Intelligent and efficient? An empirical analysis of human–AI collaboration for truck drivers in retail logistics

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dominic Loske ◽  
Matthias Klumpp
Keyword(s):  
Technology Use ◽  
Econometric Model ◽  
Efficiency Analysis ◽  
Truck Drivers ◽  
Behavioural Intention ◽  
Transport Sector ◽  
Intention To Use ◽  
Content Type ◽  
Behavioural Aspects ◽  
The Impact

PurposeTechnological advances regarding artificial intelligence (AI) are affecting the transport sector. Although fully autonomous delivery, or self-driving trucks, are not operating currently, various AI applications have become fixed components of cargo vehicles. Since many research approaches primarily concentrate on the technical aspects of assistance systems (ASs), the economic question of how to improve efficiency is seldom addressed. Therefore, the purpose of this paper is to apply an efficiency analysis to measure the performance of truck drivers supplying retail stores.Design/methodology/approachFor this comparative study, 90 professional truck drivers in three groups are compared with (1) trucks without AS, (2) trucks with AS that cannot be turned off and (3) trucks with AS that can be turned off. First, we build a model investigating the impact of performance expectation, effort expectation, social influence and facilitating conditions on the behavioural intention to use AS. Second, we explore the impact of truck drivers' behavioural intention on actual technology use, misuse and disuse; operationalize these constructs; and merge them with our behavioural constructs to create one econometric model.FindingsThe human–AI system was found to be the most efficient. Additionally, behavioural intention to use ASs did not lead to actual usage in the AI-alone observation group, but did in the human–AI group. Several in-depth analyses showed that the AI-alone group used AS at a higher level than the human–AI group, but manipulations through, for example, kickdowns or manual break operations led to conscious overriding of the cruise control system and, consequently, to higher diesel consumption, higher variable costs and lower efficiency of transport logistical operations.Research limitations/implicationsEfficiency analysis with data envelopment analysis is, by design, limited by the applied input and output factors.Originality/valueThis study represents one of the first quantitative efficiency analyses of the impact of digitalization on transport performance (i.e. truck driver efficiency). Furthermore, we build an econometric model combining behavioural aspects with actual technology usage in a real application scenario.

Factors affecting student use of Web-based services

2018 ◽  
Vol 36 (3) ◽  
pp. 518-534 ◽  
Author(s):  
Muhammad Arif ◽  
Kanwal Ameen ◽  
Muhammad Rafiq
Keyword(s):  
Distance Education ◽  
Web Services ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Web Based ◽  
Content Type ◽  
Factors Affecting ◽  
Utaut Model ◽  
Actual Use ◽  
The Impact

Purpose The delivery of information services in higher education is increasingly relying on Web-based systems. The low adoption and underutilization of information systems have been major problems for developing countries such as Pakistan in terms of realizing their full benefits. This study aims to investigate factors affecting student use of Allama Iqbal Open University’s (AIOU) Web-based services by using the Unified Theory of Acceptance and Use of Technology (UTAUT) from the perspective of Pakistani distance education. Design/methodology/approach This study has adopted quantitative research design with the UTAUT model as a theoretical framework. A self-completion structured questionnaire-based survey has been administered to 388 master’s level students, selected through systematic sampling from the target population. The response rate was 82 per cent (318). All statistical tests have been performed using IBM SPSS (version 20.0) and Process macro for SPSS. Findings Findings of the model’s hypotheses reveal that performance expectancy, effort expectancy and social influence are significant predictors of student behavioural intention to use AIOU Web-based services, whereas actual student use is dependent on facilitating conditions and student behavioural intention to use. The impact of moderating variables with respect to age, gender and experience did not influence the actual use of the Web services. However, the research model significantly measured (62.1 per cent) the actual use of AIOU Web-based services by the students. Research limitations/implications This study is delimited to the UTAUT model to investigate the phenomena. Besides this, the context of the study is the voluntary instead of mandatory usage of Web services. A study conducted in mandatory settings, in which students are bound to use Web services, may have different results. Originality/value This is the first attempt to apply the UTAUT model to investigate the factors affecting student use of Web-based services from the perspective of distance education and the findings prove strong support for the model.

scholarly journals The Impact of Financial and Non-Financial Work Incentives on the Safety Behavior of Heavy Truck Drivers

2021 ◽  
Vol 18 (5) ◽  
pp. 2759
Author(s):  
Sebastjan Škerlič ◽  
Vanja Erčulj
Keyword(s):  
Financial Incentives ◽  
Structural Equation ◽  
Traffic Accidents ◽  
Positive Impact ◽  
Road Transport ◽  
Truck Drivers ◽  
Driving Ability ◽  
Transport Sector ◽  
Safety Behavior ◽  
The Impact

The goal of the research is to determine how compensation affects the safety behavior of truck drivers and consequently the frequency of traffic accidents. For this purpose, a survey was conducted on a sample of 220 truck drivers in international road transport in the EU, where the results of the Structural Equation Model (SEM) show that in the current state of the transport sector, financial and non-financial incentives have a positive impact on the work and safety behavior of drivers. Financial incentives also have an impact on drivers’ increased perception of their driving ability, while moving violations continue to have a major impact on the number of accidents. The proposed improvements enable decision-makers at the highest level to adopt legal solutions to help manage the issues that have been affecting the industry from a work, social and safety point of view for the past several years. The results of the research therefore represent an important guideline for improvements to the legislature as well as in the systematization of truck driver compensation within companies.

scholarly journals Working conditions, health and retirement intentions: a case study of truck drivers

2018 ◽  
Vol 11 (3) ◽  
pp. 114-129 ◽  
Author(s):  
Inês C. Sousa ◽  
Sara Ramos
Keyword(s):  
Working Conditions ◽  
Prolonged Exposure ◽  
Time Pressure ◽  
Psychosocial Support ◽  
Good Health ◽  
Truck Drivers ◽  
Temporal Perspective ◽  
Content Type ◽  
The Impact ◽  
Retirement Intentions

Purpose Being a professional truck driver implies prolonged exposure to physical and psychosocial risks, which can affect health and work ability in the short and long term. The purpose of this paper is to examine the role of working conditions in truck drivers’ perceived health and retirement intentions in a Portuguese transportation company. Design/methodology/approach Using ergonomic work analysis (EWA), this study incorporates document analysis, observation and 16 interviews. Content analysis is applied to interviews’ transcripts. Findings In line with previous research, drivers acknowledged their activity as physically demanding (e.g. static postures, repetitive movements, heavy lifting) and psychologically demanding (e.g. high time pressure, lack of control, lack of work–family balance). Despite that, drivers report themselves to be in good health, with only some complaints related to back and knee pain. However, hard working conditions associated with ageing can contribute to gradual health deterioration, leading them to desire to retire before the legal retirement age. Practical implications The company can promote drivers’ health by creating a unit to provide psychosocial support and career orientation, improving the mentoring programme, and investing in training on occupational risk prevention. Originality/value This study is the first to use EWA to examine the impact of the complex relationship between truck drivers’ work and health in their retirement intentions, adopting a temporal perspective.

Employee Behavioral Intentions in Adopting Information Technology

2013 ◽  
pp. 73-87
Author(s):  
Anastasia A. Katou ◽  
Margarita A. Vogiatzi
Keyword(s):  
Information Technology ◽  
Structural Equation ◽  
New Technologies ◽  
Hotel Industry ◽  
National Sample ◽  
Employee Attitudes ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Managerial Experience ◽  
The Impact

This study investigates the impact of perceived information technology (IT) beliefs on behavioural intention to use IT. The study is based on a national sample of 18 organisations from the private hotel industry in Greece, and on data obtained from 215 employees. The statistical method employed is structural equation modelling. The findings of the study suggest that employee attitudes positively and fully mediate the relationship between perceived IT beliefs and behavioural intention to use IT. Furthermore, it suggests that this relationship is influenced by individual factors such as task-technology fit, self-efficacy, individual contingencies, and social factors such as subjective norm. Finally, the study argues that women, younger people, well-educated employees, and people with managerial experience are keen in adopting new technologies in the hotel industry in Greece.

Impact of AI regulation on intention to use robots

2019 ◽  
Vol 8 (2) ◽  
pp. 97-114
Author(s):  
Sheshadri Chatterjee
Keyword(s):  
Quality Of Life ◽  
Artificial Intelligence ◽  
Design Methodology ◽  
Regulatory Control ◽  
Control Beliefs ◽  
Intention To Use ◽  
Content Type ◽  
And Control ◽  
The Impact

Purpose The purpose of this paper is to identify the factors influencing the citizens to use robots that would improve the quality of life of the citizens. Design/methodology/approach With the help of different adoption theories and models and with the support of background studies, some hypotheses have been formulated and a conceptual model has been developed with the consideration of the impact of artificial intelligence regulation (IAR) that controls the use of robots as a moderator. The model has been validated and the hypotheses have been tested by statistical analysis with the help of survey works involving consideration of feedbacks from 503 usable respondents. Findings The study reveals that the use of robots by the citizens would appreciably increase if government imposes strict artificial intelligence (AI) regulatory control concerning the use of robots, and in that case, it appears that the use of robots would improve the quality of life of the citizens. Research limitations/implications The duly validated model would help the authority to appropriately nurse and nurture the factors such as ethical dilemma, perceived risks and control beliefs for enhancing the intention of the citizens to use robots for many purposes including domestic usage in the context of appropriate restrictions imposed through AI regulation. Such use of robots would eventually improve the quality of life. Originality/value There are a few studies covering analysis of IAR as a moderator on the linkages of the predictors with the intention of the citizens to use robots. In this context, this study is claimed to have offered a novel contribution.

European transport industry deregulation

2019 ◽  
Vol 42 (9) ◽  
pp. 1095-1115 ◽  
Author(s):  
Ioannis Koliousis ◽  
Dongmei Cao ◽  
Panagiotis Koliousis
Keyword(s):  
Transport Sector ◽  
Operating Efficiency ◽  
Empirical Examination ◽  
Member States ◽  
Content Type ◽  
Managerial Efficiency ◽  
Eu Member States ◽  
Transport Industry ◽  
The Impact ◽  
The Eu

Purpose This paper aims to examine the impact of deregulation on the European transport industry in the form of privatization, on the managerial efficiency of a panel of deregulated transport companies. Design/methodology/approach This research examines a data set of 25 deregulated transport companies from a sample of 12 EU nations from 1988 to 2015. Some studies have analyzed deregulation by using non-parametric models. However, only a limited number of studies focus on the impact of deregulation on the managerial efficiency. This study answers two questions: whether deregulation, in the form of privatization, in the transport sector has any effect on the managerial efficiency, on the profitability and on the investment decisions of the firm, and whether this premise is robust enough across the European transport industry. This study formulates a multivariate regression framework utilizing data from major privatized European transport companies. The final panel includes 25 companies, from 12 EU - Member States for the period 1988-2015, equaling 375 firm-year observations based on a rigorous selection methodology. Findings The study confirms that transport companies, post-privatization, are more efficient regarding operating efficiency and profitability. The authors find no evidence that deregulation improves investment efficiency. Social implications The study addresses the regulators’ dilemma, whether to deregulate, by focusing on analyzing the improvement of the managerial efficiency. Originality/value This study contributes to the transport industry management literature in three ways. First, the authors update the literature of the economic theory of regulation with an empirical examination which covers the latest years across the EU Member States. Second, the authors introduce a comparison of the effects of deregulation on different components of the managerial efficiency, namely, investment, profitability and operating efficiency of the incumbents in the EU transport industry. Third, they examine deregulation by using two approaches: a traditional one where deregulation is a dummy variable assessing the overall effect on incumbents’ efficiency performance; and a novel approach where the Organisation for Economic Co-operation and Development’s deregulation index is used to measure the regulation intensity, accounting also for industry-wide impact assessment. This two-sided approach increases the robustness of the results.

Drivers of intention to use Murabaha financing: religiosity as moderator

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Naqeeb Ullah Atal ◽  
Mohammad Iranmanesh ◽  
Fathyah Hashim ◽  
Behzad Foroughi
Keyword(s):  
Social Influence ◽  
Reasoned Action ◽  
Intention To Use ◽  
Content Type ◽  
The Impact ◽  
Positive Effect ◽  
Moderating Role ◽  
Insight Into ◽  
Religious Obligation

Purpose The purpose of this paper is to investigate the determinants of Muslims’ attitude and intention towards Murabaha financing by considering religiosity as a moderator. Design/methodology/approach The data were collected through a survey of 373 Muslims in Afghanistan and were analysed using the partial least squares technique. Findings The results showed that social influence and religious obligation have a positive effect on attitude towards Murabaha financing. Furthermore, social influence and attitude have a positive effect on the intention to use Murabaha financing. Religiosity moderates negatively the impact of social influence on attitude towards Murabaha financing. Practical implications Managers and marketers of Islamic banks may benefit from the findings of this study, which provide insight into the factors that should be considered to promote Murabaha financing. Originality/value The findings contribute to the literature on Islamic financing products by demonstrating the drivers of attitude towards and intention to use Murabaha financing. The study also extends the literature by testing the moderating role of religiosity. Furthermore, the study extends the theory of reasoned action in the context of Islamic financing by introducing religious obligation as a potential driver of attitude and religiosity as a moderator.

Online banking adoption

2015 ◽  
Vol 33 (6) ◽  
pp. 760-785 ◽  
Author(s):  
Pallab Sikdar ◽  
Munish Makkad
Keyword(s):  
Customer Satisfaction ◽  
Five Factor Model ◽  
Online Banking ◽  
Ease Of Use ◽  
Equation Modeling ◽  
Intention To Use ◽  
Satisfaction Level ◽  
Content Type ◽  
Proposed Model ◽  
The Impact

Purpose – The study considers a five-factor model toward online banking adoption in the context of banking customers in India and validates the proposed model. In addition, the authors consider the impact of validated factors on overall satisfaction of customers. Design/methodology/approach – A five-factor online banking adoption model has been tested for reliability and validity by confirmatory factor analysis. For determining contribution of factors toward overall satisfaction level of banking customers structural equation modeling has been adopted. Four explanatory variables have been used to assess the overall satisfaction level of online banking users. A structured questionnaire incorporating variables identified from literature has been used as survey instrument for the study. Final respondent sample was 280 banking customers. Findings – Trust, Usage Constraint, Ease of Use, Accessibility and Intention to Use as reliable and valid factors determining internet banking adoption among customers in India. Accessibility, Usage Constraints, Intention to Use portrayed strong and significant relationship with overall customer satisfaction. Trust and Ease of Use are relatively weaker and insignificant contributors toward overall customer satisfaction. Originality/value – The existing studies in the context of e-banking in general and online banking in particular have been majorly confined to proposing key drivers toward adoption of such alternate banking mediums. By providing an insight towards satisfaction level of customers adopting online banking the proposed model attempts to fill this gap. As the study relates to banking customers in India, findings will be of particular value to domestic and foreign banking entities looking to leverage technology as a tool to attain stronghold with an emerging economic set-up.

The feasibility of online dispute resolution in the Islamic banking industry in Malaysia

2018 ◽  
Vol 60 (1) ◽  
pp. 34-54
Author(s):  
Umar A. Oseni ◽  
Abideen Adeyemi Adewale ◽  
Sodiq O. Omoola
Keyword(s):  
Dispute Resolution ◽  
Banking Industry ◽  
Retail Banking ◽  
Behavioural Intention ◽  
Islamic Banking ◽  
Intention To Use ◽  
Legal Basis ◽  
Content Type ◽  
Online Dispute Resolution ◽  
Trust In Technology

Purpose The paper aims to examine the perceptions of three major stakeholders – bankers, lawyers and customers – in the Islamic banking industry in Malaysia to assess their behavioural intention to use the proposed online dispute resolution (ODR) mechanism. Design/methodology/approach The study modifies the unified theory of acceptance and use of technology (UTAUT) within the context of ODR and its feasibility in the Malaysian Islamic banking industry. The model was extended to include trust in technology and trust in bank, which might have significant influences on the intentions of major stakeholders to use ODR for banking-related disputes. Actual use of the ODR was not included in the model as specified in the original UTAUT. Based on an internet survey, responses were obtained from about 109 respondents. The data obtained were subjected to multivariate statistical analyses. Findings Results obtained indicate that trust in technology and effort expectancy are the most influencing determinants of the behavioural intention to use ODR among stakeholders in the Islamic banking industry in Malaysia. However, performance expectancy and social influence did not produce significant effects on behavioural intention. Research limitations/implications Applying ODR in the banking industry in Malaysia will contribute to sustainable banking businesses in major Islamic finance jurisdictions. Being the most advanced region in global Islamic banking business, Asia sets the pace through theoretical and empirical studies in exploring innovative ideals such as ODR to promote sustainable business that not only ensures proper customer relationship management but also promotes consume protection. Practical implications Results obtained suggest that the increasing use of internet banking will make ODR the preferable mechanism for dispute resolution in small-scale disputes in retail banking. This will also require some form of predictability, enforceability and Shari‘ah compliance in the process of dispute resolution for the major stakeholders to have full confidence in the ODR mechanism. The recently introduced Financial Ombudsman Scheme in the Islamic Financial Services Act 2013 of Malaysia is expected to serve as a good legal basis for the ODR mechanism. Originality/value This appears to be one of the earliest attempts to examine the application of ODR in resolving Islamic banking disputes with a detailed analysis on its legal basis and implication.

scholarly journals E-Healthcare Services – Actual Usage and Intention to Use among Indian Consumers

2019 ◽  
Vol 8 (11) ◽  
pp. 2735-2740
Keyword(s):  
Health Information ◽  
Healthcare Services ◽  
Developed Countries ◽  
Vital Role ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Digital Revolution ◽  
Actual Usage ◽  
Indian Consumers ◽  
The Impact

The boom in the information technology (IT) has drastically changed the life style of people today. The electronic commerce plays a vital role in digital revolution by transforming the Indian consumer’s buying behaviour, and the usage of smart phones, internet, etc., have radically increased among the Indian consumers. The IT revolution has brought a profound renovation in healthcare services too. The huge health information on internet and various healthcare apps available in market have led to the emergence of Electronic Healthcare Services (e-healthcare services). In most of the developed countries people use e-healthcare services to retrieve any kind of information regarding health. This mainly saves the time and energy of the people. The information with regards to health can be obtained from open sources, healthcare apps such as diet apps, fitness apps etc. Moreover, the mobile health apps such as Practo, Docsapp etc., do provide anytime assistance to the users. Today, due to rapid increase in IT usage for healthcare services by the consumers, it is quite essential to the measure the impact of health information provided by websites and apps to their users. The e-healthcare can be viewed as the future of healthcare which is focused on providing quick, better and affordable services to the customers. Therefore, this study attempts to examine the behavioural intention to use and actual usage of the e-healthcare services. A self-administered questionnaire was distributed among the student community in Manipal, Karnataka, and at most 267 students participated in the survey. This study provides an understanding to the researchers aiming at identifying the factors determining the behavioural intention to use e-healthcare services and actual usage. Further, the study brings out the first order dimensions to measure the second order dimension of perceived value of e-healthcare services

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