Mapping talent development in tourism and hospitality: a literature review

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Karen R. Johnson ◽  
Taiyi Huang ◽  
Alaina Doyle
Keyword(s):  
Literature Review ◽  
Emotional Labor ◽  
Quantitative Methods ◽  
Talent Development ◽  
The Body ◽  
Future Research ◽  
Business Success ◽  
Frontline Employees ◽  
Content Type ◽  
Tourism And Hospitality

Purpose The purpose of this study is to develop a deeper understanding of the scope of talent development (TD) strategies and practices in tourism and hospitality industry contexts. Design/methodology/approach Because the literature on talent management and TD in tourism and hospitality is limited and fragmented, an integrative literature review method was used to identify and analyze relevant studies to create a more comprehensive representation of the industry’s talent strategies. Findings Findings from the literature review showed that by nature, the context of tourism and hospitality is complex and the meaning of talent in this industry is not necessarily comparable to other industry sectors (Baum, 2008). While most industries adopt a more exclusive approach to develop talent, an inclusive approach may be more ideal for tourism and hospitality especially in light of the importance of frontline employees for business success. More robust management structures and human resource systems are needed especially in small and medium tourism enterprises to aid the facilitation of TD. A partnership approach involving strong commitment between education, industry and government should be necessitated to implement and sustain TD considering the importance of the industry to nation’s economic and social advancement. Research limitations/implications This study adds to the body of literature on TD in tourism and hospitality. Future research opportunities should explore both qualitative and quantitative methods to provide empirical evidence and to further build on the literature. Practical implications Generally, organizations place emphasis on the development of technical skills, however, managers and leaders of tourism organizations should focus on developing both technical and generic competencies especially for frontline employees to ensure that a positive image of the organization is consistently demonstrated. TD can influence employees’ emotional labor; therefore, increased and quality emotional labor training can impact the types of strategies that employees use during guest encounters to promote quality service. Originality/value The paper contributes a comprehensive review of the literature on TD in the tourism and hospitality context. The TD map provides more focused direction and will aid in the establishment of TD strategies and practices.

Business model innovation: past research, current debates, and future directions

2017 ◽  
Vol 10 (3) ◽  
pp. 342-359 ◽  
Author(s):  
Mokter Hossain
Keyword(s):  
Literature Review ◽  
Business Model ◽  
Systematic Literature Review ◽  
Current Knowledge ◽  
Past Research ◽  
Business Model Innovation ◽  
The Body ◽  
Future Research ◽  
Content Type ◽  
Body Of Knowledge

Purpose The purpose of this paper is to provide state-of-the-art knowledge about business model innovation (BMI) and suggest avenues for future research. Design/methodology/approach A systematic literature review approach was adopted with thematic analysis being conducted on 92 articles. Findings The body of knowledge for this concept is in its infancy and is highly fragmented. This study therefore attempts to consolidate this fragmented knowledge. It reveals dominant themes, establishes coherence, and identifies conflicting arguments in the current literature. It also points out gaps in the research and highlights new directions for research. Research limitations/implications This study analyzed articles that were found based on a systematic literature review approach. Practical implications This study identifies some fundamental issues that managers need to understand regarding BMI. Originality/value The main value of this study lies in its synthesis of the current knowledge of BMI.

Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Arun Thirumalesh Madanaguli ◽  
Puneet Kaur ◽  
Stefano Bresciani ◽  
Amandeep Dhir
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Empirical Studies ◽  
The Body ◽  
Future Research ◽  
Limited Attention ◽  
High Concentration ◽  
Content Type ◽  
Research Areas ◽  
Hospitality And Tourism

Purpose Entrepreneurship in the rural hospitality and tourism sector (RHT) has received wide attention in the past decade. However, a systematic review on this topic is currently lacking. This study aims to track the progress of the RHT and entrepreneurship literature by examining the various thematic research areas, identifying the research gaps and forecasting avenues of future research on the topic. Design/methodology/approach This paper catalogs and synthesizes the body of literature from the year 2000–2020 using a systematic literature review methodology. After discussing a brief history of RHT and entrepreneurship, the current study presents a review of 101 research articles. Findings The review highlights that RHT and entrepreneurship have received relatively limited attention from entrepreneurship journals. The content analysis revealed different gaps and limitations in the understanding of entrepreneurship in RHT, including a predominance of qualitative studies with limited theoretically-grounded and generalizable empirical studies. Furthermore, a high concentration of studies is from European countries. Six main thematic research areas were identified, namely, barriers and enablers, the roles of an entrepreneur, women in RHT, influencers of firm performance, innovation and value creation and methodological commonalities. The review also advances an RHT entrepreneurship ecosystem framework to summarize the findings. Originality/value Six promising research avenues are outlined based on the six themes identified. The suggested research questions draw from allied literature on small and medium businesses, innovation, women entrepreneurship and institutions to encourage the interdisciplinary cross-pollination of ideas. The findings are summarized in a novel research framework.

A systematic review of research on innovation in hospitality and tourism

2016 ◽  
Vol 28 (3) ◽  
pp. 516-558 ◽  
Author(s):  
Doris Omerzel Gomezelj
Keyword(s):  
Systematic Review ◽  
Bibliometric Analysis ◽  
Quantitative Methods ◽  
Citation Index ◽  
The Body ◽  
Future Research ◽  
General Level ◽  
Content Type ◽  
Innovation Research ◽  
Hospitality And Tourism

Purpose The purpose of this paper is to identify the state of academic research on innovation in tourism. The authors present a systematic review of the literature, different research approaches and perspectives on tourism innovation; offer a synthesis of our findings and provide a discussion and proposals for future research. Design/methodology/approach Existing studies on innovation in hospitality and tourism (included in the Web of Knowledge database) were reviewed, and their limitations were identified. A procedure used in previous studies (Crossan and Apaydin, 2010; Tranfield et al., 2003; Becheikh et al., 2006) was applied. Moreover, aiming to reveal theoretical foundations of tourism innovation research and identify their structure, a bibliometric analysis was performed. Findings This paper identifies 152 published papers that represent the major efforts in expanding the body of research on innovation in hospitality and tourism. The importance of innovation for business and regional competitiveness and success has been recognised by both researchers and practitioners. In the papers included in the sample of this paper, the authors identified a general consensus that much remains to be done in the development of the theory of innovation in tourism. Through bibliometric analysis, nine co-citation networks, or clusters, were retrieved by applying co-citation relations among the most cited authors. The examination of these nine clusters revealed some dominant themes that characterise the field. Research limitations/implications The authors used three databases: Science Citation Index Expanded, Social Sciences Citation Index (SSCI) and Arts & Humanities Citation Index. While these databases may not include all relevant research, the authors, nonetheless, believe that by using a rigorous procedure in reviewing the literature systematically, they were able to reduce the probability of neglecting any information that would critically change the content of the present paper. Practical implications The aim of this paper was to bring together the prior research with presently existing models that may be used in further research. For the continuation of the research, the authors propose additional studies with the aim of theory development. By introducing new theoretical ideas and theoretical models, more qualitative and inductive research would help to stimulate further work. As stated above, researchers could go further by undertaking quantitative methods to empirically verify the theoretically proposed models. Originality/value Since the last review (Hjalager, 2010) of past studies in tourism innovation, mostly focusing on studies up to 2009, tourism innovation research has grown noticeably in terms of diverse topics. In this paper’s database, the year with the most publications was 2012 with 48 papers, followed by 2014 with 42 (by 19 September), 2010 and 2011 with 41 and 2009 with 29. To the authors’ knowledge, no updated reviews focusing on innovation in tourism have been published recently. This study, consisting of a systematic review of academic literature, includes analyses of the international context, the methodology used, the points of view, the level of analysis (micro-level, macro-level and general level) and the type of innovation discussed in the paper. Moreover, the authors did not find any studies that used bibliometric analysis to identify the structure of the theoretical foundation of research in the area of innovation in tourism.

scholarly journals Big data and analytics in hospitality and tourism: a systematic literature review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marcello Mariani ◽  
Rodolfo Baggio
Keyword(s):  
Big Data ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Data Science ◽  
The Body ◽  
Future Research ◽  
Content Type ◽  
Tourism Management ◽  
Scientific Outputs ◽  
Hospitality And Tourism

Purpose The purpose of this work is to survey the body of research revolving around big data (BD) and analytics in hospitality and tourism, by detecting macro topical areas, research streams and gaps and to develop an agenda for future research. Design/methodology/approach This research is based on a systematic literature review of academic papers indexed in the Scopus and Web of Science databases published up to 31 December 2020. The outputs were analyzed using bibliometric techniques, network analysis and topic modeling. Findings The number of scientific outputs in research with hospitality and tourism settings has been expanding over the period 2015–2020, with a substantial stability of the areas examined. The vast majority are published in academic journals where the main reference area is neither hospitality nor tourism. The body of research is rather fragmented and studies on relevant aspects, such as BD analytics capabilities, are virtually missing. Most of the outputs are empirical. Moreover, many of the articles collected relatively small quantities of records and, regardless of the time period considered, only a handful of articles mix a number of different techniques. Originality/value This work sheds new light on the emergence of a body of research at the intersection of hospitality and tourism management and data science. It enriches and complements extant literature reviews on BD and analytics, combining these two interconnected topics.

Study suggests mindfulness training could reduce stress for tourism and hospitality frontline employees

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Work Engagement ◽  
Emotional Labor ◽  
Mindfulness Training ◽  
Work Outcomes ◽  
Frontline Employees ◽  
Frontline Staff ◽  
Content Type ◽  
Mindfulness Practices ◽  
Tourism And Hospitality ◽  
Hospitality Managers

Purpose The authors wanted to explore how mindfulness training could help frontline employees in tourism and hospitality to regulate their emotions. They argued that it could potentially reduce employee burnout and raise levels of work engagement. Design/methodology/approach The two authors reviewed the existing literature in order to explore the mitigating effects of mindfulness training. They explored two propositions. First, that “training could potentially help to regulate the emotional labor of frontline employees in tourism and hospitality”. Second, that “Mindfulness-related training can potentially reduce burnout and enhance work engagement of tourism and hospitality frontline employees”. Findings Mindfulness training can be useful, the authors say, in helping employees to become more natural and present in the moment. This is because mindfulness practices can “help to regulate and control individual’s emotions, attention, thoughts and feelings”. This makes them better at managing relationships with customers. Originality/value The value of their conceptual paper, they said, is twofold. First, it has practical implications for tourism and hospitality managers. They can use mindfulness training to improve the wellbeing of frontline staff, and also boost work outcomes. Managers can also provide training to alleviate emotional exhaustion. The second benefit is for academics. Researchers could study outcomes of training and identify which factors maximize the effectiveness.

Performance measurement systems in nonprofit organizations: an authorship-based literature review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Juliano Munik ◽  
Edson Pinheiro de Lima ◽  
Fernando Deschamps ◽  
Sergio E. Gouvea Da Costa ◽  
Eileen M. Van Aken ◽  
...  
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Nonprofit Organizations ◽  
Scientific Journal ◽  
The Body ◽  
Intellectual Structure ◽  
Future Research ◽  
Content Type ◽  
Measurement Systems ◽  
Performance Measurement Systems

Purpose This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations. Design/methodology/approach The research strategy is conceived through a literature review focused on the analysis of authorship, supported by bibliometric techniques such as citation, co-citation and co-authorship social networks. Findings Models and theories proposed for measuring performance in non-profit organizations are being researched, starting to form an intellectual structure related to performance measurement systems and nonprofits. Three main research topics have been given more attention: strategic performance and public service performance, health-care performance and nonprofit operations strategy and performance measurement. Research limitations/implications The study is limited to scientific journal papers and could benefit from the addition of new sources of information such as conference papers, books and standards. The body of knowledge of this topic could also benefit from an in-depth investigation through a comprehensive review of models and theories, as a proposal for a future research agenda. Practical implications As practical applications are identified, groups of researchers in different countries and subjects that can generate research agendas, scientific communities used to investigate issues related to performance in nonprofit activities. Originality/value Performance measurement in nonprofit organizations is a topic of study that has been receiving considerable attention in recent years, to the point that the literature is revealing specific models for measuring performance in this type of organizations. Particular models and theories are being conceived, specializing existing models and theories related to performance measurement and management.

Modeling attitude ambivalence and behavioral outcomes from hotel reviews

2020 ◽  
Vol 32 (9) ◽  
pp. 2831-2855 ◽  
Author(s):  
Naeem Akhtar ◽  
Umar Iqbal Siddiqi ◽  
Muhammad Nadeem Akhtar ◽  
Muhammad Usman ◽  
Wasim Ahmad
Keyword(s):  
Service Management ◽  
Positive Impact ◽  
Positive Association ◽  
The Body ◽  
Future Research ◽  
Content Type ◽  
Heuristic Systematic Model ◽  
Tourism And Hospitality ◽  
Booking Intentions ◽  
Hotel Booking

Purpose This study aims to offer a conceptual framework that elaborates on how tourists’ perception of contradictory features in reviews’ factuality and comprehension – within a single hotel review and across multiple hotel reviews – trigger attitude ambivalence and psychological discomfort, which determine their behaviors – choice deferral and hotel booking intentions. It also investigates the moderating role of anticipated conflicting reactions (ACRs) through contradictory features on consumers’ attitude ambivalence. Design/methodology/approach Using a Chinese setting, researchers collected data from 524 inbound tourists who were the consumers of hotels in Beijing. The study used IBM Amos 23.0 to test measurement and structural models for the proposed relationships. It also used PROCESS macro 3.4 for the moderation analysis. Findings The findings reveal a positive association between contradictory features in reviews and the resulting ambivalence that affects consumers’ discomfort and leads to the decision to defer the choice of hotel. Conversely, consumers’ discomfort has a positive impact on the hotel booking intentions. ACRs have positive moderating effects on the associations between contradictory features and consumers’ attitude ambivalence. Originality/value By investigating the contradictory features in hotel reviews, this study extends the body of research on dual information processing (i.e. the heuristic–systematic model) and the literature on service management, psychological behaviors, travel intermediaries and hotel firms. Future research directions are recommended for tourism and hospitality researchers.

scholarly journals Progress on technology use in tourism

2019 ◽  
Vol 10 (4) ◽  
pp. 651-672 ◽  
Author(s):  
Wenjie Cai ◽  
Shahper Richter ◽  
Brad McKenna
Keyword(s):  
Literature Review ◽  
Technology Acceptance ◽  
Technology Use ◽  
Research Agenda ◽  
Rapid Development ◽  
Individual Characteristics ◽  
Future Research ◽  
Content Type ◽  
Use Of Technology ◽  
Tourism And Hospitality

Purpose With the rapid development and implementation of cutting-edge information technologies in tourism and hospitality, it is necessary to update the progress of technology use in the past 18 years and set up research agenda for future research. By adopting information systems (IS) as a reference discipline, this paper aims to create a literature review of technology and tourism papers around the theme of use. Design/methodology/approach Following the systematic literature review process of Aguinis et al. (2018), 314 papers were downloaded to determine how they applied the concept of technology use. Findings Three themes about technology use emerged: types of processing, organisational use and users. Among various types of technology processing, interactive and online are largely addressed in the tourism and hospitality literature. The organisational use theme explores how the competitive and strategic use of technology provides management support for organisations. There was a large amount of research focussed on direct users, such as individual characteristics, user attitudes and user behaviour. The theories of technology acceptance model and unified theory of acceptance and use of technology have been widely applied in these studies. Originality/value This paper provides a review of key issues which has been discussed in tourism research in relation to technology use. By applying the scheme developed in the IS discipline, this study provides new insights into the development of technology in tourism. In addition, it also gives us the opportunity to suggest a research agenda by identifying research gaps and future research collaboration opportunities between these two fields.

Mindfulness training for tourism and hospitality frontline employees

2020 ◽  
Vol 52 (3) ◽  
pp. 185-193
Author(s):  
Karen R. Johnson ◽  
Sunyoung Park
Keyword(s):  
Work Environment ◽  
Work Engagement ◽  
Emotional Labor ◽  
Design Methodology ◽  
Mindfulness Training ◽  
Frontline Employees ◽  
Surface Acting ◽  
Content Type ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose The purpose of this paper is to explore mindfulness training as a viable intervention for frontline employees in tourism and hospitality as a way to aid in the regulation of emotions and reduce or prevent employee burnout while increasing levels of work engagement. Design/methodology/approach By reviewing related literature, the authors explored the relationships between mindfulness training and emotional labor, and mindfulness, burnout and work engagement. Findings The authors suggested the following propositions: mindfulness training can potentially help to regulate emotional labor of tourism and hospitality frontline employees, and mindfulness training can potentially reduce burnout and enhance levels of work engagement of tourism and hospitality frontline employees. Research limitations/implications This study can guide scholars to initiate empirical research to examine the influence of mindfulness training on diverse outcomes related to tourism and hospitality employees. Practical implications This study can help to improve the awareness of leaders and managers of mindfulness training as an intervention to alleviate emotional exhaustion of frontline employees in tourism and hospitality. Originality/value This study provides theoretical insights and useful practical implications for ways to establish a suitable work environment that encourages frontline employees to perform genuine or deep acting while minimizing incidents of surface acting and the consequences of emotional labor.

scholarly journals Multi-storey residential buildings and occupant’s behaviour during fire evacuation in the UK

2018 ◽  
Vol 36 (3) ◽  
pp. 234-253 ◽  
Author(s):  
Michael Gerges ◽  
Sholto Penn ◽  
David Moore ◽  
Chris Boothman ◽  
Champika Liyanage
Keyword(s):  
Decision Making ◽  
Literature Review ◽  
Mixed Methods Research ◽  
Residential Buildings ◽  
The Body ◽  
Future Research ◽  
Fire Event ◽  
Content Type ◽  
Large Cities ◽  
The Uk

Purpose The purpose of this paper is to investigate human behaviour during fire evacuations in multi-storey residential buildings through a focus on the challenges and obstacles that occupants face. In addition, the paper aims to study all the various behaviours that are relevant to the evacuation strategies/plans in the UK of multi-storey buildings in large cities. Design/methodology/approach A literature review was conducted to identify the factors occupants face and also the decision making of occupants regarding the methods of egress. A mixed methods research was adopted using interviews and a questionnaire survey. The findings from the interviews and survey are benchmarked against the information gathered from the literature review. Findings The paper identifies various challenges that occupants face when evacuating a multi-storey residential building. In terms of the decision-making process, the research results evidence that occupants could be given more information on the evacuation procedures within their specific building. The paper also finds that occupants remain reluctant to use a lift during evacuation in fire event, irrespective of any signage clearly stating that is appropriate to do so in the context of modern lift technology. Originality/value This paper contributes to the body of knowledge available on the evacuation of multi-storey buildings located in large cities within the UK, outlining the potential areas for future research, focussed on providing an insight of the behavioural decisions made by the occupants make when evacuating a building in the event of a fire.

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