Evaluating CALIS interlibrary loan and document delivery: the MML plan

2014 ◽  
Vol 42 (2/3) ◽  
pp. 92-97
Author(s):  
Xiaoxia Yao ◽  
Lijun Zeng ◽  
Qiang Zhu
Keyword(s):  
Performance Indicators ◽  
User Satisfaction ◽  
Academic Library ◽  
Turnaround Time ◽  
Professional Staff ◽  
Service Performance ◽  
Evaluation Instrument ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery

Purpose – This paper aims to report on the methodology and findings of the China Academic Library and Information System (CALIS) Model Member Libraries (MML) plan which evaluated the success of interlibrary loan and document delivery (ILL/DD) services among 71 CALIS member libraries. Design/methodology/approach – CALIS constructed an evaluation instrument consisting of a set of primary and secondary performance indicators, which were used to assess participating libraries in a number of areas such as the number of bibliographic holdings contributed to the union catalog, the number of qualified professional staff dedicated to ILL/DD, the amount of training provided for library staff and end-users, request volume, fill rate, turnaround time and user satisfaction. Findings – CALIS has implemented the evaluation with the purpose of better understanding ILL/DD service among its member libraries. The evaluation has achieved the expected targets and improved service performance as originally planned. The performance measures provide a basis for the MML to compare their ILL/DD service performance with another similar institution. Originality/value – According to the evaluation, the major objectives of MML on ILL/DD service are summarized.

scholarly journals Follow-Up Study on Free Document Delivery and Interlibrary Loan Service Demonstrates Customer Satisfaction and Generates Improvements

2013 ◽  
Vol 8 (3) ◽  
pp. 64
Author(s):  
Kathleen Reed
Keyword(s):  
Academic Library ◽  
Turnaround Time ◽  
University Libraries ◽  
Online Questionnaire ◽  
Interlibrary Loan ◽  
Document Delivery ◽  
Online Catalogue ◽  
User Friendly ◽  
Scanned Documents

Objective – Texas A&M University Libraries have delivered free documents and interlibrary loans for ten years via the Get it for me service. This study explores whether the needs of customers are being met, areas for improvement, acceptable turnaround times, why some resources are never picked up, preferred format and steps to obtaining resources, places searched before submitting a request, and whether users ever purchased resources after obtaining them through Get it for me. Design – Online questionnaire. Setting – Large academic library system located in Texas, United States. Subjects – Researchers used responses from 735 registered users of the Get it for me service (12% undergraduates, 49% graduate students, 21% faculty, 15% staff, 1% distance education, 2% other). Methods – The authors emailed all currently registered users of the Get it for me service (n=23,063) inviting them to participate in a survey. The survey ran for two weeks, with no follow-up emails sent. Main Results – The return rate of 3.18% (n=735/23,063) surpassed the participant goal to achieve a confidence level of 95%, with a confidence interval of 4%. Researchers found that 79% of respondents are satisfied with turnaround time, with 54% of respondents desiring items within three days. Expectations increased with position in the academy. Time is the significant factor in users not retrieving ordered items; items are no longer needed after deadlines pass or other related materials are found. Responses revealed that 55% of users prefer print to e-books, although 70% of participants would accept an e-book version if print is not available. Participants were evenly split between reading documents online and printing them to read offline. About one quarter of respondents bought or suggested that the library purchase an item requested via Get it for me. When participants encountered a problem, 55% of respondents would contact library staff and 45% would check the service FAQ. Of those that contacted staff, there is a 94% satisfaction rate. Overall, 95% of respondents checked the libraries’ online catalogue for availability, 83% looked in e-journal collections, and 74% checked Google or Google Scholar. Get it for me was complimented on its user-friendly interfaces and policies, and the money and time it saves its users. In terms of criticism, users requested better quality scanned documents, longer interlibrary loan times, and a PDF instead of a link when an article is found by staff. Conclusion – The author concludes that the document delivery and interlibrary loan services delivered by Get it for me are meeting the expectations of users, with 99% of respondents reporting that the Get it for me service meets or somewhat meets their needs. Areas that required improvement were identified and strategies put in place to improve service. This questionnaire can be applied to other libraries to assist them in learning about document delivery and interlibrary loan service users and their expectations.

scholarly journals Book Availability Revisited: Turnaround Time for Recalls versus Interlibrary Loans

2003 ◽  
Vol 64 (4) ◽  
pp. 283-299 ◽  
Author(s):  
David J. Gregory ◽  
Wayne A. Pedersen
Keyword(s):  
Real Time ◽  
Phase 1 ◽  
Academic Library ◽  
Turnaround Time ◽  
Phase 2 ◽  
Interlibrary Loan ◽  
Reasonable Alternative ◽  
Local Institution ◽  
Timely Access ◽  
Average Turnaround Time

Librarians typically view interlibrary loan (ILL) as a means of providing access to items not owned by the local institution. However, they are less likely to explore ILL’s potential in providing timely access to items locally owned, but temporarily unavailable, particularly in the case of monographs in circulation. In a two-part study, the authors test the assumption that, on average, locally owned books that a patron finds unavailable (due to checkout) can be obtained more quickly via recall than via ILL. Phase 1 of this study establishes an average turnaround time for circulation recalls in a large academic library for comparison with well-established turnaround times for ILL borrowing transactions. In Phase 2, a more rigorous paired study of recalls and ILL compares the ability of each system to handle identical requests in real time. Results demonstrate that, under some circumstances, ILL provides a reasonable alternative to the internal recall process. The findings also underscore the need for more holistic, interservice models for improving not just access, but also the timeliness of access, to monograph collections.

The usage of ILLiad and Get It Now at a US medium-sized academic library over a three-year period

2016 ◽  
Vol 44 (2) ◽  
pp. 81-87 ◽  
Author(s):  
Megan Jaskowiak ◽  
Todd Spires
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Faculty Members ◽  
Content Type ◽  
Document Delivery ◽  
Time Period ◽  
Inflation Rates ◽  
Delivery Options ◽  
The Impact ◽  
Us University

Purpose As medium-sized academic libraries’ budgets continue to shrink or cannot compete with inflation rates, document delivery options like ILLiad and unmediated Get It Now can play a prominent role in providing content lost due to the inevitable cancellation of serial subscriptions. This paper aims to evaluate the impact of using these two options in a US university. Design/methodology/approach This paper examines the usage of these two services for the three fiscal years following the implementation of Get It Now at Bradley University. Findings Questions addressed are as follows. How have they been used over the three-year time period? Which user status group has been using them, undergraduates, graduate students or faculty members? Which departments on campus have been using them the most? Originality/value This study is the first to look at the usage of Get It Now and ILLiad together over multiple years.

To buy or not to buy? A case study of Western books at Peking University Library

2014 ◽  
Vol 42 (2/3) ◽  
pp. 64-69 ◽  
Author(s):  
Xiaodong Li ◽  
Nanyan Liang ◽  
Suqing Liu
Keyword(s):  
Decision Making ◽  
Low Cost ◽  
Academic Library ◽  
Interlibrary Loan ◽  
Professional Literature ◽  
Content Type ◽  
University Library ◽  
Delivery Times ◽  
Peking University ◽  
Decision Making Model

Purpose – The purpose of this paper is to develop a decision-making model for buy vs borrow selection decisions. Design/methodology/approach – The authors conduct a statistical analysis of circulation transactions and Interlibrary Loan (ILL) request data related to Western books as well as the overall subject content of local collections. They compare the relative costs and delivery times for obtaining materials through interlibrary loan channels vs purchase from domestic or foreign publishers. Based on this analysis, they make recommendations for buy vs borrow decision-making model relevant to the Western books collection at the Peking University Library. Findings – For materials available domestically, requesting through ILL is the preferred acquisitions strategy because of the low cost of domestic service and the comparable speed of delivery. Materials that can only be obtained from foreign libraries are best acquired through a combination of purchase-on-demand and ILL. Originality/value – This paper adds to the corpus of professional literature on buy vs borrow collection development models but adds a unique perspective by applying this model to a Western book collection in a Chinese academic library.

The Russian State Library: Russia's national centre for interlibrary loan and document delivery

2010 ◽  
Vol 38 (1) ◽  
pp. 37-39 ◽  
Author(s):  
Nadezhda Erokina
Keyword(s):  
Soviet Union ◽  
Resource Sharing ◽  
Design Methodology ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
National Centre ◽  
The Soviet Union ◽  
Russian State ◽  
State Library

PurposeThis paper aims to describe the document supply services of the Russian State Library.Design/methodology/approachThe paper is descriptive in nature.FindingsAfter the hiatus of the 1990s the document supply service has recovered and is developing new electronic services. Resource sharing is also growing.Originality/valueThe paper provides a historical and contemporary overview of the development of document supply in Russia and the Soviet Union.

Promoting ILL/DD within the Jiangsu Academic Library & Information System in China by small consortia

2015 ◽  
Vol 43 (4) ◽  
pp. 182-188 ◽  
Author(s):  
Qingkui Xi ◽  
Qian Zhang ◽  
Feng Ni ◽  
Guiting Cha ◽  
Ping Bao
Keyword(s):  
Information System ◽  
Service Quality ◽  
Resource Sharing ◽  
Academic Library ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Document Delivery ◽  
Work Effectiveness ◽  
Hierarchy Process

Purpose – This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve. Design/methodology/approach – This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library’s ILL/DD based on the analytic hierarchy process (AHP). Findings – It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library’s ILL/DD. Social implications – More patrons can access better service, and the work effectiveness of librarians can be improved. Originality/value – This paper is helpful to librarians interested in ILL/DD or resource sharing in China.

A framework for Interlibrary-loan implementation (in one semester)

2015 ◽  
Vol 43 (1) ◽  
pp. 18-21 ◽  
Author(s):  
John Irwin ◽  
Sharon Favaro
Keyword(s):  
User Experience ◽  
Staff Training ◽  
Design Methodology ◽  
Selection Process ◽  
Interlibrary Loan ◽  
Content Type ◽  
Document Delivery ◽  
The University ◽  
Loan System ◽  
New System

Purpose – The purpose of this paper is to provide a framework for implementing and “going live” with a new interlibrary loan system (ILL), ILLiad Document delivery system and RAPID ILL, in one semester. Design/methodology/approach – This paper provides a framework for implementing ILLiad and RAPID ILL through conducting a needs assessment, review of the existing practices and selection process of hardware/software, collaboration with stakeholders within the library and university for implementation, training and “going live”. Findings – This paper demonstrates how to implement a new interlibrary system in one semester. There are many benefits to implementing and “going live” in one semester. Staff training coupled with “going live” is essential to retain the new skill set and put it into practice. Finally, the most immediate and important impact of the new system was giving the university community (students and faculty) expanded access to collections and providing an overall better user experience. Originality/value – This article provides a framework for other libraries to use as a model when considering implementing a new ILL system, such as ILLiad and RAPID ILL, in the course of one semester.

Benchmarking and pondering ASERL interlibrary loan operations, 2010 and 2013

2014 ◽  
Vol 42 (1) ◽  
pp. 16-25 ◽  
Author(s):  
David P. Atkins ◽  
Judy T. Greenwood ◽  
Pambanisha Whaley
Keyword(s):  
Mixed Methods ◽  
Resource Sharing ◽  
Interlibrary Loan ◽  
Content Type ◽  
Research Libraries ◽  
Document Delivery ◽  
Staffing Levels ◽  
Comparative Case Studies ◽  
Support Resource ◽  
Operational Metrics

Purpose – In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions regarding programming, networking, and other support to improve resource sharing operations. This paper seeks to address these issues. Design/methodology/approach – This study compares and contrasts the two surveys using mixed methods data analysis. This study assesses ILL performance and explores the challenges and trends interlibrary loan practitioners see today. Findings – The article identifies changes and trends in consortia-wide transaction volumes; staffing levels; campus document delivery; professional issues and challenges; and library organizational schemes. Research limitations/implications – The study did not include data from constituencies outside of interlibrary loan. It also did not include interview follow-ups with survey participants to discuss challenges and reorganizations in greater detail. Future interlibrary loan research could focus less on operational metrics and more on broader issues such as e-resources and change management. Mixed methods are effect tools for benchmarking and comparative case studies. Practical implications – Individual libraries can compare themselves to the operational benchmarks and use insights drawn from comment analysis to stimulate conversations regarding current and future roles for interlibrary loan. Consortia can duplicate the study to understand their operational benchmarks and their particular contexts. Originality/value – The study provides comparative benchmarks for research libraries and consortia spanning three years. It demonstrates substantial shifts in issues faced by libraries and librarians.

Streamlined request services: the integration of ILS, ILL and Consortia borrowing systems

2015 ◽  
Vol 31 (3) ◽  
pp. 144-152 ◽  
Author(s):  
Gan (Grace) Ye ◽  
Sally Bryant
Keyword(s):  
Resource Sharing ◽  
Academic Library ◽  
Systems Integration ◽  
Discrete Systems ◽  
Public Access ◽  
Budget Cuts ◽  
Interlibrary Loan ◽  
Content Type ◽  
Authentication System ◽  
Loan System

Purpose – This paper aims to study streamlined request services based on discrete systems’ integration in an academic library. The integration of discrete systems allows patrons to use the library’s online public access catalog to send requests and have the requests automatically transferred to the local integrated library system (ILS), the consortia borrowing system, and an interlibrary loan system. The integration of discrete systems also allows adding the consortia service without adding any library staff. Design/methodology/approach – The authors introduce library holdings behind the search interface, the discrete library systems and the authentication system. The paper illustrates how patron requests can be automatically transferred to discrete library systems. Findings – Resource sharing has become a hot topic in the library world where libraries are facing budget cuts, space limits and employee shortage challenges. Systems’ integration will help libraries to add new services without adding staff. Practical implications – The consortia borrowing system can be seamlessly integrated into discrete library systems and a campus authentication system. Pepperdine University’s experience can serve as an example for libraries which have a plan to implement consortia borrowing systems or want to streamline their workflows. Originality/value – This paper takes a fresh look at the traditional request services using cloud-based systems.

Sign in / Sign up

Export Citation Format

Share Document