Knowledge needs in the non-profit sector: an evidence-based model of organizational practices

2016 ◽  
Vol 20 (1) ◽  
pp. 23-48 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given ◽  
Eric Forcier
Keyword(s):  
Quantitative Data ◽  
Qualitative Data ◽  
Free Text ◽  
Evidence Based ◽  
Theory Approach ◽  
Organizational Practices ◽  
Content Type ◽  
Non Profit ◽  
Types Of Knowledge ◽  
Survey Responses

Purpose – This paper aims to present findings from a study of non-profit organizations (NPOs), including a model of knowledge needs that can be applied by practitioners and scholars to further develop the NPO sector. Design/methodology/approach – A survey was conducted with NPOs operating in Canada and Australia. An analysis of survey responses identified the different types of knowledge essential for each organization. Respondents identified the importance of three pre-determined themes (quantitative data) related to knowledge needs, as well as a fourth option, which was a free text box (qualitative data). The quantitative and qualitative data were analyzed using descriptive statistical analyses and a grounded theory approach, respectively. Findings – Analysis of the quantitative data indicates that NPOs ' needs are comparable in both countries. Analysis of qualitative data identified five major categories and multiple sub-categories representing the types of knowledge needs of NPOs. Major categories are knowledge about management and organizational practices, knowledge about resources, community knowledge, sectoral knowledge and situated knowledge. The paper discusses the results using semantic proximity and presents an emergent, evidence-based knowledge management (KM)-NPO model. Originality/value – The findings contribute to the growing body of literature in the KM domain, and in the understudied research domain related to the knowledge needs and experiences of NPOs. NPOs will find the identified categories and sub-categories useful to undertake KM initiatives within their individual organizations. The study is also unique, as it includes data from two countries, Canada and Australia.

Non-profit organizations’ use of tools and technologies for knowledge management: a comparative study

2017 ◽  
Vol 21 (4) ◽  
pp. 718-740 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given
Keyword(s):  
Knowledge Management ◽  
Comparative Study ◽  
Tool Use ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Free Text ◽  
Content Type ◽  
Non Profit ◽  
Significant Difference ◽  
Non Profit Organizations

Purpose This paper aims to present findings from a study conducted with non-profit organizations (NPOs) in Canada and Australia, focusing on the use of tools and technologies for knowledge management (KM). NPOs of different sizes and operating in different sectors were studied in two large-scale national surveys. The paper is useful to both practitioners in NPOs for understanding tool use for KM activities and to scholars to further develop the KM-NPO domain. Design/methodology/approach Two nation-wide surveys were conducted with Canadian and Australian NPOs of different sizes (i.e. very small to large-sized organizations) and operating in different sectors (e.g. animal welfare, education and research, culture and arts). An analysis of responses explores the use of tools and technologies by NPOs. Respondents identified the tools and technologies they used from nine pre-determined themes (quantitative data) plus an additional category of “other tools” (qualitative data), which allowed for free text responses. The quantitative data were analyzed using both descriptive and inferential statistical techniques and the qualitative data were analyzed using a thematic analysis approach. Findings Quantitative data analysis provides key findings including the popularity of physical, print documents across all NPO sizes and sectors. Statistical tests revealed, for example, there is no significant difference for the same-sized organizations in Canadian and Australian NPOs in the use of tools and technologies for KM activities. However, there were differences in the use of tools and technologies across different sizes of NPOs. The qualitative analysis revealed a number of additional tools and technologies and also provided contextual details about the nature of tool use. The paper provides specific examples of the types of tools and technologies NPOs use. Originality/value The paper has both practical and academic contributions, including areas for future research. The findings on the use of KM tools and technologies by NPOs contribute to the growing body of literature in the KM domain in general and also build the literature base for the understudied KM-NPO domain. NPOs will also find the paper useful in better understanding tools and technological implementation for KM activities. The study is unique not only in the content focus on KM for NPOs but also for the comparative study of activities in two countries.

scholarly journals Two concepts of community in the Niger Delta

2017 ◽  
Vol 10 (3) ◽  
pp. 254-269 ◽  
Author(s):  
Nwamaka Okeke-Ogbuafor ◽  
Tim Gray ◽  
Selina Stead
Keyword(s):  
Sense Of Place ◽  
Niger Delta ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Strong Sense ◽  
Content Type ◽  
Solid Foundation ◽  
Attachment To Place ◽  
Poor Communities

Purpose This paper aims to understand what two apparently contrasting concepts of communality and place attachment say about the quality of community life in the Niger Delta. Design/methodology/approach The research for this paper relied on extensive qualitative and quantitative data: qualitative data were collected from five oil-rich and three oil-poor communities across Ogoniland, while quantitative data were collected from four of these communities. Thematic content analysis was used to interpret the qualitative data, while the quantitative data were analysed through Excel. Findings Most participants from both oil-rich and oil-poor communities strongly reject a social sense of communality and strongly endorse a geographical sense of place. Practical implications The wider implication of this finding is that proponents of community development (CD) have a choice between either the cynical option of noting that Ogoni’s strong sense of place means that they will tolerate limited CD, or the noble option of noting that Ogoni’s strong sense of place is a solid foundation on which to build sustainable CD by empowering citizens to create their own future. Originality/value The originality of this study is twofold. First, it shows the complexity of people’s sense of community encompassing widely different and possibly contradictory elements. Second, it reveals the strength and persistence of people’s attachment to place despite its physical shortcomings.

An in-depth investigation on quality management practices in China

2015 ◽  
Vol 32 (7) ◽  
pp. 736-753 ◽  
Author(s):  
Run H. Niu ◽  
Ying Fan
Keyword(s):  
Quality Management ◽  
Qualitative Data ◽  
Organizational Characteristics ◽  
Theory Approach ◽  
Manufacturing Companies ◽  
Content Type ◽  
Current State ◽  
Program Adoption ◽  
Key Drivers ◽  
Grounded Theory Approach

Purpose – The purpose of this paper is to capture the up-to-date development of quality management (QM) programs in China’s manufacturing landscape. The study aims to gain understanding on the current state-of-the-art QM programs adopted by Chinese manufacturing companies. Furthermore, the study investigates the key drivers and organizational characteristics that may shape the decisions on QM program adoption. Design/methodology/approach – To gain a deep understanding of QM in China’s manufacturing landscape, in-depth interviews were conducted with production managers, quality managers, and/or executives of 12 manufacturing companies in four cities in China in May and June 2012. Each interview lasted about two hours and covered all aspects of QM in the business, including what quality programs are in place and why the business adopts and implements these programs. Grounded theory approach is used to conduct qualitative analysis on the interview transcripts using NVivo 9, a qualitative data analysis program. Findings – Two categories of QM programs adopted by Chinese companies emerged from the analysis, namely, QM systems and QM certifications. QM systems include Total Quality Management (TQM), Six Sigma, and Lean. QM certification includes ISO 9000 series standard certificates, ISO 14000 certificate, OHSAS heath certificates, government regulatory certificates, and industry certificates. The authors found while Six Sigma and Lean adoption is related to parent company requirement, TQM adoption is related to internal quality improvement and control, quality assurance, leadership ideology, culture, and employee commitment. QM certification adoption is significantly related to external drivers. Regarding the effect of organizational characteristics, the study reveals that while corporate governance and ownership influence parent company requirements as an adoption driver, industry, product, and market segmentation influence industry requirements and government regulations as adoption drivers. Research limitations/implications – The findings and proposed conceptual framework are based on qualitative data collected from 12 companies in four cities in China, which may be limited to represent and reveal every aspect of QM programs adopted in Chinese manufacturing industries. The findings provide theoretical propositions that can be verified using a large sample set in future studies. In addition, although the study identified a variety of QM programs adopted, how these programs are implemented warrants further investigation. Practical implications – This study gives a status update and in-depth investigation on the development of QM programs adopted in Chinese manufacturing companies. How internal drivers, external drivers, and organizational characteristics shape companies’ decision on program adoption were explored. The study results provide implications not only for companies that are involved in supply chains with operations in China, but also for Chinese domestic companies competing in global markets to have QM systems in place to ensure quality performance. Originality/value – This study used multiple case study approach and grounded theory approach to conduct in-depth investigation on the current state of QM landscape in China’s manufacturing companies. It contributes to the body of knowledge on QM programs in China by uncovering the linkages between program adoption, key drivers, and organizational characteristics in an integrated framework.

A comparative analysis of the provision of student housing safety measures

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fredrick Simpeh ◽  
Mariam Akinlolu
Keyword(s):  
South Africa ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Sprinkler System ◽  
Student Housing ◽  
Facility Management ◽  
The Body ◽  
Security Measures ◽  
Traffic Light ◽  
Content Type

Purpose Security, safety, environment and health have become an integral part of facility management (FM). Therefore, FM departments within organisations are required to put measures in place to safeguard facility users. This paper thus aims to investigate and compare the safety and security measures that are provided in the student housing of two universities in South Africa. Design/methodology/approach A mixed method approach was adopted; interview was used to collect qualitative data, whereas a questionnaire was used as an instrument to collect quantitative data. Content analysis was used to analyse the qualitative data, whereas both descriptive and inferential statistics were used to analyse the quantitative data. Findings It became evident that university B had a better provision of safety and security measures in the student housing than university A. The study also found that both universities had some lapses in the safety and security measures provided in the student housing. Measures that were lacking in both universities were weapon detector, closed-circuit television (CCTV), water sprinkler system, burglar bars on the doors, lift for disabled students, disabled toilet facility, traffic light, tags for vehicles, first aid box, accident book and medically trained personnel. Research limitations/implications Data were collected from only two universities, making it difficult to generalise the findings of the research. For a broader perspective, a study that expands the number of participating universities is recommended. Practical implications The facility management and safety department in the universities can use the recommendations to improve on the safety and security measures required in the student housing. Moreover, the recommendations can contribute to the development of policy frameworks for student housing safety. Originality/value There is a paucity of studies on student housing safety/security worldwide, and South Africa in particular. With this study, the authors contribute to the body of knowledge in this area of research.

scholarly journals Advancing clinical leadership to improve the implementation of evidence-based practice in surgery: a longitudinal mixed-method study protocol

2020 ◽  
Vol 15 (1) ◽  
Author(s):  
Amy Grove ◽  
Aileen Clarke ◽  
Graeme Currie ◽  
Andy Metcalfe ◽  
Catherine Pope ◽  
...  
Keyword(s):  
Social Network ◽  
Social Network Analysis ◽  
Network Analysis ◽  
Mixed Method ◽  
Qualitative Data ◽  
Mixed Method Study ◽  
Evidence Based ◽  
Theory Approach ◽  
Cross Sectional ◽  
Clinical Leadership

Abstract Background Clinical leadership is fundamental in facilitating service improvements in healthcare. Few studies have attempted to understand or model the different approaches to leadership which are used when promoting the uptake and implementation of evidence-based interventions. This research aims to uncover and explain how distributed clinical leadership can be developed and improved to enhance the use of evidence in practice. In doing so, this study examines implementation leadership in orthopaedic surgery to explain leadership as a collective endeavour which cannot be separated from the organisational context. Methods A mixed-method study consisting of longitudinal and cross-sectional interviews and an embedded social network analysis will be performed in six NHS hospitals. A social network analysis will be undertaken in each hospital to uncover the organisational networks, the focal leadership actors and information flows in each organisation. This will be followed by a series of repeated semi-structured interviews, conducted over 4 years, with orthopaedic surgeons and their professional networks. These longitudinal interviews will be supplemented by cross-sectional interviews with the national established surgical leaders. All qualitative data will be analysed using a constructivist grounded theory approach and integrated with the quantitative data. The participant narratives will enrich the social network to uncover the leadership configurations which exist, and how different configurations of leadership are functioning in practice to influence implementation processes and outcomes. Discussion The study findings will facilitate understanding about how and why different configurations of leadership develop and under what organisational conditions and circumstances they are able to flourish. The study will guide the development of leadership interventions that are grounded in the data and aimed at advancing leadership for service improvement in orthopaedics. The strength of the study lies in the combination of multi-component, multi-site, multi-agent methods to examine leadership processes in surgery. The findings may be limited by the practical challenges of longitudinal qualitative data collection, such as ensuring participant retention, which need to be balanced against the theoretical and empirical insights generated through this comprehensive exploration of leadership across and within a range of healthcare organisations.

Collectors behaving ethically: an emerging consumption constellation

2010 ◽  
Vol 6 (1) ◽  
pp. 45-61 ◽  
Author(s):  
Jennifer Yurchisin ◽  
Sara B. Marcketti
Keyword(s):  
Fair Trade ◽  
Design Methodology ◽  
Qualitative Data ◽  
Significant Information ◽  
Content Type ◽  
Non Profit ◽  
For Profit ◽  
Predominantly Female ◽  
Practical Implications ◽  
Disadvantaged People

PurposeThis study aims to examine the characteristics of ethnographic textile collectors and compare them with the literature regarding fair trade consumers to explore the existence of a possible consumption constellation between collecting and fair trade purchasing.Design/methodology/approachPurposive sampling was used for the study as it maximized the attainment of significant information related to ethnographic textile collecting. Qualitative data from ethnographic textile collectors (n=12) were collected.FindingsResults suggested that collectors were interested in purchasing high quality, authentic products that expressed their identity and individuality. These are similarities shared with fair trade consumers. Furthermore, collectors' motives to help artisans overcome poverty were evident; a similar value guides fair trade purchasing.Research limitations/implicationsThe predominantly female sample of academics may not be representative of the average ethnographic textile collector.Practical implicationsUnderstanding the multiplicity of products and activities representative of one consumer group's lifestyle is beneficial to both for‐profit and non‐profit organizations in terms of product promotion or donation solicitation. The understanding of these consumers' lifestyle can, in turn, help marketers design and implement effective advertising and fundraising campaigns that improve the livelihood and wellbeing of excluded and disadvantaged people in developing countries.Originality/valueThe paper furthers the knowledge base and understanding of these different consumer segments by providing evidence of a consumption constellation between ethnographic textile collectors and fair trade consumers.

Evaluation of on-campus student housing facilities security and safety performance

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fredrick Simpeh ◽  
Solomon Adisa
Keyword(s):  
Quantitative Data ◽  
Qualitative Data ◽  
Student Housing ◽  
Security Measures ◽  
Safety Measures ◽  
Content Type ◽  
Analysis Models ◽  
Level Of Importance ◽  
Method Approach ◽  
Housing Facilities

Purpose The purpose of this paper is to develop a guide for managing the provision of on-campus student housing facilities (SHFs) security and safety measures. Design/methodology/approach This study adopted a mixed-method approach; the questionnaire was used as an instrument to collect quantitative data, whereas the interview was used to collect qualitative data. Descriptive and inferential statistics and importance-performance analysis models were used to analyse the quantitative data, whereas content analysis was used for the qualitative data. Findings This study found that students rated the satisfaction of all the SHFs safety and security measures below the level of importance. Three categories of performance level (i.e. poor, average and good) were determined. It also became evident that most of the measures were performing averagely, quite a number were poorly performing and few were performing well. Research limitations/implications Data was collected from only one university; therefore, the findings of the research may not be generalised. A study that expands the number of participating universities is recommended. Practical implications The guide developed can be used by the facility and/or hostel managers to ensure appropriate management of SHFs security and safety measures. The guide can also assist to ensure that all the essential safety measures are provided when designing, constructing or upgrading SHFs. It would also aid in the development of policy frameworks for SHFs security and safety. Originality/value Although several studies have been conducted on SHFs, studies that mainly focussed on prioritising SHFs security and safety measures are lacking. With this paper, the authors also demonstrate the practicality of the use of the IPA model to aid the process of developing improvement priorities.

QualiBuddy: an online tool to improve research skills in qualitative data analysis

2017 ◽  
Vol 17 (4) ◽  
pp. 306-318 ◽  
Author(s):  
Evelyne Mertens ◽  
Ann Heylighen ◽  
Anja Declercq ◽  
Karin Hannes ◽  
Fred Truyen ◽  
...  
Keyword(s):  
Data Analysis ◽  
Online Education ◽  
Qualitative Data ◽  
Learning Trajectory ◽  
Online Support ◽  
Theory Approach ◽  
Qualitative Data Analysis ◽  
Content Type ◽  
Support Tool ◽  
Multidisciplinary Perspective

Purpose Novice researchers experience difficulties in analysing qualitative data. To develop the skills necessary for qualitative data analysis, theoretical manuals are often insufficient. Supervisors supporting students in analysing qualitative data stress the need for practical guidance, including exercises and feedback. The purpose of this paper is to present and discuss QualiBuddy, an interactive online support tool in answer to this need. Design/methodology/approach An online support tool was developed in answer to existing problems regarding analysing qualitative data. The tool provides a learning trajectory of 11 stages of analysis, which all contain examples, exercises, feedback, verification questions and questions for reflection. This tool is developed from a multidisciplinary perspective and is constructed around various steps. During the development process, internal feedback from the members of the project team, as well as external feedback from an international steering group with experts in qualitative research were taken into account. Findings The tool QualiBuddy is based on an empirically and theoretically grounded approach to qualitative data analyses. Pilot tests with experienced qualitative researchers suggest that the tool potentially allows novice researchers from various domains to develop and improve their skills in conceptualising interview data, specifically within a grounded theory approach. Originality/value QualiBuddy is a newly developed interactive online education tool based on and complementary to existing guides for qualitative data analysis.

Lean Startup for social impact

2018 ◽  
Vol 14 (3) ◽  
pp. 248-267 ◽  
Author(s):  
Kathryn Semcow ◽  
Jenny Knowles Morrison
Keyword(s):  
Research Team ◽  
Social Impact ◽  
Business Models ◽  
Social Innovation ◽  
Model Development ◽  
Evidence Based ◽  
Content Type ◽  
Non Profit ◽  
For Profit ◽  
Lean Startup

Purpose This paper aims to explore an adaptation of the National Science Foundation Innovation Corps (I-CorpsTM) program, which uses the Lean Startup methodology to help STEM scientists commercialize their research. The adaptation, known as I-Corps for Social Impact (I-Corps SI), extends the for-profit canonical model to include mixed revenue and non-profit business models, to help researchers generate social impact. Design/methodology/approach A research team of policy and non-profit experts observed and adapted a canonical I-Corps process, then interviewed academics who are scaling and sustaining socially impactful solutions from their research, including past I-Corps participants, to validate research team learning. Findings The paper describes limitations of the I-Corps model and modifications required to enhance social impact. Practical implications While the field of social entrepreneurship has grown rapidly over the past few decades, social scientists have lagged behind in translating evidence-based research into solutions that can be scaled and sustained to achieve social impact. The paper presents an evidence-based case for a pedagogical tool to close this gap. Originality/value A focus on validated learning and business model development supports a paradigm shift within the social sciences, which can help spur greater social innovation from evidence-based research.

scholarly journals Perception is reality: change leadership and work engagement

2017 ◽  
Vol 38 (7) ◽  
pp. 927-945 ◽  
Author(s):  
Jay L. Caulfield ◽  
Anthony Senger
Keyword(s):  
Organizational Change ◽  
Work Engagement ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Cost Savings ◽  
Change Leadership ◽  
Employee Perceptions ◽  
Human Welfare ◽  
Content Type ◽  
Perceptions Of Leadership

Purpose The purpose of this paper is to investigate how employee perceptions of change and leadership might impact work engagement following major organizational change. Design/methodology/approach Social media invited US workers recently experiencing major organizational change to anonymously complete a web-based survey requesting qualitative and quantitative responses. Values-based coding and thematic analysis were used to explore qualitative data. Hierarchical and linear regression, and bootstrapped mediation were used to analyze quantitative data. Findings Analysis of qualitative data identified employees’ perceptions of ideal change and ideal leadership were well supported in the change leadership literature. Analysis of quantitative data indicated that employee perceptions of leadership fully mediated the relationship between employee perceptions of change and work engagement. Practical implications Study findings imply that how employees perceive change is explained by how they perceive leadership during change, and that these perceptions impact work engagement. Although these findings appear commonsensical, the less than stellar statistics on major organizational change may encourage leaders to become more follower-focused throughout the change process. Originality/value The study makes a contribution to an understudied area of organizational research, specifically applied information processing theory. This is the first study that identifies employee perceptions of leadership as a mediator for perceptions of change and work engagement. From a value perspective, leaders as successful change agents recognize significant cost savings in dollars and human welfare by maintaining healthy workplaces with highly engaged workers.

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