Sensemaking, sensegiving and sensebreaking

2016 ◽  
Vol 17 (2) ◽  
pp. 218-237 ◽  
Author(s):  
Marco Giuliani
Keyword(s):  
Theoretical Perspective ◽  
Research Approach ◽  
Content Type ◽  
Managerial Practices ◽  
Extant Literature ◽  
Action Research Approach ◽  
Different Types ◽  
Pros And Cons ◽  
Lock In

Purpose – The purpose of this paper is to investigate how organizations make sense of and give sense to intellectual capital (IC) measurements, i.e. to analyse the sensemaking, sensegiving, and sensebreaking processes with reference to IC measurements. In order to achieve this aim, a case study, developed adopting an action research approach, will be presented. Design/methodology/approach – This study is based on a case study for which an interventionist research method was adopted. Findings – The main findings are the following. First, the development of an IC project requires the development of an intense sensemaking and sensegiving activity as the managers of an organization need, first, to make sense of this new object (i.e. assign it a meaning) and of the consequent new managerial practices and, second, to diffuse the sense of IC and of its measurements within the organization. Second, the development of an IC project can be seen as a series of different types of sensemaking micro-processes (guided, fragmented, restricted, etc.) and each of them can lead to a different outcome of the practice of measuring IC; thus, it seems possible to argue that the outcome of the project depends on the specific type of sensemaking/sensegiving adopted in each phase (e.g. lock-in, mobilization, etc.). Third, it emerges that IC can be a sensebreaking device, i.e. existing measurements introduced in an “IC box” can acquire different meanings. Finally this study underlines the relevance of the “leaders” within the development of IC sensemaking processes and the related outcomes. Research limitations/implications – The main limitations of this study are twofold. The first is related to the methodology adopted and to its specific pros and cons. The second is related to the specificities (size, managerial approach, etc.) of the case examined. This paper contributes to the extant literature regarding the production and use of IC measurements “in practice” as it highlights what happens when an IC measurement system is implemented. Moreover it contributes to the development of a “theory of indicators” as it suggests aspects regarding how IC indicators are interpreted. Finally, the paper adds to the growing stream of analysis dedicated to the micro-processes of sensegiving and other sensemaking patterns, i.e. to the studies focused on how measurements are “shaped” “through the creative oral intertwining of accounting and other organizational knowledge”. Originality/value – Differently from the extant literature, this study does not adopt a theoretical perspective on how measurements are designed and used but is aimed at investigating how these measurements are designed and used “in practice”. Moreover, this study analyses the use of IC measurements focusing specifically on the micro-processes of sensemaking, sensegiving, and sensebreaking that tend to be overlooked. In other words, this study examines sensemaking processes related to IC measurements, i.e. the sensemaking of IC measurements and by means of IC measurements. Finally, this investigation considers the different types of sensemaking processes in order to interpret the different outcomes of measuring IC.

scholarly journals Enhancing graduate employability in product design

2018 ◽  
Vol 8 (1) ◽  
pp. 80-93 ◽  
Author(s):  
Matthew Alan Watkins ◽  
Martin Higginson ◽  
Philip Richard Clarke
Keyword(s):  
Student Feedback ◽  
Research Approach ◽  
Long Term Effects ◽  
Content Type ◽  
Graduate Employability ◽  
Action Research Approach ◽  
Internal Student ◽  
The University ◽  
The Impact

Purpose The purpose of this paper is to present a case study to discuss approaches taken within a traditional undergraduate degree course to embed employability skills, encourage student uptake of sandwich placement and increase graduate prospects. A number of new initiatives are presented, including working with live industrial clients, formally preparing students for placement applications and the introduction of an externally facing student run design consortium. Alongside these new initiatives, details of the existing sandwich year provision are also considered and their effectiveness. Design/methodology/approach A case study-based action research approach presents changes to a specific undergraduate course, measuring the effectiveness over a four-year period using externally collected national Destination of Leavers in Higher Education (DLHE) data and internal student feedback to assess the long-term effects on employability. Findings The paper considers improvements in the graduate employability over the four year period covered, in particular, an increase in the graduate employability from 81 to 100 per cent and graduate prospects from 62.5 to 95.2 per cent for sandwich students. Data presented also considers additional student feedback correlating with an increase in their preparedness for employment. Practical implications The implications of undertaking the changes highlighted within this paper have been relatively straightforward, due to the small incremental nature of the changes and the opportunities available through the agencies within the university, and should be replicable at least in part at other HE institutions. Originality/value This paper considers the impact of employability initiatives undertaken on a single undergraduate course and how these have affected the employability of graduates over a four-year period, supported by student feedback both internally and externally through national feedback mechanisms. It is anticipated that this research would be beneficial for informing and guiding the development of employability on other undergraduate programmes.

Adopting Six Sigma DMAIC for environmental considerations in process industry environment

2020 ◽  
Vol 32 (6) ◽  
pp. 1241-1261
Author(s):  
Anupama Prashar
Keyword(s):  
Six Sigma ◽  
Thermal Power ◽  
Environmental Benefits ◽  
Process Industry ◽  
Research Approach ◽  
Content Type ◽  
Action Research Approach ◽  
Industry Environment ◽  
Environmental Considerations

PurposeThe aim of the study is to develop and apply a continuous improvement (CI) framework by introducing environmental considerations into the Six Sigma DMAIC (define–measure–analyze–improve–control) cycle for a continuous identification, evaluation and implementation of promising opportunities of enhancing environmental sustainability of process-based industries.Design/methodology/approachAction research approach within the research design of a single case study was used for illustrating the application of the proposed DMAIC framework for improving operational and environmental performance in the process-industry environment of a pharmaceutical manufacturing company.FindingsThe case study illustrated the implementation of DMAIC cycle for optimizing the energy consumption of pharmaceutical plants producing bulk drugs for medication. After improving the energy distribution in the cooling tower (CTW), chilled brine (CHB) and chilled water (CHW) system, the pharmaceutical plant was able to achieve an annual economic benefit of US$97,047 and environmental benefits of mitigating CO2 emissions of 807.44 t (CO2) by reducing the electricity and furnace oil consumption.Originality/valueThe framework may be adopted for environmental considerations specific to process-based industry such as chemical plant, fertilizer units, thermal power plant and food processing industry.

scholarly journals Engaging in design activism and communicating cultural significance through contemporary heritage storytelling

2016 ◽  
Vol 6 (3) ◽  
pp. 271-286 ◽  
Author(s):  
Kimberley Wilson ◽  
Cheryl Desha
Keyword(s):  
Cultural Heritage ◽  
Theory And Practice ◽  
Research Approach ◽  
Cultural Significance ◽  
Diverse Range ◽  
Content Type ◽  
Built Heritage ◽  
Action Research Approach

Purpose The purpose of this paper is to discuss the role of contemporary storytelling in preserving built heritage, as a mechanism for extending the useful life of buildings. Design/methodology/approach The authors adopted a qualitative action research approach to consider the role of storytelling. A creative, multi-method approach (i.e. a “Brisbane Art Deco” publication and associated marketing campaign) was used as a case study to explore the contours of such an approach and its efficacy in engaging the community. Findings This paper highlights the potential of contemporary approaches to heritage storytelling, including utilising digital technologies, to engage a diverse range of people that may not have otherwise participated. The authors propose the value of taking a creative and whole-of-society approach – such as that used in this case study – to heritage storytelling. Research limitations/implications The case study discussed provides a phenomenological insight into one version of “contemporary heritage storytelling”. The findings have immediate implications for prioritising research into storytelling for the preservation of built heritage. Practical implications The case study demonstrates opportunities for community engagement through storytelling and highlights potential strategies to effectively contribute to a greater societal value of cultural heritage. Originality/value This research contributes to theory and practice around the management of cultural heritage, and highlights the usefulness of employing such a strategy to reach and engage a broader audience.

Relational capital and knowledge transfer in universities

2019 ◽  
Vol 25 (1) ◽  
pp. 185-201 ◽  
Author(s):  
Paola Paoloni ◽  
Francesca Maria Cesaroni ◽  
Paola Demartini
Keyword(s):  
Research Approach ◽  
Relational Capital ◽  
Content Type ◽  
Action Research Approach ◽  
Relevant Topic ◽  
Set Up ◽  
The Individual ◽  
New Research ◽  
The University

PurposeThe importance of relational capital for the university has grown enormously in recent years. In fact, relational capital allows universities to promote and emphasize the effectiveness of the third mission. The purpose of this paper is to propose a case study involving an Italian university that recently set up a new research observatory, and, thanks to its success, succeeded in enhancing its relational capital.Design/methodology/approachThe authors adopted an action research approach to analyze the case study. Consistently, the authors followed the analysis, diagnosis, and intervention phases. First, the authors focused on the identification of the strengths and weaknesses of the process through which the university created relational capital, and finally, the authors proposed solutions to improve the process.FindingsThis case study shows that the creation of relation capital for the host university was the result of a process of transfer and transformation of the individual relationships of the observatory’s promoters.Originality/valueThis paper contributes to filling a significant gap in the literature on relational capital and universities and provides useful insights into how these organizations can encourage its creation. It also allows scholars, managers, and politicians involved in higher education to gain a greater understanding of this relevant topic.

Corporatization and internationalization of state-owned enterprises

2018 ◽  
Vol 31 (2) ◽  
pp. 221-240 ◽  
Author(s):  
Matteo Landoni
Keyword(s):  
Design Methodology ◽  
Single Case ◽  
Theoretical Perspective ◽  
Content Type ◽  
Space Agency ◽  
Different Types ◽  
Italian Space Agency ◽  
Novel Concept ◽  
Larger Sample

Purpose The purpose of this paper is to provide a conceptual framework for the intermediation of state-owned enterprises (SOEs). Governments may apply different form of support with the aim of increasing corporatization and internationalization of SOEs. The paper suggests a strategy based on institutional intermediation as the more efficient to drive corporatization and internationalization. Design/methodology/approach The research selected cases concerning SOEs in different industries in Europe in search of recurrences from a novel theoretical perspective. Among them, a case study concerning the Italian Space Agency explores the development of an institutional intermediary. Findings Government supports to SOEs appear in different forms and contribute to different results. A typology of the most recurrent forms shows three different types of actions governments have taken to support internationalization of firms. Intermediation seems the most suitable to trigger corporatization and internationalization. Research limitations/implications The study explores institutional intermediaries as a novel supporting strategy for governments. It proposes a novel concept based upon a single case study. Further research needs to test and verify the institutional intermediaries’ impact drawing on a larger sample and different contexts. Originality/value So far, few attempts have linked corporatization to globalization. The paper tries to fill this gap between corporatization and internationalization of SOEs. Its value is the provision of a novel view that includes institutional intermediaries as instrumental to governments’ strategy that aims to bridge the two components.

Implementing an integrated ABC and TOC approach to enhance decision making in a Lean context

2014 ◽  
Vol 31 (8) ◽  
pp. 906-920 ◽  
Author(s):  
Majed Alsmadi ◽  
Ahmad Almani ◽  
Zulfiqar Khan
Keyword(s):  
Decision Making ◽  
Management Accounting ◽  
Real Life ◽  
Future Research ◽  
Research Approach ◽  
Accounting System ◽  
Product Mix ◽  
Content Type ◽  
Action Research Approach

Purpose – The purpose of this paper is to implement an integrated activity-based costing (ABC) and theory of constraints (TOC) approach to enhance decision making in a Lean company. Design/methodology/approach – Based on the literature, this paper proposes an integrated ABC and TOC approach and applies it to a Lean plastic manufacturing company to improve its product-mix decision. Findings – The results of the case study show that the current conventional product-mix decision used by the company and the proposed integrated approach can give significantly different results concerning the optimal product-mix and the associated bottlenecks. Moreover, the paper suggests that managers who implement Lean production without utilising a supportive management accounting system may experience disappointing financial results. Research limitations/implications – The validation of the suggested method is based on a single case study with an action research approach. For future research, the authors suggest the implementation of the approach in different industries. Practical implications – Overall, the integration of ABC and TOC provides managers with an accurate, timely and reliable tool that can help in making decisions about pricing, production line development, process improvements and product-mix. Originality/value – This paper contributes to Lean and management accounting literature by demonstrating the value of a method of integrating ABC and TOC. Also a case study is chosen for the empirical aspect of the study as there are no case studies available in the literature that illustrate a real life case of integrating ABC and TOC within Lean companies as an alternative to the current used cost accounting systems.

Decision-making when organising facilities for a school: a participatory action research approach

Facilities ◽  
2020 ◽  
Vol 38 (13/14) ◽  
pp. 913-926 ◽  
Author(s):  
Ulrika Uotila ◽  
Arto Saari ◽  
Juha-Matti Junnonen
Keyword(s):  
Decision Making ◽  
Action Research ◽  
Project Planning ◽  
Research Approach ◽  
Final Decision ◽  
Public Authorities ◽  
Content Type ◽  
Action Research Approach ◽  
Alternative Solutions

Purpose Public authorities are required to organise new facilities to respond to changed user demands in terms of a public-owned school. The number of pupils attending the case study school will increase in the following years, as will the number of children attending a day nursery located on the present campus. In addition, the users of the campus have complained of building-related symptoms. This study aims to understand the municipal decision-making process in organising the school’s facilities, in particular, the factors used for decreasing uncertainty around a project. Design/methodology/approach This study is a case study undertaken through an action research approach. The researchers participated in the project planning meetings concerning the future activities to take place in the building. Findings Over a 13-month period, multiple stakeholders participated in the project planning meetings providing a deeper understanding of the space demands posed, current challenges and opportunities offered by the existing building. In addition, the alternative solutions generated were evaluated. The problem identification and information gathering periods lasted over nine months, which was far longer than predicted. Thus, generating alternative solutions and evaluation of the solutions also delayed. As the entire process was delayed substantially, the final decision on organising the facilities was not made during this research. Practical implications This research may be of practical value for a property owner and a project team for decision-making concerning changed facility demands. Originality/value This paper provides information about how public authorities are making decisions on facility organisation during conditions of uncertainty.

Evaluating the outcomes of VCA-led improvement projects

2016 ◽  
Vol 118 (12) ◽  
pp. 2997-3011
Author(s):  
Craig Michael Johns ◽  
Nathan Kimber ◽  
Janet Howieson ◽  
Meredith Lawley
Keyword(s):  
Value Chain ◽  
Research Approach ◽  
Value Chain Analysis ◽  
Improvement Project ◽  
Content Type ◽  
Theoretical Contribution ◽  
Action Research Approach ◽  
Private And Public ◽  
Industry Structures

Purpose The purpose of this paper is to describe the potential benefits of value chain analysis (VCA) improvement projects by evaluating their effectiveness for all chain members. Design/methodology/approach The study uses an action research approach to extend VCA methodology by implementing an improvement project developed through the VCA process, and the subsequent evaluation of this project using a combination of techniques. Findings The paper addressed a key research gap around the evaluation of improvement projects and has shown that the implementation of VCA, both as a guiding framework for developing interventions and a basis for evaluating their effectiveness, can provide significant benefits to all industry stakeholders. Research limitations/implications The research focussed on evaluating the outcomes of a single project within an industry case study. While the diversity in different industry structures and the range of improvement projects possible makes it difficult to generalise the findings, the methodology and evaluation options make a valuable practical and theoretical contribution. Practical implications The case study highlights the advantages of improvement projects guided by VCA and offers a variety of evaluation options for both private and public sector VCA practitioners. Originality/value This study is one of the very few to evaluate the implementation of activities identified during the diagnostic phase of an agribusiness VCA.

Applying cybernetic thinking to becoming a learning organization

Kybernetes ◽  
2014 ◽  
Vol 43 (9/10) ◽  
pp. 1319-1329 ◽  
Author(s):  
Kesiena Mercy Clement-Okooboh ◽  
Bill Olivier
Keyword(s):  
Action Research ◽  
Learning Organization ◽  
Learning Performance ◽  
Research Approach ◽  
Content Type ◽  
Strategic Intent ◽  
Strategic Objective ◽  
Action Research Approach ◽  
Development Unit

Purpose – The purpose of this paper is to provide a case study of the application of cybernetic thinking by the learning and development unit in a national branch of a large multinational company to help move towards its strategic objective of becoming a learning organization. Design/methodology/approach – A work-based action research approach was adopted. Through a series of action research cycles, the paper presents the interplay between developments in the organization and several strands of cybernetic thinking. Findings – Cybernetic thinking was incrementally integrated to create a new support framework for developing a learning organization. Research limitations/implications – As a case study the work reported has limited generality. Users of the support framework need to take account of and, to some degree, replicate the specific conditions that led to its success. These included the strategic aim of becoming a learning organization and supportive senior management. Practical implications – The case study and framework will be of greatest use to other organizations that have the strategic intent of becoming a learning organization, but seek guidance on implementation. Social implications – Cybernetic thinking was used to create feedback loops from internal and external conditions, to enhance learning, performance and adaptivity. This involved all employees in their and their organization's future development. Originality/value – The paper's value offers a concrete instance of applying cybernetic thinking to the creation of a learning organization, a task often found to be difficult in practice. This has been abstracted into a support framework.

scholarly journals Investigating self-regulation in the context of a blended learning computing course

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Daniel F.O. Onah ◽  
Elaine L.L. Pang ◽  
Jane E. Sinclair
Keyword(s):  
Time Management ◽  
Help Seeking ◽  
Theoretical Perspective ◽  
Self Regulation ◽  
Independent Study ◽  
Research Approach ◽  
Small Data ◽  
Content Type ◽  
Action Research Approach ◽  
High Level

PurposeMassive open online courses (MOOCs) provide an innovative educational technology, which has become widely used for distance learning by independent learners. However, there has been little work so far to study the effects of using MOOCs as part of a blended classroom approach in which learning activities take place both online and in a traditional classroom setting. The purpose of this study is to investigate the aspects of blended MOOC usage in the context of a computing course for first-year undergraduates at a UK university.Design/methodology/approachThe MOOC was implemented on a purpose-built platform that supports learners to make informed choices about their learning path. This research investigates students’ capacity for self-regulated learning (SRL) and understands their preparedness for independent study, profile the general areas of SRL strength and weakness, which may affect their ability to learn effectively in a self-directed environment. An existing survey instrument, based on a six-dimensional conceptualization of SRL was adapted to investigate the self-regulation in the MOOC study.FindingsThe results demonstrate that the dimensions of self-evaluation and time management represent particular areas of weakness for these students. Furthermore, profiles of SRL for individual students show considerable differences in capability within the study. However, the deficiencies in SRL dimensions contrast with the students’ of generally high levels of attainment. This leads us to question the validity of the existing SRL. Furthermore, a high level of social interaction and help-seeking was reported in relation to the MOOC study indicating the increasing importance of social learning and the importance of co-regulation for SRL.Research limitations/implicationsAlthough this study presents findings from a small data sample, it points to a number of areas for future implementation and exploration. Firstly, in line with the action research approach, students’ SRL could, in the future, be tested early in the course with the MOOC component being ideally placed to provide personalised support for each student in aspects which they may benefit from developing further. Secondly, for students in the cohort studied in this paper, a longitudinal study will track how their SRL develops as they progress through the degree. We feel that it is important to gain further qualitative data to understand how students work in practice and the strategies they adopt when confronted with different modes of learning. Finally, it is necessary to consider the conceptualisation of SRL to understand if existing instruments could be adapted to provide a more accurate assessment of the effectiveness of learners’ self-regulation.Originality/valueThere has been little research on the effects of using a MOOC as the online component of a blended classroom learning approach. This study has used a theoretical perspective of SRL to investigate the approaches to self-regulation adopted by undergraduate computer science students studying in a blended MOOC environment. The MOOC used for this purpose was developed on the innovative eLDa platform, allowing students to determine, track and visualise their individual path through topics and materials offered in the MOOC.

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