Non-musical sound branding – a conceptualization and research overview

Purpose The purpose of this paper is to advance the understanding of sound branding by developing a new conceptual framework and providing an overview of the research literature on non-musical sound. Design/methodology/approach Using four mutually exclusive and collectively exhaustive types of non-musical sound, the paper assesses and synthesizes 99 significant studies across various scholarly fields. Findings The overview reveals two areas in which more research may be warranted, that is, non-musical atmospherics and non-musical sonic logos. Moreover, future sound-branding research should examine in further detail the potentials of developed versus annexed object sounds, and mediated versus unmediated brand sounds. Research limitations/implications The paper provides important insights into critical issues that suggest directions for further research on non-musical sound branding. Practical implications The paper identifies an unexploited terrain of possibilities for the use of sound in marketing and branding. Originality/value The paper identifies a subfield within sound-branding research that has received little attention despite its inevitability and potential significance.

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A conceptual framework to address barriers to knowledge management in project-based organizations

Education Business and Society Contemporary Middle Eastern Issues ◽

10.1108/ebs-10-2013-0040 ◽

2014 ◽

Vol 7 (2/3) ◽

pp. 98-119 ◽

Cited By ~ 4

Author(s):

Peyman Akhavan ◽

Mohammad Reza Zahedi ◽

Seyed Hosein Hosein

Keyword(s):

Knowledge Management ◽

Conceptual Framework ◽

Design Methodology ◽

Previous Literature ◽

Content Type ◽

Stepping Stone ◽

Iranian Context ◽

Level Of Importance ◽

Practical Implications

Purpose – The purposes of this study are to identify, classify and prioritize knowledge management (KM) barriers in an Iranian project-based organization (PBO) and to present a conceptual framework for improving attitudes to KM in the Iranian context. Design/methodology/approach – After studying previous literature on the topic, initial barriers of KM in PBOs were extracted. Then, a list of barriers of KM in the aforementioned organizations was finalized by interviewing experts in KM. After that, the barriers were prioritized using a questionnaire. Finally, a conceptual framework for successfully tackling KM barriers was presented. Findings – In this article, barriers of KM in PBOs have been divided into five categories: individual, organizational, technological, contextual, and inter-project. Then a three-layered conceptual framework has been presented which describes how the barriers of KM in PBOs may be removed progressively. Practical implications – The prepared and prioritized list of barriers of KM in PBOs is a stepping stone and a guideline for managers in PBOs which will enable them to identify barriers of KM in their own organizations and resolve them and improve KM in their organizations. It also serves as a useful base for researchers to expand further research concerning barriers of KM in PBOs. Originality/value – This article is probably the first article which has identified barriers of KM via interviews and questionnaires carried out in 50 active PBOs which had a KM section. The article also presents a three-layered framework for lowering barriers of KM, which can be applied step by step after considering the level of importance of each one identified.

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Studying customers’ resource integration by service employees in interactional value co-creation

Journal of Services Marketing ◽

10.1108/jsm-02-2015-0065 ◽

2016 ◽

Vol 30 (2) ◽

pp. 152-164 ◽

Cited By ~ 55

Author(s):

Loïc Plé

Keyword(s):

Conceptual Framework ◽

Design Methodology ◽

Customer Participation ◽

Resource Integration ◽

Service Dominant Logic ◽

Content Type ◽

Service Employees ◽

Dominant Logic ◽

Managerial Implications ◽

Practical Implications

Purpose Noting that resource integration is a pivotal dimension of value co-creation in Service-Dominant logic, this paper aims to explore how service employees engaged in co-creation processes with customers integrate the latter’s resources. Design/methodology/approach To address the limitations of previous research on customer resources and their integration by service employees, this study turns to the concept of customer participation to identify the nature of customers’ resources. A conceptual framework of their integration by service employees underpins nine key propositions. This foundation leads to the development of theoretical contributions, managerial implications and avenues for research. Findings Customers can use 12 types of resources in value co-creation. Contrasting with earlier findings, the conceptual framework reveals that service employees may not only integrate these customers’ resources but also either misintegrate or not integrate them. Non-integration and misintegration may be intentional or accidental. Accordingly, value co-creation or co-destruction may result from interactions. Research limitations/implications This conceptual and exploratory text requires complementary theoretical and empirical investigations. It also does not adopt an ecosystems view of co-creation. Practical implications Knowing the different steps of resource integration and what influences them should increase the chances of value co-creation and limit the risks of value co-destruction. Originality/value Scant research has examined the nature of customer resources and how service employees integrate them. This paper also is the first to distinguish among resource integration, misintegration and non-integration.

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Are CRM systems ready for AI integration?

The Bottom Line Managing Library Finances ◽

10.1108/bl-02-2019-0069 ◽

2019 ◽

Vol 32 (2) ◽

pp. 144-157 ◽

Cited By ~ 6

Author(s):

Sheshadri Chatterjee ◽

Soumya Kanti Ghosh ◽

Ranjan Chaudhuri ◽

Bang Nguyen

Keyword(s):

Conceptual Framework ◽

Design Methodology ◽

Business Success ◽

Human Beings ◽

Content Type ◽

Customer Data ◽

Crm System ◽

Automated Decision Making ◽

Unique Study ◽

Practical Implications

Purpose The purpose of this paper is to develop a conceptual framework to check if an organization is ready to adopt an AI-integrated CRM system. The study also analyzes different situations which can provide a comprehensive check list in the form of indicators that could provide a signal indicating whether the organization is ready to adopt an AI-integrated CRM system by capturing actionable and appropriate data. Design/methodology/approach The paper is a general review, and appropriate literature has been used to support the conceptual framework. Findings The key findings of this study are the different indicators that make up the conceptual framework. This framework can help organizations to check at a glance whether they are ready to adopt AI-integrated CRM system in their organizations. Specifically, it has been identified that different approaches are needed to tackle various types of customer data so that those may be made fit and actionable for appropriate utilization of AI algorithms to facilitate business success of an organization. Practical implications The paper has elaborately discussed the different approaches to be undertaken to calibrate and reorient the various kinds of actionable data and the contemplated challenges one would face in doing so. This would help the practitioners that how the data so captured can be made fit for action and utilization toward application of AI technologies integrated with existing CRM system in an organization. Originality/value This study is claimed to be a unique study to provide a conceptual framework which could help arranging and rearranging of captured data by an organization for making the data fit and ready for use with the help of AI technologies. This successful integration of AI with CRM system can help organizations toward taking quick and automated decision-making without much intervention of human beings.

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Work, resilience and sustainable futures

Journal of Work-Applied Management ◽

10.1108/jwam-11-2019-0036 ◽

2020 ◽

Vol 12 (1) ◽

pp. 22-41 ◽

Cited By ~ 1

Author(s):

Lee Fergusson ◽

Luke van der Laan ◽

Bradley Shallies ◽

Matthew Baird

Keyword(s):

Higher Education ◽

Collaboration in reverse: a conceptual framework for reverse logistics operations

International Journal of Productivity and Performance Management ◽

10.1108/ijppm-10-2017-0247 ◽

2019 ◽

Vol 68 (2) ◽

pp. 482-504 ◽

Cited By ~ 5

Author(s):

Kumaraguru Mahadevan

Keyword(s):

Conceptual Framework ◽

Reverse Logistics ◽

Design Methodology ◽

Research Work ◽

Consumer Electronics ◽

Content Type ◽

Erp System ◽

Online Retailers ◽

Tools And Techniques ◽

Practical Implications

Purpose The purpose of this paper is to present the research carried out on the development of a conceptual framework termed as the reverse collaboration framework (RCF) to provide supply chain (SC) visibility and information sharing to practitioners in a reverse logistics (RL) operations. Design/methodology/approach The research methodology used in this research is a combination of concept mapping, and the extension of the work of other researchers (deductive approach) to develop a RCF that connects tools, techniques, systems and RL processes. Findings This research shows that by integrating tools, systems, tools and techniques with RL processes by means of the RCF will increase performance and productivity of a RL operations. This is demonstrated by applying the RCF to a consumer electronics business that proves that the time taken for the end to end RL operations is reduced by 20%. Research limitations/implications The RCF has been demonstrated with the data from a consumer electronics organisation. Literature points out that there are many different mathematical models for RL across a number of industries. Thus, at this stage, it is not clear if the RCF developed in this research will work in other industries, such as the newspaper, plastic bottles and online retailers industry where product returns are high. This research work can be extended in developing an IT solution by future researchers that can be linked to the main ERP system of an organisation. Practical implications SC managers can use the RCF in the extended form of an IT solution to manage the RL operations of their organisations. Originality/value There is a lack of research in the space of reverse collaboration in the broader field of SC management. This paper has fulfilled that gap.

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A conceptual framework for integrated performance management systems

Journal of Public Budgeting Accounting & Financial Management ◽

10.1108/jpbafm-01-2019-0007 ◽

2019 ◽

Vol 31 (3) ◽

pp. 309-324 ◽

Cited By ~ 6

Author(s):

Ulf Johanson ◽

Roland Almqvist ◽

Matti Skoog

Keyword(s):

Conceptual Framework ◽

Performance Management ◽

Design Methodology ◽

Present Form ◽

Management Systems ◽

Content Type ◽

Performance Management Systems ◽

Integrated Performance ◽

Further Development ◽

Practical Implications

Purpose The purpose of this paper is to further develop a conceptual framework for analysing performance management systems (PMS). The framework aims to be useful for a rich understanding of a specific organisation’s PMS. At the same time, it should preferable be simple so that it could be used even in practice. The framework adds to earlier work by Malmi and Brown (2008), Ferreira and Otley (2009), Broadbent and Laughlin (2009), Bedford and Malmi (2015) and Johanson et al. (2001). Design/methodology/approach The paper is theoretical but has also been applied to a Swedish municipality. The purpose of the latter was to understand if the framework is feasible so far. Findings The authors hold that the framework in its present form is useful to use as an analytical tool even if it needs to be subjected to further development. Research limitations/implications The paper addresses an issue that is continuously changing. This means that the suggested framework may suffer from theoretical weaknesses in some respects. To balance between a theoretically deep and exhaustive framework and a framework that is simple enough to use is a tricky question that needs further investigation. Practical implications The ambition with the framework is that it shall be useful even in practice. Originality/value The need for further research in the PMS area has been emphasised by the above researcher but also by, e.g., Van Helden and Reichard (2016). They hold that the authors need rich European cases to improve the understanding of how PMS works. The authors hold that the present framework has the potential to meet the demands from Van Helden and Reichard.

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Dubai Shopping Festival: tourists’ nationality and travel motives

International Journal of Event and Festival Management ◽

10.1108/ijefm-08-2013-0022 ◽

2014 ◽

Vol 5 (2) ◽

pp. 116-131 ◽

Cited By ~ 7

Author(s):

Sangeeta Peter ◽

Victor Anandkumar

Keyword(s):

Empirical Study ◽

Design Methodology ◽

Research Literature ◽

Demographic Characteristics ◽

Destination Marketing ◽

Content Type ◽

Tourism Product ◽

Marketing Organisation ◽

English Speaking ◽

Practical Implications

Purpose – Tourists differ in their needs, motives and activities but they can be described based on demographic characteristics, nationality being one of them. The purpose of this paper is to compare the different nationalities travelling to Dubai during the Dubai Shopping Festival on their travel motives. Design/methodology/approach – Data were collected from 604 English-speaking tourists, using the mall intercept technique, during the XVIII edition of the shopping festival from January-February 2013. Findings – The study found that a total of 23 nationalities differed on their travel motives. Research limitations/implications – Only English-speaking tourists were included in the study. Practical implications – Tourists from different nationalities differ on their travel motives .The findings of this study will help the Destination Marketing Organisation in understanding the travel motives of the tourists which would help in developing products and market-specific destination promotion. Originality/value – Shopping festivals are being promoted by various destinations as a tourism product. Yet there is a lack of research literature on this topic. This empirical study on travel motives of international tourists visiting a shopping festival will be a worthy addition to the literature.

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The prevalence and content of police discipline matrices

Policing An International Journal of Police Strategies and Management ◽

10.1108/pijpsm-10-2014-0113 ◽

2015 ◽

Vol 38 (4) ◽

pp. 788-804 ◽

Cited By ~ 2

Author(s):

Christopher J. Harris ◽

Kristen Chierus ◽

Timothy C. Edson

Keyword(s):

Police Officers ◽

Design Methodology ◽

Online Survey ◽

Research Literature ◽

Police Departments ◽

Two Phase ◽

Content Type ◽

National Surveys ◽

The Matrix ◽

Practical Implications

Purpose – The purpose of this paper is to determine the prevalence of the use of discipline matrices across large US police departments, as well as to compare the structure and content of such matrices. Design/methodology/approach – The study employs a two phase approach. Phase I consisted of a brief online survey of a stratified, random sample of police departments with 100 or more sworn police officers and asked about whether or not the agency employed a discipline matrix. Phase II consisted of requesting a copy of the matrix and corresponding materials from all agencies who indicated they employed a matrix, and analyzing the content of those matrices. Findings – In total, 37 percent of responding agencies said they are using or are planning a discipline matrix, and the authors obtained a matrix from 32 police departments. The structure of the matrices and recommended discipline varied widely across these departments, indicating a lack of consensus on the development of this relatively new accountability tool. Research limitations/implications – The survey focussed on large police departments and the response rate was somewhat lower than other past national surveys. Practical implications – Discipline matrices are employed to a greater extent than is implied by the current research literature. The lack of consensus and variability in policies around matrices indicates a need for more research which could contribute toward the formation of a model policy in this regard. Originality/value – To date the prevalence of discipline matrices across US police departments was unknown, and very little was known about how they were structured or what comprised their content.

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An application of the instrumental-symbolic framework in Maritime industry

Management Research Review ◽

10.1108/mrr-04-2019-0181 ◽

2019 ◽

Vol 43 (3) ◽

pp. 270-292

Author(s):

Alka Rai

Keyword(s):

Data Analysis ◽

Human Resources ◽

Human Resource ◽

Design Methodology ◽

Research Literature ◽

Maritime Industry ◽

Employer Branding ◽

Content Type ◽

The Subject ◽

Practical Implications

Purpose To deal with the agenda of extensive research to establish employer branding as a valuable Human Resource (HR) practice, this study aims to examine perception of seafarer to explore the attributes related with employer branding in maritime industry. This study intends to explore the applicability of instrumental-symbolic framework of employer branding in maritime industry to understand the dimensions related with attractiveness of seafarers’ jobs. Design/methodology/approach Sample of the study is Indian seafarers include only officers from both deck and engine. Total 276 usable responses were considered at the end for data analysis. Findings Both, the instrumental and symbolic attributes explained significant variance in predicting attractiveness of seafarers’ occupation, thus supporting hypotheses 1 and 2. In particular, among instrumental dimensions, social/team activities, structure, advancement, travel opportunities and pay and benefits positively predicted seafarers’ attraction towards their job. As symbolic dimension, sincerity, competence and prestige was positively related, and ruggedness was negatively related to attractiveness of the present job among seafarers. Practical implications Overall, the present findings ascertain the utility of the framework as a conceptualization of employer brands and support the applicability of instrumental-symbolic framework for understanding the dimensions of occupational attractiveness in different context and culture, i.e. Indian Seafarers. Originality/value Although the popularity of employer branding is growing amongst human resources practitioners, but still, there is dearth of academic (mainly empirical research) literature on the subject, `appeals to management researchers (Cable and Turban, 2001; Backhaus and Tikoo, 2004, Edwards, 2009; alniacik and alniacik, 2012; Kucherov and Zavyalova, 2012). With this in consideration and to deal with the agenda of extensive research to establish employer branding as a valuable HR practice, the present study examines perception of seafarer to explore the attributes related with employer branding in maritime industry.

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The value propositions of multi-, cross-, and omni-channel retailing

International Journal of Retail & Distribution Management ◽

10.1108/ijrdm-08-2017-0167 ◽

2018 ◽

Vol 46 (11/12) ◽

pp. 1133-1152 ◽

Cited By ~ 15

Author(s):

Mika Yrjölä ◽

Hannu Saarijärvi ◽

Henrietta Nummela

Keyword(s):

Conceptual Framework ◽

Customer Value ◽

Design Methodology ◽

Content Type ◽

Case Examples ◽

Multiple Channel ◽

Shopping Motivations ◽

Value Propositions ◽

Conceptual Paper ◽

Practical Implications

Purpose This study examines how retailers leverage multiple-channel strategies in relation to their customer value propositions (CVPs). More specifically, the purpose of this paper is to identify and analyze how multi-, cross- and omni-channel CVPs differ in terms of how they create value and which types of shopping motivations they aim to satisfy. Design/methodology/approach This conceptual paper presents and synthesizes three theoretical discussions pertaining to consumer shopping motivations, CVPs and multiple-channel retailing strategies into a tentative conceptual framework. Nine case examples are used to illustrate three different channel strategies: multi-channel, cross-channel and omni-channel retailing. Findings A tentative framework for understanding retailers’ channel strategies is suggested. Practical implications Retailers will benefit from a structured and synthesized understanding of the differences between multiple-channel strategies and their links to CVPs. Originality/value This paper introduces and integrates the concept of CVPs with the literature on multi-channel retailing strategies.

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