Knowledge Management Strategies for Web 2.0 Integration

Author(s):  
R. Todd Stephens

This chapter examines the elements of the new Web 2.0 technology base and discusses a framework for implementing into the typical knowledge store. The collaborative environment opens the door to move away from the traditional command and control of information that exists through out the organization to a more collaborative environment based on trust. The rapid growth of information and the advancements in knowledge store technology has created an environment where organizations can expand the value and utility generated by integrating the Web 2.0 technologies. While the definition of web 2.0 varies, the basic idea of user contributed content dynamically alters the lifecycle of knowledge itself. This analysis should present the reader with several different integration techniques including component integration and complete application replacement.

Author(s):  
Santosh Khadka

Facebook, like any other social networking site, troubles the traditional categories of private and public spheres. As it complicates (and transcends) the distinction, it can be called a different space, or a liminal space, which falls somewhere in-between private and public spheres. The author argues that this recognition of Facebook as a liminal sphere has important implications to the (re) definition of public and private spheres and to the ways rhetoric should work or be used in the Web 2.0 sites like Facebook. The author also proposes that Michael de Certeau's notions of “strategy” and “tactics” can be powerful rhetorical tools to deal with Facebook's liminality and to enhance the rhetorical performance of self in Facebook and other similar new media forums.


Author(s):  
Luiz Fernando de Barros Campos

This chapter investigates whether information technology tools typical of Web 2.0 can support Knowledge Management (KM) practices in organizations. An investigation on the Web is conducted and the appropriate literature examined. The information technology tools employed in organizations nowadays are discussed with the help of three guidelines which each present two opposing ideas: knowledge creation versus knowledge sharing, tacit knowledge versus explicit knowledge and hierarchical KM versus organic KM. It is argued that these tools reveal an innate contradiction: they are based on a centralized conception and production but aim to deal with informal, fluid processes, which resist structuring. The term Enterprise 2.0 is defined and examined, since it brings out a critical view of traditional KM technology. In this context, the prevailing technologies on the Web are described as well as the associated use practices. The technologies and practices highlighted are those that enhance the collective creation of information and knowledge-intensive products and the active, rich user participation which influences the development of own technologies. Subsequently, many Web 2.0 tools and services that are, or could be, used in KM practices are described and the sites that provide them are indicated. It is noted that these new technologies are inducing cooperative and decentralized work processes that lead to emerging products of high quality and complexity. Furthermore, they are characterized by net effects, simplicity, ease of use, low cost and rastreability. Nevertheless, there are some difficulties in the application of Web 2.0 technologies, among them, the attainment of performance requisites, privacy and security, the possible emergence of counterproductive results and the need to motivate people to create content. The challenges and opportunities in the organizational use of Web 2.0 technologies are remarked. Finally, the managerial interventions appropriate to enable the success of KM projects based on Web 2.0 technologies are discussed.


2010 ◽  
pp. 248-266 ◽  
Author(s):  
D. Sandy Staples

This chapter describes one of the Web 2.0 technologies, Social Networking Sites (SNS). A definition of SNS is offered, as is a short history of these sites. The existing research is reviewed and organized to summarize what we know about SNS usage (from the perspectives of student use, general population use and organizational use), and what we know about the antecedents and outcomes of SNS use. The chapter concludes with discussion of new developments, challenges and opportunities. There are many opportunities for future research and organizational applications of SNS as SNS adoption grows at incredible rates.


2010 ◽  
pp. 343-364 ◽  
Author(s):  
Henk Eijkman

This chapter addresses a significant theoretical gap in the Web 2.0 (or “Web 2.0+,” as it is referred to by the author) literature by analyzing the educational implications of the “seismic shift in epistemology” (Dede, 2008, p. 80) that is occurring. As already identified in Chapter 2, there needs to be a consistency between our own epistemic assumptions and those embedded in Web 2.0. Hence the underlying premise of this chapter is that the adoption of social media in education implies the assumption of a very different epistemology—a distinctly different way of understanding the nature of knowledge and the process of how we come to know. The argument is that this shift toward a radically altered, “postmodernist,” epistemic architecture of participation will transform the way in which educators and their students create and manage the production, dissemination, and validation of knowledge. In future, the new “postmodern” Web will increasingly privilege what we may usefully think of as a socially focused and performance-oriented approach to knowledge production. The expected subversion and disruption of our traditional or modernist power-knowledge system, as already evident in the Wikipedia phenomenon, will reframe educational practices and promote a new power-knowledge system, made up of new, social ways in which to construct and control knowledge across the Internet. The chapter concludes by advocating strategies for critical engagement with this new epistemic learning space, and posing a number of critical questions to guide ongoing practice.


Author(s):  
Ileana Hamburg ◽  
Timothy Hall

Nowadays many European small and medium-sized companies (SMEs) are not ready for significant required international social and economic changes. Some of them have focused on approaches of knowledge management (KM) as an enabler for their innovation capability, but these have failed. One of the most critical but important aspect to be considered when developing Knowledge Management Strategies in companies to support Process, Organizational and/or Marketing Innovation is an evaluation of KM readiness. The next step after conducting KM readiness assessment is to use the results of the KM readiness for the development of KM approaches supporting the innovation. In this chapter we put forward a method of determining the readiness of SMEs for KM, discuss how to improve links between KM practices and innovation and give examples of methods like the Innovation Biographies (IB). Finally we present knowledge intensive Communities of Practice (CoPs) supported through Web 2.0 as suitable environments to foster innovation within SMEs.


Author(s):  
Santosh Khadka

Facebook, like any other social networking site, troubles the traditional categories of private and public spheres. As it complicates (and transcends) the distinction, it can be called a different space, or a liminal space, which falls somewhere in-between private and public spheres. The author argues that this recognition of Facebook as a liminal sphere has important implications to the (re) definition of public and private spheres and to the ways rhetoric should work or be used in the Web 2.0 sites like Facebook. The author also proposes that Michael de Certeau’s notions of “strategy” and “tactics” can be powerful rhetorical tools to deal with Facebook’s liminality and to enhance the rhetorical performance of self in Facebook and other similar new media forums.


2018 ◽  
Vol 7 (4.35) ◽  
pp. 924
Author(s):  
S. H. Haron ◽  
N. F. M. Said ◽  
L. M. Sidek Basri ◽  
H. Basri ◽  
N. M. Zahari ◽  
...  

This study aims to suggest an efficient method for the management of gross pollutants. The local data collected will finally become input to Innovative Gross Pollutant Management Strategies Knowledge Database, which will help engineers or local authorities to manage the GPTs efficiently. Furthermore, the knowledge management portal ensures knowledge sharing and the establishment of knowledge bank for Gross Pollutant under Malaysian condition. The developed gross pollutant management strategies knowledge database is able to assist the client during inspection & maintenance data collection using ArcGIS Collector. The data will be uploaded into the web base ARC GIS Online System, enable better management of gross pollutant traps, in term of inspection & maintenance. The result obtained in this study provides information that can help future decision for GPTs installation and maintenance program. Ultimately, the data obtained will assist the engineers and local authorities to implement appropriate strategies for trapping gross pollutants in an urban area, expand the sources for managing gross pollutants in order to rehabilitate the river system and preparing budget allocation for GPTs operation & maintenance.   


2013 ◽  
pp. 17-43
Author(s):  
Thomas Bebensee ◽  
Remko Helms ◽  
Marco Spruit

Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other.


2010 ◽  
pp. 2434-2447
Author(s):  
Luiz Fernando de Barros Campos

This chapter investigates whether information technology tools typical of Web 2.0 can support Knowledge Management (KM) practices in organizations. An investigation on the Web is conducted and the appropriate literature examined. The information technology tools employed in organizations nowadays are discussed with the help of three guidelines which each present two opposing ideas: knowledge creation versus knowledge sharing, tacit knowledge versus explicit knowledge and hierarchical KM versus organic KM. It is argued that these tools reveal an innate contradiction: they are based on a centralized conception and production but aim to deal with informal, fluid processes, which resist structuring. The term Enterprise 2.0 is defined and examined, since it brings out a critical view of traditional KM technology. In this context, the prevailing technologies on the Web are described as well as the associated use practices. The technologies and practices highlighted are those that enhance the collective creation of information and knowledge-intensive products and the active, rich user participation which influences the development of own technologies. Subsequently, many Web 2.0 tools and services that are, or could be, used in KM practices are described and the sites that provide them are indicated. It is noted that these new technologies are inducing cooperative and decentralized work processes that lead to emerging products of high quality and complexity. Furthermore, they are characterized by net effects, simplicity, ease of use, low cost and rastreability. Nevertheless, there are some difficulties in the application of Web 2.0 technologies, among them, the attainment of performance requisites, privacy and security, the possible emergence of counterproductive results and the need to motivate people to create content. The challenges and opportunities in the organizational use of Web 2.0 technologies are remarked. Finally, the managerial interventions appropriate to enable the success of KM projects based on Web 2.0 technologies are discussed.


Author(s):  
Sebastian Weber ◽  
Jörg Rech

Web 2.0 is a popular term used to describe a class of Web applications that offers mostly free services to its users. However, an exact definition of the concepts, features, and technologies that argue for a Web 2.0 service is still missing. Similarly, terms such as Web 3.0, Web 4.0, or Web 2.5 also have no clear and unambiguous definitions. This chapter reports the results of a Web and literature survey about Web X.Y concepts. Based on several definitions, we synthesized new definitions for Web X.Y, which provide an overview and can be used for differentiation, and we classified contemporary Web services (e.g., Flickr) according to these definitions.


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