Knowledge management for sustainable development in the web 2.0 era: the Triangle of Dichotomies

2010 ◽  
Vol 6 (3) ◽  
pp. 179-193 ◽  
Author(s):  
Alexander Voccia
Keyword(s):  
Sustainable Development ◽  
Knowledge Management ◽  
Web 2.0 ◽  
The Web

Could Web 2.0 Technologies Support Knowledge Management in Organizations?

2010 ◽  
pp. 197-210
Author(s):  
Luiz Fernando de Barros Campos
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Web 2.0 ◽  
Web 2.0 Technologies ◽  
Work Processes ◽  
Privacy And Security ◽  
Technology Tools ◽  
Challenges And Opportunities ◽  
Knowledge Intensive ◽  
The Web

This chapter investigates whether information technology tools typical of Web 2.0 can support Knowledge Management (KM) practices in organizations. An investigation on the Web is conducted and the appropriate literature examined. The information technology tools employed in organizations nowadays are discussed with the help of three guidelines which each present two opposing ideas: knowledge creation versus knowledge sharing, tacit knowledge versus explicit knowledge and hierarchical KM versus organic KM. It is argued that these tools reveal an innate contradiction: they are based on a centralized conception and production but aim to deal with informal, fluid processes, which resist structuring. The term Enterprise 2.0 is defined and examined, since it brings out a critical view of traditional KM technology. In this context, the prevailing technologies on the Web are described as well as the associated use practices. The technologies and practices highlighted are those that enhance the collective creation of information and knowledge-intensive products and the active, rich user participation which influences the development of own technologies. Subsequently, many Web 2.0 tools and services that are, or could be, used in KM practices are described and the sites that provide them are indicated. It is noted that these new technologies are inducing cooperative and decentralized work processes that lead to emerging products of high quality and complexity. Furthermore, they are characterized by net effects, simplicity, ease of use, low cost and rastreability. Nevertheless, there are some difficulties in the application of Web 2.0 technologies, among them, the attainment of performance requisites, privacy and security, the possible emergence of counterproductive results and the need to motivate people to create content. The challenges and opportunities in the organizational use of Web 2.0 technologies are remarked. Finally, the managerial interventions appropriate to enable the success of KM projects based on Web 2.0 technologies are discussed.

Exploring the Impact of Web 2.0 on Knowledge Management

2013 ◽  
pp. 17-43
Author(s):  
Thomas Bebensee ◽  
Remko Helms ◽  
Marco Spruit
Keyword(s):  
Knowledge Management ◽  
Web 2.0 ◽  
Case Studies ◽  
Asset Management ◽  
Knowledge Creation ◽  
User Generated Content ◽  
The Impact ◽  
Exploratory Case Studies ◽  
The Web

Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other.

Could Web 2.0 Technologies Support Knowledge Management in Organizations?

2010 ◽  
pp. 2434-2447
Author(s):  
Luiz Fernando de Barros Campos
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Web 2.0 ◽  
Web 2.0 Technologies ◽  
Work Processes ◽  
Privacy And Security ◽  
Technology Tools ◽  
Challenges And Opportunities ◽  
Knowledge Intensive ◽  
The Web

This chapter investigates whether information technology tools typical of Web 2.0 can support Knowledge Management (KM) practices in organizations. An investigation on the Web is conducted and the appropriate literature examined. The information technology tools employed in organizations nowadays are discussed with the help of three guidelines which each present two opposing ideas: knowledge creation versus knowledge sharing, tacit knowledge versus explicit knowledge and hierarchical KM versus organic KM. It is argued that these tools reveal an innate contradiction: they are based on a centralized conception and production but aim to deal with informal, fluid processes, which resist structuring. The term Enterprise 2.0 is defined and examined, since it brings out a critical view of traditional KM technology. In this context, the prevailing technologies on the Web are described as well as the associated use practices. The technologies and practices highlighted are those that enhance the collective creation of information and knowledge-intensive products and the active, rich user participation which influences the development of own technologies. Subsequently, many Web 2.0 tools and services that are, or could be, used in KM practices are described and the sites that provide them are indicated. It is noted that these new technologies are inducing cooperative and decentralized work processes that lead to emerging products of high quality and complexity. Furthermore, they are characterized by net effects, simplicity, ease of use, low cost and rastreability. Nevertheless, there are some difficulties in the application of Web 2.0 technologies, among them, the attainment of performance requisites, privacy and security, the possible emergence of counterproductive results and the need to motivate people to create content. The challenges and opportunities in the organizational use of Web 2.0 technologies are remarked. Finally, the managerial interventions appropriate to enable the success of KM projects based on Web 2.0 technologies are discussed.

Knowledge Management Strategies for Web 2.0 Integration

2011 ◽  
pp. 170-193
Author(s):  
R. Todd Stephens
Keyword(s):  
Knowledge Management ◽  
Web 2.0 ◽  
Rapid Growth ◽  
Management Strategies ◽  
Component Integration ◽  
Collaborative Environment ◽  
Integration Techniques ◽  
Definition Of ◽  
And Control ◽  
The Web

This chapter examines the elements of the new Web 2.0 technology base and discusses a framework for implementing into the typical knowledge store. The collaborative environment opens the door to move away from the traditional command and control of information that exists through out the organization to a more collaborative environment based on trust. The rapid growth of information and the advancements in knowledge store technology has created an environment where organizations can expand the value and utility generated by integrating the Web 2.0 technologies. While the definition of web 2.0 varies, the basic idea of user contributed content dynamically alters the lifecycle of knowledge itself. This analysis should present the reader with several different integration techniques including component integration and complete application replacement.

Resistance and Motivation to Share Sustainable Development Knowledge by Web 2.0

2010 ◽  
Vol 09 (03) ◽  
pp. 251-262 ◽  
Author(s):  
Rita Yi Man Li ◽  
Don Henry Ah Pak
Keyword(s):  
Sustainable Development ◽  
Web 2.0 ◽  
Knowledge Sharing ◽  
Future Generation ◽  
Political Leaders ◽  
Present Generation ◽  
The Future ◽  
To Receive ◽  
The Web

The concept of sustainable development — development which meets the needs of the present generation without depriving the needs of the future generation — has been in the lips of many political leaders, educators, NGOs and green groups. Living in the age of knowledge explosion, we want to receive the most updated information and knowledge. The Web 2.0 revolution provides the best solution to all those hungry knowledge seekers. This paper sheds light on the major resistance and motivations on sustainable knowledge sharing.

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