Construction of a one-stop document supply service platform

2014 ◽  
Vol 42 (2/3) ◽  
pp. 120-124
Author(s):  
Lijun Zeng ◽  
Xiaoxia Yao ◽  
Juanjuan Liu ◽  
Qiang Zhu
Keyword(s):  
Resource Sharing ◽  
Service System ◽  
Academic Library ◽  
Information Service ◽  
Cloud Service ◽  
File Transfer ◽  
Service Platform ◽  
Content Type ◽  
Application Systems ◽  
One Stop

Purpose – The purpose of this paper is to provide a detailed overview of the China Academic Library and Information system (CALIS) document supply service platform (CDSSP) – its historical development, network structure and future development plans – and discuss how its members make use of and benefit from its various components. Design/methodology/approach – The authors provide a first-person account based on their professional positions at the CALIS Administrative Center. Findings – CDSSP comprises five application systems including a unified authentication system, Saas-based interlibrary loan (ILL) and document delivery (DD) service system, ILL central scheduling and settlement system, File Transfer Protocol (FTP) service system and a service integration interface system. These systems work together to meet the needs of member libraries, other information service institutions, and their end users. CDSSP is widely used by more than 1,100 libraries based on a cloud service strategy. Each year more than 100,000 ILL and DD transactions are processed by this platform. Originality/value – The development of CDSSP makes it becomes true for CALIS to provide one stop information retrieval and supply service. At the same time, it promotes the resource sharing among member libraries to a great degree.

A New User Implicit Requirements Process Method Oriented to Product Design

2018 ◽  
Vol 19 (1) ◽  
Author(s):  
Qi Guo ◽  
Chengqi Xue ◽  
Mingjiu Yu ◽  
Zhangfan Shen
Keyword(s):  
Product Design ◽  
Resource Sharing ◽  
Collaborative Design ◽  
Cloud Service ◽  
User Requirements ◽  
User Requirement ◽  
Service Platform ◽  
Design And Optimization ◽  
Design Activities ◽  
Cloud Service Platform

User requirements play an important role in product design activities. Customer satisfaction has a direct bearing on the acquisition of user requirements for product design. However, these implicit requirements are equipped with the attributes of potentiality, fuzziness, and subjectivity. In this paper, a new implicit user requirement processing method based on a cloud service platform is proposed to resolve the difficulty of acquiring implicit requirements. Initially, this method collects user requirement data via a metaphor extraction technique using a cloud service platform. Then, the requirement data are clustered and mapped with product attributes. Finally, the mapping results are visualized to intuitively instruct product design and optimization. Overall, the method is a user-centered innovation paradigm implemented on a cloud service platform to realize collaborative design and resource sharing. Finally, an application case is presented to illustrate the method, and the results indicate that the method is effective and could serve as a reference for product design.

scholarly journals Upgrading Development and Application of Agricultural Information Service System Based on WeChat Public Platform— —A Case of WeChat Public Platform of 12396 Beijing new rural sci-tech service hotline

2018 ◽  
Vol 176 ◽  
pp. 03016
Author(s):  
WeiShui Yu ◽  
Qiang Guo ◽  
ChangShou Luo ◽  
YaMing Zheng ◽  
Lu Yang ◽  
...  
Keyword(s):  
Service System ◽  
Supply And Demand ◽  
Information Service ◽  
Agricultural Science ◽  
Business Services ◽  
Consultation Process ◽  
Existing Problems ◽  
Demand Information ◽  
One Stop ◽  
Expert Answer

The WeChat public platform is a new service platform based on WeChat applications that provides business services and user management for individuals, businesses and organizations. It provides a new solution to the lag of agricultural information dissem-ination in the traditional media. However, services based on Tencent's backend can only meet the basic needs of users and reduce the user's experience in agricultural science and technology consulting process. In order to provide efficient and convenient service to users and solve existing problems in consultation process, the platform-related API were used to upgrade the 12396 hotline WeChat public platform to an integrated agricultural information interactive service system. It mainly carries out the following three aspects to upgrade development. Firstly, 12396 hotline WeChat public platform added two sub-menu items, “use ask” and “expert answer” to push the user’s question to expert directly, reducing the backend customer service’s works and improving the efficiency of problem solving. Secondly, 12396 WeChat public platform upgraded and developed an integrated "one-stop" micro-site to allow users know the agriculture market timely, releasing supply and demand information, etc. Thirdly, the 12396 WeChat public platform combined initiative push information with the user's automatic acquisition of information by sending keywords which increased user selectivity. The upgraded platform has obtained a good preliminary application achievement and recognized and welcomed by users. Finally, we concluded and looked forward to the future development direction of agricultural mobile consulting.

Promoting ILL/DD within the Jiangsu Academic Library & Information System in China by small consortia

2015 ◽  
Vol 43 (4) ◽  
pp. 182-188 ◽  
Author(s):  
Qingkui Xi ◽  
Qian Zhang ◽  
Feng Ni ◽  
Guiting Cha ◽  
Ping Bao
Keyword(s):  
Information System ◽  
Service Quality ◽  
Resource Sharing ◽  
Academic Library ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Document Delivery ◽  
Work Effectiveness ◽  
Hierarchy Process

Purpose – This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve. Design/methodology/approach – This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library’s ILL/DD based on the analytic hierarchy process (AHP). Findings – It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library’s ILL/DD. Social implications – More patrons can access better service, and the work effectiveness of librarians can be improved. Originality/value – This paper is helpful to librarians interested in ILL/DD or resource sharing in China.

scholarly journals University libraries provide intellectual property information service in China: theoretical framework and system development

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Congjing Ran ◽  
Kai Song ◽  
Le Yang
Keyword(s):  
Intellectual Property ◽  
Service System ◽  
System Development ◽  
Information Service ◽  
Theoretical Framework ◽  
Assessment System ◽  
Chain Model ◽  
Content Type ◽  
Whole Process ◽  
Expert Support

PurposeThere is no proposed solution to address the unresolved issues of constructing the Chinese university intellectual property information service system (IPISS) to promote the whole process service efficiency of IP creation, utilization, protection and management. The purpose of this paper is to propose a complete system, including theoretical framework and system development which addresses the existing difficulties to IP create, protect and transfer for researchers in universities. The paper shares the practice of utilizing the system developed by Wuhan University IP research team known as Wuhan University Intellectual Property Information Service System (WHU-IPISS).Design/methodology/approachFirst, the IPISS of 23 universities in China was investigated on the internet. Aiming at the deficiencies of the system, such as single service type, lack of patent display window, low management efficiency. This paper constructs the theoretical framework, proposes the IP ecological chain model, divides it into four sub-chains and carries on the functional design. Further, under the theoretical framework, the IPISS was developed, including the resource supply management system, user demand matching system, resource assessment system and expert support system. Finally, the system was applied to Wuhan University to provide IP services in the whole process for university researchers.FindingsWHU-IPISS realizes the functions of IP resource supply, demand matching, value evaluation and expert support. It solves the IP needs of university researchers and provides a guarantee for their technology research, patent portfolio, patent transfer and patent rights protection. It also improves the efficiency of IP service and can construct the IP ecosphere in universities.Originality/valueThe WHU-IPISS solution resolves issues of “How to develop the university IP whole process service model, fulfilling the IP service needs for universities' researchers”. The software will be released as open-source for other universities' use. The publishing model is also useful for those universities that intend to implement the IPISS.

The China Academic Library and Information System (CALIS)

2016 ◽  
pp. 1-19
Author(s):  
Xiaoxia Yao ◽  
Qiang Zhu ◽  
Juanjuan Liu
Keyword(s):  
Information System ◽  
Digital Libraries ◽  
Resource Sharing ◽  
Basic Education ◽  
Academic Library ◽  
Information Service ◽  
Advanced Technology ◽  
Ministry Of Education ◽  
Library Resources ◽  
Academic Communication

The China Academic Library and Information System (CALIS), approved by the State Council and headed by the Ministry of Education, is a public service system within “Project 211”. It is also a nationwide academic library resource sharing consortium. CALIS has as its goal the integration of academic library resources and services, and the development of higher educational digital libraries, so that it can consistently serve both higher education and basic education and promote global academic communication. CALIS plans to accomplish these goals by means of advanced technology based on the resources and services of member libraries, information service institutions, education and research institutions, and various information service websites.

An analysis of university students' health information service needs from academic library in the post-COVID-19 age through Kano model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yuan Meng ◽  
Li Dong ◽  
Rui Guan ◽  
Yan Zhang
Keyword(s):  
University Students ◽  
Health Information ◽  
Academic Library ◽  
Information Service ◽  
Information Services ◽  
Service Needs ◽  
Kano Model ◽  
Statistical Tool ◽  
Content Type ◽  
The University

PurposeThe study aims to find out the university students' health information service needs in post-COVID-19 age and then consider how to do the health information services well and promote it in further work.Design/methodology/approachThis study uses Kano model to design a questionnaire about university students' health information service needs from academic library and investigates 243 students from seven universities in China. The data generated were analyzed using a statistical tool and presented in tables.FindingsThe results show the students' different requirements level of health information services from academic library as must-be requirements, one-dimensional requirements, attractive quality attributes and indifferent quality in post-COVID-19 age.Research limitations/implicationsThe questionnaire design and the scale of respondents have limitation, such as only focus on Chinese university, have not characteristically research on different group of students. It could optimize to cover more worldwide university students and refer to different groups of students' needs in further research.Originality/valueThe paper expands and deepens the theory about university library health information service and provides a practical reference and proposes some suggestions for academic libraries on how to carry out health information services and give the social health institutions inspiration on how to promote the health services, especially in post-COVID-19 age.

Interpretative phenomenological analysis for LIS research

2015 ◽  
Vol 71 (2) ◽  
pp. 338-357 ◽  
Author(s):  
Amy VanScoy ◽  
Solveig Beyza Evenstad
Keyword(s):  
Interpretative Phenomenological Analysis ◽  
Information Science ◽  
Academic Library ◽  
Information Service ◽  
Phenomenological Analysis ◽  
Library And Information Science ◽  
Phenomenological Method ◽  
Content Type ◽  
Information And Communication ◽  
Information Professionals

Purpose – The purpose of this paper is to provide an overview and evaluation of interpretative phenomenological analysis (IPA) for the library and information science (LIS) community, as this method has only recently been used for exploring experiences of various phenomena related to LIS. Design/methodology/approach – IPA is discussed within the phenomenological tradition. Two examples of recent IPA studies are examined in parallel to show application of the IPA method. Issues and challenges of applying IPA to LIS research questions are discussed. Findings – IPA is an alternative phenomenological method, adding to the repertoire of qualitative methods used for LIS research. It was an effective method for exploring experience among information professionals: it was equally suitable for studying reference and information service work for academic library professionals and burnout experience for information and communication technology workers. Originality/value – Only a few LIS studies have used IPA and no discussion or evaluation of the method has been published for this field. This paper provides a discussion of the method for LIS researchers interested in this emerging phenomenological method.

Streamlined request services: the integration of ILS, ILL and Consortia borrowing systems

2015 ◽  
Vol 31 (3) ◽  
pp. 144-152 ◽  
Author(s):  
Gan (Grace) Ye ◽  
Sally Bryant
Keyword(s):  
Resource Sharing ◽  
Academic Library ◽  
Systems Integration ◽  
Discrete Systems ◽  
Public Access ◽  
Budget Cuts ◽  
Interlibrary Loan ◽  
Content Type ◽  
Authentication System ◽  
Loan System

Purpose – This paper aims to study streamlined request services based on discrete systems’ integration in an academic library. The integration of discrete systems allows patrons to use the library’s online public access catalog to send requests and have the requests automatically transferred to the local integrated library system (ILS), the consortia borrowing system, and an interlibrary loan system. The integration of discrete systems also allows adding the consortia service without adding any library staff. Design/methodology/approach – The authors introduce library holdings behind the search interface, the discrete library systems and the authentication system. The paper illustrates how patron requests can be automatically transferred to discrete library systems. Findings – Resource sharing has become a hot topic in the library world where libraries are facing budget cuts, space limits and employee shortage challenges. Systems’ integration will help libraries to add new services without adding staff. Practical implications – The consortia borrowing system can be seamlessly integrated into discrete library systems and a campus authentication system. Pepperdine University’s experience can serve as an example for libraries which have a plan to implement consortia borrowing systems or want to streamline their workflows. Originality/value – This paper takes a fresh look at the traditional request services using cloud-based systems.

Library cooperation in Zimbabwe: in search of a suitable model to underpin national development

2018 ◽  
Vol 36 (4) ◽  
pp. 633-649 ◽  
Author(s):  
Collence Takaingenhamo Chisita ◽  
Archie Dick
Keyword(s):  
Resource Sharing ◽  
Academic Library ◽  
National Development ◽  
Specific Reference ◽  
Research Approach ◽  
Suitable Model ◽  
Access To Information ◽  
Content Type ◽  
Library Consortia ◽  
Library Consortium

PurposeThe paper explores library cooperation in Zimbabwe and gathers views from librarians on the need for a library consortium model to underpin national development. This study aims to investigate the development of library consortia in Zimbabwe and then propose a model that will both accelerate their development and support the country’s national development agenda.Design/methodology/approachThe paper opted for an investigative study using a multi-method research design. Data on existing library consortia, namely, Zimbabwe University Library Consortium (ZULC) and College and Research Library Consortium (CARLC), were collected through questionnaires and interviews. The data were complemented by documentary analysis including primary sources of information, for example, annual reports and brochures. Data were analysed qualitatively and quantitatively.FindingsThe paper provides empirical insights on how ZULC and CARLC are transforming the provision of library services in several ways, for example, providing for the dynamic needs of users and strategizing on overcoming rising costs of scholarly content through resource sharing. The proposed model effectively elevates the fundamental library consortium principles of cooperation and sharing onto the national development stage, and it is novel and pioneering. The gestures and general remarks made recently by Zimbabwe Library Association and some ZULC members about national development and ZIMASSET are given rigorous and scholarly expression in this model.Research limitations/implicationsBecause of the chosen research approach, the research results may lack generalisability beyond Zimbabwe. It is therefore imperative for researchers to test the proposed propositions further.Practical implicationsThe paper includes implications for the development of a library consortia model to underpin national development in Zimbabwe. The existing academic sector library consortium still excludes other types of libraries from participating in resource sharing and promoting access to information on a national development scale. The proposed library consortium model providing for nation-wide access to information is critical in realising national development goals in Zimbabwe. Currently, academic library consortia are contributing immensely through supporting learning, teaching and research in their respective institutions. Such benefits can also be extended to all institutions through a national library consortium to support development in Zimbabwe.Originality/valueThis paper fulfils an identified need to study how the development of a nation-wide library consortium model can be realised. There is relatively little researched information on library cooperation and library consortia and national development in Southern Africa with specific reference to Zimbabwe. The paper seeks to close the gap by providing information on library cooperation and library consortia and national development in Zimbabwe.

scholarly journals Resource sharing begins at home: opportunities for library partnerships on a university campus

2016 ◽  
Vol 44 (3) ◽  
pp. 127-134 ◽  
Author(s):  
Robert A. Seal
Keyword(s):  
Student Development ◽  
Resource Sharing ◽  
Writing Centers ◽  
Academic Library ◽  
Academic Departments ◽  
Shared Services ◽  
University Campus ◽  
Teaching Excellence ◽  
Content Type ◽  
Project Assessment

Purpose This paper aims to demonstrate that academic library cooperation is not only limited to work with other institutions but also includes partnerships with related campus units. The primary goal of interdepartmental collaboration is to enhance student success, a common institutional priority in the twenty-first century. Design/methodology/approach The paper offers examples of successful library/campus collaboration along with goals, advantages, disadvantages and challenges of such activity. Elements necessary for success as well as the importance of project assessment are emphasized. Findings Many opportunities for cooperation exist, especially with student development, centers for teaching excellence, information technology, academic departments, writing centers and more. The Information Commons model in particular offers the academic library many opportunities for shared services. Based on the successes of many colleges and universities, libraries are encouraged to consider and undertake partnerships with other student and faculty support services. Originality/value The paper incorporates an overview of the literature of library/campus cooperation along with the author’s experience to provide a roadmap for future projects at any college or research library.

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