Building social media-based knowledge ecosystems for enhancing business resilience through mass collaboration

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ji Yu ◽  
David J. Pauleen ◽  
Nazim Taskin ◽  
Hamed Jafarzadeh
Keyword(s):  
Social Media ◽  
Knowledge Creation ◽  
Data Analytics ◽  
Design Science ◽  
Science Research ◽  
Content Type ◽  
Health Events ◽  
Innovation Research ◽  
Mass Collaboration ◽  
New Business

Purpose The outbreak of COVID-19 is one of the most serious health events in recent times. In the business landscape, its effects may be more detrimental to micro-, small- and medium-sized enterprises (MSMEs) because they tend to have limited financial and human resources to manage the challenges caused by COVID-19. To help MSMEs enhance their resilience, this paper aims to discuss how they can leverage mass collaboration to build social media-based knowledge ecosystems to manage interactions among internal and external stakeholders for knowledge creation and innovation. Design/methodology/approach The paper proposes a model for MSMEs to build an online knowledge ecosystem and a standalone text analytics tool to use the advanced data analytics, e.g. topic modeling, to analyze and aggregate collective insights. Design science research methodology is used to develop the model and the tool. Findings Through mass collaboration using social media and advanced data analytics technology, MSMEs can generate new business ideas, leading to enhanced resilience to meet the challenges caused by COVID-19 or other unexpected or extraordinary circumstances, such as natural disasters and financial crises. Originality/value To the best of authors’ knowledge, this paper is one of the first papers in social media adoption for knowledge creation and innovation research, providing detailed approaches for MSMEs to build a knowledge ecosystem on social media and to use advanced data analytics to mine the meaning of the generated data.

A barrier diagnostic framework in process of digital transformation in higher education institutions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bayu Rima Aditya ◽  
Ridi Ferdiana ◽  
Sri Suning Kusumawardani
Keyword(s):  
Higher Education ◽  
Process Model ◽  
Design Science ◽  
Research Question ◽  
Science Research ◽  
Digital Transformation ◽  
Successful Implementation ◽  
Content Type ◽  
Systematic Understanding ◽  
Diagnostic Framework

PurposeExisting literature has reported a barrier list that could affect the implementation of digital transformation in higher education, yet the research question of how to identify barriers remained unanswered. Thus, this study intended to address this gap.Design/methodology/approachThe research design adopted a mixed-methods approach based on the problem-centered design science research (DSR) process model for the development and evaluation of framework.FindingsThis study proposed a systematic framework of three sets of components: (1) the initial set of barriers; (2) the barrier rating scheme and (3) the barrier scoring matrix. The three-component of the framework is to identify and prioritize barriers to the successful implementation of digital transformation in higher education.Research limitations/implicationsThe evaluation of the framework was only based on an expert opinion.Practical implicationsThis study provided a direction to the policymakers for designing sensible strategies to increase the chances of a successful digital transformation in higher education.Originality/valueThis study contributes to the knowledge body by offering a more systematic understanding of barriers to digital transformation in higher education.

Sales and operations planning for new products: a parallel process?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gustavo Bagni ◽  
Juliana Keiko Sagawa ◽  
Moacir Godinho Filho
Keyword(s):  
Design Science ◽  
Contextual Factors ◽  
New Products ◽  
Science Research ◽  
Operations Planning ◽  
Content Type ◽  
Demand Fulfillment ◽  
Viable Solution ◽  
Additional Costs ◽  
Update Frequency

PurposeThis paper aims to detail how a Sales and Operations Planning (S&OP) process can be designed to support the planning requirements of recently introduced products.Design/methodology/approachDesign science research was conducted to propose and implement an S&OP model for demand fulfillment after the introduction of new products. The results were analyzed using the CIMO (Context, Intervention, Mechanisms and Outcomes) logic, and two sets of design propositions were formulated.FindingsAn S&OP process for new products can reduce additional costs for market fulfillment by concentrating the planning efforts on new products, aligning organizational efforts, and increasing the sales and supply chain information’s update frequency.Research limitations/implicationsThe outcomes of S&OP new products were analyzed in a single organization and are limited to the contextual factors presented.Practical implicationsThis paper describes in detail how to organize an S&OP focused on new products. By considering the contextual factors and design propositions, managers can potentially increase the success of new products introduction (NPI) in their context.Originality/valueA specific S&OP process focused on new products is a viable solution and could co-exist with a traditional S&OP process. Moreover, we identified six contextual factors that influence the outcomes of the S&OP new products.

Social media as tool for facilitating knowledge creation and innovation in small and medium enterprises

2018 ◽  
Vol 13 (3) ◽  
pp. 329-344 ◽  
Author(s):  
Armando Papa ◽  
Gabriele Santoro ◽  
Lia Tirabeni ◽  
Filippo Monge
Keyword(s):  
Social Media ◽  
Knowledge Creation ◽  
Small And Medium Enterprises ◽  
Theoretical Perspective ◽  
Innovation Process ◽  
Digital Tool ◽  
Content Type ◽  
Media Usage ◽  
Medium Enterprises ◽  
The Impact

Purpose The purpose of this paper is to study the effects of social media usage on four knowledge creation processes, namely socialisation, externalisation, combination and internalisation, and innovation in small and medium enterprises (SMEs). Design/methodology/approach A sample of 96 SMEs has been used to gather data through a standardised questionnaire and test the hypotheses through OLS regression models. Findings The results indicate that social media influence positively three out of four knowledge creation processes and that they help to foster the innovation process. Originality/value From a theoretical perspective, the study contributes to literature considering a specific digital tool and its effect on knowledge creation and innovation. In fact, a few studies have considered the impact of social media usage on other variables, such as ROI and productivity, but never on knowledge creation and innovation through a quantitative study. From a managerial perspective, the research suggests managers to implement and involve social media within business and innovation processes.

Digital transformation of legionella-safe cooling towers: an ecosystem design approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alexandra Ângelo ◽  
João Barata
Keyword(s):  
Cooling Tower ◽  
Design Science ◽  
Science Research ◽  
Digital Transformation ◽  
Cooling Towers ◽  
Goal Modeling ◽  
Outbreak Response ◽  
Content Type ◽  
Outbreak Management ◽  
Digital Architecture

Purpose Legionnaires’ disease is a major threat to public health. Solutions to deal with this problem are usually siloed and not entirely effective. This paper aims to model the information requirements of legionella-safe cooling towers in the era of Industry 4.0. Design/methodology/approach A year-long design science research was conducted in a cooling tower producer for heavy industries. The project started with a bibliometric analysis and literature review of legionella in cooling towers. Goal modeling techniques are then used to identify the requirements for digital transformation. Findings The improvement of legionella prevention, detection and outbreak response in digitally enabled cooling tower should involve different stakeholders. Digital twins and blockchain are disruptive technologies that can transform the cooling tower industry. Originality/value For theory, this study revises the most recent advances in legionella protection. Legionella-safe systems must be prepared to anticipate, monitor and immediate alert in case of an outbreak. For practice, this paper presents a distributed and digital architecture for cooling tower safety. However, technology is only a part of outbreak management solutions, requiring trustworthy conditions and real-time communication among stakeholders.

Moving beyond one-off procurement innovation; an ambidexterity perspective

2019 ◽  
Vol 20 (1) ◽  
pp. 1-19
Author(s):  
Henrico Plantinga ◽  
Hans Voordijk ◽  
André Dorée
Keyword(s):  
Design Science ◽  
Public Procurement ◽  
Real Life ◽  
Science Research ◽  
Content Type ◽  
Science Project ◽  
Real Life Setting ◽  
Integration Mechanism ◽  
Organizational Problem ◽  
Integration Mechanisms

Purpose The development of innovative procurement instruments can be costly and risky. To capitalize on successful innovative instruments, it is essential that these are reused. However, reuse can be problematic in project-based public client organizations. This paper aims to apply the ambidexterity concept of integration mechanisms to examine how such reuse can be facilitated. Design/methodology/approach An initial framework is developed to conceptualize and contextualize the ambidexterity integration mechanism for the procurement function of a multi-project public client. Concluding that, in this situation, an organizational procedure is an appropriate interpretation of the integration mechanism, a design science project is carried out to develop and implement a procedure in a real-life setting. Findings Reconstructed reuse patterns confirm the need to have an actionable integration mechanism implemented. Integration, in the sense of drawing benefits from successful one-off innovative procurement instruments, may fail unnoticed if not organized and deliberately managed. The procedure developed in the design science project demonstrates how such integration can be achieved. Originality/value Although research on ambidexterity has grown exponentially in the past decade, it is yet to be applied in the field of public procurement. Furthermore, the application of design science research is novel in this field of literature. The paper illustrates how both can help solve a relevant organizational problem.

scholarly journals Information security frameworks for assisting GDPR compliance in banking industry

2020 ◽  
Vol 22 (3) ◽  
pp. 227-244
Author(s):  
João Serrado ◽  
Ruben Filipe Pereira ◽  
Miguel Mira da Silva ◽  
Isaías Scalabrin Bianchi
Keyword(s):  
European Union ◽  
Information Security ◽  
Design Science ◽  
Science Research ◽  
Research Process ◽  
The Body ◽  
The European Union ◽  
Structured Interviews ◽  
Content Type ◽  
General Data Protection Regulation

Purpose Data can nowadays be seen as the main asset of organizations and data leaks have a considerable impact on the organization’s image, revenues and possible consequences to the affected clients. One of the most critical industries is the bank. Information security frameworks (ISF) have been created to assist organizations and other frameworks evolved to update these domain practices. Recently, the European Union decided to create the general data protection regulation (GDPR), applicable to all organizations dealing with personal data of citizens residing in the European Union. Although considered a general regulation, GDPR implementation needs to align with some industries’ laws and policies. Especially in the Bank industry. How these ISF can assist the implementation of GDPR is not clear. Design/methodology/approach The design science research process was followed and semi-structured interviews performed. Findings A list of practices to assist the bank industry in GDPR implementation is provided. How each practice map with assessed ISF and GDPR requirements is also presented. Research limitations/implications As GDPR is a relatively recent subject, it is hard to find experts in the area. It is more difficult if the authors intend to find experienced people in the GDPR and bank industry. That is one of the main reasons this study does not include more interviews. Originality/value This research provides a novel artefact to the body of knowledge. The proposed artefact lists which ISF practices banks should implement to comply with GDPR. By doing it the artefact provides a centralized view about which ISF frameworks (or part of them) could be implemented to help banks comply with GDPR.

scholarly journals Blockchain technology in commercial real estate transactions

2019 ◽  
Vol 37 (6) ◽  
pp. 570-579 ◽  
Author(s):  
Hugo Pieter Wouda ◽  
Raymond Opdenakker
Keyword(s):  
Real Estate ◽  
Design Science ◽  
Science Research ◽  
Commercial Real Estate ◽  
Office Building ◽  
Content Type ◽  
Blockchain Technology ◽  
Transaction Process ◽  
Current Transaction ◽  
Pain Points

Purpose The transaction process of an office building is known to be time consuming and inefficient, in part due to the lack of market transparency. The purpose of this paper is to focus on the development of a blockchain application that can improve the transaction process of office buildings in the Netherlands. Design/methodology/approach Conducting design science research, the current transaction process of an office building and status quo of blockchain technology in real estate is investigated. Subsequently, multiple parties are interviewed to define major pain points within the process. The interview findings are used to design a blockchain solution which overcomes the aforementioned pain points. After designing, the interviewees are asked again to pragmatically validate the proposed model. Findings One of the major pain points identified concerning the transaction process of an office building is that it is difficult to define the characteristics of a property, due to lack of data structure and quality. The proposed application improves the way specific assets are understood by structuring physical and contractual information in one place and guarantees the quality of the data by using the blockchain mechanisms. Practical implications A blockchain application is proposed, which can improve the transaction process of an office building. Originality/value Recent studies indicate that blockchain technology could lead to improvements in efficiency, transparency and therefore trust within the transaction process. Therefore, the proposed application is of value for the future of real estate data management and the transaction process.

A visual tool for identity communication strategy

2019 ◽  
Vol 26 (6/7) ◽  
pp. 831-854
Author(s):  
Dina Elikan ◽  
Yves Pigneur
Keyword(s):  
Design Methodology ◽  
Design Science ◽  
Science Research ◽  
Design Science Research ◽  
Communication Strategy ◽  
Research Approach ◽  
Complex Task ◽  
Content Type ◽  
Visual Tool ◽  
Scientific Approach

Purpose Being able to communicate a clear identity to different stakeholders is crucial for SMEs and startups in today’s world, which is characterised by accelerated innovation, growing competition and increasingly connected consumers. However, this can be a complex task for small organisations. The purpose of this paper is to propose a visual tool that supports entrepreneurs in SMEs and startups to collaboratively develop their identity communication strategy. Design/methodology/approach The paper follows a design science research approach. The authors propose the design of a tool as well as some preliminary qualitative evaluations. The authors conducted three iterations between design and evaluation, where the results of the evaluations are implemented in the design. Findings The authors demonstrate how to design strategic tools for allowing teams to co-design their identity communication strategy and present the tool. The authors also evaluate its use and find out through the preliminary evaluations that it could be easy to use and useful for practitioners. Originality/value The originality of this paper lays in the novelty of the tool and its development. Such a tool addressing identity communication strategy has not been developed with a scientific approach until now.

A URI parsing technique and algorithm for anti-pattern detection in RESTful Web services

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fuad Sameh Alshraiedeh ◽  
Norliza Katuk
Keyword(s):  
Web Services ◽  
Design Science ◽  
Science Research ◽  
Research Process ◽  
Detection Algorithm ◽  
Pattern Detection ◽  
Content Type ◽  
Representational State Transfer ◽  
State Transfer ◽  
Restful Web Services

Purpose Many REpresentational State Transfer (RESTful) Web services suffered from anti-patterns problem, which may diminish the sustainability of the services. The anti-patterns problem could happen in the code of the programme or the uniform resource identifiers (URIs) of RESTful Web services. This study aims to address the problem by proposing a technique and an algorithm for detecting anti-patterns in RESTful Web services. Specifically, the technique is designed based on URIs parsing process. Design/methodology/approach The study was conducted following the design science research process, which has six activities, namely, identifying problems, identifying solutions, design the solutions, demonstrate the solution, evaluation and communicate the solution. The proposed technique was embedded in an algorithm and evaluated in four phases covering the process of extracting the URIs, implementing the anti-pattern detection algorithm, detecting the anti-patterns and validating the results. Findings The results of the study suggested an acceptable level of accuracy for the anti-patterns detection with 82.30% of precision, 87.86% of recall and 84.93% of F-measure. Practical implications The technique and the algorithm can be used by developers of RESTful Web services to detect possible anti-pattern occurrences in the service-based systems. Originality/value The technique is personalised to detect amorphous URI and ambiguous name anti-patterns in which it scans the Web service URIs using specified rules and compares them with pre-determined syntax and corpus.

scholarly journals A Networked Analysis and Engineering Framework for New Business Models

2019 ◽  
Vol 11 (21) ◽  
pp. 6018 ◽  
Author(s):  
Wolfgang Vorraber ◽  
Matthias Müller
Keyword(s):  
Network Effects ◽  
Business Models ◽  
Design Science ◽  
Science Research ◽  
Research Process ◽  
Practical Case ◽  
Analysis Tool ◽  
Sustainable Business ◽  
New Business ◽  
Sustainable Business Models

New technological possibilities and paradigm shifts from product-centered to service-centered offerings are one of the main drivers of business models. Business ventures today are more and more networked. Often, various partners are needed to deliver a service or product to frequently cross-linked customers with sometimes bi- or even multi-variant roles. Furthermore, business models are embedded in socio-technical systems where different kinds of needs and values of all actors, including social, ecological, technical and economic values, have to be balanced. The resulting complex network of actors, needs and values requires continuous management in order to create and operate viable and sustainable business models. This paper proposes a multi-layer framework to analyze existing business models as well as to shape new business ventures in a networked and values-based way and to support the identification of tacit network effects within business ecosystems. Based on an existing multi-layered analysis toolkit, focusing on legal and business dynamics aspects, an enhanced visualization and analysis tool is proposed that focuses especially on ethical, social and environmental aspects to foster the creation of (strongly) sustainable business models. The research process to create the presented approach followed the Design Science Research paradigm by applying argumentative-deductive analysis (ADA) and first applications in real-world case studies. A practical case from an international Open Source Software (OSS) project serves as an example to illustrate this values-based visualization and analysis layer and its benefits for managers and decision makers in the area of business model and information system management.

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