in making sales report is still manual using excel application so that data processing of sales report still running slow and not yet detailed. Currently Toko Cahaya Sunnah does not have any special activities or strategies that handle marketing, product marketing is done in a conventional manner by providing customers with information about places, features and products to other potential customers. Ineffective information dissemination prevents customers from knowing the latest information in the Sunnah Light Store thus affecting customers to switch to other stores. With the website using the method of Customer Relationship Management (CRM) then the data storage process can be more accurate and stored neatly and making sales reports will be fast and timely and delivery of promotional information will be faster and response to sales will be faster. Keywords: Information System, Customer Relationship Management (CRM), Web

scholarly journals Rancang Bangun Aplikasi e-CRM Alfamart Batam Dengan Metode Extreme Programming

2019 ◽  
Vol 3 (2) ◽  
pp. 21-31
Author(s):  
Tukino Tukino
Keyword(s):  
Information System ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Extreme Programming ◽  
Design System ◽  
Activity Diagram ◽  
Web Based ◽  
Customer Complaints ◽  
Uml Modeling

This can make irresponsible parties libel the company because everyone or customers who join it can read and comment freely on what the customer complained about. Therefore, PT Indoritel Makmur International Tbk (Indomaret) Batam is advised to have an application that can arrange and provide services to complaints or criticism and customer suggestions. To overcome these problems then designed a web-based Customer Relationship Management (CRM) information system. This design aims to facilitate customers in delivering criticism and suggestions or complaints to the service company. This design uses UML modeling diagram (Unifed Modeling Language) such as, Use Case Diagram, Activity Diagram, Class Diagram and Sequence Diagram. In addition, the technologies used in this design system such as Dreamweaver, PHP, and MySQL. The end result of this design is a Web-based Customer Relationship Management (CRM) information system that can be used to manage customer complaints submitted to PT Indoritel Makmur International Tbk (Indomaret) Batam. The Extreme Programming method is the most widely used approach to software development

scholarly journals Sistem Informasi Customer Relationship Management Pada Hotel Grand Malaka Ethical Palembang Berbasis Web

2020 ◽  
Vol 1 (2) ◽  
pp. 61-74
Author(s):  
Mutia Rizky Pratiwi ◽  
Fithri Selva Jumeilah ◽  
Fathiyah Noprian
Keyword(s):  
Information System ◽  
Customer Relationship Management ◽  
Management Information System ◽  
System Development ◽  
Rapid Development ◽  
Relationship Management ◽  
Customer Relationship ◽  
Prototype System ◽  
Management Information ◽  
Web Based

Grand Malaka Ethical is a sharia hotel located in Palembang City with a three-star classification, located on Jalan Malaka II No.5. With the rapid development of technology today, many hotel booking applications that provide star-rated hotels with cheap and good prices make Hotel Grand Malaka must compete with other hotels in order not to be left behind. Grand Malaka Ethical Hotel still uses minimal applications and recently hotel visitors continue to decline. This study aims to create a web-based Customer Relationship Management Information System using the Prototype system development method. This research has produced a Web-based Customer Relationship Management Information System at the Grand Malaka Ethical Palembang Hotel that has been tested and will be implemented by the hotel in 2021.

Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

2018 ◽  
Vol 7 (2) ◽  
pp. 180
Author(s):  
Wiyanto Wiyanto ◽  
Fajar Butsianto ◽  
Karsito Karsito
Keyword(s):  
Information Technology ◽  
Information System ◽  
Medical Record ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Customer Relationship ◽  
Design System ◽  
System Validation ◽  
Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

scholarly journals The Implementation of Customer Relationship Management (CRM) Supported by SMS Gateway Technology

2019 ◽  
Vol 16 (1) ◽  
pp. 45
Author(s):  
Komang Redy Winatha
Keyword(s):  
Customer Relationship Management ◽  
Service Management ◽  
Environmental Changes ◽  
Relationship Management ◽  
Customer Relationships ◽  
Customer Relationship ◽  
Web Based ◽  
Customer Data ◽  
Gateway Technology ◽  
Web Based System

Responding to the higher restaurant industry competition, the Mailaku Roemah Nongkrong restaurant was not too flexible in facing an environmental changes. It was still using manual technology while there was an advancing technological developments. It was still applying the internal resources for business development. One way to overcome this problem is by utilizing technology and the concept of customer relationship management (CRM). CRM is a marketing strategy to create and maintain customer relationships and reduce the possibility of customers moving to other competitors. This study presented the development and implementation of CRM in a web-based system that was supported by sms gateway technology. The research methodology that will be used in this study consists of some steps, such as library study, observation, interviews, and system development which was divided into analysis, design, coding, and testing. The result was a web-based system was able to manage customer data, product promotion, and customer service management to create good relationships with customers. This system can be as an alternative for restaurants and customers in establishing practical business communication.

Theoretical Framework for CRM Outsourcing

2005 ◽  
pp. 2841-2845
Author(s):  
Babita Gupta ◽  
Lakshmi Iyer
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Call Centers ◽  
Relationship Management ◽  
Theoretical Framework ◽  
Customer Relationship ◽  
Retail Stores ◽  
Web Based ◽  
Business Requirements ◽  
E Mail

Customer service is emerging as a key differentiator among competitors as the explosive growth of e-commerce is changing the nature of competition among companies. This has changed the customer-related business requirements for all types of companies. With firms increasing their online operations, customers now have the ability to contact organizations through a variety of interactive and noninteractive means (such as e-mail, fax, call centers, FAQs, online chats, newsletters, snail mail, retail stores, and Web-based forums). This has led companies to consider customer relationship management (CRM) as an important part of their competitive strategy. As the focus is shifting to retention rather than acquisition of customers, companies are looking for ways to identify and engage their most profitable customers.

Design and Implementation of E-Commerce Recommendation System Based on Ontology Technology

2014 ◽  
Vol 978 ◽  
pp. 244-247 ◽  
Author(s):  
Yi Wang ◽  
Hao Yuan Ou ◽  
Jian Ming Zhang
Keyword(s):  
Customer Satisfaction ◽  
Electronic Commerce ◽  
Customer Relationship Management ◽  
Recommender System ◽  
Recommendation System ◽  
Effective Means ◽  
Relationship Management ◽  
Customer Relationship ◽  
Semantic Structure ◽  
Design And Implementation

Electronic commerce recommendation system can effectively retain customers, effective means to improve the electronic commerce system sales. This paper first analyzes the E-commerce recommender system based on ontology, and applies it to the clothing e-commerce website customer relationship management and personalized commodity recommendation; semantic structure through ontology has to commodity recommendation. The paper presents design and implementation of E-commerce recommendation system based on ontology technology so as to effectively improve customer satisfaction.

scholarly journals System design of blood supply chain management based on Supplier Customer Relationship Management (SCRM) approach

2018 ◽  
Vol 154 ◽  
pp. 01086 ◽  
Author(s):  
Zuhdi Allamsyah ◽  
Agus Mansur
Keyword(s):  
Information System ◽  
Supply Chain ◽  
Blood Supply ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
System Technology ◽  
Chain Management ◽  
Blood Supply Chain ◽  
Morphological Chart

Blood supply chain management is very complex system. By considering blood’s demand that characterized as stochastic, therefore information and communication among stakeholders are considered as important cycle in supply chain. This research is objected to design interactive communication model based on information technology with android as platform to create effective customer-supplier relationship to support Customer Relationship Management or better known as CRM. The methods that suggested in designing its information system are Quality Function Deployment (QFD) approach, Kano Model and Morphological Chart. From mentioned methods, attributes of design and specification priorities of purposed android system technology design are established. Attributes of design will be adjusted with customers’ requirements derived from customer voice that will further be integrated with technical responds in QFD. Technical responds will provide priorities on each design’s attribute of android information system and will be forwarded to the specifications determination by using morphological chart. Later, work flow of design system will be generated by using Data Flow Diagram (DFD). The result of the research will demonstrate the design of information system technology based on android that already adjusted with the requirement of donors as means of communication between suppliers and customers in blood supply chain.

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