Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being

2017 ◽  
Vol 31 (4/5) ◽  
pp. 438-451 ◽  
Author(s):  
Lilliemay Cheung ◽  
Janet R. McColl-Kennedy ◽  
Leonard V. Coote
Keyword(s):  
Social Capital ◽  
Social Networks ◽  
Natural Disaster ◽  
Well Being ◽  
Active Role ◽  
Social Capital Theory ◽  
Theory And Practice ◽  
Service Research ◽  
Content Type ◽  
Vulnerable Consumer

Purpose This paper aims to demonstrate how vulnerable consumer-citizens mobilize social capital following a natural disaster, showing how different forms of social capital contribute to well-being and resilience. Design/methodology/approach An embedded case study design comparing three different social networks is employed. Findings Understanding the active role consumer-citizens play in provisioning within social networks provides a deeper understanding of the important mechanisms that explain how different forms of social capital contribute to well-being. The three identified networks demonstrate different structural signatures composed of differing forms of social capital that arise following a natural disaster. Research limitations/implications Drawing on social capital theory, this study contributes to advancing transformative service research, providing implications for both theory and practice. Originality/value This study is one of the first to empirically compare networks in a natural disaster context, demonstrating the effects of bonding, bridging and linking social capital on well-being and community resilience. This study shows how social network analysis can be used to model network processes and mechanisms. Findings highlight the important role of social provisioning to vulnerable consumer-citizens as an alternate form of consumption.

Social capital, employees' well-being and knowledge sharing: does enterprise social networks use matter? Case of Tunisian knowledge-intensive firms

2020 ◽  
Vol 21 (6) ◽  
pp. 1153-1183 ◽  
Author(s):  
Sarra Berraies ◽  
Rym Lajili ◽  
Rached Chtioui
Keyword(s):  
Social Capital ◽  
Social Networks ◽  
Knowledge Sharing ◽  
Well Being ◽  
Content Type ◽  
Mediating Role ◽  
Enterprise Social Networks ◽  
Knowledge Intensive ◽  
The Relationship

PurposeThe objective of this research is to examine the mediating role of employees' well-being in the workplace in the relationship between the dimensions of social capital, namely structural, relational and cognitive social capital and knowledge sharing, as well as the moderating role of enterprise social networks between knowledge sharing and employees' well-being.Design/methodology/approachA quantitative approach was performed within a sample of 168 middle managers working in knowledge-intensive firms in Tunisia. The Partial Least Squares method was used to analyze the data collected.FindingsResults highlight the importance of the dimensions of social capital as a lever for boosting knowledge sharing. It also reveals that employees' well-being plays a mediating role in the link between structural and relational social capital and knowledge sharing. Moreover, findings show that while enterprise social networks use does not moderate the relationship between employees' well-being and knowledge sharing, it has a positive and significant effect on knowledge sharing.Originality/valueOn the basis of a socio-technical perspective of knowledge management, this research pioneers the examination of the mediating effect of employees' well-being in the link between dimensions of social capital and knowledge sharing and the moderating role of enterprise social networks use within knowledge-intensive firms. Findings of this study may help managers of knowledge-intensive firms in boosting knowledge sharing within organizations, in improving knowledge workers' well-being and thus in motivating and retaining these talented employees.

scholarly journals Sense of belonging as an indicator of social capital

2020 ◽  
Vol 40 (7/8) ◽  
pp. 627-642
Author(s):  
Mi Young Ahn ◽  
Howard H. Davis
Keyword(s):  
Higher Education ◽  
Social Capital ◽  
Higher Education Policy ◽  
Sense Of Belonging ◽  
Mixed Methods Research ◽  
Social Research ◽  
Well Being ◽  
Social Capital Theory ◽  
Capital Theory ◽  
Content Type

PurposeThis paper examines the possibility of using sense of belonging as an indicator for social capital. Social capital, from the collective social capital theory perspective, is constructed from three main elements: trust, social network and participation. Social capital is crucial to civil society and well-being, but there is no consensus on how to define and measure it. This paper approaches this problem with the different but related concept of sense of belonging, as belonging overlaps with social capital conceptually, but also is more amenable to measurement.Design/methodology/approachQualitative and quantitative data was collected from approximately 800 university students and used to explore the relationship between belonging and social capital both conceptually and empirically in the higher education context.FindingsThe mixed methods research analysis in this paper provides strong evidence to show how sense of belonging and social capital are theoretically and empirically intertwined, Conceptually they occupy overlapping spheres and their connections can be clearly traced and measured. This is supported by substantial statistical evidence of their relatedness, despite their independent origins in social research. For these reasons, this paper argues that sense of belonging can be used as a simplified alternative way to measure social capital.Originality/valueThis paper explains the advantages of using sense of belonging to understand social capital. It sets out a conceptual framework and provides a statistical demonstration. This paper develops and enriches a current strand of social capital and sense of belonging research in the fields of sociology and higher education policy.

scholarly journals Transforming human trafficking rescue services in Nigeria: towards context-specific intersectionality and trauma-informed perspectives

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Foluké Abigail Badejo ◽  
Ross Gordon ◽  
Robyn Mayes
Keyword(s):  
Human Trafficking ◽  
Well Being ◽  
Ethnographic Study ◽  
Theory And Practice ◽  
Service Research ◽  
Cultural Norms ◽  
Content Type ◽  
Rescue Service ◽  
Trauma Informed ◽  
Context Specific

Purpose This study aims to introduce context-specific intersectionality and trauma-informed perspectives for transformative services theory and practice. While transformative service research concerning vulnerable people has focused on well-being and alleviating suffering, there has been less attention paid to how the intersection of scales of social categorisation such as class, gender and cultural norms shapes experiences and outcomes. Likewise, there is a paucity of attention to how lived experiences of trauma among people, such as human trafficking survivors, can and should influence service interactions, delivery and outcomes. Design/methodology/approach The authors draw upon insights from a focused ethnographic study featuring narrative interviews with ten human trafficking survivors and seven rescue service industry stakeholders, as well as field observations, in Nigeria. Thus, this work enriches the limited scholarship on transformative services across Africa, where local cultural contexts have a significant influence on shaping service environments. Findings The authors identify how the intersections of socio-economic class, gender dynamics, cultural norms and trauma shape the service experience for survivors. Originality/value The authors argue for the criticality of intersectionality and trauma-informed perspectives to transformative services to improve the mental and economic well-being of survivors of human trafficking in the long term.

scholarly journals Bonds, bridges and ties: applying social capital theory to LGBT people’s housing concerns later in life

2016 ◽  
Vol 17 (1) ◽  
pp. 16-25 ◽  
Author(s):  
Andrew King ◽  
Ann Cronin
Keyword(s):  
Social Capital ◽  
Social Networks ◽  
Design Methodology ◽  
Pierre Bourdieu ◽  
Social Capital Theory ◽  
Capital Theory ◽  
Content Type ◽  
Robert Putnam ◽  
Theoretical Context ◽  
Bisexual And Transgender

Purpose – The purpose of this paper is to contribute to debates about lesbian, gay, bisexual and transgender (LGBT) housing later in life by placing these in a theoretical context: social capital theory (SCT). Design/methodology/approach – After a discussion of SCT, emanating from the works of Robert Putnam and Pierre Bourdieu, the paper draws on existing studies of LGBT housing later in life, identifying key concerns that are identified by this body of literature. Findings – The paper then applies SCT to the themes drawn from the LGBT housing later in life literature to illustrate the usefulness of putting these in such a theoretical context. Originality/value – Hence, overall, the paper fills an important gap in how the authors think about LGBT housing later in life; as something that is framed by issues of social networks and connections and the benefits, or otherwise, that accrue from them.

Customer delight during a crisis: understanding delight through the lens of transformative service research

2020 ◽  
Vol 32 (1) ◽  
pp. 129-141 ◽  
Author(s):  
Donald C. Barnes ◽  
Jessica Mesmer-Magnus ◽  
Lisa L. Scribner ◽  
Alexandra Krallman ◽  
Rebecca M. Guidice
Keyword(s):  
Critical Incident ◽  
Service Providers ◽  
Psychological Theory ◽  
Well Being ◽  
Service Research ◽  
Service Encounters ◽  
Need Fulfillment ◽  
Content Type ◽  
Customer Delight ◽  
Service Experiences

PurposeThe unprecedented dynamics of the COVID-19 pandemic has forced firms to re-envision the customer experience and find new ways to ensure positive service encounters. This context has underscored the reality that drivers of customer delight in a “traditional” context are not the same in a crisis context. While research has tended to identify hedonic need fulfillment as key to customer well-being and, ultimately, to invoking customer delight, the majority of studies were conducted in inherently positive contexts, which may limit generalizability to more challenging contexts. Through the combined lens of transformative service research (TSR) and psychological theory on hedonic and eudaimonic human needs, we evaluate the extent to which need fulfillment is the root of customer well-being and that meeting well-being needs ultimately promotes delight. We argue that in crisis contexts, the salience of needs shifts from hedonic to eudaimonic and the extent to which service experiences fulfill eudaimonic needs determines the experience and meaning of delight.Design/methodology/approachUtilizing the critical incident technique, this research surveyed 240 respondents who were asked to explain in detail a time they experienced customer delight during the COVID-19 pandemic. We analyzed their responses according to whether these incidents reflected the salience of hedonic versus eudaimonic need fulfillment.FindingsThe results support the notion that the salience of eudaimonic needs become more pronounced during times of crisis and that service providers are more likely to elicit perceptions of delight when they leverage meeting eudaimonic needs over the hedonic needs that are typically emphasized in traditional service encounters.Originality/valueWe discuss the implications of these findings for integrating the TSR and customer delight literatures to better understand how service experiences that meet salient needs produce customer well-being and delight. Ultimately, we find customer delight can benefit well-being across individual, collective and societal levels.

scholarly journals Networking behaviour, graduate employability: a social capital perspective

2017 ◽  
Vol 59 (4) ◽  
pp. 374-388 ◽  
Author(s):  
Saša Batistic ◽  
Alex Tymon
Keyword(s):  
Social Capital ◽  
Goal Orientation ◽  
Career Guidance ◽  
Business Students ◽  
Social Capital Theory ◽  
Full Time ◽  
Access To Information ◽  
Content Type ◽  
Perceived Employability ◽  
Graduate Employability

Purpose Drawing on the overarching framework of social capital theory, the purpose of this paper is to develop and empirically examine networking behaviour and employability within the higher education context. Design/methodology/approach In a sample of 376 full-time business students the authors measured perceived employability, networking behaviour, access to information and resources and job-search learning goal orientation (JSLGO). Findings The authors found networking is related to increased internal and external perceived employability by boosting access to information and resources. The results also demonstrate that networking is positively related to access to information and resources for low and high JSLGO, the relationship being stronger for those with higher levels. Research limitations/implications The results provide an enriched view of individual networking behaviour by offering an indirect model of networking outcomes and to the graduate employability and social capital literatures. Practical implications The findings may provide focus for individuals concerned with enhancing their employability and those involved in supporting career guidance. Originality/value Obvious beneficiaries are students, for whom employment is a key concern, and universities who face increasing pressure to enhance graduate employability whilst resources to do so are diminishing. To this end the authors highlight activities that may develop networking behaviours and JSLGO.

Community-based social partnerships in crisis resilience: a case example in Greece

2017 ◽  
Vol 26 (2) ◽  
pp. 203-216 ◽  
Author(s):  
Maria Drakaki ◽  
Panagiotis Tzionas
Keyword(s):  
Social Capital ◽  
Financial Crisis ◽  
Public Awareness ◽  
Well Being ◽  
Community Based ◽  
Content Type ◽  
Social Partnership ◽  
National Network ◽  
Building Community ◽  
Shared Risk

Purpose The purpose of this paper is to describe in-depth a community-based social partnership, emerged in response to the financial crisis in Greece, with members from the private, public and civic sectors, using a case example of a grass-root self-organised national network. Design/methodology/approach Formal and informal interviews as well as written communication with members of the partnership mainly formed the basis for the analysis. Topics covered formation and implementation activities, outcomes, relationship issues, such as trust and links to social capital. Findings A shared community risk and a national media campaign to increase public awareness of the issue were catalysts for individuals’ sensitisation and participation in the partnership. The shared risk was the loss of community’s social cohesion, through poverty aggravated by the financial crisis. Self-organisation led to innovative relationships, whereas trust, collective action and collaboration show social capital attributes in the partnership enabling resilience development. Research limitations/implications The research contributes in the fields of community-based partnerships and engagement in building community and crisis resilience. The findings are based on a case example. More evidence is needed in order to derive generalised statements about the partnership’s contribution to crisis resilience. Practical implications The partnership has shown impact on community engagement, health and well-being. Originality/value This paper presents a partnership type for building community and crisis resilience with the case example of one such partnership in Greece, formed to alleviate community distress caused by the crisis.

scholarly journals Reading on and between the lines: risk identification in collaborative and adversarial buyer–supplier relationships

2018 ◽  
Vol 23 (4) ◽  
pp. 351-376 ◽  
Author(s):  
Yiyi Fan ◽  
Mark Stevenson
Keyword(s):  
Social Capital ◽  
Supply Chain ◽  
Risk Identification ◽  
Social Capital Theory ◽  
Future Research ◽  
Supplier Relationships ◽  
Content Type ◽  
Signalling Theory ◽  
Multi Level ◽  
The Impact

Purpose This paper aims to investigate how supply chain risks can be identified in both collaborative and adversarial buyer–supplier relationships (BSRs). Design/methodology/approach This research includes a multiple-case study involving ten Chinese manufacturers with two informants per organisation. Data have been interpreted from a multi-level social capital perspective (i.e. from both an individual and organisational level), supplemented by signalling theory. Findings Buyers use different risk identification strategies or apply the same strategy in different ways according to the BSR type. The impact of organisational social capital on risk identification is contingent upon the degree to which individual social capital is deployed in a way that benefits an individual’s own agenda versus that of the organisation. Signalling theory generally complements social capital theory and helps further understand how buyers can identify risks, especially in adversarial BSRs, e.g. by using indirect signals from suppliers or other supply chain actors to “read between the lines” and anticipate risks. Research limitations/implications Data collection is focussed on China and is from the buyer side only. Future research could explore other contexts and include the supplier perspective. Practical implications The types of relationships that are developed by buyers with their supply chain partners at an organisational and an individual level have implications for risk exposure and how risks can be identified. The multi-level analysis highlights how strategies such as employee rotation and retention can be deployed to support risk identification. Originality/value Much of the extant literature on supply chain risk management is focussed on risk mitigation, whereas risk identification is under-represented. A unique case-based insight is provided into risk identification in different types of BSRs by using a multi-level social capital approach complemented by signalling theory.

Childhood-onset disability, strong ties and employment quality

2017 ◽  
Vol 36 (4) ◽  
pp. 290-305 ◽  
Author(s):  
David Baldridge ◽  
Alison M. Konrad ◽  
Mark E. Moore ◽  
Yang Yang
Keyword(s):  
Social Capital ◽  
Family Of Origin ◽  
Social Capital Theory ◽  
Childhood Onset ◽  
Hours Worked ◽  
Strong Ties ◽  
Content Type ◽  
Skill Utilization ◽  
Employment Quality ◽  
The Impact

Purpose Persons with childhood-onset disabilities are among the most marginalized populations, often unemployed or underemployment in jobs providing neither adequate hours for financial self-sufficiency nor fulfillment through skill-utilization. The purpose of this paper is to examine the extent to which social capital in the form of strong ties with family and friends is associated with enhanced employment outcomes for persons with childhood-onset disabilities. Design/methodology/approach Questioning the current theoretical consensus that strong social ties are unimportant to employment quality, the authors draw on disability research and opportunity, motivation and ability social capital theory to propose a model of the impact of strong ties with family and friends on paid-work-hours and skill-utilization as well as the potential moderating role of gender and disability severity. The authors then test this model using data from 1,380 people with childhood-onset disabilities and OLS regression analysis. Findings As theorized, family-of-origin-size is positively associated with hours worked. Family-of-origin-size is also associated with having more close friends and children. These strong ties, in turn, are positively associated with hours worked. The impact of having more children on hours worked and skill-utilization, however, is positive for men but non-significant for women. Originality/value This study breaks new ground by focusing on the association between strong ties with family and friends and employment quality for people with childhood-onset disabilities – a marginalized and understudied group. Findings further indicate the particular vulnerability of women with disabilities.

scholarly journals Carsharing: a systematic literature review and research agenda

2021 ◽  
Vol 32 (6) ◽  
pp. 55-91
Author(s):  
Brenda Nansubuga ◽  
Christian Kowalkowski
Keyword(s):  
Literature Review ◽  
Business Models ◽  
Theory And Practice ◽  
Service Research ◽  
Policy Makers ◽  
Content Type ◽  
Customer Base ◽  
State Of Research ◽  
Systematic Selection ◽  
Future Work

PurposeFollowing the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.Design/methodology/approachSystematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020.FindingsThe literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.Practical implicationsFor managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success.Originality/valueThis is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

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