Library‐information service evaluation: a case‐history from pharmaceutical R and D

1982 ◽  
Vol 34 (5) ◽  
pp. 249-265 ◽  
Author(s):  
A. Rennie McElroy
Keyword(s):  
Case History ◽  
Information Service ◽  
Service Evaluation ◽  
R And D

Modelling the predictors of e-service use among information systems users

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Immanuel Ovemeso Umukoro ◽  
Mutawakilu Adisa Tiamiyu
Keyword(s):  
User Satisfaction ◽  
Service Use ◽  
Research Effort ◽  
Information Service ◽  
Service Evaluation ◽  
Content Type ◽  
Demographic Profiles ◽  
System Service ◽  
Multi Stage ◽  
Services Use

PurposeThis paper sought to validate a proposed e-service use model that takes into account system's environment and user factors as plausible determinants of an information system's (IS) use that are not accounted for by previous IS use models. The aim is to establish the applicability of the model for e-services and IS design, implementation and use.Design/methodology/approachThis study adopts a quantitative approach to data collection and analysis. Using a systematic multi-stage random sampling, data were collected from 400 university e-library users and analysed using regression analysis to test the hypothesised relationships.FindingsInternal system factors (particularly service quality), user satisfaction, e-service environment factors and user factors (gender, programme of study, level of study and computer/IT self-efficacy) predicted the use of e-services. These findings are partly similar to and partly different from those of the earlier studies, suggesting that more studies are needed to test the comprehensive model of e-services’ use.Research limitations/implicationsThis is a replicated study and as such made use of a similar population. These findings, therefore, cannot be generalised to other organisations with users of different demographic profiles.Practical implicationsFirst, the use of the services provided through an IS is predicted by factors other than user satisfaction, system, service and information qualities. Second, system administrators, designers, library administrators and managers must ensure that these factors are considered during the design, implementation and use of ISs.Social implicationsThe paper argues for the need to design e-services and ISs with consideration for user attributes that may lead to social exclusion if not considered. This is because the environment where an IS is hosted can be a driver of e-services use, especially if management provides the enabling environment in terms of optimal staffing, training, user support and periodic e-service evaluation.Originality/valueThis paper extends research effort in understanding the predictors of use of ISs beyond the traditional system's attributes (information, service and system qualities) to include system environment and user factors.

scholarly journals Evaluating a Visual Search Interface

2018 ◽  
Author(s):  
Maurice Schleußinger ◽  
Maria Henkel
Keyword(s):  
Information Systems ◽  
Visual Search ◽  
Search Engine ◽  
Information Visualization ◽  
Visual Information ◽  
Evaluation Model ◽  
Information Service ◽  
Service Evaluation ◽  
Visual Information Systems

Evaluation of information visualization and especially visual information systems is challenging. Metrics and methods need to be chosen with the intend of gaining specific and relevant evaluation data to prove the value of such systems. We suggest an evaluation based on the Information Service Evaluation Model (ISE) for information systems with visual result representation. We present the results of a case study on the testing and implementation of a visual search engine in business.

And Action! Live in Front of the Camera

2017 ◽  
Vol 9 (1) ◽  
pp. 15-33 ◽  
Author(s):  
Mathilde B. Friedländer
Keyword(s):  
Social Media ◽  
Online Survey ◽  
Knowledge Society ◽  
Information Service ◽  
Service Evaluation ◽  
Live Streaming ◽  
Information Need ◽  
New Type ◽  
Streaming Services ◽  
Experience Of Flow

The arising knowledge society seems to produce its own digital services. In the last few years, with social live streaming services a new type of synchronous social media emerged. What functions do such services offer? What information need and information behavior do users of this services exhibit? Method: As a heuristic theoretical basis, the Information Service Evaluation (ISE) model was applied to analyze YouNow as a case study of this kind of new social media. The evaluation is based on an online-survey among YouNow's users as well as observations of the live-streams. Results. YouNow is mainly used by adolescents and young adults. For this group, it is important to interact with friends, be a part of the community and find ways of self-expression. This is exactly what YouNow offers its users. Most of them enjoy the functions of the service. The experience of “flow” was sometimes perceived. Possible law infringements (such as copyright and personality rights violations) were detected.

PIKIPDL

2012 ◽  
Vol 30 (3) ◽  
pp. 490-512 ◽  
Author(s):  
Shu‐Chen Kao ◽  
ChienHsing Wu
Keyword(s):  
Digital Libraries ◽  
Knowledge Integration ◽  
Information Service ◽  
Service Evaluation ◽  
Service Development ◽  
Prototype System ◽  
Knowledge Map ◽  
Content Type ◽  
Integration Platform ◽  
Subject Category

PurposeThe purpose of the paper is to conduct an exploratory study that proposes a personalized knowledge integration platform for digital libraries which can provide users with personalized information and knowledge services.Design/methodology/approachA prototype system (PIKIPDL) is designed and developed with two types of service, i.e. personalized information/knowledge service and personalized subject category service. Evaluation of the PIKIPDL by domain specialists and software experts is conducted. Comments are implications are addressed.FindingsThe main findings include the following: the proposed system can help suggest materials that readers are interested in for DL; the proposed system can help construct knowledge contents in a hierarchical structure; and a common recommendation concerning knowledge structure from the reviewers is that the proposed system should add a self‐organizing knowledge map function that would allow users to view knowledge subjects in a graphic manner.Practical implicationsThe results from the evaluation of reviewers revealed that the proposed PIKIPDL is acceptable to the integration of both personalized information service and personalized knowledge subject service. This implies that librarians and DL software agents should place emphasis on integrated service development to attract the attention of their users. Towards this goal, they could explain that personalized services (e.g. material recommendation, message recommendation, knowledge subject materials) with a mechanism of multi‐resource integration can help provide DL resources according to users' needs and wants, and in consequence to enhance DL service efficacy.Originality/valueThe research describes the importance of information/knowledge integration with respect to its support on the learning and study methods of users, and has developed a personalized knowledge integration platform as a mechanism that provides a personalized information service and a personalized knowledge subject category service. By employing Apriori algorithm and association rules as the data mining mechanism, personalized information recommendations are derived from circulation data, and a knowledge subject category is integrated from online sharing knowledge by participants.

Undergraduate Thesis System Information Service Evaluation Using UTAUT – 5 Factors Based Chatbot

2021 ◽  
Author(s):  
Septian Enggar Sukmana ◽  
Rokhimatul Wakhidah ◽  
Putri Khoirin Nashiroh ◽  
Farah Zakiyah Rahmanti
Keyword(s):  
Information Service ◽  
Service Evaluation ◽  
System Information ◽  
Undergraduate Thesis

An Empirical Investigation of V LIVE's Service Quality and Users' Acceptance

2019 ◽  
Vol 9 (2) ◽  
pp. 16-35
Author(s):  
Johanna M. Askeridis ◽  
Aylin Ilhan
Keyword(s):  
Service Quality ◽  
Qualitative Analysis ◽  
Real Time ◽  
Empirical Investigation ◽  
Evaluation Model ◽  
Information Service ◽  
Service Evaluation ◽  
Mobile Broadcasting

V LIVE, a Korean real-time mobile broadcasting app, is the focus of this investigation. As research on this service is scarce, the paper concentrates on the evaluation of the service quality and users' acceptance to serve as a first step and basis for following investigations. Data is collected by developing and distributing (non-probabilistic) a survey. The survey aspects derive from the Information Service Evaluation model. Additionally, a qualitative analysis of the objective service quality is done as well. All in all, V LIVE is not only well accepted but highly satisfactory as well. Especially, usefulness and fun are proved as satisfying.

scholarly journals Ein umfassendes ganzheitliches Modell für Evaluation und Akzeptanzanalysen von Informationsdiensten: Das Information Service Evaluation (ISE) Modell

2014 ◽  
Vol 65 (4-5) ◽  
Author(s):  
Laura Schumann ◽  
Wolfgang G. Stock
Keyword(s):  
Information Service ◽  
Service Evaluation

Informationsdienste werden heutzutage von großen Teilen der Bevölkerung im Berufs- wie im Privatleben genutzt. Es ist ein wichtiges informationswissenschaftliches Thema, Informationsdienste adäquat zu beschreiben und ihre Qualität zu bewerten. Unser Information Service Evaluation (ISE) Modell führt unterschiedliche Traditionen der Evaluations- sowie der Technologieakzeptanzforschung zusammen und besteht aus fünf Dimensionen: Qualität des Informationsdienstes, Nutzer, Informationsakzeptanz, Informationsumfeld und Zeit. Der Überblicks­artikel erläutert diese Dimension und bietet einen Einblick in ein flexibel handhabbares und umfassendes holistisches Modell der Beschreibung und Bewertung von Informationsdiensten.

Agricultural Information Service Evaluation System

2012 ◽  
Vol 468-471 ◽  
pp. 252-255
Author(s):  
Dong Ling Wei ◽  
Shou Yi Liu ◽  
Jia Jun Liu
Keyword(s):  
Evaluation System ◽  
Information Service ◽  
Integrated Design ◽  
Service Evaluation ◽  
Index Structure ◽  
Analysis And Design ◽  
The Status ◽  
Structure Index ◽  
The One ◽  
Level Of Analysis

[Objective] This paper is to study how to build an agricultural information service evaluation system from the agricultural information service evaluation goals, ideas and methods. [Processes and Methods] Empirical and normative analysis processes methods combining with literature research and actual investigation are applied. [Results] Based on the classification under the unified index structure index system theory, the use of integrated design of quantitative and qualitative analysis and design, level of analysis, synthesis evaluation methods and etc., to build agricultural information service evaluation system. [Conclusion] On the one hand, to build agricultural information evaluation system, is beneficial to run on the status of agricultural information evaluate, to monitor trends in construction, on the other hand, it can help to optimize management decisions and to guide the construction of agricultural information for decision-making basis.

Misophonia: An Evidence-Based Case Report

2020 ◽  
Vol 29 (4) ◽  
pp. 685-690
Author(s):  
C. S. Vanaja ◽  
Miriam Soni Abigail
Keyword(s):  
Quality Of Life ◽  
Case Report ◽  
Case History ◽  
Pure Tone ◽  
Physiological Responses ◽  
Evidence Based ◽  
Management Option ◽  
Pure Tone Audiogram

Purpose Misophonia is a sound tolerance disorder condition in certain sounds that trigger intense emotional or physiological responses. While some persons may experience misophonia, a few patients suffer from misophonia. However, there is a dearth of literature on audiological assessment and management of persons with misophonia. The purpose of this report is to discuss the assessment of misophonia and highlight the management option that helped a patient with misophonia. Method A case study of a 26-year-old woman with the complaint of decreased tolerance to specific sounds affecting quality of life is reported. Audiological assessment differentiated misophonia from hyperacusis. Management included retraining counseling as well as desensitization and habituation therapy based on the principles described by P. J. Jastreboff and Jastreboff (2014). A misophonia questionnaire was administered at regular intervals to monitor the effectiveness of therapy. Results A detailed case history and audiological evaluations including pure-tone audiogram and Johnson Hyperacusis Index revealed the presence of misophonia. The patient benefitted from intervention, and the scores of the misophonia questionnaire indicated a decrease in the severity of the problem. Conclusions It is important to differentially diagnose misophonia and hyperacusis in persons with sound tolerance disorders. Retraining counseling as well as desensitization and habituation therapy can help patients who suffer from misophonia.

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