scholarly journals A best-worst-method-based performance evaluation framework for manufacturing industry

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sharfuddin Ahmed Khan ◽  
Simonov Kusi-Sarpong ◽  
Iram Naim ◽  
Hadi Badri Ahmadi ◽  
Adegboyega Oyedijo

PurposeThe purpose of paper is to develop a performance evaluation framework for manufacturing industry to evaluate overall manufacturing performance.Design/methodology/approachThe best-worst method (BWM) is used to aid in developing a performance evaluation framework for manufacturing industry to evaluate their overall performance.FindingsThe proposed BWM-based manufacturing performance evaluation framework is implemented in an Indian steel manufacturing company to evaluate their overall manufacturing performance. Operational performance of the organization is very consistent and range between 60% and 70% throughout the year. Management performance can be seen high in the 1st and 2nd quarter of the financial year ranging from 70% to 80%, whereas a slight decrease in the management performance is observed in the 3rd and 4th quarter ranging from 60% to 70%. The social stakeholder performance has a peak in first quarter ranging from 80% to 100% as at start of financial year.Originality/valueThis paper utilized BWM, a MCDM method in developing a performance evaluation index that integrates several categories of manufacturing and evaluates overall manufacturing performance. This is a novel contribution to BWM decision-making application.

2020 ◽  
Vol 120 (6) ◽  
pp. 1125-1148
Author(s):  
Chinho Lin ◽  
Yu-Wen Chiu ◽  
Wen-Chieh Chen ◽  
Shu-Fang Ting

PurposeThe aim of this article is to construct a performance evaluation framework that can be employed in companies to enhance their business operations and strengthen their financial advantage in the current environment. To validate the approach, a case example has been included to assess the practicality and validity of this approach when applied in a real environment.Design/methodology/approachThis study focuses on an important part of the strategic planning process: internal scrutiny and environmental (external) scanning, in which an evaluation of company performance is divided into two stages by using network DEA and the cross-efficiency approach. In addition, this article employs Miles and Snow's typology for classifying the strategies used by companies.FindingsThe analytical results show that the proposed framework can be useful for companies seeking to evaluate which strategies may be the most appropriate, based on Miles and Snow's typology, to effectively reallocate limited resources.Research limitations/implicationsThe evaluation in this study only uses financial data and does not take other nonfinancial indicators into consideration.Originality/valueThis research provides value by classifying each company included in the study in terms of its capability and financial efficiency according to Miles and Snow's system of strategy classification. Second, an internal and external performance measuring framework is constructed. Finally, some propositions for top management are provided by analyzing the financial advantages of using a performance evaluation framework that can help top management make decisions more objectively.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luiz Guilherme Rodrigues Antunes ◽  
Fernando Freire Vasconcelos ◽  
Camila Maria de Oliveira ◽  
Hamilton Luiz Corrêa

PurposeThe purpose of this paper is to develop a performance evaluation framework designed exclusively to look at startups' reality.Design/methodology/approachThis paper is exclusively theoretical, however, with the application of the Delphi method. For the application of this method, the framework was transformed in a questionnaire with closed- and open-ended questions, which is applied to 12 experts in this theme. A pre-test of the instrument was carried out, and the analysis was developed by sum.FindingsAs a result, the framework presents a cyclic format, encompassing the strategy, goal, modules, indicators, actions and evaluation of the performance assessment method, using a spiral format, and assigning the time variable.Research limitations/implicationsThis research contributes for the advance of performance assessment methods that consider organizations' life cycle and for the assessment of startups, for presenting an exclusive tool in this context.Practical implicationsThe results can contribute as a potential management tool with an integrative, recursive and continuous character. It has the potential to imply the behavior and capabilities of managers, given their difficulties in managing their business.Originality/valueAs originality of the work, the use of the organization life cycle stands out to compose a performance evaluation process, which has not yet been addressed in the performance literature.


Author(s):  
Ahmed Abdelsalam ◽  
Pier Luigi Ventre ◽  
Carmine Scarpitta ◽  
Andrea Mayer ◽  
Stefano Salsano ◽  
...  

2021 ◽  
Vol 7 (5) ◽  
pp. 2445-2453
Author(s):  
Fan Yuqing ◽  
Song Zhigang ◽  
Gao Honghu

Objectives: Tobacco logistics matters greatly in the development of the tobacco industry. Logistics performance evaluation is a sub-part of tobacco enterprise management performance evaluation. The in-depth study of logistics performance evaluation can form a more comprehensive enterprise management performance evaluation system, and provide logistics management tools such as control, diagnosis and coordination for enterprise logistics management. Methods: In this paper, a tobacco enterprise logistics performance evaluation index system is constructed from six aspects, including transportation, warehousing, inventory management, informatization, customer service and finance. A tobacco enterprise logistics performance evaluation method based on principal component analysis is put forward. Results: Through calculation, the comprehensive evaluation value of tobacco logistics performance of enterprises X in each year is obtained. The enterprise logistics performance is the worst in 2016. The enterprise logistics performance is the best in 2019. It indicates that the logistics level and ability of tobacco enterprises are improving year by year. Conclusion: Seen from the example, the principal component analysis method can be used to properly evaluate the logistics performance level of tobacco enterprises, and provide objective and quantitative reference data for tobacco enterprises to improve their logistics performance level and benefits.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alberto Bayo-Moriones ◽  
Alejandro Bello-Pindado

PurposeThe purpose of this paper is to analyse the impact on manufacturing performance of human resource management (HRM) practices across two job levels within manufacturing firms in Argentina and Uruguay: that of line managers and frontline workers. HRM practices are categorised into three bundles defined by the AMO theoretical framework: ability, motivation and opportunity.Design/methodology/approachThe article uses data from a survey to 301 manufacturing plants in Uruguay and Argentina. Given the characteristics of the dependent variable, linear regression models have been estimated in order to test the hypotheses.FindingsThe results show that the ability and opportunity bundles for line managers are positively associated with manufacturing performance. However, only the motivation bundle affects manufacturing performance for frontline workers.Research limitations/implicationsThe main limitations are the use of cross-sectional data, the focus on two specific countries and the analysis of two employee categories that are not completely homogenous. The paper extends the contingency perspective in HRM by examining the relevance of job level as a contingent factor in the HRM-performance relationship in the manufacturing industry.Practical implicationsThe results suggest that manufacturing companies should target HR investments more towards line managers than to frontline employees. More specifically, they should concentrate efforts on the ability and opportunity bundles.Originality/valueThe article contributes to the very limited empirical evidence on the impact of HRM differentiation on firm performance by analysing sub-dimensions in a context not previously analysed.


2020 ◽  
Author(s):  
Na Du ◽  
Man Yuan ◽  
Peng Wu ◽  
Zhiwu Li

Abstract Background: In the context of China’s aging population, comprehensive medical care, convenient diagnosis, comprehensive medical care and elderly care services are increasingly needed. But China's medical care and elderly care service system is still immature. This study aims to build a performance evaluation index/criteria system for the combination of medical care and elderly care services and present an empirical approach to assess them.Methods: A two-stage DEA approach is taken: 1) establish a performance evaluation index system for the combination of medical care and elderly care services, 2) adopt a two-stage DEA to evaluate the performance of 30 pension institutions in China, and 3) Determine and identify important criteria to improve the efficiency of pension institutions. Results: The results show that the two-stage DEA accounted for a relatively high affiance of medical and nursing care services, but resource allocation still needs to be further optimized. Institutions with ineffective DEA need to reduce the five factors of operations, management, fixed assets, technology and services in the input dimension. In the output dimension, the service evaluation effect and safety management effect need to be improved. The performance of combined old-age care and medical care in old-age institutions can be improved in terms of investment in fixed assets, methods of capital subsidies, supervision and management, as well as standardized operations.Conclusions: This study establish a performance evaluation index system for the combination of medical care and elderly care services and present a two-stage DEA empirical approach to evaluate the performance of 30 pension institutions in China, which provides the method supports for decision-makers and researchers in performing evaluation of pension institutions in China, outlines the suggestions in improving them.


Author(s):  
Jugraj Singh Randhawa ◽  
Inderpreet Singh Ahuja

Purpose The purpose of this paper is to evaluate the quantitative and qualitative benefits accrued by an Indian automotive parts industry through strategic 5S implementation initiatives. Design/methodology/approach The study involves evaluation of steps involved in systematic implementation of 5S program methodology in an automotive manufacturing organization and investigation of achievements accrued by the industry through the successful implementation of 5S program. Findings The empirical results of the study have revealed that effective practice of 5S program brings considerable level of improvements in the quality, production, cost optimizations, employee’s morale values and work culture in the manufacturing industry. The industry accrued both tangible and non-tangible benefits through the holistic adoption of 5S principals. 5S principals have been envisioned to further support other quality improvement programs like lean manufacturing initiatives of the organizations. Research limitations/implications The limitation of the study is that this research has been carried out in only manufacturing industry while similar study will be conducted in the service industry also. Originality/value Global competition in the manufacturing sector has provided necessary impetus for manufacturing organizations for affecting continuous improvements in manufacturing performance for achieving sustainability and profitability in the competitive market. 5S implementation is the fundamental tool for the overall achievements in both quantitative and qualitative performance enhancements in the manufacturing as well as service organizations.


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