Achieving loyalty for sharing economy platforms: an expectation–confirmation perspective

2020 ◽  
Vol 40 (7/8) ◽  
pp. 1067-1094
Author(s):  
Fu Jia ◽  
Dun Li ◽  
Guoquan Liu ◽  
Hui Sun ◽  
Jorge E. Hernandez
Keyword(s):  
Case Studies ◽  
User Satisfaction ◽  
Management Strategies ◽  
Individual Case ◽  
Sharing Economy ◽  
Structured Interviews ◽  
Content Type ◽  
Bike Sharing ◽  
Cross Case Analysis ◽  
Expectation Confirmation

PurposeThis study explores how sharing platforms achieve platform loyalty through various operation management strategies.Design/methodology/approachA multiple case study method has been conducted in two Chinese sharing economy industries: ride- and bike-sharing. Data were collected through 30 semi-structured interviews with managers from four platform companies (DiDi, Uber China, ofo and Mobike). Individual case studies were developed from the triangulation of all existing data. Concurrent with the development of these individual case studies was a cross-case analysis. Emerging patterns have been identified and compared to previous findings in the literature to build upon and modify the existing knowledge base and to formulate a series of propositions.FindingsPlatform asset characteristics and mergers and acquisitions affect supply network readiness and operational capacity, respectively, and this effect would consequently contribute to achieving platform loyalty through user satisfaction. Moreover, externality, as a moderator, may influence the strength of the relationship between satisfaction and platform loyalty.Practical implicationsThe proposed theoretical model provides an overarching framework for sharing platform companies to design and operate their businesses while carefully examining the situations, contexts and actions of users and other stakeholders and choosing an appropriate strategic mechanism to drive platform growth.Originality/valueThis study is one of the first to empirically explain how firms in a sharing economy sector could gain platform loyalty by adopting an expectation–confirmation theory perspective.

Management strategies for supply risk dependencies: empirical evidence from the gulf region

2020 ◽  
Vol 50 (4) ◽  
pp. 457-481 ◽  
Author(s):  
Zainab Al-Balushi ◽  
Christopher M. Durugbo
Keyword(s):  
Oil And Gas ◽  
Management Strategies ◽  
Strategic Decisions ◽  
Structured Interviews ◽  
Transformation Mechanism ◽  
Supply Risk ◽  
Gulf Region ◽  
Content Type ◽  
Cross Case Analysis ◽  
Bridging Strategies

PurposeThe purpose of this study is to propose a conceptual model for managing supply risk (SR) dependencies in regional supply networks (SNs). Grounded on resource dependency theory (RDT), the research conceptualises the management of SR as buffering and bridging strategies that enable organisations to redefine their SN to cope with SR and as a three-stage transformation mechanism.Design/methodology/approachFour supply failure case studies from the aluminium and the oil and gas industries in the Gulf Cooperation Council (GCC) region inductively provide empirical insights for a revised conceptual framing. Within and cross case analysis on transcribed semi-structured interviews with 11 SN managers focus on the SRs and dependencies associated with the supply failures and an abstraction of risk management (RM) strategies for coping with these failures.FindingsThe analysis finds that underpinning ‘second-order’ buffering and bridging strategies from RDT are four main ‘first-order’ RM strategies: unit independency, organisational adaptation, network reconfiguration and environmental acceptance. These RM strategies are due to controllability and predictability levels that influence investment in RM and reflect the locations for implementing RM practices, i.e. the business unit, the organisation, the SN and the environment.Originality/valueThe article contributes to research through the conceptual framework of SR dependencies and unique insights on SR management within the GCC region. Practically, the research is novel in offering strategic directions for RM evaluations and investments that reflect the controllability and predictability of risk incidents. Such evaluations are potentially valuable in orchestrating regional SNs, for managing GCC companies in global supply chains, and for strategic decisions to expand or outsource to the GCC region.

Innovative SMEs in search of ambidexterity: a challenge for HRM!

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marie-Laure Buisson ◽  
Lise Gastaldi ◽  
Bénédicte Geffroy ◽  
Romain Lonceint ◽  
Cathy Krohmer
Keyword(s):  
Case Studies ◽  
Human Resource ◽  
Structured Interviews ◽  
Content Type ◽  
Hrm Practices ◽  
Hr Practices ◽  
Dynamic Perspective ◽  
Traditional Approaches ◽  
Cross Case Analysis ◽  
Longitudinal Case Studies

PurposeInnovative small and medium-sized enterprises (SMEs) are key economic actors, but they are fragile. Their innovation trajectory requires an evolution in their competencies as their strategy evolves, and this is a particularly critical concern when they are engaged in both exploration and exploitation activities and want to develop organisational ambidexterity. In turn, this brings challenges for human resource management (HRM): some research studies have identified “mobilising” practices for innovation, but few authors have taken a dynamic approach. This study aims to fill this double-theoretical gap by answering the following two questions: how does HRM respond to the challenges associated with the search for ambidexterity in an innovative SME's trajectory? What HRM practices are mobilised in the innovation trajectory of SMEs?Design/methodology/approachThe authors carried out two longitudinal case studies concerning innovative SMEs in the medical equipment sector, which are now over 10 years old and seeking to stabilise an ambidextrous way of operating. The authors conducted 37 semi-structured interviews in 2018–2019 and collected public and internal documents. For each case, the authors identified sequences (Bidart et al., 2013) displaying a certain homogeneity in terms of innovation strategy. The authors then performed a cross-case analysis.FindingsThese case studies produced two main results. First, the trajectory of innovative SMEs consisted of sequences during which competency needs and HRM practices evolved. Despite their similar modes of ambidexterity, the two SMEs have mobilised different human resource (HR) practices. Second, the HRM practices implemented struggle to support the firm at key turning points in the innovation trajectories and can even hinder such changes in direction.Originality/valueThe originality of this work lies in two major dimensions. First, the authors choose to explore innovation and the search for ambidexterity, two themes that are traditionally studied in large firms, in the setting of SMEs. Second, the authors choose a longitudinal method to explore the evolution over time in modes of ambidexterity and HRM, along these SMEs' innovation trajectory. This is a departure from more traditional approaches seeking to identify which HR practices, or configurations of practices, are best able to foster ambidexterity and innovation. It leads the authors to show, in a contingent, dynamic perspective, the importance of the Human Resources Foundation’s (HRF's) positioning and attitude in supporting diversified SMEs’ innovation trajectories. This requires allocation of the necessary resources to the function, which needs time and resources to reflect on how to build the ambidextrous HRM that is essential for the firm's survival.

Unravelling heritage challenges: three case studies

2016 ◽  
Vol 6 (3) ◽  
pp. 330-344 ◽  
Author(s):  
Miljenka Perovic ◽  
Vaughan Coffey ◽  
Stephen Kajewski ◽  
Ashok Madan
Keyword(s):  
Case Studies ◽  
Time Budget ◽  
Lessons Learned ◽  
Project Delivery ◽  
Structured Interviews ◽  
Content Type ◽  
Qualitative Case Studies ◽  
Project Failures ◽  
Critical Heritage ◽  
Cross Case Analysis

Purpose The purpose of this paper is to provide an overview of the diverse issues that affect heritage projects during their lifecycle and in particular, why heritage-listed projects often fail to meet the delivery goals of time, budget, quality and scope. Design/methodology/approach This research was undertaken on a qualitative basis by conducting series of semi-structured interviews drawn from three case studies in SE Queensland. Qualitative research involves the evaluation of people’s experiences, feelings, social interactions, and the data gathered from this type of methodology is often varied and rich. A case study allows a researcher to test and generate theories based on real-world practice. Findings This paper presents the findings from a data collection exercise accomplished by conducting a series of qualitative case studies. Using a cross-case analysis approach, this paper highlights critical heritage project delivery issues and their causes. Practical implications The lessons learned from the study cases could be used in helping to prevent potential heritage project failures in the future. Originality/value The paper aims to bring greater awareness to practitioners and academics of the repeating issues that every heritage project is likely to face and offers some insight in how these may be mitigated.

Minimisation and management strategies for refurbishment and renovation waste in Hong Kong

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ann T.W. Yu ◽  
Kelvin S.H. Mok ◽  
Irene Wong
Keyword(s):  
Hong Kong ◽  
Data Collection ◽  
Management Strategies ◽  
Government Support ◽  
Construction And Demolition Waste ◽  
Snowball Sampling ◽  
Structured Interviews ◽  
Demolition Waste ◽  
Content Type ◽  
The Government

PurposeThe capacity of landfills will reach saturation in the 2020s. There are more than 50,000 buildings in Hong Kong over 30 years old and which may require extensive refurbishment under the Mandatory Building Scheme. Additionally, most new owners/tenants tend to renovate their premises before moving in. Hence, there is an urgent need in Hong Kong, to explore strategies and measures to enable the development of effective refurbishment and renovation (R&R) waste management for such projects. The objectives of this paper are to investigate the process of R&R for identifying the perceived barriers and thereby the strategies for minimisation and management of R&R waste in Hong Kong.Design/methodology/approachDesktop study, semi-structured interviews, site observations and document reviews were used as the data collection methods to achieve the objectives of this research. Considering the nature and characteristics of the industry structure, the snowball sampling process was deployed for data collection. Thematic analysis and content analysis were used for data analysis. Waste minimisation and management strategies for R&R projects were then discussed and developed by the research team and a focus group meeting was held to validate the research findings. Six strategies were then proposed to the government.FindingsR&R projects contribute 10–20% of the construction and demolition waste. The barriers to recycling of R&R waste can be grouped into six major categories: (1) lack of sorting and storage spaces, (2) high cost, (3) insufficient government supporting policy, (4) complicated recycling processes, (5) immature recycling market and (6) insufficient public education. Also, six strategies are proposed in this study, which include (1) pre-refurbishment audit, (2) development of recycling market, (3) sea reclamation, (4) incineration, (5) government support and (6) education and research.Originality/valueThe strategies and measures proposed in this research could most adequately serve as reference for the government officials, building professionals and academic researchers. Such knowledge would make possible the development of effective strategies and measures for minimising and managing R&R waste.

The Overtraining Syndrome: A Multicontextual Assessment

2004 ◽  
Vol 18 (2) ◽  
pp. 154-171 ◽  
Author(s):  
Heidi L. Meehan ◽  
Stephen J. Bull ◽  
Dan M. Wood ◽  
David V.B. James
Keyword(s):  
Case Studies ◽  
Case Analysis ◽  
Individual Case ◽  
Medical Examination ◽  
Endurance Athletes ◽  
Semistructured Interview ◽  
Coping Response ◽  
Daily Hassle ◽  
Overtraining Syndrome ◽  
Cross Case Analysis

The present study explored the experiences of five competitive endurance athletes (1 female, 4 male) diagnosed with the overtraining syndrome (OTS). A multicontextual method of inquiry was used, which first involved a medical examination whereby OTS was diagnosed according to established criteria. In addition, 2 questionnaires were administered: the Athlete Daily Hassle Scale (Albinson & Pearce, 1998) and the Coping Response Inventory (Moos, 1992), and a semistructured interview was conducted. Individual case studies were then developed and cross-case analysis carried out. Findings from the present study illustrate that together with sport stress, nonsport stress appears to make an important contribution to the experience of those athletes diagnosed with the OTS. This finding provides evidence to support anecdotes in previous reports.

Examining internet banking user’s continuance intention through the lens of technology continuance theory and task technology fit model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Samar Rahi ◽  
Mazuri Abd Ghani
Keyword(s):  
User Satisfaction ◽  
Internet Banking ◽  
Perceived Usefulness ◽  
Matrix Analysis ◽  
Research Model ◽  
Continuance Intention ◽  
Content Type ◽  
Task Technology Fit ◽  
And Task ◽  
Expectation Confirmation

Purpose The long-term success of internet banking (IB) services is connected with continuous use. Therefore, examining factors which influence IB user continuance intention is important. Grounded in technology continuance theory, bank transparency and task technology fit (TTF) model, the purpose of this study is to develop a unified technology continuance model to investigate IB user continuance intention. Design/methodology/approach The research model was empirically tested with 348 responses. Respondents included in this study had prior experience with IB services. For hypotheses testing, the structural equation modelling approach was used. Findings Findings indicate that the research model has substantial power in explaining IB user continuance intention. Importance performance matrix analysis revealed that bank transparency had the highest importance in determining IB user continuance intention. Therefore, factors like user satisfaction and perceived usefulness have shown a medium level of importance in determining IB user continuance intention. Satisfaction is influenced by perceived usefulness and confirmation and established a significant impact on IB user continuance intention. Practical implications The findings of this research are useful for bank managers and policymakers to develop and design IB services according to user’s expectations. Results demonstrate that expectation confirmation and perceived usefulness are antecedents of IB user satisfaction and IB user continuance intention. In addition to that bank, transparency has shown a significant effect on user expectation and IB user continuance intention. These findings established that accuracy in sharing bank information and clarity in transaction charges encourage the user to continue the use of IB services. Originality/value The current study develops a unified technology continuance model based on the TTF model and technology continuance theory and investigates IB user continuance intention. Moreover, bank transparency is added in the technology continuance model and established a significant impact towards user expectation confirmation and continuance intention. These findings contribute to the limited body of research in the context of IB user continuance intention and enrich information system literature.

Implementing CSR activities through management control systems

2019 ◽  
Vol 32 (2) ◽  
pp. 531-555 ◽  
Author(s):  
Lamia Laguir ◽  
Issam Laguir ◽  
Emmanuel Tchemeni
Keyword(s):  
Control Systems ◽  
Management Control ◽  
Management Control Systems ◽  
Structured Interviews ◽  
Content Type ◽  
Global Standards ◽  
Strategic Csr ◽  
Multiple Case ◽  
Corporate Social ◽  
Cross Case Analysis

Purpose The purpose of this paper is to take into account Simons’ (1994) formal levers of control framework and more informal processes to examine how organizations implement and manage corporate social responsibility (CSR) activities through management control systems (MCSs). Design/methodology/approach A multiple-case study was conducted in ten large French organizations. Qualitative data were collected during in-depth semi-structured interviews with the managers who were best informed on CSR practices and MCSs. The authors then performed within-case and cross-case analysis. Findings The study shows that organizations use different MCSs to manage CSR activities directed toward their salient stakeholders – that is, employees, customers, suppliers and community. Specifically, the authors found that social MCSs are used to communicate CSR values, manage risk, evaluate CSR activities, and identify opportunities and threats. In addition, the use of MCSs to implement CSR activities is mainly driven by the need to satisfy salient stakeholder demands, manage legitimacy and reputation issues, and meet top management expectations and enhance their commitment. Last, the use of social MCSs is hindered by a lack of clear strategic CSR objectives and action plans, a lack of global standards and measurement processes for CSR, and a lack of time and financial resources. Originality/value The study addresses recent calls in the literature for research into the ways formal and informal control systems are used to implement CSR activities and provides insight that may stimulate further research.

scholarly journals Operational risks and coping strategies of micro-enterprise in peer-to-peer accommodation service sector: evidences from China

2020 ◽  
Vol 120 (9) ◽  
pp. 1759-1775
Author(s):  
Wanfei Wang ◽  
Chengcheng Su ◽  
Jin Hooi Chan ◽  
Xiaoguang Qi
Keyword(s):  
Coping Strategies ◽  
Service Sector ◽  
Sharing Economy ◽  
Peer To Peer ◽  
Structured Interviews ◽  
Chinese Market ◽  
Content Type ◽  
Operational Risks ◽  
Accommodation Sector ◽  
And Coping

PurposeFocusing on the supply side of peer-to-peer (P2P) accommodation service sector, this study identifies the emerging types of micro-enterprise operators in the growing Chinese market, and investigate their respective operational risks and coping strategies.Design/methodology/approachA qualitative study was adopted to explore the micro-enterprise in peer-to-peer accommodation in China. Twenty semi-structured interviews were conducted to explore the operators' behaviors in the service sector.FindingsBased on the types of property ownership and forms of interaction, four groups of operators were identified, i.e. hospitable sharers, remote sharers, roommates and butlers. This study uncovers their operational risk factors (safety, cost, legal and social, psychological) and respective coping strategies.Originality/valueMost prior studies on P2P accommodation sector are conducted from the demand side about customer behaviors. This study not only enhances the understanding of the hosts in the sharing economy by developing a novel typology of operators, but also provides insights into the operational behaviors on an individual operator perspective.

Post-tensioned concreting: its suitability for and acceptability in Sri Lanka

2019 ◽  
Vol 17 (4) ◽  
pp. 719-735
Author(s):  
Hewa Siliyange Athushla Madhubhashana ◽  
B.A.K.S. Perera ◽  
Colombapatabendige Savindi Ranthika Perera
Keyword(s):  
Sri Lanka ◽  
Literature Review ◽  
Case Studies ◽  
Construction Projects ◽  
Low Cost ◽  
Extensive Literature ◽  
Structured Interviews ◽  
Content Type ◽  
Swelling Soils ◽  
Post Tensioned

Purpose Many countries have started to use post-tensioned (PT) concrete because of its sustainability and low cost. However, it is not quite popular in Sri Lanka as the required knowhow and technology are not available within the country. By introducing PT concrete to the country, unwanted costs and time overruns could be eliminated from the construction projects. This paper, therefore, aims to identify the suitability and acceptability of PT concreting for/in Sri Lanka. Design/methodology/approach An extensive literature review was first carried out to gather knowledge on PT concreting. The four case studies that followed it included eight semi-structured interviews and a document review. Ten expert interviews were conducted finally to strengthen the findings of the literature review and case studies. Cross-case analysis and NVivo 11 content analysis software were used to analyze the data gathered. Findings Findings reveal that PT concreting saves cost and time of construction and that it can have a control over the resources required for construction, which makes it environment-friendly. PT concreting allows thinner concrete sections, extended spans, stiffer walls that resist lateral loads and stiffer foundations that resist the effects of shrinking and swelling soils. Originality/value It is found that PT concreting is more suitable for the construction industry in Sri Lanka than traditional concreting.

Implementing combined assurance: insights from multiple case studies

2015 ◽  
Vol 30 (1) ◽  
pp. 56-79 ◽  
Author(s):  
Loïc Decaux ◽  
Gerrit Sarens
Keyword(s):  
Case Studies ◽  
Program Implementation ◽  
Audit Committees ◽  
Structured Interviews ◽  
Content Type ◽  
Internal Auditors ◽  
Implementation Stages ◽  
Multiple Case ◽  
Implementation Data ◽  
Implementation Stage

Purpose – This purpose of this paper is to investigate how to implement a combined assurance program. Design/methodology/approach – This paper uses qualitative data obtained through semi-structured interviews with six multinationals at different stages of combined assurance implementation maturity. Findings – The paper finds that organizations are still learning through combined assurance implementation because no organization seems to have attained a mature combined assurance program. Nevertheless, our descriptive findings reveal that a successful combined assurance implementation follows six important components. Research limitations/implications – One limitation of this study is that, as the organizations studied are at different stages of combined assurance program implementation, data may have comparability issues. Another limitation is that different interviewees were studied from one case to another. Practical implications – The results have implications both for organizations that do not yet have a combined assurance program in place and for those currently at the implementation stage. It has also implications for chief audit executives who are good candidates to lead a combined assurance implementation and for regulators, as the study describes combined assurance as an important accountability mechanism that helps boards and audit committees exercise their oversight role properly. Originality/value – The study is the first to address combined assurance implementation. It complements the study of the Institute of Internal Auditors UK and Ireland (2010), which identifies the reasons for failed attempts to coordinate assurance activities, by illustrating combined assurance implementation through six international case studies of organizations at different combined assurance implementation stages.

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