Factors that influence the quality of services provided by the bus rapid transit system

2018 ◽  
Vol 25 (9) ◽  
pp. 4035-4057 ◽  
Author(s):  
Joás Tomaz de Aquino ◽  
Juliana Valença de Souza ◽  
Vanessa de Cássia Lima da Silva ◽  
Taciana de Barros Jerônimo ◽  
Fagner José Coutinho De Melo
Keyword(s):  
Quality Standard ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transit System ◽  
Content Type ◽  
Five Factors ◽  
Level Of Satisfaction ◽  
Service Staff ◽  
Regression Techniques

Purpose This study analyses the factors that can influence the quality of service provided by the bus rapid transit (BRT) system in the state of Pernambuco. It is incipient, considering that the system was implemented in this state in 2014 to the World cup. In this context, the purpose of this paper is to identify the factors considered important for the services provided by this system and their impact on perceived quality. Design/methodology/approach The authors analyzed the data using exploratory factorial analysis, and linear and quantile regression techniques. Regarding the classification, this research is applied, exploratory, descriptive and in the form of a case study describing the situation experienced by the users of BRT in Pernambuco. Findings The results showed that it was possible to identify five factors that impact the level of satisfaction of the offered services: fluency in the provision of the service; staff training; physical conditions in the provision of the service; convenience/accessibility; and integration between transport lines. Originality/value With initial identification, factors 1, 3, 4 and 5 have been found to have an impact on overall service quality in a positive and statistically significant way. Factors 3 and 4 have a different impact with high- and low-quality standard perceived by users, and these should be the guiding elements by companies in establishing actions to improve the services offered.

Institutional and Regulatory Options for Bus Rapid Transit in Developing Countries

2005 ◽  
Vol 1939 (1) ◽  
pp. 184-191 ◽  
Author(s):  
Walter Hook
Keyword(s):  
Lower Cost ◽  
Smooth Transition ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transit System ◽  
Hub And Spoke ◽  
Bus Routing ◽  
Private Sector Investment

An increasing number of cities are looking at bus rapid transit (BRT) as a lower-cost alternative to meeting their mass transit needs. Less fully explored, however, has been the link between BRT and the implementation of transit system regulatory reforms. In a growing number of cities around the world, the introduction of a BRT system has also been used to implement some important long-term transit-sector reforms. Because BRT makes bus operations more profitable, the introduction of BRT gives the municipality additional leverage to demand more from private operators. This paper discusses how, in an increasing number of cities, BRT projects have been used to ( a) facilitate a smooth transition to a sometimes more efficient trunk-and-feeder or hub-and-spoke bus routing system, ( b) increase private-sector investment in the transit system, and ( c) change private bus operating contracts to include quality-of-service requirements.

Life cycle emissions from a Bus Rapid Transit system and comparison with other modes of passenger transportation

2016 ◽  
Vol 6 (3) ◽  
pp. 123-134 ◽  
Author(s):  
Yohen Cuéllar ◽  
Rodrigo Buitrago Tello ◽  
Luis Carlos Belalcazar Ceronn
Keyword(s):  
Life Cycle ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Transit System ◽  
Passenger Transportation

scholarly journals Bus Rapid Transit System Introduction in Johor Bahru: A Simulation-Based Assessment

2021 ◽  
Vol 13 (8) ◽  
pp. 4437
Author(s):  
Sitti Asmah Hassan ◽  
Intan Nurfauzirah Shafiqah Hamzani ◽  
Abd. Ramzi Sabli ◽  
Nur Sabahiah Abdul Sukor
Keyword(s):  
Public Transport ◽  
Traffic Congestion ◽  
Economic Benefits ◽  
Bus Rapid Transit ◽  
Urban Mobility ◽  
Rapid Transit ◽  
Bus Priority ◽  
Time Saving ◽  
Transit System ◽  
Mobility Solution

Bus rapid transit (BRT) is one of the strategies to promote improvements in urban mobility. In this study, BRT scenarios, which integrate exclusive bus lanes and bus priority signal control in mixed traffic scenarios, were modelled using a VISSIM microsimulation. Three scenarios of BRT were modelled to represent 16:84, 38:62 and 54:46 modal splits between public transport and private vehicles. It was found that Scenario 4 (the 54:46 scenario) offers better benefits in terms of delay time saving and economic benefits. In general, it was found that the BRT system enhances the functioning of the transport system and provides people with faster and better mobility facilities, resulting in attractive social and economic benefits, especially on a higher modal split of public transport. It is regarded as one strategy to alleviate traffic congestion and reduce dependency on private vehicles. The finding of this study provides an insight on the effective concept of the BRT system, which may promote the dissemination of an urban mobility solution in the city. The results can help policymakers and local authorities in the management of a transport network in order to ensure reliable and sustainable transport.

scholarly journals Analysis of the Fluctuation of the Number of ISO 9001:2015 Certificates in the Republic of Croatia and Assessment of Satisfaction of Business Organisations Leadership with the Certificate

2020 ◽  
Vol 66 (4) ◽  
pp. 40-49
Author(s):  
Petar Vušković
Keyword(s):  
Global Economy ◽  
Empirical Studies ◽  
Quality Standard ◽  
Iso 9001 ◽  
Annual Fluctuation ◽  
Level Of Satisfaction ◽  
The World ◽  
The Republic ◽  
High Level

AbstractThe ISO 9001:2015 certificate of quality is nowadays the most renowned quality standard in the world. Standardised quality has become an imperative competitive advantage on the market for all serious business organisations. The fluctuation of the number of certificates of quality indicates to what extent companies are willing to ensure the quality of their products and services to customers and clients, and how fast the domestic market is standardised and integrated into the global economy. This paper presents the results of two empirical studies. The first one focused on the analysis of the fluctuation in the number of ISO 9001:2015 certificates in the period from 2008 to 2018, while the second aimed to determine the satisfaction of leadership with the certificate. The study has shown that, during the observed period, the number of certificates of quality in Croatia fluctuated between – 18% and +22% annually. At the annual level, a certain number of companies lose their certificates or opt for decertification. For that reason, a study of the leadership’s level of satisfaction with the ISO 9001:2015 certificate was conducted using a sample of 296 certified business organisations. The study has proven that the leadership showed a high level of satisfaction with the certificate of quality and that they appreciate business organisations with certificates of quality. It demonstrates that the quality management certification has a bright future regardless of the annual fluctuation of the number of certificates.

scholarly journals Evaluation of Residents’ Satisfaction with Building Features in Some Public Housing Estates in Benin City, Nigeria

2019 ◽  
Vol 8 (2) ◽  
pp. 117-125
Author(s):  
Kingsley Okechukwu Dimuna ◽  
Abiodun Olukayode Olotuah
Keyword(s):  
Low Cost ◽  
Quality Standard ◽  
Housing Quality ◽  
Benin City ◽  
Neighbourhood Satisfaction ◽  
Level Of Satisfaction ◽  
Acceptable Quality ◽  
The Family ◽  
Housing Estates

Abstract Residential and neighbourhood satisfaction are important indicators of housing quality and conditions which affect individual’s quality of life. This study which was conducted in 2018 evaluated the level of satisfaction in terms building features in six completed and occupied housing estates in Benin city, namely the federal owned estate at Ikpoba hill, and state owned housing estates located at Ugbowo, Oregbeni, Oluku, Evboriaria and Iyekogba. Data were collected from 1000 heads of households and analysed using descriptive statistical tools, categorical regression and factor analyses. The findings showed that the building features significantly affect the level of resident’s satisfaction. The RSI scores for the relatively old estates; EDPA, Ikpoba hill and Oregbeni and are on the dissatisfied region (RSI: 1.1-2.00) while for the relatively newer ones; Andrew Wilson and Oluku, the RSI scores are on the satisfied level (RSI=. 3.1-4.00) with building features features. The study recommends that the design for future low cost housing should consider the family sizes of average Nigerian family, kitchen design that make use of cooking gas, kerosene and outdoor kitchen possible. The paper concludes that the buildings should maintain an acceptable quality standard in terms of functional spaces, structural stability and aesthetics as this will result to resident's housing satisfaction.

scholarly journals Additional Riderships Estimation under Different Configurations of Bus Rapid Transit System

2015 ◽  
Vol 2015 ◽  
pp. 1-7 ◽  
Author(s):  
Wu Lan ◽  
Chen Xuewu ◽  
Lu Tao
Keyword(s):  
Traffic Flow ◽  
Numerical Test ◽  
User Equilibrium ◽  
Bus Rapid Transit ◽  
Stochastic User Equilibrium ◽  
Rapid Transit ◽  
Traffic Equilibrium ◽  
Estimation Model ◽  
Transit System ◽  
Diagonalization Method

Different configurations of Bus Rapid Transit (BRT) system may cause different additional riderships. In this paper, in terms of network traffic equilibrium assignment principle, the additional riderships estimation model based on Variational Inequality (VI) model is presented. The bus frequency is related to variables including the travel time, the residence time in terminals, and the dwelling time at the stops. The additional riderships are translated into network additional traffic flow firstly. Given the bus frequency, VI model can be turned into Stochastic User Equilibrium (SUE) model to calculate the other variables. The similarity diagonalization method is used to calculate the elastic bus frequency and finally the network additional traffic flow can be computed. The additional riderships under different configurations of BRT system are compared in the numerical test. The results show that the additional riderships under different configurations have large differences and occupy a high percentage of the total ridership.

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