scholarly journals Patterns of innovation organisation in service firms: postal survey results and theoretical models

2001 ◽  
Vol 28 (1) ◽  
pp. 57-67 ◽  
Author(s):  
Faridah Djellal ◽  
Faïz Gallouj
2021 ◽  
Author(s):  
Ningyuan Chen ◽  
Anran Li ◽  
Kalyan Talluri

Reviews for products and services written by previous consumers have become an influential input to the purchase decision of customers. Many service businesses monitor the reviews closely for feedback as well as detecting service flaws, and they have become part of the performance review for service managers with rewards tied to improvement in the aggregate rating. Many empirical papers have documented a bias in the aggregate ratings, arising because of customers’ inherent self-selection in their choices and bounded rationality in evaluating previous reviews. Although there is a vast empirical literature analyzing reviews, theoretical models that try to isolate and explain the bias in ratings are relatively few. Assuming consumers simply substitute the average rating that they see as a proxy for quality, we give a precise characterization of the self-selection bias on ratings of an assortment of products when consumers confound ex ante innate preferences for a product or service with ex post experience and service quality and do not separate the two. We develop a parsimonious choice model for consumer purchase decisions and show that the mechanism leads to an upward bias, which is more pronounced for niche products. Based on our theoretical characterization, we study the effect on pricing and assortment decisions of the firm when potential customers purchase based on the biased ratings. Our results give insights into how quality, prices, and customer feedback are intricately tied together for service firms. This paper was accepted by David Simchi-Levi, operations management.


2018 ◽  
Vol 25 (1) ◽  
pp. 39-49
Author(s):  
Niels Kraaier

AbstractBased on an analysis of the 2017 same-sex marriage postal survey results and the results of the 2017 Queensland state election, this paper observes that residents of the south-east corner of the state appear to adopt feminine values as opposed to the masculinity for which Queensland is known. The results underscore the ‘two Queenslands’ thesis, which posits that the single geographic state of Queensland has cleaved over time into two entities quite distinct in their economic, political, social and cultural form. Moreover, they add fuel to the debate about secession. As residents of the south-east continue to develop their own identity, the desire for a state of South-East Queensland could at some point become a realistic scenario.


2017 ◽  
Vol 67 (657) ◽  
pp. e267-e273 ◽  
Author(s):  
Tomás Barry ◽  
Jan Klimas ◽  
Helen Tobin ◽  
Mairead Egan ◽  
Gerard Bury

BackgroundMore than 200 opiate overdose deaths occur annually in Ireland. Overdose prevention and management, including naloxone prescription, should be a priority for healthcare services. Naloxone is an effective overdose treatment and is now being considered for wider lay use.Aim To establish GPs’ views and experiences of opiate addiction, overdose care, and naloxone provision.Design and setting An anonymous postal survey to GPs affiliated with the Department of Academic General Practice, University College Dublin, Ireland.MethodA total of 714 GPs were invited to complete an anonymous postal survey. Results were compared with a parallel GP trainee survey.ResultsA total of 448/714 (62.7%) GPs responded. Approximately one-third of GPs were based in urban, rural, and mixed areas. Over 75% of GPs who responded had patients who used illicit opiates, and 25% prescribed methadone. Two-thirds of GPs were in favour of increased naloxone availability in the community; almost one-third would take part in such a scheme. A higher proportion of GP trainees had used naloxone to treat opiate overdose than qualified GPs. In addition, a higher proportion of GP trainees were willing to be involved in naloxone distribution than qualified GPs. Intranasal naloxone was much preferred to single (P<0.001) or multiple dose (P<0.001) intramuscular naloxone. Few GPs objected to wider naloxone availability, with 66.1% (n = 292) being in favour.ConclusionGPs report extensive contact with people who have opiate use disorders but provide limited opiate agonist treatment. They support wider availability of naloxone and would participate in its expansion. Development and evaluation of an implementation strategy to support GP-based distribution is urgently needed.


2010 ◽  
Vol 50 (2) ◽  
pp. 105 ◽  
Author(s):  
A. Radrizzani ◽  
S. A. Dalzell ◽  
O. Kravchuk ◽  
H. M. Shelton

Leucaena leucocephala subsp. glabrata (leucaena)-grass pastures are productive, perennial and long-lived (>40 years). However, little is known about changes in the productivity of these pastures as they age even though they are grazed intensively and are rarely fertilised. A postal survey of beef cattle producers in Queensland who grow leucaena pastures was conducted. The questionnaire gathered information regarding: property location; extent and age of leucaena pastures; soil type; leucaena and grass establishment methodology; grazing and fertiliser management; and grazier perceptions of changes over time in leucaena productivity, grass growth and ground cover, prevalence of undesirable grasses and weeds, and livestock productivity. Graziers were asked to report on both young (≤10 years old) and aging (>10 years old) pastures under their management. Eighty-eight graziers responded describing 124 leucaena paddocks covering 11 750 ha. The survey results described the typical physical and management characteristics of leucaena pastures in Queensland. Graziers reported a decline in leucaena productivity in 58% of aging pastures, and declines in grass growth (32%) and livestock productivity (42%) associated with declining leucaena growth. Leucaena decline was greater in soil types of marginal initial fertility, particularly brigalow clay, soft wood scrub, downs and duplex soils. Maintenance fertiliser was not applied to most (98%) leucaena pastures surveyed despite significant amounts of nutrient removal, particularly phosphorus and sulphur, occurring over prolonged periods of moderate to high grazing pressure. It is predicted that large areas of leucaena pasture will continue to suffer soil nutrient depletion under current management practices. Research is needed to develop ameliorative actions to reinvigorate pasture productivity.


2003 ◽  
Vol 12 (2) ◽  
pp. 107-120
Author(s):  
Vesna Malesevic

This article identifies and interprets sexual attitudes among a sample of university students in Galway. Drawing on theoretical models developed by May and Inglis, the paper places the survey findings in the context of socio-cultural changes in Ireland. The author argues that the survey results reflect the division between religious conservatism and increasing secularisation. Although it seems initially that a majority of the Galway students subscribe to a liberal view of sexuality, analysis reveals a more complex picture. Factor analysis shows that attitudes range from religious traditionalism, monogamism, conservatism and patriarchal machismo to liberal hedonism, sex as pleasure and egalitarian open-mindedness.


2004 ◽  
Vol 10 (2) ◽  
pp. 76 ◽  
Author(s):  
Asaduzzaman Khan ◽  
Rafat Hussain ◽  
David Plummer ◽  
Victor Minichiello

This study explored the reasons general practitioners (GPs) are reluctant to participate in a postal survey. A cross-sectional postal survey was conducted among currently practising GPs in New South Wales, Australia, in 2002, who were asked to complete a questionnaire on the management of sexually transmitted infections (STIs). The overall response rate for the main STI survey was 45.4%. The GPs who did not respond to the STI questionnaire were sent a one-page non-response questionnaire asking them to report their reasons for not participating in the STI survey. Of the 491 non-responding GPs, 116 (23.6%) completed the non-response questionnaire and form the basis of the present paper. The key reasons reported by GPs for not participating in postal surveys were acute time constraints imposed by increasing workload including substantially increased paperwork, receiving too many survey requests, low STI caseload, and few incentives or returns on their time spent on completing surveys. While researchers need to be cognisant of constraints in general practice, it is also important to develop strategies for increasing GP involvement in research activities. To help improve participation of GPs in postal surveys, we recommend involvement of GPs in the design and conduct of research on issues relevant to general practice along with provision of feedback of survey results.


Author(s):  
P. S. Sklad

Over the past several years, it has become increasingly evident that materials for proposed advanced energy systems will be required to operate at high temperatures and in aggressive environments. These constraints make structural ceramics attractive materials for these systems. However it is well known that the condition of the specimen surface of ceramic materials is often critical in controlling properties such as fracture toughness, oxidation resistance, and wear resistance. Ion implantation techniques offer the potential of overcoming some of the surface related limitations.While the effects of implantation on surface sensitive properties may be measured indpendently, it is important to understand the microstructural evolution leading to these changes. Analytical electron microscopy provides a useful tool for characterizing the microstructures produced in terms of solute concentration profiles, second phase formation, lattice damage, crystallinity of the implanted layer, and annealing behavior. Such analyses allow correlations to be made with theoretical models, property measurements, and results of complimentary techniques.


2020 ◽  
Vol 29 (2) ◽  
pp. 290-299
Author(s):  
Julie G. Arenberg ◽  
Ray H. Hull ◽  
Lisa Hunter

Purpose From the Audiology Education Summit held in 2017, several working groups were formed to explore ideas about improving the quality and consistency in graduate education in audiology and externship training. The results are described here from one of the working groups formed to examine postgraduate specialization fellowships. Method Over the course of a year, the committee designed and implemented two surveys: one directed toward faculty and one toward students. The rationale for the survey and the results are presented. Comparisons between faculty and student responses are made for similar questions. Results Overall, the results demonstrate that the majority of both students and faculty believe that postgraduation specialization fellowships are needed for either 1 year or a flexible length. There was a consensus of opinion that the fellowship should be paid, as these would be designed for licensed audiologists. Most believed that the fellowships should be “governed by a professional organization (e.g., American Speech-Language-Hearing Association, American Academy of Audiology, American Doctors of Audiology, etc.),” or less so, a “separate body for this specific purpose.” Potential topics for specialization identified were the following: tinnitus, vestibular, cochlear implants, pediatrics, and intraoperative monitoring. The highest priority attributes for a specialization site were “abundant access to patient populations,” “staff of clinical experts,” and “active research.” The weight put toward these attributes differed between faculty and students with faculty prioritizing “university/academic centers,” and “access to academic coursework in the fellowship area.” The faculty rated “caseload diversity,” “minimum hours,” “research,” and “academic affiliation” as requirements for a fellowship site, with less weight for “coursework” and “other.” Finally, the students valued “improved personal ability to provide exceptional patient care,” “the potential for increased job opportunities,” and the “potential for a higher salary” as benefits most important to them, with lower ratings for “recognition as a subject matter expert” or “potential pathway to Ph.D. program.” Conclusions As a result of the survey, further exploration of a postgraduate specialization fellowship is warranted, especially to determine funding opportunities to offset cost for the sites and to ensure that fellows are paid adequately.


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