Intellectual capital in tourism SMEs in Azad Jammu and Kashmir, Pakistan

2020 ◽  
Vol 21 (3) ◽  
pp. 333-355 ◽  
Author(s):  
Muhammad Khalique ◽  
Khushbakht Hina ◽  
T. Ramayah ◽  
Jamal Abdul Nassir bin Shaari
Keyword(s):  
Empirical Study ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Questionnaire Survey ◽  
Partial Least Square ◽  
Jammu And Kashmir ◽  
Content Type ◽  
Tourism Sector ◽  
The Impact ◽  
Structured Questionnaire

PurposeThe main aim of this study was to examine the effect of the components of intellectual capital on the organizational performance of SMEs operating in tourism sector at Azad Jammu and Kashmir Pakistan.Design/methodology/approachIn this empirical study, survey approach was used and primary data were collected through structured questionnaire. A total of 300 structured questionnaire survey forms were distributed through purposive sampling technique. Two hundred and twenty usable questionnaire survey forms were returned. Six research hypotheses were constructed to achieve the objective of this study. Smart Partial Least Square (PLS) 3 was used to test the proposed research hypotheses.FindingsThe findings showed that two out of six hypotheses were supported. Precisely, customer capital has appeared as one of the most important components of intellectual capital in model. The results showed that the overall intellectual capital has effect on the organizational performance of SMEs. Results shed more light on the effects that the components of intellectual capital have on organizational performance of SMEs, particularly in the context of Pakistan.Research limitations/implicationsThis research is limited to SMEs in tourism sector in Pakistan and the data were gathered through questionnaire which used mostly subjective measures. Subsequently, findings may not be applicable to other industries. The research contributes to the development of intellectual capital literature focused on the organizational performance in the perspective of SMEs in emerging economies. Future research needs to reach beyond the boundaries and understand the effect of intellectual capital on the performance of organizations.Originality/valueThis study extended the knowledge about the prominence of intellectual capital and its effect on the organizational performance of SMEs. Moreover, this study identified the level of existence and measurement of the six components of intellectual capital in SMEs which enables practitioners to develop adequate strategies to better manage it. To author's best knowledge, this study can be the first empirical study which investigates the impact of intellectual capital on the organizational performance of SMEs operating in tourism sector in Pakistan.

Influence of organizational commitment on work–life balance and organizational performance of female construction professionals

2019 ◽  
Vol 26 (10) ◽  
pp. 2243-2263 ◽  
Author(s):  
Luqman Oyekunle Oyewobi ◽  
Ayodeji Emmanuel Oke ◽  
Toyin Deborah Adeneye ◽  
Richard Ajayi Jimoh
Keyword(s):  
Organizational Performance ◽  
Work Life ◽  
Partial Least Square ◽  
Work Life Balance ◽  
Organisational Commitment ◽  
Organisational Performance ◽  
Life Balance ◽  
Content Type ◽  
Female Professionals ◽  
The Impact

PurposeThe purpose of this paper is to evaluate the mediating role of organisational commitment in the relationship between work‒life balance (WLB) and organisational performance of female construction professionals in the Nigerian construction industry.Design/methodology/approachThe study empirically examined WLB of female professionals in medium- and large-sized Nigerian construction organisations. The data collected were analysed using partial least square structural equation modelling (PLS-SEM).FindingsThe findings revealed that there is a positive relationship between WLB and organisational commitment, and that organisational commitment mediates the impact of WLB on organisational performance.Research limitations/implicationsOne of the limitations of this research is the cross-sectional nature of the study and the nature of data collected, which is related to female gender. Efforts should, therefore, be made to further this study by examining the impact of WLB on both male and female professionals in construction.Originality/valueThis paper presents an empirical research on the significance of family-friendly initiatives within construction organisations in Nigerian context, and the results of the study have implications for industry practitioners and academics.

Intellectual capital and environmental concern in subsistence small businesses

2017 ◽  
Vol 28 (2) ◽  
pp. 214-230 ◽  
Author(s):  
Carlos Maria Jardon ◽  
Amandio Dasilva
Keyword(s):  
Intellectual Capital ◽  
Small Businesses ◽  
Environmental Concern ◽  
Partial Least Square ◽  
Least Square ◽  
Relational Capital ◽  
Content Type ◽  
Sustained Development ◽  
Structural Capital ◽  
The Impact

Purpose Small businesses created as a subsistence activity (subsistence small businesses (SSBs)), often are oriented towards the short term. The environmental performance, by contrast, is an indicator of long-term strategies. The purpsoe of this paper is to analyse how intellectual capital (IC) dimensions affect environmental concern, preparing SSBs to have a proper environmental behaviour in the future. Design/methodology/approach A method based on the partial least square technique is suggested to select the model and estimate the parameters. A sample of 113 small businesses in the timber industry in a region of Argentina was selected for this study. Findings The results indicate that IC promotes environmental concern. Relational capital directly affects environmental concern, human capital and structural capital and these, in turn, indirectly affect the environmental concern through relational capital in SSBs. Research limitations/implications The sample used is a cross-section. IC is subjectively measured. This paper only studies small businesses in the timber sector in a region of Latin America. Practical implications This paper enables practitioners and scholars to understand and make legitimate decisions and conclusions that can foster SSB growth in environmental concern. The paper suggests a combination of strategies in order to achieve a sustained development. Originality/value The authors tested the impact of dimensions of IC on environmental concern in SSB of developing countries, showing the importance of IC in sustained strategies in these companies.

Exploring the relationship between ICT, SCM practices and organizational performance in agri-food supply chain

2020 ◽  
Vol 27 (3) ◽  
pp. 1003-1041 ◽  
Author(s):  
Anil Kumar ◽  
Rohit Kr Singh ◽  
Sachin Modgil
Keyword(s):  
Supply Chain ◽  
Organizational Performance ◽  
Food Supply ◽  
Food Distribution ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Food Supply Chain ◽  
Content Type ◽  
The Impact

PurposeThis paper presents the concerns in agri-food supply chain. Further the research investigates the role of information and communication technology (ICT) in agri-food supply chain and determines the impact of supply chain management (SCM) practices on firm performance.Design/methodology/approachThe theoretical framework was proposed for the study on the basis of existing literature. Data for the study was collected with the help of structured questionnaire from 121 executives and officers of the public food distribution agency. Partial least square (PLS)–structured equation modeling was employed to test the framework and hypotheses.FindingsThe results indicate that ICT and SCM practices (logistics integration and supplier relationships) have a significant relationship. Furthermore, SCM practices (information sharing, supplier relationship and logistics integration) have a significant and positive impact on performance of the organization.Research limitations/implicationsFurther research could be carried out to test the moderation effect of SCM practices between ICT and organizational performance (OP). Extending the research study to the companies operating in other sectors can enhance the external validity of the study and improve the accuracy of parameters examined.Practical implicationsThis study can be of interest to the agri-food industry as well as other industry practitioners interested in improving the performance of the organization from the view of supply chain.Originality/valueThe outcomes of this study have important implications that translate into a series of recommendations for the management of public food distribution as well as other agri-food-based supply chains.

scholarly journals Intellectual capital and organizational ambidexterity in Chinese and Irish professional service firms

2016 ◽  
Vol 3 (2) ◽  
pp. 94-114 ◽  
Author(s):  
Na Fu ◽  
Qinhai Ma ◽  
Janine Bosak ◽  
Patrick Flood
Keyword(s):  
Firm Performance ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Professional Service ◽  
Service Firms ◽  
Organizational Ambidexterity ◽  
Professional Service Firms ◽  
Content Type ◽  
Internal Management ◽  
The Impact

Purpose – Organizational ambidexterity enables firm to simultaneously exploit existing resources and explore new resources. It is associated with high levels of organizational performance. The purpose of this paper is to identify key internal management resources which contribute to building organizational ambidexterity. In particular, this study examines the impact of intellectual capital, i.e. human, social, and organizational capital, on organizational ambidexterity which in turn influences firm performance. Design/methodology/approach – The research was conducted within the context of professional service firms due to the importance of intellectual capital and organizational ambidexterity. Data were collected from 112 Chinese (cross-sectional design) and 93 Irish accounting firms (time-lagged design). Findings – Results provide support for the linkage of intellectual capital to organizational ambidexterity and firm performance. Interestingly, findings are mixed regarding the impact of the three types of capital resources on organizational ambidexterity across both countries. Practical implications – This study finds that various components of intellectual capital facilitate organizational ambidexterity which in turn improves firm performance. Therefore the authors provide managers with evidential support for the salience of intellectual capital in enabling organizations to simultaneously engage in exploiting existing resources while also exploring new ideas and opportunities. Originality/value – This study is unique in that it highlights the importance of internal management resources in building up organization’s ambidexterity capability. The link between intellectual capital and organizational ambidexterity was established using a rigorous research design which has not been done before. It also emphasizes the role of people in leading to organizational effectiveness via developing organizational ambidexterity. Furthermore the evidence is gathered in two countries.

A PCA-DEA method for organizational performance evaluation based on intellectual capital and employee loyalty

2020 ◽  
Vol 15 (4) ◽  
pp. 1479-1513 ◽  
Author(s):  
Khojasteh Rahimpour ◽  
Hadi Shirouyehzad ◽  
Milad Asadpour ◽  
Mehdi Karbasian
Keyword(s):  
Organizational Performance ◽  
Human Resource ◽  
Intellectual Capital ◽  
Principal Component ◽  
Employee Loyalty ◽  
Content Type ◽  
Customer Capital ◽  
Dea Method ◽  
Input Variables ◽  
The Impact

Purpose The purpose of this study is to propose a model to evaluate the performance of organizational units considering intellectual capital (IC) and employee loyalty approach applying principal component analysis and data envelopment analysis (PCA-DEA) method. Design/methodology/approach Organization units are considered as decision-making units, IC components including human capital (HC), structural capital (SC) and customer capital are inputs and employee loyalty is output. The principal component analysis was used to converts inputs and outputs into the independent variables. As a return to scale is variable, a modified envelopment input-oriented BCC model applied to obtain the efficiency of organization units. Also, all units of organization are ranked. Eventually, sensitivity analysis performed to show how input variables influence on output variable. Findings Operation, design and construction, production planning, internal affairs, quality control and security were recognized as efficient units. Also, units of operation, internal affairs and quality control ranked first to third, and the human resource unit earned the last rank. In addition, results of sensitivity analysis on input variables showed that the order of impact intensity is: customer capital, HC and SC, respectively. Originality/value Existence a framework for the development of human resource strategies and prioritization in the allocation of organizational resources to improve the performance of the organization considering human resources is vital. Most of the previous studies, just have examined the impact of IC on different dimensions of organizational performance. Meanwhile, evaluating the performance of IC with employee loyalty approach, using PCA-DEA simultaneously can evaluate and measure the impact of IC on the performance of the organization and its units regarding employee loyalty, which has a significant impact on improving the organization’s level of IC and human resource management.

Knowledge management as a driver of performance in ambulatory healthcare – a systematic literature review through an intellectual capital lens

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nina S. Pflugfelder
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Performance Indicators ◽  
Performance Metrics ◽  
Healthcare Providers ◽  
Cochrane Library ◽  
Content Type ◽  
Medical Quality ◽  
The Impact

PurposeThe purpose of this study is to investigate how Knowledge Management (KM) and Intellectual Capital (IC) can increase the organizational performance of ambulatory healthcare providers and how such performance can be assessed.Design/methodology/approachFollowing the PRISMA guidelines, a structured review of peer-reviewed English-speaking articles up to 31st December 2019 was conducted. A search of ACM Digital Library, Cochrane Library, DARE, EBSCOHost, Medline, ProQuest, PubMed, ScienceDirect, Scopus and Web of Science produced 8,391 results. All studies that did not examine the impact of KM initiatives on organizational performance in an ambulatory healthcare provider setting were eliminated. The final sample of 31 studies was examined regarding the design of the KM initiatives as well as the performance concepts and indicators employed.FindingsA range of KM tools and methods (Electronic Health Records, Clinical Decision Support, Health Information Technology, Training, Communities of Practice) have been shown to improve healthcare processes but evidence of an impact on outcomes remains mixed. Performance indicators focus on medical quality but rarely capture economic or social performance. Indicators have been adapted from the medical field, but do not adequately capture IC and KM-induced performance.Originality/valueThis review provides an overview of KM initiatives in ambulatory healthcare and assesses the associated performance metrics through an IC lens. Thereby, it enables further research on the interplay of IC, KM and performance in ambulatory care and points to several research gaps. It provides managers with guidance for designing KM initiatives in their organizations

The impact of religiosity, environmental marketing orientation and practices on performance

2018 ◽  
Vol 9 (4) ◽  
pp. 841-862 ◽  
Author(s):  
Pramono Hari Adi ◽  
Wiwiek Rabiatul Adawiyah
Keyword(s):  
Organizational Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Business Practices ◽  
Environmental Orientation ◽  
Content Type ◽  
Environmental Marketing ◽  
Marketing Orientation ◽  
The Impact ◽  
The Relationship

PurposeThis paper aims to investigate the environmental marketing orientation of Muslim entrepreneurs and looks at its relationship with environmental marketing and organizational performance in the context of small and medium enterprises in Indonesian. The study also examines the role of religiosity as a moderator on the relationship between environmental marketing orientation and green marketing.Design/methodology/approachThe paper is empirical and quantitative in nature. The sample of the study is Muslim entrepreneurs in West Java and Central Java Indonesia. The data were analyzed using descriptive statistics and partial least square analysis.FindingsEnvironmental orientation has a positive relationship with environmental marketing and operational and economic performance. Nonetheless, the study suggests no significant influence of environmental marketing on commercial performance due to “greenwashing” practices. Religiosity appears to moderate the relationship between environmental orientation and environmental marketing practices.Research limitations/implicationsThe lack of papers on Islamic marketing makes the depth of discussion somewhat limited.Practical implicationsThe recommendation of this study provides a new path to the local government in mitigating the issue of environmental destructions occurring because of entrepreneurs’ business practices. This study has demonstrated the importance of cultivating religious values among society and specifically entrepreneurs as moral guidelines to further strengthen ethical behavior while conducting businesses. The government may endorse more teaching hours on Islamic curriculum at school to create the generation of religious entrepreneurs.Social implicationsThe act of preserving the environments while conducting businesses is one form of worship in Islam as such we call for the elaboration and application of strategies to instill the paradigm of excellent merchants among Muslim.Originality/valueThis paper is the first of its kind which empirically testing the relationship between environmental marketing and firms performance with religiosity as a moderator among Muslim entrepreneurs in Indonesia.

A comprehensive analysis of knowledge management in Indian manufacturing companies

2017 ◽  
Vol 28 (4) ◽  
pp. 506-530 ◽  
Author(s):  
S.D. Uma Mageswari ◽  
R. Chitra Sivasubramanian ◽  
T.N. Srikantha Dath
Keyword(s):  
Knowledge Management ◽  
Organizational Performance ◽  
Least Squares Method ◽  
Current Status ◽  
Primary Data ◽  
Research Model ◽  
Manufacturing Companies ◽  
Content Type ◽  
The Impact ◽  
Structured Questionnaire

Purpose The purpose of this paper is to ascertain the current status of knowledge management (KM) adoption in the Indian manufacturing organizations and to develop a comprehensive research model to investigate the impact of enabling conditions for KM and the impact of KM on organizational performance through structural equation modelling. Design/methodology/approach A descriptive research design is adopted and primary data are collected through structured questionnaire. In total, 251 responses were obtained from the top- and middle-level managers and the structural relationships in the research model were tested using the partial least squares method. Findings The results revealed a moderate adoption of KM by the manufacturing companies. Also, a significant impact of the enablers on KM processes is observed. It is found that Indian manufacturing is operating in labour-intensive traditional methods and KM is still in its infancy. The impact of KM on the performance is moderate and contradicting the extant literature, the impact of KM on innovation is found to be weak. Research limitations/implications The study is carried out in companies located in India and hence generalizing the findings should be done with caution. The sample is dominated by small- and medium-sized enterprises (SMEs) which may have implications for the findings. Practical implications As manufacturing companies in the developing countries such as India experience a greater competition in the globalized economy, adoption of KM will perk up the performance of the organizations. Practicing managers need to create a culture that facilitates KM adoption. Policy makers shall support SMEs in technology adoption, R&D, skill development and so on. Originality/value Previous KM studies in India are fragmented and analysed KM processes and KM enablers in isolation. Also, the holistic studies on KM literature focussed only on one or two facets of KM. A study which investigates the interactions between KM enablers, KM processes and organizational performance and innovation is scarce. The scarcity of empirical studies on KM and a dearth of understanding of the KM concept led to this maiden attempt to provide a comprehensive understanding of KM framework in the Indian manufacturing sector. A validated structured questionnaire for exploring KM practices in the Indian context is developed. Though the importance of the influence of external factors is theoretically emphasized, an empirical investigation is first of its kind.

A multidimensional view of intellectual capital: the impact on organizational performance

2015 ◽  
Vol 53 (3) ◽  
pp. 668-697 ◽  
Author(s):  
Kaveh Asiaei ◽  
Ruzita Jusoh
Keyword(s):  
Social Capital ◽  
Organizational Culture ◽  
Organizational Performance ◽  
Intellectual Capital ◽  
Stock Exchange ◽  
Listed Companies ◽  
Chief Financial Officers ◽  
Content Type ◽  
Knowledge Resources ◽  
The Impact

Purpose – The purpose of this paper is to empirically explore intellectual capital (IC) from a multidimensional perspective and its relationship with organizational performance (OP) within Iranian public listed companies. Design/methodology/approach – Survey data from Chief Financial Officers in 128 companies within Tehran Stock Exchange were collected and analyzed using partial least squares regressions. Findings – The findings suggest that organizational culture plays a significant role in developing human capital and structural capital while trust is a major determinant of all the IC components, namely human, structural, relational, and social capital. The results also confirm that the investment in human, structural, and relational capital could potentially bring about OP improvement in Iranian public listed companies. Practical implications – A synthesis of various sub-elements of IC supports executives in detecting, capturing, and assessing the different kinds of knowledge resources which must be taken into consideration individually for maximizing OP. Such multidimensional and comprehensive conceptualization of IC would assist organizations to remedy the inefficiency in the exploitation of IC and thereby providing a robust system in order to capture and measure IC more effectively. Originality/value – This study combines literature on IC across diverse academic fields. The multidimensional conceptualization of IC with four sub-dimensions (i.e. human, structural, relational, and social capital) as well as supplementing two antecedent constructs (trust and organizational culture) offer a more systematic manner to synthesize several knowledge-based drivers toward performance which have not been addressed simultaneously in a comprehensive framework.

The impact of the adoption of green marketing on corporate performance of non-profitable organizations: empirical study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hani Al-dmour ◽  
Haifa Hadad ◽  
Rand Al-dmour
Keyword(s):  
Social Responsibility ◽  
Empirical Study ◽  
Developing Country ◽  
Design Methodology ◽  
Corporate Performance ◽  
Green Marketing ◽  
Content Type ◽  
The Impact ◽  
Self Administered Questionnaire ◽  
Structured Questionnaire

Purpose This study aims to examine the impact of green marketing adoption on non-profitable organizations’ performance in Jordan. Design/methodology/approach A structured questionnaire was developed to collect the needed data and test the developed hypotheses to investigate the impact of green marketing adoption on non-profitable organizations’ performance. The data was collected using a self-administered questionnaire distributed to 183 respondents in non-profitable organizations operating in Jordan. Findings The findings indicate that the extent of green marketing adoption by profitable organizations in Jordan is relatively moderate. They also confirm that the corporate performance of non-profitable organizations is positively associated with the extent of adoption of green marketing dimensions, particularly environmental and social responsibility aspects. Originality/value Reviewing the existing literature revealed that similar studies had not previously been undertaken in Jordan as a developing country.

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