“Fish out of water”: understanding decision‐making and coping strategies of English as second language consumers through a situational literacy perspective

2010 ◽  
Vol 27 (6) ◽  
pp. 524-533 ◽  
Author(s):  
Madhu Viswanathan ◽  
Carlos Torelli ◽  
Sukki Yoon ◽  
Hila Riemer
Keyword(s):  
Decision Making ◽  
Second Language ◽  
Coping Strategies ◽  
Qualitative Interviews ◽  
Theory And Practice ◽  
Small Subset ◽  
English As Second Language ◽  
Content Type ◽  
Trade Offs ◽  
And Coping

PurposeThis paper aims to study English as second language (ESL) consumers in the USA. The authors seek to focus on consumers who are literate in their native country, yet akin to fish out of water due to language difficulties and unfamiliarity with the marketplace.Design/methodology/approachUsing qualitative interviews of 31 informants and shopping observations of a small subset, the authors examined cognitive predilections, decision making, emotional trade‐offs, and coping strategies of ESL consumers.FindingsThe findings relate to cognitive predilections, decision making and emotional trade‐offs, and coping strategies of ESL consumers.Originality/valueThe authors analyze ESL consumers from a situational literacy perspective, viewing the situations faced by ESL consumers in terms of functional literacy skills. The findings provide a variety of new insights, and have important theoretical and practical implications for theory and practice.

scholarly journals Doing and rethinking. Building resilience with men

2015 ◽  
Vol 20 (3) ◽  
pp. 185-198 ◽  
Author(s):  
Mark Robinson ◽  
Steve Robertson ◽  
Mary Steen ◽  
Gary Raine ◽  
Rhiannon Day
Keyword(s):  
Mental Health ◽  
Social Support ◽  
Coping Strategies ◽  
Qualitative Interviews ◽  
Mental States ◽  
Content Type ◽  
Context Sensitive ◽  
Before And After ◽  
Resilience Intervention ◽  
And Coping

Purpose – The purpose of this paper is to present findings from an evaluation of a mental health resilience intervention for unemployed men aged 45-60. The focus is on examining the place of activities within a multi-dimensional men’s mental health programme, and exploring interactions between social context factors and models of change. Design/methodology/approach – The paper draws on before and after survey data and qualitative interviews, to report results concerning effectiveness in changing men’s perceived resilience, to consider project processes concerning activities, social support and coping strategies, and to situate these within wider environments. Findings – The programme significantly raised the perceived resilience of participants. Activities were engaging for men, while the complex intersection between activities, social networking, and coping strategies course provided opportunities for men to develop resilience in contexts resonant with their male identities. Research limitations/implications – A limitation is that the evaluation could not measure longer term impacts. Practical implications – The paper discusses emerging considerations for resilience building, focusing on gender-sensitive approaches which can engage and retain men by focusing on doing and talking, in the contexts of men’s life-course, highlighting embodied (male) identities not disembodied “mental states”, and facilitating social support. There are challenges to recruit men despite stigma, support men to speak of feelings, and facilitate progression. Social implications – Potential exists for gender-aware programmes to sustain salutogenic change, co-producing social assets of peer support, male-friendly activities, and context sensitive course provision. Originality/value – The paper adds fresh evidence of gendered intervention approaches, including effects on male resilience. Application of a context-sensitive change model leads to multi-component findings for transferring and sustaining programme gains.

The use and non-use of the government financial report by Maltese Members of Parliament

2018 ◽  
Vol 31 (4) ◽  
pp. 1124-1144 ◽  
Author(s):  
Josette Caruana ◽  
Brady Farrugia
Keyword(s):  
Decision Making ◽  
Information Overload ◽  
Qualitative Interviews ◽  
Financial Reports ◽  
Content Type ◽  
Financial Report ◽  
Members Of Parliament ◽  
The Government ◽  
And Performance ◽  
Questionnaire Research

Purpose The purpose of this paper is to examine the use and non-use of the Government Financial Report by Maltese Members of Parliament (MPs). It refers to information overload theory to analyse the gap between financial reports and their relevance for decision making. Design/methodology/approach A mix of qualitative (interviews) and quantitative (questionnaire) research tools are applied, with the Maltese MPs being the research participants. This method is acclaimed to be comprehensive, but this study highlights certain disadvantages when applied in the political arena. Findings The characteristics of the information itself could be the main cause of information overload, resulting in the non-use of the financial report for decision making. Politicians refer to financial data for their decision making, but not to the data presented in the financial report. Irrespective of the politician’s professional background, the data in the financial report is perceived as incomplete and outdated. Practical implications The cause of information overload and its effects are important considerations for preparers of financial information and accounting standard setters, if they wish that their production is relevant for decision makers. Originality/value There is an increase in research concerning politicians’ use of budgetary and performance information, at local and regional levels of government. This study investigates exclusively the use of the financial report by politicians at central level, in a politically stable environment.

“From Heroes to Zeroes” – self-initiated expatriation of talented young footballers

2017 ◽  
Vol 5 (2) ◽  
pp. 174-193 ◽  
Author(s):  
Birnir Egilsson ◽  
Harald Dolles
Keyword(s):  
Coping Strategies ◽  
Soccer Players ◽  
Specific Group ◽  
International Human Resource Management ◽  
Content Type ◽  
Young Professionals ◽  
Sports Industry ◽  
Purposeful Sampling ◽  
Sport Clubs ◽  
And Coping

Purpose The sports industry is a forerunner in the international quest for talent as the search by sport clubs and the corresponding self-initiated expatriation of athletes starts at a very early age. The purpose of this paper is to address this phenomenon by exploring the experiences of talented young Icelandic footballers (soccer players) in their transition from Iceland into senior-level professional football in European leagues across six dimensions – three individual and three cultural. Design/methodology/approach Biographical narrative interviews have been conducted with eight Icelandic players moving overseas at a young age with the purpose of advancing their career. To investigate the coping strategies applied, a purposeful sampling approach was chosen, given that half of the participants successfully dealt with transitions in their career, while the other half did not experience the same success. Findings As an overall result, the expatriate journey for young footballers is complex, influenced by many events, expectations, conditions and pressures that affect their support web and ability to adjust. Reflecting on the experiences of successful transitions, problem-focused coping strategies have been more effective than emotion-focused coping. Research limitations/implications This study highlights some necessary conditions and coping strategies for young self-initiated sports expatriates to cope with the expatriate transition successfully. Originality/value The authors contribute to research on expatriation, as this specific group of “young professionals” has not yet been addressed by the research within international human resource management. Our research framework responds to calls in the literature to consider additional stages of player development and an array of individual and cultural factors that may have a significant role in shaping players’ careers abroad.

scholarly journals The transformative service paradox: the dilemma of wellbeing trade-offs

2020 ◽  
Vol 31 (4) ◽  
pp. 637-663
Author(s):  
Rebekah Russell–Bennett ◽  
Rory Mulcahy ◽  
Kate Letheren ◽  
Ryan McAndrew ◽  
Uwe Dulleck
Keyword(s):  
Laboratory Experiment ◽  
Qualitative Interviews ◽  
Implicit Assumption ◽  
Trade Off ◽  
Content Type ◽  
Individual Level ◽  
Trade Offs ◽  
Physical Wellbeing ◽  
The Individual ◽  
Future Implication

PurposeA transformative service aims to improve wellbeing; however, current approaches have an implicit assumption that all wellbeing dimensions are equal and more dimensions led to higher wellbeing. The purpose of this paper is to present evidence for a new framework that identifies the paradox of competing wellbeing dimensions for both the individual and others in society – the transformative service paradox (TSP).Design/methodology/approachData is drawn from a mixed-method approach using qualitative (interviews) and quantitative data (lab experiment) in an electricity service context. The first study involves 45 household interviews (n = 118) and deals with the nature of trade-offs at the individual level to establish the concept of the TSP. The second study uses a behavioral economics laboratory experiment (n = 110) to test the self vs. other nature of the trade-off in day-to-day use of electricity.FindingsThe interviews and experiment identified that temporal (now vs. future) and beneficiary-level factors explain why individuals make wellbeing trade-offs for the transformative service of electricity. The laboratory experiment showed that when the future implication of the trade-off is made salient, consumers are more willing to forego physical wellbeing for environmental wellbeing, whereas when the “now” implication is more salient consumers forego financial wellbeing for physical wellbeing.Originality/valueThis research introduces the term “Transformative Service Paradox” and identifies two factors that explain why consumers make wellbeing trade-offs at the individual level and at the societal level; temporal (now vs. future) and wellbeing beneficiary.

scholarly journals Operational risks and coping strategies of micro-enterprise in peer-to-peer accommodation service sector: evidences from China

2020 ◽  
Vol 120 (9) ◽  
pp. 1759-1775
Author(s):  
Wanfei Wang ◽  
Chengcheng Su ◽  
Jin Hooi Chan ◽  
Xiaoguang Qi
Keyword(s):  
Coping Strategies ◽  
Service Sector ◽  
Sharing Economy ◽  
Peer To Peer ◽  
Structured Interviews ◽  
Chinese Market ◽  
Content Type ◽  
Operational Risks ◽  
Accommodation Sector ◽  
And Coping

PurposeFocusing on the supply side of peer-to-peer (P2P) accommodation service sector, this study identifies the emerging types of micro-enterprise operators in the growing Chinese market, and investigate their respective operational risks and coping strategies.Design/methodology/approachA qualitative study was adopted to explore the micro-enterprise in peer-to-peer accommodation in China. Twenty semi-structured interviews were conducted to explore the operators' behaviors in the service sector.FindingsBased on the types of property ownership and forms of interaction, four groups of operators were identified, i.e. hospitable sharers, remote sharers, roommates and butlers. This study uncovers their operational risk factors (safety, cost, legal and social, psychological) and respective coping strategies.Originality/valueMost prior studies on P2P accommodation sector are conducted from the demand side about customer behaviors. This study not only enhances the understanding of the hosts in the sharing economy by developing a novel typology of operators, but also provides insights into the operational behaviors on an individual operator perspective.

Emotional empathy mediates the relationship between personality traits and coping strategies in orphan and non-orphan students

2019 ◽  
Vol 12 (2) ◽  
pp. 163-176
Author(s):  
Muhammad Aqeel ◽  
Rafia Komal ◽  
Tanvir Akhtar
Keyword(s):  
High School Students ◽  
Personality Traits ◽  
Coping Strategies ◽  
School Students ◽  
Emotional Empathy ◽  
Cross Sectional ◽  
Content Type ◽  
Interpersonal Factors ◽  
And Coping ◽  
Experimental Researches

Purpose The purpose of this paper is to inspect the potential mediation pathways among emotional empathy, personality traits and coping strategies in orphan and non-orphan students. Additionally, it designed to investigate the association of coping strategies with emotional empathy and personality traits. Design/methodology/approach Purposive sampling technique and cross-sectional design were employed in current study. The data of 130 adolescents (institutionalized orphans, n= 62; school students, n=68) were included from different high schools and orphanages of Rawalpindi and Islamabad, Pakistan, in 2017. Three instruments, emotional empathy scale (Mehrabian and Epstein, 1972; Shazia, 2004), coping of problem experience (Carver, 1989; Akhtar, 2005), and Eysenck personality questionnaire (Naqvi and Kamal, 2010; Eysenck, 1964; Eysenck and Eysenck, 1994), were employed to measure personality traits, emotional empathy and coping strategies in orphan and non-orphan students. Findings Mediation analyses illustrated that personality traits relegated active avoidance coping strategy through emotional empathy in orphan students. On contrary, the study findings demonstrated that neurotic personality promoted positive coping strategy through emotional empathy in non-orphan students. Research limitations/implications The methodological limitations of this study are that the sample is of 130 participants that limits the generalizability of its results; furthermore, it was done on only the male orphans students of only one institute. Further research can be done on different orphanages to enhance the generalizability of results. This study included orphan and non-orphan students from the two cities of Pakistan; consequently, its findings may not be generalizable to the whole population. In the future, cross-sectional and experimental researches working with more assorted data could help elucidate the mechanisms by which interpersonal factors affect and stimulate coping strategies in orphans and high school students. Practical implications This paper exposes a number of ways for upcoming future studies. This study findings can be employed to enhance knowledge and offer assistance for orphans, on how to identify and get help from coping resources to tackle various problems and how to build new psychological preventions and interventions strategies in the Pakistani society. There still exists a need to find out the effect of emotion, empathy on personality types in relation to different environmental conditions. The findings have implications for pedagogical intervention as such improvements can be initiated in the pedagogical context. Social implications This study comprised only orphan and non-orphan students from two twin cities of Pakistan; consequently, its findings may not be applicable to the whole population. In future, cross-sectional and experimental researches with more assorted data will assist clarify the mechanism that interpersonal factors affect and stimulate coping strategies in high school students. Originality/value Study findings proposed that coping strategies can be promoted by interpersonal factors such as personality traits and empathy to tackle different orphan’s psychological problem in various negative situation.

Toxic leadership: emotional distress and coping strategy

2019 ◽  
Vol 22 (1) ◽  
pp. 65-78 ◽  
Author(s):  
Asha Bhandarker ◽  
Snigdha Rai
Keyword(s):  
Psychological Distress ◽  
Coping Strategies ◽  
Coping Strategy ◽  
Adaptive Coping ◽  
Toxic Leadership ◽  
Avoidance Coping ◽  
Content Type ◽  
Loss Of Self ◽  
Self Worth ◽  
And Coping

Purpose The purpose of this paper is to elucidate the distressing impact of toxic leadership on the mental state of the subordinates and examine the unique coping mechanisms used by them to deal with such leaders. The paper also examined the relationship between psychological distress and coping strategy used by subordinates to deal with the toxic leader. Design/methodology/approach This study presents a validity testing of two scales. The first scale was designed to measure experienced psychological distress emanating from exposure to toxic leaders, and the second scale aims to assess the coping strategies utilized by subordinates to deal with the toxic leaders. Data were collected from 570 employees working in public as well as private organizations in India. Findings The results of this paper supported the theorized two three-dimensional tools to measure: psychological distress (loss of self-worth, withdrawal and agitated) and coping strategies to deal with toxic leaders (assertive coping, avoidance coping and adaptive coping). Reliability estimates and construct validity of both the tools were established. The results also suggest that the loss of self-worth was negatively related with assertive coping, avoidance coping and adaptive coping. However, withdrawal was positively related with assertive coping and avoidance coping. Finally, agitation was positively related with avoidance and adaptive coping. Originality/value To the authors’ knowledge, this is one of the rare studies to examine together the phenomenon of both psychological distress experienced by subordinates and the coping strategies utilized by them to deal with toxic leaders.

scholarly journals Store flyers: managing spatial distribution under budget constraints

2020 ◽  
Vol 48 (8) ◽  
pp. 901-916
Author(s):  
Beatrice Luceri ◽  
Fabrizio Laurini ◽  
Sabrina Latusi
Keyword(s):  
Decision Making ◽  
Spatial Distribution ◽  
Marketing Research ◽  
Target Population ◽  
Content Type ◽  
Managerial Practices ◽  
Trade Offs ◽  
Number Of Factors ◽  
Strategic Approach ◽  
Decision Making Factors

PurposeThe study develops a decision support system for the spatial distribution of store flyers, identifying a number of factors related to the demand and the competition influencing the complexities of their allocation to the target population.Design/methodology/approachThe model was developed incorporating the insights found in existing marketing literature and bypassing the limitations of the managerial practices. To this end, an in-depth discussion with a panel of retailers was held. The model was tested in collaboration with a retail chain.FindingsThe proposed system is flexible and provides an almost endless array of solutions in accordance with the retailer's strategic approach to the market. It captures the key trade-offs that need to be made during the decision-making process of a retailer with limited marketing resources.Practical implicationsThe traditional managerial approach, based on a set of operational steps, is overtaken by a model that systematically considers the interrelationships between the decision-making factors involved.Originality/valueThis is the first attempt to analyse spatial distribution of store flyers, a topic that has yet to be explored in retail marketing research. The paper conceptualises the key variables which affect the optimisation problem and reviews the different streams of extant research to obtain the appropriate insights.

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