Investigating Emirati citizens’ adoption of e-government services in Abu Dhabi using modified UTAUT model

2018 ◽  
Vol 31 (2) ◽  
pp. 455-481 ◽  
Author(s):  
Khaled Ahmed Al Mansoori ◽  
Jawahitha Sarabdeen ◽  
Abdel Latif Tchantchane
Keyword(s):  
United Arab Emirates ◽  
Structural Equation ◽  
Public Services ◽  
Positive Influence ◽  
Abu Dhabi ◽  
Content Type ◽  
Government Services ◽  
Utaut Model ◽  
Abu Dhabi Emirate ◽  
The Government

Purpose E-government is new to the public administration sector of Abu Dhabi and it is rapidly expanding. The purpose of this paper is to explore the factors that might motivate citizens to adopt the e-government public services provided by the Government of Abu Dhabi Emirate. The insights of the study will help government leaders to plan the delivery of public services effectively. Design/methodology/approach The study surveyed 638 United Arab Emirates (UAE) citizens living in three main districts of the Abu Dhabi Emirate. The research used an exploratory factor analysis that conforms the validity of the theoretical model to the data collected, confirmatory analysis to extract the latent factors and both multiple regression and structural equation modelling to test the research hypotheses. Findings The finding revealed that internet trust and performance expectancy was the strongest predictors of intention to use e-government services. Effort expectancy, facilitating conditions and trust had a positive influence on behavioural intention (BI). However, social influence (SI) did not have a significant effect. Gender, age and experience did not affect the relationship between SI and BI. It was also found that BI to use e-government services had a significant influence on the actual use of e-government sites. Practical implications When the government gets to know the major factors that affect the adoption of e-government services in Abu Dhabi, it can maximise its returns on ICT infrastructure investments by providing efficient service that could be adopted by the citizens. Originality/value The research has theoretical and practical value. Though the unified theory of acceptance and use of technology (UTAUT) model has previously been used in organisational settings, the present study uses a modified version in the context of citizens’ acceptance and use of e-government services. The present study thus provides an extension of the UTAUT model that could be suitable for developing countries such as the UAE.

Residents’ perceptions of the impact of tourism in Abu Dhabi, United Arab Emirates

2017 ◽  
Vol 11 (4) ◽  
pp. 551-572 ◽  
Author(s):  
Nada Hammad ◽  
Syed Zamberi Ahmad ◽  
Avraam Papastathopoulos
Keyword(s):  
United Arab Emirates ◽  
Social Exchange ◽  
Structural Equation ◽  
Social Exchange Theory ◽  
Cultural Influences ◽  
Abu Dhabi ◽  
Equation Modeling ◽  
Content Type ◽  
The Social ◽  
The Impact

Purpose This paper aims to investigate residents’ perceptions of tourism’s impact on their support for tourism development in Abu Dhabi, United Arab Emirates (UAE). Design/methodology/approach Data were collected using self-administered questionnaires from Abu Dhabi residents (n = 407), who represented 30 nationalities residing in the emirate. Based on social exchange theory, structural equation modeling was used to test hypotheses. Findings Results suggest that Abu Dhabi residents perceive the impacts of tourism positively and are more sensitive to the environmental and economic influences of tourism than the social and cultural influences. Research limitations/implications This study was limited to Abu Dhabi residents; findings cannot be generalized to other emirates in the UAE, or other countries. Originality/value This study adds value to extant tourism literature by investigating residents’ perceptions of the influence of tourism in one of the richest cities worldwide, which aspires to be one of the fastest growing tourism destinations in the Middle East.

IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Alshaher
Keyword(s):  
Information Quality ◽  
Electronic Government ◽  
System Quality ◽  
Content Type ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
It Capabilities ◽  
System Success ◽  
The Government

Purpose This study aims to consider the capabilities of information technology as a basing dimension in the success of systems that provide electronic services as an e-government system. This study will focus on the role of IT capabilities in e-government system success by proposing a model based on the integration of the updated DeLone and McLean model is (D&M) with the unified theory of acceptance and use of technology is (UTAUT) model, which includes seven variables, namely, IT capabilities, information quality, system quality, performance expectancy, effort expectancy, perceived support quality and e-government system usage. Design/methodology/approach A conceptual framework was built across a review of the literature and the results of studies of IT capability and e-government systems success has developed the study model. As the causal approach was adopted to test the model of the proposed study. Survey data collected from 765 respondents who use the e-government system in Iraq. Also, a regression approach has been used to test the study model. Findings The results revealed that IT capabilities and the factors included in the “the updated (D&M) and (UTAUT) model” as important forecasts in the success of e-government systems. In another word, the proposed model provides managers with a new perspective to deal with the adoption of the e-government system by introducing a new variable “IT capabilities,” to provide decision-makers with a new approach in determining factors of e-government success. Research limitations/implications The government must develop their policies in line with e-government services to maximize the benefits accrued from e-government services. Where the main determinants in this study were the age group of the sample and the Arab environment for this study. Originality/value This study is the first in Iraq as a developing country and one of the few in e-government that considers IT capabilities as a basing dimension in e-government success by proposing a comprehensive model that sums the factors related to such a relationship. Its value stems from its sample of public users and the support of its proposed framework.

Abu Dhabi's state-fuelled private sector may stagnate

2017 ◽  
Keyword(s):  
Private Sector ◽  
United Arab Emirates ◽  
Oil Price ◽  
Abu Dhabi ◽  
Economic Diversification ◽  
Content Type ◽  
Second Best ◽  
Investment Companies ◽  
The Government

Significance Major banks and investment companies have also announced planned mergers in 2016-17. The Ipsos City Index in July named Abu Dhabi the second-best place to live and work, overtaking Paris and London. On the ground, however, the oil-price driven slowdown is finally starting to hit residents hard. Impacts The government will increase its emphasis on economic diversification, although this will be a difficult task. Loss-making state airline Etihad is likely to face another restructuring. Abu Dhabi’s vast reserves will enable it to retain its position as leader of the United Arab Emirates (UAE).

Trust and justice in the adoption of a welfare e-payment system

2016 ◽  
Vol 10 (3) ◽  
pp. 391-410 ◽  
Author(s):  
Anna Azmi ◽  
Yen Dee Ang ◽  
Siti Aqilah Talib
Keyword(s):  
Distributive Justice ◽  
Structural Equation ◽  
Trust In Government ◽  
Least Squares Regression ◽  
Content Type ◽  
Government Services ◽  
Equation Modelling ◽  
Willingness To Adopt ◽  
The Government ◽  
Practical Implications

Purpose The purpose of this study was to examine the interaction between citizens’ perception of justice and their trust in the government agency that provides e-services, in particular, those e-services with users who are particularly sensitive towards their interaction and exchanges with the government. Design/methodology/approach Analysis of 102 surveys completed by users of e-BR1M was conducted. Partial least squares regression, a form of structural equation modelling, was used for the data analysis. Findings This study found that distributive justice and procedural justice positively influence trust in government. Trust in government and convenience were also found to significantly influence the adoption of e-BR1M. Research limitations/implications Understanding the interaction between perceptions of justice (procedural and distributive justice) and trust can contribute to the willingness to adopt e-government services by a particular group of users who are particularly sensitive towards interactions with the government. Practical implications Findings from this study can help policymakers improve the way in which they interact with citizens so that the citizens’ perceptions of procedural and distributive justice are improved. This, in turn, will improve trust in government and will lead to an improved willingness of citizens to use e-government services. Originality/value This study examined the interaction between citizens’ perceptions of trust and justice in an e-government service, which users are particularly sensitive towards in their interactions with the government.

COVID-19 pandemic and entrepreneurial intention among university students: a contextualisation of the Igbo Traditional Business School

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Agu Godswill Agu ◽  
Onwuka Onwuka Okwara ◽  
Ebere Rejoice Okocha ◽  
Nnamdi O. Madichie
Keyword(s):  
Undergraduate Students ◽  
Business School ◽  
Structural Equation ◽  
Entrepreneurial Intention ◽  
Negative Influence ◽  
Positive Influence ◽  
Content Type ◽  
Entrepreneurial Behaviour ◽  
Managerial Implications ◽  
The Government

PurposeThis study investigates and contextualises the Igbo Traditional Business School (ITBS) and planned entrepreneurial behaviour across Nigerian higher education sector in a period of crisis occasioned by the COVID-19 pandemic.Design/methodology/approachThe study is based on a quantitative survey of undergraduate students on ITBS, and the data were analysed using the SmartPLS structural equation modelling (SEM).FindingsThe study finds that the COVID-19 pandemic has had negative influence on attitudes, subjective norms, perceived behavioural control (PBC) and entrepreneurial intention (EI) of students, but these negative influences are mediated/moderated by the ITBS.Practical implicationsThe study presents some practical and managerial implications that will be of interest to ITBS administrators, the government and other stakeholder groups.Originality/valueWhile research has increasingly explored the role of the ITBS in promoting entrepreneurial activities, not much has been linked to coping mechanisms for students in crisis times. The study unearths the “positive” influence of the pandemic on entrepreneurship and how the ITBS mediates the “negative” aspects of COVID-19 on entrepreneurial vocation.

What shapes Muslim business operators’ attitudes towards value-added tax? Evidence from the United Arab Emirates

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohd Ariff Kasim ◽  
Siti Rosmaini Mohd Hanafi ◽  
Norazah Mohd Suki
Keyword(s):  
United Arab Emirates ◽  
Structural Equation ◽  
Value Added ◽  
Value Added Tax ◽  
Theoretical Understanding ◽  
Content Type ◽  
Policies And Procedures ◽  
Implementation Period ◽  
Managerial Implications ◽  
The Government

Purpose This study aims to examine what factors shape Muslim business operators’ attitudes towards pre- and post-value-added tax (VAT) implementation in the United Arab Emirates (UAE). Design/methodology/approach A longitudinal approach is employed to collect data from a total of 200 respondents, during both the pre-VAT implementation period and the post-VAT implementation period. A partial least squares structural equation modelling approach was performed to analyse the research. Findings Empirical findings revealed that challenges in implementing the VAT system were the primary predictors of Muslim business operators’ attitudes regarding the pre-VAT implementation period in the UAE because they were aware that the penalties associated with non-compliance would outweigh the costs incurred in preparing for the VAT. During the post-VAT implementation period, awareness was the strongest influence on Muslim business operators’ attitude because there are no income taxes imposed on businesses and individuals in the UAE. Practical implications The introduction of VAT in the UAE ignited great controversy on the part of Muslim business operators, who viewed the new tax system as a significant challenge or risk to their careers, especially when they realised that they would have to play a significant role in tax collection. VAT registration should be required for all businesses regardless of size since they are going to be the tax agents for the government. Indeed, the government should finalize policies and procedures on the penalties for non-compliance since such legalities could greatly contribute towards the acceptance of VAT. Originality/value Challenges prompted Muslim business operators to become more knowledgeable about VAT, whereas also developing a greater awareness and sense of preparedness regarding the implications of the system on their businesses. This discovery has advanced the theoretical understanding of the topic and its managerial implications.

Antecedents of parent-based school reputation and loyalty: an international application

2014 ◽  
Vol 28 (6) ◽  
pp. 635-654 ◽  
Author(s):  
Masood A. Badri ◽  
Jihad Mohaidat
Keyword(s):  
United Arab Emirates ◽  
Structural Equation ◽  
Strong Support ◽  
Parental Satisfaction ◽  
Abu Dhabi ◽  
Careful Examination ◽  
Parental Perception ◽  
Public And Private ◽  
Content Type ◽  
Parent Orientation

Purpose – The purpose of this paper is to validate the direction and strength of the relationships between school reputation, parental satisfaction and parental loyalty. Design/methodology/approach – The paper reports the findings of a survey of 806 parents from Schools in Abu Dhabi – the United Arab Emirates. The paper builds mainly on previous work of Skallerud (2011) on measurement of school reputations. Structural equation modelling was used to validate the reputation measure and to test the proposed relationships. The model hypothesised and tested relationships linking school reputation to parental satisfaction and loyalty. Findings – The results show strong support for a satisfaction-reputation-loyalty model and confirmed the four-dimensional scale (parental orientation, learning quality, safe environment and good teachers) for assessment of parent-based school reputation. Evidence was found that parents’ satisfaction significantly affects the four reputation dimensions. However, only three constructs of parent orientation affected parental perception of school loyalty. Additional personal or demographic variables should be included to improve the model. Research limitations/implications – The study was limited to parents of children attending public and private schools in Abu Dhabi. The model should be validated with other schools and in other Emirates and countries. Practical implications – Identifying the antecedents of parent-based school reputation might aid school decision makers to better address parental satisfaction and loyalty. A careful examination of the causal relations between the various constructs could aid in crafting and implementing effective programs for increasing parental satisfaction and attracting future students. Originality/value – The study adds to the limited body of research addressing the appropriate conceptualisation and measurement of school reputation. It also sheds light on a better understanding of the potential relationships among the constructs in the model.

Etihad: contributing to the UAE vision through Emiratisation

2011 ◽  
Vol 1 (1) ◽  
pp. 1-7 ◽  
Author(s):  
Melodena Stephens Balakrishnan ◽  
Payyazhi Jayashree ◽  
Ian Michael
Keyword(s):  
Human Resources ◽  
United Arab Emirates ◽  
National Policy ◽  
Subject Area ◽  
Point Of View ◽  
Abu Dhabi ◽  
Market Demand ◽  
Corporate Values ◽  
Content Type ◽  
The Government

Subject area Strategy, Emiratisation (national policy); human resources (recruitment, training and development, organizational culture and values) and marketing (branding, communication), tourism (destination image). Study level/applicability Undergraduate and Postgraduate Business and Management. Case overview This case highlights the strategy and initiatives taken by Etihad to attract Emirati employees (local nationals) to join the organization. Etihad Airways is the national airline of the United Arab Emirates (UAE), based in Abu Dhabi, the national capital. Since its inception in 2003, the airline has grown faster than any other in commercial aviation history; it currently flies to more than 60 destinations in Africa, Asia, Australia, Europe, the Middle East and North America. In the UAE, nationals or Emiratis comprise only 20 per cent of the overall population. According to the UAE 2021 Vision, the government's focus is on building the human capabilities on knowledge and innovation for Emiratis. This vision is reinforced in the Abu Dhabi Economic Vision 2030, which aims to boost national participation, encourage women (national women are on average more highly educated than the men) and decrease the education – market demand gap through training. Expected learning outcomes This case can be used to teach strategy from the point of view of government, human resources and marketing. From the government point of view parallels can be drawn to other nations whose government have focused on policies to create opportunities for and to encourage local employability. An example of a similar programme that was very successful is the “Bumiputra” programme created for indigenous Malaysians in 1971. In the area of human resource strategy, recruitment, training, inculcation of corporate values are some areas that can be reinforced. Form the point of view of marketing; the case can be used to discuss branding from the point of view of people, loyalty building (internal) and communication (internal and external). Destination branding and the role airlines play can also be a discussion point from the strategic point of view with some opportunity for macro-environmental analysis using the PESTLE model. Supplementary materials A teaching note available upon request.

Prioritization of citizens’ preferences for using mobile government services

2017 ◽  
Vol 11 (3) ◽  
pp. 476-503 ◽  
Author(s):  
Meiaad Rashed Saadi ◽  
Syed Zamberi Ahmad ◽  
Matloub Hussain
Keyword(s):  
Technology Acceptance ◽  
United Arab Emirates ◽  
Diffusion Of Innovation ◽  
Ease Of Use ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Government Services ◽  
External Variables ◽  
Perceived Security ◽  
The Government

Purpose The identification of key criteria that influence citizens’ preferences for using m-government services, prioritization of these criteria and making them consistent with the development of m-government services can improve the relationship of the government with citizens and vice versa. The purpose of this study is to investigate and prioritize the criteria that influence the usage of m-government services in the United Arab Emirates (UAE), using the technology acceptance model (TAM) and diffusion of innovation (DOI) theory, along with external variables of perceived security and perceived privacy. Design/methodology/approach A quantitative approach has been applied using a questionnaire with a nine-point scale for collecting data. The analytic hierarchy process (AHP) approach has been deployed to structure and prioritize citizens’ preferences and select users of the Ministry of Interior (MOI) application. Findings The results of the data analysis showed that the first criteria, which refer to the intention to use m-government services, were ease of use and perceived security and were given the highest priority, and the criterion of observability was given the lowest priority. Originality/value This study integrates the DOI and TAM theories with other external variables such as perceived security and perceived privacy to develop a conceptual framework. AHP has been used to structure and prioritize the main criteria and sub-criteria of m-government services. The results can assist the m-government decision-makers and software developers in focusing on the criteria that should be considered for the development of m-government services.

Investigating the role of HRM practices on service innovation: empirical evidence from UAE government agencies

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Saleh Alosani ◽  
Hassan Saleh Al-Dhaafri ◽  
Abdulla Awadh Abdulla
Keyword(s):  
Empirical Evidence ◽  
United Arab Emirates ◽  
Structural Equation ◽  
Empirical Studies ◽  
Service Innovation ◽  
Government Agencies ◽  
Content Type ◽  
Innovation Culture ◽  
Study Results ◽  
The Government

Purpose Government agencies are trying to develop strategies to improve their innovative activities. However, due to many challenges and obstacles, employees are reluctant to perform innovatively in such agencies. Human resource management (HRM) practises and an appropriate culture can help to improve service innovation. However, empirical evidence to prove this relationship is insufficient particularly in the government sector. Thus, this study aims to empirically analyses the effect of HRM practises and innovation culture on service innovation of the United Arab Emirates (UAE)’s Government agencies. Design/methodology/approach The data were collected from government entities in the UAE. Structural equation modelling through partial least squares modelling was used to test the proposed hypotheses. SPSS was also used to conduct preliminary analysis. Findings Statistical results provide strong evidence that HRM practises and innovation culture positively affected service innovation of UAE’s Government agencies. Research limitations/implications Further details and valuable implications are discussed throughout the study. Results have many practical and theoretical implications. Results can help government agencies develop their services innovation by tailoring HRM practises and establishing proper innovation culture in their agencies. Originality/value Although several contributions indicated that culture is a key determinant of innovation and a mediator in the link between HRM practises and service innovation, the literature lacks empirical studies investigating this link. Accordingly, this study seeks to bridge this gap and delivers evidence supporting them. In addition, this study is one of the unique studies that use these variables in government agencies in the UAE.

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