scholarly journals Analysis of the Fluctuation of the Number of ISO 9001:2015 Certificates in the Republic of Croatia and Assessment of Satisfaction of Business Organisations Leadership with the Certificate

2020 ◽  
Vol 66 (4) ◽  
pp. 40-49
Author(s):  
Petar Vušković

AbstractThe ISO 9001:2015 certificate of quality is nowadays the most renowned quality standard in the world. Standardised quality has become an imperative competitive advantage on the market for all serious business organisations. The fluctuation of the number of certificates of quality indicates to what extent companies are willing to ensure the quality of their products and services to customers and clients, and how fast the domestic market is standardised and integrated into the global economy. This paper presents the results of two empirical studies. The first one focused on the analysis of the fluctuation in the number of ISO 9001:2015 certificates in the period from 2008 to 2018, while the second aimed to determine the satisfaction of leadership with the certificate. The study has shown that, during the observed period, the number of certificates of quality in Croatia fluctuated between – 18% and +22% annually. At the annual level, a certain number of companies lose their certificates or opt for decertification. For that reason, a study of the leadership’s level of satisfaction with the ISO 9001:2015 certificate was conducted using a sample of 296 certified business organisations. The study has proven that the leadership showed a high level of satisfaction with the certificate of quality and that they appreciate business organisations with certificates of quality. It demonstrates that the quality management certification has a bright future regardless of the annual fluctuation of the number of certificates.

2021 ◽  
Vol 26 (1) ◽  
pp. 49-57
Author(s):  
Jae Min Lee ◽  
Hee Seung Lee ◽  
Suk Pyo Shin ◽  
Yun Nah Lee ◽  
Hyung Ku Chon ◽  
...  

Background/Aim: The COVID-19 pandemic has changed the way of traditional conference and meeting. Since social distancing rule was important issue, many conferences across the world were cancelled or postponed indefinitely. In 2020, International Conference of the Korean Pancreatobiliary Association (IC-KPBA) was held as a hybrid online and offline conference. Here, we report the result of a national survey about online and offline medical conference in Korea.Methods: The survey was performed for both online and offline participants after IC-KPBA. The contents of survey included their way to access the hybrid online-offline conference and satisfaction with the conference format.Results: Total of 78 participants answered the survey and there was no technical problem. Most offline participants were satisfied the prevention measures at conference hall as follows; very satisfied-56%; satisfied-34%. The quality of video and audio were generally satisfactory in both conference hall and virtual conference. ‘Live online lectures’ is the most preferred method of lecture delivery and personal computer with LAN network is preferred to access online conference. Eighty seven percent of offline participants and 91% of online participants answered satisfied and very satisfied, respectively.Conclusions: Participants of IC-KPBA 2020 with hybrid online-offline conference showed a high level of satisfaction.


2020 ◽  
Vol 23 (2) ◽  
pp. 52-58
Author(s):  
S. SKRYPNYK ◽  

Our world with its high technologies has long been deeply dependent on the quality of electricity supply. In most countries of the world there are national power grids that combine the entire set of generating capacity and loads. This network provides the operation of household appliances, lighting, heating, refrigeration, air conditioning and transport, as well as the functioning of the state apparatus, industry, finance, trade, health services and utilities across the country. Without this utility, namely electricity, the modern world simply could not live at its current pace. Sophisticated technological improvements are firmly rooted in our lives and workplaces, and with the advent of e-commerce began the process of continuous transformation of the way individuals interact with the rest of the world. But with the achievement of intelligent technologies, an uninterrupted power supply is required, the parameters of which exactly meet the established standards. These standards maintain our energy security and create a reliable power system, that is maintaining the system in a trouble-free state. Overvoltage is the deviation of the rated voltage from the value of the corresponding quality standard (frequency, sinusoidal voltage and compliance of harmonics). Overvoltage in terms of fire hazard is one of the most dangerous emergency modes of electrical equipment, which causes conditions that in most cases are sufficient for the occurrence of fire hazards (exceeding the allowable voltage leads to disruption of normal operation or possible ignition). Against the background of deteriorating engineering systems, increased power consumption and poor maintenance, power supply of electrical installations, the main causes of overvoltage in electrical networks are thunderstorms (atmospheric overvoltage), switching switches, uneven phase load in electrical networks, etc. The physical picture of internal overvoltage is due to oscillatory transients from the initial to the established voltage distributions in the conductive sections due to the different situation in the electrical circuit. In the conditions of operation of electric networks planned, mode or emergency situations are possible. Therefore, the ranges of overvoltage are determined by the range from several hundred volts to tens and hundreds of kilovolts, and depend on the types of overvoltage. Atmospheric overvoltage is considered to be one of the most dangerous types of emergency modes of operation of the electrical network. This overvoltage occurs as a result of lightning discharge during precipitation by concentrating electricity on the surface of the object, the introduction of potential through engineering networks and


2021 ◽  
Vol 6 (4) ◽  
pp. 104-121
Author(s):  
Assel Imayo ◽  
Aizhan Kalibayeva

2021 year has become time for drawing the bottom line under the achievements in the field of culture and science for 30 years of independence of Kazakhstan. The high level of modern cultural potential, rich cultural heritage have become one of the leading factors in the formation of a positive image of Kazakhstan as a country with a distinctive culture and spiritual traditions that go deep into history. Creative personalities, public policy and private organizations contribute to the development and promotion of Kazakhstan’s art in the world, which invariably arouses interest of the world community. However, a problem of the popularization of Kazakh music, art, film and theater art is still relevant. In addition to examples of achievements and successful cases of Kazakhstan’s culture, in this article the authors try to consider the problem from the point of view of management in culture and show importance of the position of an art manager in the modern world of arts. To implement this issue, the authors studied publications on the achievements of various types of arts in recent years and also took into account reaction of domestic and foreign audiences to cultural products and projects from this area. This article lists specific achievements in the field of academic art. As the analysis of publications on this topic has shown, most of them were implemented by cultural figures in the last decade of independence of the republic. At the forefront is the question of the consistency and well-coordinated interaction of cultural management with the creative component of the academic sphere of art in Kazakhstan. And the most striking examples of successful cases of such interaction are given as well. This study has analytical value and can be presented at seminars and conferences as a demonstration of examples of achievements for reporting presentations in the year of the celebration of the thirtieth anniversary of Kazakhstan's independence.


Agro Ekonomi ◽  
2021 ◽  
Vol 32 (2) ◽  
Author(s):  
Setia Sari Girsang ◽  
Agung B Santosa ◽  
Tommy Purba ◽  
Deddy R Siagian ◽  
Khadijah E Ramija

Accelerating the introduction of a new technological package is needed to increase the productivity of high elevation puddled rice in Humbang Hasundutan. The objectives of the study are to find out the perception of the existence of technological packages and farmers' preference for a new technological package. The study used a survey method with primary data gathered using questionnaires. The criteria of locations and respondents were used to obtain relevant respondents and data concerning their knowledge of high elevation puddled rice cultivation.  The collected data were processed by using Importance Performance Analysis in order to find out the level of Importance and Satisfaction of the indicators and the valued aspects in the technological package components. The results of the study showed that the socio-economic aspects had to be heeded in organizing the technological package. Indicators having a high level of importance and a low level of satisfaction consisted of production cost, quality of seeds, farmer groups empowerment, technology information institution, capital cost, agricultural tools and machines, pest control, sales price, irrigation canals, and farm roads. On the other hand, introducing new superior seeds, productivity attribute and planting age were important indicators for local farmers as to improve the quality of existing seeds. Farmers group expected that the technological package had a high level of productivity, better access to input, low cost, and good user-friendliness in its application.


2019 ◽  
Vol 8 (2) ◽  
pp. 117-125
Author(s):  
Kingsley Okechukwu Dimuna ◽  
Abiodun Olukayode Olotuah

Abstract Residential and neighbourhood satisfaction are important indicators of housing quality and conditions which affect individual’s quality of life. This study which was conducted in 2018 evaluated the level of satisfaction in terms building features in six completed and occupied housing estates in Benin city, namely the federal owned estate at Ikpoba hill, and state owned housing estates located at Ugbowo, Oregbeni, Oluku, Evboriaria and Iyekogba. Data were collected from 1000 heads of households and analysed using descriptive statistical tools, categorical regression and factor analyses. The findings showed that the building features significantly affect the level of resident’s satisfaction. The RSI scores for the relatively old estates; EDPA, Ikpoba hill and Oregbeni and are on the dissatisfied region (RSI: 1.1-2.00) while for the relatively newer ones; Andrew Wilson and Oluku, the RSI scores are on the satisfied level (RSI=. 3.1-4.00) with building features features. The study recommends that the design for future low cost housing should consider the family sizes of average Nigerian family, kitchen design that make use of cooking gas, kerosene and outdoor kitchen possible. The paper concludes that the buildings should maintain an acceptable quality standard in terms of functional spaces, structural stability and aesthetics as this will result to resident's housing satisfaction.


2019 ◽  
Vol 19 (1) ◽  
pp. 47-53
Author(s):  
Yuni Puspita Sari ◽  
Rionaldi Ali

Informatics and Business Institute Darmajaya is one of higher education institute that conduct quality standard in service area.  Acknowled gement to the service proven by ISO 9001:2015 certificate issued by International Standard Organization since 2008.  One of standard in our quality standard is concern about the quality of service, and impremented in the form of fascility monitoring in Darmajaya campus.  Facilities and infrastucture particulary classromm and laboratorium which is the main aspect in the learning process between lecturer and student to conduct course interaction.This application designed to build a system to collect complaint report that could help to support course interaction.  Prototype model used in the design of these system.Our reseach has been resulting and application to collect complaint report about facilities and infrastucture than run on android based system.  The application give support to process the report and also complaint system information.  We concluded that our system can be use for real-time monitoring for facilities and infrastucture.   Keywords: Facilities and Infrastructure, Complaint Report Information System, Android Base. 


2021 ◽  
pp. 73-77
Author(s):  
A. V. Starshinin ◽  
A. A. Tyazhelnikov ◽  
A. V. Pogonin ◽  
E. V. Kostenko

The article presents the results of a dynamic analysis of the satisfaction of patients diagnosed with CAVID‑19 with the quality of medical services provided remotely at the telemedicine centre in Moscow in 2020.Purpose of research. Conduct a dynamic assessment of patient satisfaction with the quality of remote medical services provided in different time periods.Material and methods. The results of an anonymous survey of 424 patients on the quality of remote medical services were dynamically evaluated. The first group (138) received medical care from 01.04 to 30.04, the second one (286) – from 01.06 to 30.06 of 2020 after the implementation of measures to improve them. Statistical analysis was performed using IBM SPSS Statistics 20.0.Results. When analysing the results, a high level of patient satisfaction was revealed, but there was a significant (p < 0.05) difference in the level of satisfaction between the groups. The factors of connection between telemedicine services and patient satisfaction were identified, which served as the basis for organizational measures.Conclusion. Providing medical services using telemedicine technologies can be considered as one of the most effective ways to provide medical care.


Author(s):  
Gul'nar O. Khalova ◽  
◽  
Nikita I. Illeritskii ◽  

The article considers some of the macroeconomic results of 2020 for the global economy and individual regions and countries of the world. The authors identify a number of distinctive features of the global economic crisis of 2020 and its impact on the dynamics of macroeconomic indicators in individual regions and countries of the world (the Eurasian Economic Union, the European Union, and China). It is noted that during the crisis, negative trends in the world economy and politics became more acute and fundamental contradictions between the main participants in the world economy became tougher. At the same time, a high level of mutual dependence of the economies of the EU, EAEU, China and other Eurasian states was noted. Despite the crisis conditions and unfavorable political rhetoric, economic interests and the implementation of all – Eurasian projects can become a unifying factor for overcoming the crisis and forming new development models based on rational policies and the common benefit of the states of the Eurasian space.


Author(s):  
Vesna Konjevoda ◽  
Marko Zelić ◽  
Radenka Munjas Samarin ◽  
Davorina Petek

The aim of this study was to validate City of Hope Quality of Life-Ostomy Questionnaire (CoH-QoL-OQ) for assessing the quality of life (QoL) of ostomy patients in the Republic of Croatia. The CoH-QoL-OQ is widely used, but has not been translated or validated so it can be used in the Republic of Croatia. This cross-sectional study encompassed 302 surgery patients with colostomy, ileostomy, or urostomy (182 (60.3%) male and 120 (39.7%) female), whose average age is 59 (M = 59.3, SD = 15.8). The CoH-QoL-OQ was translated into Croatian language using accepted guidelines for translation. Patients were recruited in a telephone conversation, followed by mail containing the CoH-QoL–OQ delivered to the home addresses of the patients who agreed to participate. The collected data were analyzed to verify psychometric properties of the questionnaire on the Croatian sample. All subscales showed high level of internal consistency (Cronbach α = 0.73–0.89). The test-retest reliability indicated a very satisfactory temporal stability (r = 0.99). The Confirmatory Factor Analysis (CFA), showed that the originally established model was not adequate for the data (χ2 = 4237.88, p < 0.01, CFI = 0.540, NNFI = 0.481, RMSEA = 0.113). However, after modification that excluded problematic items, the data showed a better fit with the theoretical model (except for the LR chi-square test that remained statistically significant: χ2 = 1144.28, p < 0.01, CFI = 0.869, NNFI = 0.855 RMSEA = 0.077). We conclude that the CoH-QoL-OQ is a valid, reliable, and reducible instrument for measuring the health-related quality of life (HRQoL) among Croatian patients with ostomy in clinical research and clinical practice.


2015 ◽  
Vol 2015 ◽  
pp. 1-8 ◽  
Author(s):  
Masoud Etemadifar ◽  
Zahra Nasr ◽  
Behrang Khalili ◽  
Maryam Taherioun ◽  
Reza Vosoughi

Background.Neuromyelitis optica (Devic’s disease) is a severe autoimmune inflammatory disorder of the central nervous system. Epidemiological aspects of NMO have not been systemically reviewed. In this study we systematically reviewed and assessed the quality of studies reporting the incidence and/or prevalence of NMO across the world.Methods.A comprehensive literature search using MEDLINE, EMBASE, and Web of Science for the terms “Neuromyelitis optica,” “devic disease,” “incidence,” “prevalence,” and “epidemiology” was conducted on January 31, 2015. Study quality was assessed using an assessment tool based on recognized guidelines and designed specifically for this study.Results.A total of 216 studies were initially identified, with only 9 meeting the inclusion criteria. High level of heterogeneity amongst studies precluded a firm conclusion. Incidence data were found in four studies and ranged from 0.053 per 100,000 per year in Cuba to 0.4 in Southern Denmark. Prevalence was reported in all studies and ranged from 0.51 per 100,000 in Cuba to 4.4 in Southern Denmark.Conclusion.This review reveals the gaps that still exist in the epidemiological knowledge of NMO in the world. Published studies have different qualities and methodology precluding a robust conclusion. Future researches focusing on epidemiological features of NMO in different nations and different ethnic groups are needed.


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