Undergraduate Thesis System Information Service Evaluation Using UTAUT – 5 Factors Based Chatbot

2021 ◽  
Author(s):  
Septian Enggar Sukmana ◽  
Rokhimatul Wakhidah ◽  
Putri Khoirin Nashiroh ◽  
Farah Zakiyah Rahmanti
Keyword(s):  
Information Service ◽  
Service Evaluation ◽  
System Information ◽  
Undergraduate Thesis

scholarly journals OPERATIONAL STATUS OF MANAGEMENT INFORMATION SYSTEMS OF STATE UNIVERSITIES AND COLLEGES IN SAMAR-LEYTE ISLANDS

2019 ◽  
Vol 7 (3) ◽  
pp. 148-157
Author(s):  
Jose P. Ching
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Service ◽  
State Universities ◽  
Universities And Colleges ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Information

This paper aims to determine the MIS unit’s operational status and the performance level of information systems of the state universities and colleges in the Samar-Leyte Islands.  In order to determine and appreciate the value and importance of MIS unit’s services, the unit requires a review of its profile and ICT resources.  The theory of Information System success model of DeLone and McLean was then used for evaluation to measure the performance and effectiveness of IS in terms of system, information, service quality, use (intention to), user satisfaction and net benefits.  The profile of MIS units identified each its capacity and characterized the performance and quality of IS.

Modelling the predictors of e-service use among information systems users

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Immanuel Ovemeso Umukoro ◽  
Mutawakilu Adisa Tiamiyu
Keyword(s):  
User Satisfaction ◽  
Service Use ◽  
Research Effort ◽  
Information Service ◽  
Service Evaluation ◽  
Content Type ◽  
Demographic Profiles ◽  
System Service ◽  
Multi Stage ◽  
Services Use

PurposeThis paper sought to validate a proposed e-service use model that takes into account system's environment and user factors as plausible determinants of an information system's (IS) use that are not accounted for by previous IS use models. The aim is to establish the applicability of the model for e-services and IS design, implementation and use.Design/methodology/approachThis study adopts a quantitative approach to data collection and analysis. Using a systematic multi-stage random sampling, data were collected from 400 university e-library users and analysed using regression analysis to test the hypothesised relationships.FindingsInternal system factors (particularly service quality), user satisfaction, e-service environment factors and user factors (gender, programme of study, level of study and computer/IT self-efficacy) predicted the use of e-services. These findings are partly similar to and partly different from those of the earlier studies, suggesting that more studies are needed to test the comprehensive model of e-services’ use.Research limitations/implicationsThis is a replicated study and as such made use of a similar population. These findings, therefore, cannot be generalised to other organisations with users of different demographic profiles.Practical implicationsFirst, the use of the services provided through an IS is predicted by factors other than user satisfaction, system, service and information qualities. Second, system administrators, designers, library administrators and managers must ensure that these factors are considered during the design, implementation and use of ISs.Social implicationsThe paper argues for the need to design e-services and ISs with consideration for user attributes that may lead to social exclusion if not considered. This is because the environment where an IS is hosted can be a driver of e-services use, especially if management provides the enabling environment in terms of optimal staffing, training, user support and periodic e-service evaluation.Originality/valueThis paper extends research effort in understanding the predictors of use of ISs beyond the traditional system's attributes (information, service and system qualities) to include system environment and user factors.

scholarly journals Evaluating a Visual Search Interface

2018 ◽  
Author(s):  
Maurice Schleußinger ◽  
Maria Henkel
Keyword(s):  
Information Systems ◽  
Visual Search ◽  
Search Engine ◽  
Information Visualization ◽  
Visual Information ◽  
Evaluation Model ◽  
Information Service ◽  
Service Evaluation ◽  
Visual Information Systems

Evaluation of information visualization and especially visual information systems is challenging. Metrics and methods need to be chosen with the intend of gaining specific and relevant evaluation data to prove the value of such systems. We suggest an evaluation based on the Information Service Evaluation Model (ISE) for information systems with visual result representation. We present the results of a case study on the testing and implementation of a visual search engine in business.

And Action! Live in Front of the Camera

2017 ◽  
Vol 9 (1) ◽  
pp. 15-33 ◽  
Author(s):  
Mathilde B. Friedländer
Keyword(s):  
Social Media ◽  
Online Survey ◽  
Knowledge Society ◽  
Information Service ◽  
Service Evaluation ◽  
Live Streaming ◽  
Information Need ◽  
New Type ◽  
Streaming Services ◽  
Experience Of Flow

The arising knowledge society seems to produce its own digital services. In the last few years, with social live streaming services a new type of synchronous social media emerged. What functions do such services offer? What information need and information behavior do users of this services exhibit? Method: As a heuristic theoretical basis, the Information Service Evaluation (ISE) model was applied to analyze YouNow as a case study of this kind of new social media. The evaluation is based on an online-survey among YouNow's users as well as observations of the live-streams. Results. YouNow is mainly used by adolescents and young adults. For this group, it is important to interact with friends, be a part of the community and find ways of self-expression. This is exactly what YouNow offers its users. Most of them enjoy the functions of the service. The experience of “flow” was sometimes perceived. Possible law infringements (such as copyright and personality rights violations) were detected.

PIKIPDL

2012 ◽  
Vol 30 (3) ◽  
pp. 490-512 ◽  
Author(s):  
Shu‐Chen Kao ◽  
ChienHsing Wu
Keyword(s):  
Digital Libraries ◽  
Knowledge Integration ◽  
Information Service ◽  
Service Evaluation ◽  
Service Development ◽  
Prototype System ◽  
Knowledge Map ◽  
Content Type ◽  
Integration Platform ◽  
Subject Category

PurposeThe purpose of the paper is to conduct an exploratory study that proposes a personalized knowledge integration platform for digital libraries which can provide users with personalized information and knowledge services.Design/methodology/approachA prototype system (PIKIPDL) is designed and developed with two types of service, i.e. personalized information/knowledge service and personalized subject category service. Evaluation of the PIKIPDL by domain specialists and software experts is conducted. Comments are implications are addressed.FindingsThe main findings include the following: the proposed system can help suggest materials that readers are interested in for DL; the proposed system can help construct knowledge contents in a hierarchical structure; and a common recommendation concerning knowledge structure from the reviewers is that the proposed system should add a self‐organizing knowledge map function that would allow users to view knowledge subjects in a graphic manner.Practical implicationsThe results from the evaluation of reviewers revealed that the proposed PIKIPDL is acceptable to the integration of both personalized information service and personalized knowledge subject service. This implies that librarians and DL software agents should place emphasis on integrated service development to attract the attention of their users. Towards this goal, they could explain that personalized services (e.g. material recommendation, message recommendation, knowledge subject materials) with a mechanism of multi‐resource integration can help provide DL resources according to users' needs and wants, and in consequence to enhance DL service efficacy.Originality/valueThe research describes the importance of information/knowledge integration with respect to its support on the learning and study methods of users, and has developed a personalized knowledge integration platform as a mechanism that provides a personalized information service and a personalized knowledge subject category service. By employing Apriori algorithm and association rules as the data mining mechanism, personalized information recommendations are derived from circulation data, and a knowledge subject category is integrated from online sharing knowledge by participants.

An Empirical Investigation of V LIVE's Service Quality and Users' Acceptance

2019 ◽  
Vol 9 (2) ◽  
pp. 16-35
Author(s):  
Johanna M. Askeridis ◽  
Aylin Ilhan
Keyword(s):  
Service Quality ◽  
Qualitative Analysis ◽  
Real Time ◽  
Empirical Investigation ◽  
Evaluation Model ◽  
Information Service ◽  
Service Evaluation ◽  
Mobile Broadcasting

V LIVE, a Korean real-time mobile broadcasting app, is the focus of this investigation. As research on this service is scarce, the paper concentrates on the evaluation of the service quality and users' acceptance to serve as a first step and basis for following investigations. Data is collected by developing and distributing (non-probabilistic) a survey. The survey aspects derive from the Information Service Evaluation model. Additionally, a qualitative analysis of the objective service quality is done as well. All in all, V LIVE is not only well accepted but highly satisfactory as well. Especially, usefulness and fun are proved as satisfying.

scholarly journals Ein umfassendes ganzheitliches Modell für Evaluation und Akzeptanzanalysen von Informationsdiensten: Das Information Service Evaluation (ISE) Modell

2014 ◽  
Vol 65 (4-5) ◽  
Author(s):  
Laura Schumann ◽  
Wolfgang G. Stock
Keyword(s):  
Information Service ◽  
Service Evaluation

Informationsdienste werden heutzutage von großen Teilen der Bevölkerung im Berufs- wie im Privatleben genutzt. Es ist ein wichtiges informationswissenschaftliches Thema, Informationsdienste adäquat zu beschreiben und ihre Qualität zu bewerten. Unser Information Service Evaluation (ISE) Modell führt unterschiedliche Traditionen der Evaluations- sowie der Technologieakzeptanzforschung zusammen und besteht aus fünf Dimensionen: Qualität des Informationsdienstes, Nutzer, Informationsakzeptanz, Informationsumfeld und Zeit. Der Überblicks­artikel erläutert diese Dimension und bietet einen Einblick in ein flexibel handhabbares und umfassendes holistisches Modell der Beschreibung und Bewertung von Informationsdiensten.

The Role of Cultural Intelligence in the Relationship Between Platform Trust and Loyalty

2021 ◽  
Vol 11 (2) ◽  
pp. 17-31
Author(s):  
Meng Tao ◽  
Faizan Alam ◽  
Muhammad Zahid Nawaz ◽  
Jashim Khan
Keyword(s):  
Cultural Intelligence ◽  
Online Survey ◽  
Information Service ◽  
Quality System ◽  
Website Quality ◽  
Quality Signals ◽  
Foreign Countries ◽  
System Information ◽  
The Relationship

This research showcases the crucial role of platform trust in the relationship between website quality (system, information, service, familiarity) and platform loyalty of expatriates residing in foreign countries, taking into account the moderating effect of cultural intelligence. To test the hypothesized relationships, an online survey collected responses of 786 from foreign expatriates' travelers, and data was analyzed using SmartPLS3 software. Platform trust mediates the relationship between website quality, system, information, service, familiarity, and purchase loyalty. The results show that cultural intelligence seem to moderate this mediated relationship. This paper analyzes the importance of quality signals on expatriates' relationships with OTA website. This study contributes to the understanding the role of cultural intelligence in OTA sector.

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