scholarly journals Emotional competence at work

2020 ◽  
Vol 33 (7) ◽  
pp. 1485-1498
Author(s):  
Heini Ikävalko ◽  
Päivi Hökkä ◽  
Susanna Paloniemi ◽  
Katja Vähäsantanen
Keyword(s):  
Emotional Competence ◽  
Healthcare Sector ◽  
Content Type ◽  
Individual Level ◽  
Training Interventions ◽  
Workplace Practices ◽  
One Year ◽  
The Individual ◽  
Practical Implications ◽  
Shed Light

PurposeThe study investigated emotional competence at work and elaborated emotional competence in relation to sociocultural aspects of emotions at work.Design/methodology/approachEmotional competence at work was explored via interviews, surveys and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector.FindingsThe study shed light on emotional competence at work, identifying three domains: individual emotional competence, emotional competence within interactions and emotional competence embedded in workplace practices.Research limitations/implicationsThis study was conducted in one organization.Practical implicationsOrganizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level but also to achieve interaction among members of the organization within collective workplace practices.Originality/valuePrevious studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.

Agricultural entrepreneurship orientation: is academic training a missing link?

2017 ◽  
Vol 59 (7/8) ◽  
pp. 856-870 ◽  
Author(s):  
Soodeh Mohammadinezhad ◽  
Maryam Sharifzadeh
Keyword(s):  
Content Type ◽  
Individual Level ◽  
Configuration Theory ◽  
University Courses ◽  
Level Data ◽  
Academic Courses ◽  
The Individual ◽  
Agricultural Entrepreneurship ◽  
Hierarchy Process ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the importance of academic courses on agricultural entrepreneurship. Design/methodology/approach Modified global entrepreneurship and development index (GEDI) was used to determine entrepreneurial dimensions among 19 graduated students of agricultural colleges resided in Iran. Fuzzy analytical hierarchy process was applied to understand agricultural graduates’ preferences on effectiveness of university courses (core, free elective and restricted elective). Findings Results suggested the importance of professional restricted elective courses to provide students with necessary skills. These courses were successful in providing a context for entrepreneurial profile. Research limitations/implications Innate talent or acquired skills were always the place of debate on entrepreneurial development. The paper builds on the premise that entrepreneurs are made through education and continuing reconstruction of experience, further research is required as the field develops in experience and complexity. Practical implications The paper provides strategies to effectively modify practical route in higher education to enhance entrepreneurial orientation among students. Originality/value The paper is innovative at a conceptual level in modifying GEDI elements in individual-level variables based on GEDI configuration theory. This approach is particularly useful in addressing the bottleneck problems of entrepreneurship profile and focusses on the information interpreted at weights of the individual-level data.

The value of human capital within Canadian business schools

2018 ◽  
Vol 19 (4) ◽  
pp. 836-855 ◽  
Author(s):  
Ajantha Velayutham ◽  
Asheq Razaur Rahman
Keyword(s):  
Human Capital ◽  
Design Methodology ◽  
Positive Association ◽  
Content Type ◽  
Individual Level ◽  
Structural Capital ◽  
The Individual ◽  
Academic Salaries ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to empirically investigate whether an individual’s knowledge, skills and capabilities (human capital) are reflected in their compensation. Design/methodology/approach Data are drawn from university academics in the Province of Ontario, Canada, earning more than CAD$100,000 per annum. Data on academics human capital are drawn from Research Gate. The authors construct a regression analysis to examine the relationship between human capital and salary. Findings The analyses performed indicates a positive association between academic human capital and academic salaries. Research limitations/implications This study is limited in that it measures an academic’s human capital solely through their research outputs as opposed to also considering their teaching outputs. Continuing research needs to be conducted in different country contexts and using negative proxies of human capital. Practical implications This study will create awareness about the value of human capital and its contribution towards improving organisational structural capital. Social implications The study contributes to the literature on human capital in accounting and business by focussing on the economic relevance of individual level human capital. Originality/value The study contributes to the literature on human capital in accounting and business by focussing on the economic relevance of individual level human capital. It will help create awareness of the importance of valuing human capital at the individual level.

scholarly journals Cross-sector dialogue for sustainability: to partner or not to partner?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Celine Louche ◽  
Suzanne Young ◽  
Martin Fougère
Keyword(s):  
Design Methodology ◽  
Special Issue ◽  
Resource Based View ◽  
Content Type ◽  
Individual Level ◽  
Research Themes ◽  
Societal Context ◽  
The Individual ◽  
High Level ◽  
Practical Implications

Purpose The purpose of this paper is to introduce the topic and review the contributions of the special issue papers on cross-sector dialogue for sustainability. The paper also presents avenues for further research. Design/methodology/approach The paper is based on a review of the current literature on cross-sector partnership and dialogue. It explores the current issues in cross-sector partnerships through a discussion of the papers accepted for the special issue, their focus, findings and key contributions. Findings It highlights three main key research themes and learnings from the special issue papers: a high level of “hybridity” of collaboration forms, which involve important tensions; a need to understand partnership in its context and the importance of the individual level in cross-sector collaboration. Practical implications The authors call for attention to be paid to two forms of myopia: a tendency to view partnerships primarily from a resource-based view (without much attempt to measure societal impact) and a reluctance to be explicitly critical (despite empirical evidence of some suboptimal aspects of partnerships). Social implications The authors call for researchers to move away from a resource-based approach to one that is situated in exploring the value derived from partnerships in the broader societal context. The authors suggest some avenues for further research to move the discussion beyond the partnership imperative. Originality/value The paper outlines the need to critically revisit the very essence of what real partnership means and whether dialogue is really taking place.

Envy climate and group performance in full-service hotels: the roles of intragroup relationship conflict and competitive climate

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Wen Wu ◽  
Dan Ni ◽  
Shaoxue Wu ◽  
Lu Lu ◽  
Xijing Zhang ◽  
...  
Keyword(s):  
Group Performance ◽  
Relationship Conflict ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
Functional Perspective ◽  
Group Members ◽  
The Individual ◽  
The Relationship ◽  
Practical Implications

Purpose The extant literature mainly focuses on the antecedents and outcomes of envy at the individual level. Workgroups have become ideal units for research on envy given the ubiquitous teamwork in organizations. This study aims to examine whether, how and when envy climate can influence group performance. Design/methodology/approach The authors analyzed data collected in three waves from a sample of 72 groups with 475 team members in full-service hotels in China. Findings Envy climate was negatively associated with group performance via intragroup relationship conflict. Furthermore, competitive climate moderated the effect of envy climate on intragroup relationship conflict and the indirect effect of envy climate on group performance through intragroup relationship conflict. Practical implications The present research offers organizations valuable insights into how to minimize the climate of envy and competition within a group and relieve the relationship conflict that may damage group performance. Originality/value Drawing on a social functional perspective of emotions, this study enriches the envy research by conceptualizing envy climate as a collective perception and clarifying its effect on group performance. The authors extend the understanding of envy climate by showing how a climate of envy embedded in a group influences group performance and also explain when group members may be more likely to act in a destructive way to respond to such a climate.

The global consciousness path to sustainable tourism: a perspective paper

2020 ◽  
Vol 75 (1) ◽  
pp. 69-75 ◽  
Author(s):  
Alan A. Lew
Keyword(s):  
Sustainable Development ◽  
Quantum Physics ◽  
Global Awareness ◽  
Content Type ◽  
Individual Level ◽  
Travel And Tourism ◽  
Global Consciousness ◽  
Human Desire ◽  
The Individual ◽  
Practical Implications

Purpose Tourism and travel experiences are a major contributor to expanding global awareness and consciousness, which is necessary to achieve sustainable development in an integrated and rapidly shrinking world. Design/methodology/approach Consciousness is a major area of theoretical speculation and debate in neuroscience, philosophy, psychology, biology, quantum physics and spirituality disciplines. These fields offer insights into how tourism contributes to an evolving global consciousness. Findings Global consciousness is needed to give a context and vision for addressing the pressing needs of the world today. It is a platform to integrate sustainability at the individual level, and it justifies the human desire to travel as a consciousness expanding experience. In this way, tourism can serve as a positive force for creating a truly sustainable future world. Practical implications Global consciousness could be adopted as an 18th UN Sustainable Development Goal to give a holistic, spiritual and personal vision to sustainable development, which is currently lacking. Travel and tourism would be a major participant in achieving this goal. Originality/value Global consciousness is a non-dualist visionary goal for humankind, and for travel and tourism, which could move both toward more sustainable outcomes than have the reductionist sustainable development practices of the past.

scholarly journals How harmful are online firestorms for brands?

2019 ◽  
Vol 24 (1) ◽  
pp. 133-151
Author(s):  
Elena Delgado-Ballester ◽  
Inés López-López ◽  
Alicia Bernal-Palazón
Keyword(s):  
Negative Consequences ◽  
Negative Effects ◽  
Brand Relationships ◽  
Content Type ◽  
Individual Level ◽  
Exploratory Approach ◽  
Negative Comments ◽  
Cast Doubt ◽  
The Individual ◽  
Practical Implications

Purpose Adopting an exploratory approach, this paper aims to focus on the potential negative consequences that online firestorms (OFs) might have on consumer–brand relationships. Specifically, the authors focus on the individual level through taking a close look at the content that users generate during these attacks. Design/methodology/approach The authors conducted content analysis to study four recent brand-related OFs that occurred on Twitter. Findings The results show that brands are at the core of the users’ conversations, although other actors, such as competing firms, can also be affected. Negative comments greatly exceed positive ones. Actions against the brand, both passive (avoidance) and active (vengeance), emerged during the OFs. Research limitations/implications The exploratory nature of the study could cast doubt on the generalizability of the results. Moreover, the number of OF analyzed is limited, although they represent an interesting variety of brand misconducts. Practical implications Nowadays, brands are publicly scrutinized through social networks, as the networks enable users to speak out about brands’ perceived mistakes and wrongdoings. This paper confirms that managers should monitor, understand and try to respond to OFs to minimize their impact. Originality/value Online firestorms are a recent phenomenon that has gained attention finally, as they can reach hundreds of users in real-time and can involve a huge amount of comments posted online against a brand. These attacks could severely damage the brand, even when there is no strong evidence of the posted content being true. This paper adds to the scarce literature on the topic and analyzes the negative effects for brands.

Collective personality fit and diversity – how effective are they in predicting relationship conflict?

2019 ◽  
Vol 31 (2) ◽  
pp. 201-219
Author(s):  
Jee Young Seong ◽  
Doo-Seung Hong
Keyword(s):  
Work Teams ◽  
Interactive Effect ◽  
Relationship Conflict ◽  
Content Type ◽  
Team Members ◽  
Individual Level ◽  
The Individual ◽  
High Level ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the interactive effect of collective personality fit and its diversity on relationship conflict in a team context. Design/methodology/approach Data were collected from 1,265 employees and their leaders in 110 work teams in a Korean manufacturing company. Findings The results show that the two-way interaction between collective personality fit and its dispersion affects relationship conflict in teams. The effect of collective fit on relationship conflict was found to be weaker when the dispersion of collective fit is low than when it is high. This study reports that a high level of collective fit dispersion may help resolve relationship conflict in certain conditions, such as when the level of collective fit is high. Practical implications This paper implies that the diverse perception of fit does not always hamper intragroup consonance, and relationship conflict can be reduced as long as the overall level of collective fit is high. The diverse or heterogeneous personalities of team members contribute unique attributes of each member to the success of the team because some members of a heterogeneous team may play the role of filling the gap left by others. Originality/value This study argues that collective fit is a new construct, not a simple aggregation of individual fit traits, and the pattern of relationships at the individual level is not replicated at the group level, either conceptually or empirically.

Customer experience formation in today’s service landscape

2016 ◽  
Vol 27 (5) ◽  
pp. 678-703 ◽  
Author(s):  
Michaela Lipkin
Keyword(s):  
Design Methodology ◽  
Research Problem ◽  
Customer Experience ◽  
Sense Making ◽  
Content Type ◽  
Individual Level ◽  
The Individual ◽  
Advance Theory ◽  
Practical Implications ◽  
Service Field

Purpose The purpose of this paper is to review customer experience formation (CXF) by first locating and analyzing how researchers approach CXF in the service literature and the theoretical underpinnings of these approaches, and then assessing which approaches are best suited for understanding, facilitating, and examining CXF in today’s service landscape. Design/methodology/approach This study systematically reviews 163 articles published between 1998 and 2015 in the service field. Findings This study illustrates how researchers approach CXF on the individual level by applying stimulus- interaction- or sense-making-based perspectives. These reflect researchers’ theoretical underpinnings for how individuals realize the customer experience within environmental, social, and temporal contexts through intermediation. Researchers further apply contextual lenses, including the dyadic and service- or customer-ecosystem lenses, which reflect their theoretical underpinnings for explaining how various actor constellations and contextual boundaries frame individual-level CXF. Finally, this study shows why the sense-making-based perspective, together with a service- or customer-ecosystem lens, is particularly suitable for approaching complex CXF in today’s service settings. Research limitations/implications To advance theory, researchers should choose the approaches resonant with their research problem and worldview but also consider that today’s complex service landscape favors holistic and systemic approaches over atomistic and dyadic ones. Practical implications This study provides managers with recommendations for understanding, facilitating, and evaluating contemporary CXF. Originality/value This study advances the understanding of CXF by systematically reviewing its multiple layers, approaches, and dimensions and the opportunities and challenges of each approach.

Who bears the burden of wage cuts? Evidence from Finland during the 1990s

2007 ◽  
Vol 28 (2) ◽  
pp. 100-121 ◽  
Author(s):  
Petri Böckerman ◽  
Seppo Laaksonen ◽  
Jari Vainiomäki
Keyword(s):  
Real Wage ◽  
Nominal Wage ◽  
Full Time ◽  
Content Type ◽  
Individual Level ◽  
Part Time ◽  
The Individual ◽  
Wage Cuts ◽  
Practical Implications ◽  
Transitory Component

PurposeThis paper aims to explore the incidence of nominal and real wage cuts in the Finnish private sector during the 1990s.Design/methodology/approachEstimation of econometric models for the probability of wage cuts using individual‐level wage survey data from the payroll records of the Finnish employers' organizations.FindingsCentralized nominal wage freezes together with a positive inflation rate produced real wage cuts for a large proportion of workers during the worst recession years of the early 1990s. Hence, centralized bargaining shaped the adjustment. The share of nominal wage cuts does not increase with falling inflation, which is consistent with downward wage rigidities. Full‐time workers have had a lower likelihood of wage cuts compared with part‐time workers. Declines in wages have also been more common in small plants. There is an important transitory component in wage cuts.Practical implicationsProvides useful information about the adjustment of wages at the individual level.Originality/valueFew papers have analysed individual and employer characteristics that account for wage cuts. The paper contributes to the literature on wage rigidity.

The dynamics of congressional popularity on Instagram

2020 ◽  
Vol 44 (5) ◽  
pp. 995-1011
Author(s):  
David O'Connell
Keyword(s):  
Regression Models ◽  
User Engagement ◽  
Content Type ◽  
Presidential Candidates ◽  
Increasing Trend ◽  
Personal Content ◽  
The Individual ◽  
Published Research ◽  
Practical Implications ◽  
Shed Light

PurposeThe purpose of this paper to understand why some members of Congress have more Instagram followers, and why some Congressional Instagram posts receive more likes and comments.Design/methodology/approachThis study is based on a content analysis of every Instagram post shared by all members of Congress who were seated for the first six months of the 115th Congress (17,811 posts in all). Information was collected at both the account level, as well as at the level of the individual post. Variables were then created to predict a member's followers and a post's likes and comments using a series of regression models.FindingsThis paper finds that factors capturing real world influence best explain why some members have more followers on Instagram. Senators, members who have served longer in office, past or future presidential candidates, Congressional leaders and ideological extremists all had significantly more followers. This paper also shows that personal content such as family photos, personal photos, selfies and pet photos produces significantly more user responses, while impersonal content like text based posts produces fewer.Practical implicationsThis paper offers a general understanding of how anyone might maximize their user engagement on Instagram.Originality/valueLittle published research has studied how politicians use Instagram. This paper expands previous work examining influence on Twitter and Facebook. Further, these findings shed light on broader issues, including how social media reinforces existing power biases, and on the increasing trend towards personalization in American politics.

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