scholarly journals Witness interview strategy for critical incidents (WISCI)

2018 ◽  
Vol 20 (4) ◽  
pp. 268-278 ◽  
Author(s):  
Kevin Smith ◽  
Becky Milne
Keyword(s):  
Critical Incident ◽  
Design Methodology ◽  
Critical Incidents ◽  
Terrorist Attacks ◽  
Initial Contact ◽  
Fast Time ◽  
Content Type ◽  
Practical Advice ◽  
High Profile ◽  
Practical Implications

PurposeHigh-profile critical incidents involving multiple witnesses, particularly terrorist attacks, have increased over the years. The purpose of this paper is to describe the components of a witness interview strategy for this type of investigation. Central to these cases is a need for a triage system which deals with a large number of witness/victim interviews that must be conducted fast time.Design/methodology/approachThis paper was developed based on the experience of the authors who provide practical advice and support to these types of investigations and a dialogue with police interview advisers involved in developing this type of strategy.FindingsA witness interview strategy for critical incidents involving multiple witnesses should be set within a framework that covers initial contact with the witnesses, the interview process and post-interview processes.Practical implicationsIt is important that a witness interview strategy is developed for any critical incident involving multiple witnesses to ensure that what could otherwise be a chaotic process is effectively managed.Originality/valueNo other papers have been published that consider the development of witness interview-strategies for multiple-witnesses in critical incidents.

Exploring jaycustomer behavior and handling approach in casinos

2017 ◽  
Vol 29 (5) ◽  
pp. 1403-1425 ◽  
Author(s):  
Lawrence Hoc Nang Fong ◽  
Amy Siu Ian So ◽  
Rob Law
Keyword(s):  
Content Analysis ◽  
Critical Incident ◽  
Design Methodology ◽  
Critical Incidents ◽  
Critical Incident Technique ◽  
Content Type ◽  
Casino Industry ◽  
Casino Employees ◽  
First Time ◽  
Practical Implications

Purpose This paper aims to uncover various types of jaycustomer behaviors, causes of the behaviors and employees’ handling approaches in casinos, which is an underresearched sector in the literature. Design/methodology/approach Using critical incident technique (CIT), the researchers prompted 52 casino employees in Macao to recall critical incidents about jaycustomer behavior that they had encountered. The informants, then, described the circumstances that led up to the situation, the responses of customers and how they and their colleagues handled the situation. Content analysis was used to develop the categories. Findings The findings of this study report 9 categories of jaycustomer behaviors, 9 causes of the behaviors and 12 handling approaches. Different from previous findings, breaking a promise and instigation are identified for the first time. Such causes as a losing experience and superstition are specific to the casino industry. Strict handling approaches are rarely adopted to handle jaycustomers, especially the premium customers. Practical implications Casino operators are recommended to ensure that employees are well-trained and provide clear guidelines on handling jaycustomers. Conniving approaches should be re-evaluated. Seeking support from other personnel has to be tactical. Moreover, customers should be educated to reduce their misunderstanding of gaming and transaction procedures. Originality/value There has been increasing scholarly focus on jaycustomer behaviors. However, very less is known regarding such behaviors, their causes and employees’ handling approaches in casino, a sector which is different from other hospitality sectors. The current study unveiled jaycustomer behaviors which have not been found in previous studies and causes which are specific to the casino sector.

Terrorism and tourism in France: the limitations of dark tourism

2017 ◽  
Vol 9 (2) ◽  
pp. 187-195 ◽  
Author(s):  
Hugues Seraphin
Keyword(s):  
Design Methodology ◽  
Developed Countries ◽  
Terrorist Attacks ◽  
Tourist Destination ◽  
Dark Tourism ◽  
Content Type ◽  
Tourist Destinations ◽  
Recovery Strategies ◽  
Key Terms ◽  
Practical Implications

Purpose The purpose of this viewpoint paper is to discuss whether dark tourism can be developed around the sites of recent terrorist attacks in France. Design/methodology/approach The paper is based on a literature review of key terms: dark tourism; tourism; and terrorism. Findings The paper observes that dark tourism is not popular in France, and dark tourism activities are unlikely to develop anywhere nearer the places where the recent terrorist attacks happened. France remains rather conservative in some aspects related to death. Practical implications Recent events in France might challenge the leadership of the destination. The disturbing commonalities between tourism and terrorism make it difficult to figure out suitable recovery strategies that would contribute to enhancing the image of the destination without jeopardising the life of civilians. Originality/value This paper presents France as a politically unstable tourist destination. In general, this scenario is normally associated with less-developed countries or non-established tourist destinations.

Supervisor transgressions: a thematic analysis

2014 ◽  
Vol 35 (1) ◽  
pp. 79-97 ◽  
Author(s):  
Tessa E. Basford
Keyword(s):  
Thematic Analysis ◽  
Critical Incident ◽  
Design Methodology ◽  
Critical Incident Technique ◽  
Employment Decisions ◽  
Content Type ◽  
Qualitative Responses ◽  
False Accusations ◽  
Practical Implications ◽  
Initial Exploration

Purpose – Despite the harmful impact of supervisor transgressions, they have received little empirical attention. The purpose of this paper is to addresses this important gap, examining the nature of transgressions committed at work by supervisors against subordinates. Design/methodology/approach – A critical incident technique was employed in which employees described a transgression committed by their supervisor. Qualitative responses were then analyzed, resulting in the emergence of supervisor transgression themes. Findings – In total, 11 themes emerged, including: performance criticisms, demeaning insults, false accusations, undue demands, unfair employment decisions, inconsiderate treatment, inequitable behavior, inappropriate contextual selections, disregard of opinions, undersupplied resources, and underprovided recognition. Research limitations/implications – While this approach is not without limitations, including the potential for participant memory error and researcher analytical bias, it offers a necessary initial exploration into the content of supervisor transgressions. Findings open new areas for continued research exploration into the nature and functioning of supervisor transgressions. Practical implications – Practitioners also stand to benefit from this work, as this identification of supervisor transgression themes affords organizations knowledge about how to best target supervisory interventions. Originality/value – Though researchers have just begun to examine the nature of leader transgressions, they have yet to analyze the content of supervisor transgressions. This study offers an original investigation into how supervisors transgress against subordinates at work.

Overcoming barriers to integrating strategy and leadership

2015 ◽  
Vol 43 (2) ◽  
pp. 23-32 ◽  
Author(s):  
Paul J.H. Schoemaker ◽  
Steven Krupp
Keyword(s):  
Factor Analysis ◽  
Design Methodology ◽  
Business Strategies ◽  
Strategic Leadership ◽  
Content Type ◽  
Practical Advice ◽  
The World ◽  
Practical Implications ◽  
Assessment Questionnaire ◽  
Standard Tests

Purpose – As uncertainty increases, business strategies need more frequent adjustments which in turn requires leaders who excel at timely external and internal alignment. We describe six challenges such leaders need to master. Design/methodology/approach – The six leadership abilities profiled in this article are based on a conceptual model that was pre-tested with selected executives. Using factor analysis and other standard tests of validity, we refined an assessment questionnaire and identified remedies. It has been taken by some 30,000 managers from diverse companies around the world. Findings – Our main findings are that strategic leadership can be deconstructed into more basic elements and that leaders can learn to better practice its skills, habits and attitudes once they know where they are personally weakest. Various challenges complicate better integration of strategy and leadership in the heat of battle but successful leaders conquer these by honing six essential capabilities. These are the ability to anticipate, challenge, interpret, decide, align and learn. We illustrate each with examples and then provide practical advice for leaders wishing to increase their strategic acumen. Practical implications – Readers can complete a 12-item assessment online (www.decisionstrat.com). Originality/value – The skills that comprise strategic leadership in a world of increasing uncertainty should be viewed as a self-reinforcing system. The leadership challenge, which involves practicing six abilities while overcoming barriers to them, allows the best innovators to win the long game while making frequent tactical adjustments along the way in response to surprise and uncertainty.

New kids on the block

2017 ◽  
Vol 25 (5) ◽  
pp. 25-27
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Content Type ◽  
Team Members ◽  
High Profile ◽  
Pertinent Information ◽  
Training Courses ◽  
Major Competitor ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Picture this – you have recruited a new member for your team, we will call her Jane. Jane was the best candidate on paper and gave a stunning interview. She will fill the vacant role in your team and then some with her wide-ranging experience, insights from previous role at a major competitor and highly advanced skill set. She started last week and seems to have understood all the induction training so far, and even stayed late on the first few nights when she did not have to. She is booked onto some further high-profile training courses shortly, and seems to be really hitting the ground problem. There is only one problem: Jane is sitting by herself in the staff restaurant at lunch times and does not seem to be talking much with her fellow team members. But this is not going to affect her performance, right? Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Why do online grocery shoppers switch or stay? An exploratory analysis of consumers’ response to online grocery shopping experience

2019 ◽  
Vol 47 (12) ◽  
pp. 1300-1317 ◽  
Author(s):  
Reema Singh
Keyword(s):  
Critical Incident ◽  
Design Methodology ◽  
Current Knowledge ◽  
Customer Experience ◽  
Grocery Shopping ◽  
Intention To Stay ◽  
Content Type ◽  
Psychological States ◽  
Shopping Experience ◽  
Practical Implications

Purpose The purpose of this paper is to add to current knowledge of online customer experience (OCE) by examining various drivers and outcomes of online grocery shopping experience that can help researchers and retailers answer the pressing question: “Why do online grocery customers stay or switch?” Design/methodology/approach This study applied netnography and critical incident analysis to a pool of 1,004 reviews captured from forum and review sites dedicated to online grocery shopping. Findings Two broad dimensions of OCE, four attributes and 13 factors corresponding to shoppers’ psychological states and their utilitarian and hedonic orientations emerged from the data analysis. The proposed framework, containing these four attributes and corresponding 13 factors, captures the consumers’ intention to stay with the current retailer or switch. Research limitations/implications The study contributes to existing knowledge of OCE by providing a dynamic and yet holistic framework that encompasses experiential states and utilitarian or hedonic orientations in an online grocery context. Although its contributions are valuable to both researchers and practitioners, further quantitative analysis is needed to validate the findings. Practical implications In addition to providing superior customer experience by implementing the various drivers of OCE identified here, online grocery retailers can use the study findings as a strategic guide toward building a frictionless and pleasurable shopping experience. Originality/value The study employs netnography and critical incident technique to identify experiential attributes such as reliability, responsiveness, return and refund, which are unique OCE attributes in online grocery, a relatively unexamined field of retailing.

scholarly journals “Tacit pedagogy” and “entanglement”: practice-based learning and innovation

2020 ◽  
Vol 32 (4) ◽  
pp. 273-284
Author(s):  
Jay Derrick
Keyword(s):  
Workplace Learning ◽  
Design Methodology ◽  
Work Processes ◽  
Theoretical Understanding ◽  
Content Type ◽  
High Profile ◽  
Team Working ◽  
New Concepts ◽  
Engineering Company ◽  
Practical Implications

Purpose This paper argues that the informal dimensions of practice are critical for understanding workplace learning and innovation, but have been under-theorised and under-researched. This paper aims to build on the thinking of Ellström (2010), Billett (2012) and Guile (2014) to account for the emergence of innovation through practice, and propose two new concepts for improving our understanding of innovation as process: “tacit pedagogy” and “entanglement”. This argument is evidenced through a recent study of team-working in a high-profile engineering company. Design/methodology/approach Qualitative interview data was collected on the informal features of organisational culture and work processes supporting innovation, and how these features intersect and interrelate with the formal features and procedures of the organisation. Findings Three generic modes of team-working practice are identified which, it is suggested, are likely to be associated with innovatory working, and are observable practices available to future researchers. Practical implications Productive approaches to the organisation of work processes so as to enhance practitioner learning and the potential for innovation are evidenced and evaluated. Originality/value The concepts “tacit pedagogy” and “entanglement”, intended to improve theoretical understanding of learning and innovation through practice, are introduced.

The existing financial intelligence tools and their limitations in early detection of terrorist financing activities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hussain Syed Gowhor
Keyword(s):  
Early Detection ◽  
Literature Review ◽  
Design Methodology ◽  
Terrorist Attacks ◽  
Design Features ◽  
Technical Design ◽  
Content Type ◽  
Terrorist Financing ◽  
Financial Intelligence ◽  
Practical Implications

Purpose This paper aims to inform the readers about the existing financial intelligence tools that are being used by financial intelligence units. It tries to demonstrate, with the help of a literature review, what the limitations of these tools are and how these limitations hinder the potential of the financial intelligence tools for early detection of terrorist financing activities. Design/methodology/approach The literature review method was adopted to discuss the financial intelligence tools, their limitations and the implications of the limitations for early detection of terrorist financing activities. Findings It was found that although the financial intelligence tools were introduced with a view to detect terrorist financing activities early, there are some inherent limitations of the tools relating to technical design features and operational procedures that hinder early detection of terrorist financing activities. Research limitations/implications The existing financial intelligence tools need to be repaired by removing the inherent limitations of the tools. Practical implications The financial intelligence units should take into cognizance the importance of early detection of terrorist financing activities for preventing terrorist attacks and need to redesign the existing tools in such a way that make these tools effective for early detection of terrorist financing activities. Social implications Peace will be established in society by preventing terrorist attacks through early detection of terrorist financing activities. Originality/value The originality of the paper lies in identifying the limitations of the existing financial intelligence tools for the early detection of terrorist financing activities.

Writings on the bathroom wall

2016 ◽  
Vol 37 (5) ◽  
pp. 46-50
Author(s):  
Peter Buell Hirsch
Keyword(s):  
Risk Analysis ◽  
Behavior Change ◽  
Design Methodology ◽  
Content Type ◽  
Political Issues ◽  
Practical Advice ◽  
For Profit ◽  
Risks And Benefits ◽  
Reputation Risk ◽  
Practical Implications

Purpose The increasing incidence of for-profit corporations publicly expressing views on social, cultural and political issues is creating new reputational risks. This viewpoint aims to examine this problem and propose a range of practices for companies to adopt for minimizing this risk. Design/methodology/approach This paper examines a variety of recent cases of companies expressing public viewpoints to extract learnings about the range of potential stances to adopt to minimize reputation risk. Findings This analysis determined that there were four different paths for companies to take – radical behavior change, vocal activism, quiet engagement or strict neutrality – each with its own risks and benefits. Practical implications This paper offers practical advice to corporations about how and when they should adopt public stances on social, cultural and political issues in a way that minimizes reputation risk. Social implications As corporations become smarter about their public stances, activists and advocates seeking their support will need to make more compelling arguments to gain their endorsement. Originality/value While individual corporate controversies about public positions have been written, the author is unaware of any previous comprehensive risk analysis of the reputation risks of public positions by corporations on social, cultural and political issues or recommendations on how to handle the risks.

Cybersecurity: SEC is starting to scrutinize registrants’ practices

2014 ◽  
Vol 15 (4) ◽  
pp. 4-6 ◽  
Author(s):  
Daniel A. Nathan ◽  
Libby J. Greismann
Keyword(s):  
Design Methodology ◽  
The State ◽  
Content Type ◽  
Practical Advice ◽  
Practical Implications

Purpose – To alert broker-dealers to the SEC’s plans to examine their cybersecurity practices, and offer advice on compliance. Design/methodology/approach – Reviews the SEC’s proposed cybersecurity framework and provides suggestions for broker-dealers to address and respond to these proposals. Findings – The SEC is still focused on gaining more information about the state of the cybersecurity industry in the broker-dealer context. Practical implications – Broker-Dealers should review the framework and prepare to be flexible and responsive to changing guidelines that may emerge. Originality/value – Breaks down the SEC guidelines in plain English and analyses the import of these guidelines. Offers practical advice for compliance.

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