Continuing education and professional development of library staff involved with makerspaces

2019 ◽  
Vol 37 (4) ◽  
pp. 866-882 ◽  
Author(s):  
Jennifer Horton
Keyword(s):  
Professional Development ◽  
Continuing Education ◽  
Design Methodology ◽  
Training Methods ◽  
Content Type ◽  
Staff Members ◽  
Survey Results ◽  
Job Title ◽  
Library Staff ◽  
Question Survey

Purpose This paper reports the results of a survey of library staff members working with a library makerspace or with makerspace-related technologies. The purpose of this paper is to identify who is working with library makerspaces, what methods of training they have used, what training methods they prefer, and what topics they would like to see included in professional development and continuing education. Design/methodology/approach A 17-question survey was posted to two library makerspace-related listservs for two weeks. Findings The survey results found a varied array of job title of individuals working with library makerspaces. It also identified the preferred training methods, as well as the varied topics requested for professional development, showing a large need for a makerspace training in library staff. Originality/value This is the first study conducted about the preferred methods and topics of professional development and continuing education of library staff members working with makerspaces or makerspace-related technologies.

Digital dissemination skills in public libraries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bo Skøtt
Keyword(s):  
Continuing Education ◽  
Public Libraries ◽  
Explanatory Models ◽  
Research Literature ◽  
Content Type ◽  
Staff Members ◽  
Starting Point ◽  
Analytical Work ◽  
Library Staff ◽  
The Individual

Purpose The purpose of this paper is to investigate what con`sequences the digitisation of public libraries’ knowledge dissemination and the transition to online services has, for library staff members’ perception of their skills. This discussion is interesting because library staff members, by politicians, stakeholders, and other opinion makers, have been appointed as key facilitators of citizens’ continued attachment to civil society and the labour market. Design/methodology/approach This study is based on interviews with library staff members at Danish public libraries. Empirical data were collected through semi-structured e-mail interviews, based on an interview formula, and via follow-up telephone conversations. Library professional rapports and research literature were identified and applied as a theoretical framework in the creation of the analytical apparatus. Findings There were several different explanatory models available when respondents had to articulate their current challenges. The first model regarded the library staff members’ lack of skills as a political-organisational issue, occurring because of a lack of invest in their continuing education. Continuing education had therefore become a personal matter. The second model highlighted the library staff members’ lack of skills as an individual, library professional problem, where the responsibility for solving the problem lay with the individual employee. Originality/value Several studies have been conducted on library staff members’ skills and how they change, due to the transition to digital forms of dissemination. The present study strives to give employees a voice, which is why the respondents’ experiences are the starting point for the analytical work. Such studies are essential to understanding the extent and nature of the problem.

Evaluation of the impact of supervisory support on staff experiences of training

2014 ◽  
Vol 19 (2) ◽  
pp. 77-84 ◽  
Author(s):  
Katja Koski ◽  
Kaisa Martikainen ◽  
Katja Burakoff ◽  
Hannu Vesala ◽  
Kaisa Launonen
Keyword(s):  
Design Methodology ◽  
Supervisory Support ◽  
Careful Planning ◽  
Content Type ◽  
Staff Members ◽  
Trained Staff ◽  
Training Programmes ◽  
Staff Experiences ◽  
The Impact

Purpose – This paper aims to evaluate the role of the supervisor's support on the effectiveness of a communication training program targeted at staff members who work with individuals who have profound and multiple learning disabilities. Design/methodology/approach – The aim was to explore which aspects of supervisory support influenced the staff members to participate in the programme and the results for the on-going effects of the training. Findings – Staff members reported a need for more supervisory support to maintain the results of the training and to disseminate the new practices to non-trained staff. Originality/value – Although supervisory support seems to benefit staff members during their participation in training programmes, even careful planning and execution of this support cannot ensure its continuation after the training is finished.

Evaluating the usability of the information architecture of academic library websites

2019 ◽  
Vol 37 (3) ◽  
pp. 566-590 ◽  
Author(s):  
Isabel Mariann Silvis ◽  
Theo J.D. Bothma ◽  
Koos J.W. de Beer
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Evaluation Framework ◽  
Information Architecture ◽  
Visual Design ◽  
Heuristic Evaluation ◽  
Content Type ◽  
Library Staff ◽  
Library Websites ◽  
Web Developers

PurposeThe purpose of this paper is to provide an integrated list of heuristics and an information architecture (IA) framework for the heuristic evaluation of the IA of academic library websites as well as an evaluation framework with practical steps on how to conduct the evaluation.Design/methodology/approachA set of 14 heuristics resulted from an integration of existing usability principles from authorities in the field of usability. A review of IA literature resulted in a framework for dividing academic library websites into six dialogue elements. The resulting heuristics were made applicable to academic library websites through the addition of recommendations based on a review of 20 related studies.FindingsThis study provides heuristics, a framework and workflow guidelines that can be used by the various evaluators of academic library websites, i.e. library staff, web developers and usability experts, to provide recommendations for improving its usability.Research limitations/implicationsThe focus of the usability principles is the evaluation of the IA aspects of websites and therefore does not provide insights into accessibility or visual design aspects.Originality/valueThe main problem that is addressed by this study is that there are no clear guidelines on how to apply existing usability principles for the evaluation of the IA of academic library websites.

Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model

2019 ◽  
Vol 32 (2) ◽  
pp. 301-324
Author(s):  
Matti Haverila ◽  
Kai Haverila ◽  
Mehak Arora
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Structural Equation ◽  
Design Methodology ◽  
Equation Modeling ◽  
Value For Money ◽  
Service Experience ◽  
Content Type ◽  
Survey Results ◽  
Repurchase Intent

Purpose The purpose of this study is to compare satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model and to examine the relationships in the model in terms of service experience to better understand customer needs. Design/methodology/approach The data used in this study were derived from a survey conducted among wineries in British Columbia, Canada. Analysis of survey results using the partial least squares structural equation modeling was undertaken. Sample size was 402. Findings The findings show that the SERVQUAL constructs that had the most impact on customer satisfaction and dissatisfaction were tangibility and assurance. Somewhat surprisingly, the perceived value for money construct was not significantly related to customer satisfaction but was significantly related to repurchase intent. Furthermore, all SERVQUAL constructs, except the reliability construct, were significantly related to customer satisfaction. Originality/value This study provides an overview of how wineries can improve their services to increase the number of satisfied customers.

In the beginning …

2010 ◽  
Vol 23 (4) ◽  
pp. 222-226
Author(s):  
Stephanie Walker
Keyword(s):  
Professional Development ◽  
Design Methodology ◽  
Job Market ◽  
Content Type ◽  
Appropriate Behavior ◽  
Professional Career ◽  
Time Work ◽  
Part Time ◽  
In The Beginning ◽  
Part Time Work

PurposeThe purpose of this paper is to present a first installment of a new column on human resource matters in libraries. It aims to focus on the beginning of a professional career in libraries.Design/methodology/approachThe paper looks at beginning a professional career in libraries, including exhibiting appropriate behavior and caution on professional discussion lists, understanding the realities of a difficult job market and utilizing opportunities for part‐time work and for professional development, highlighting exceptional attributes on a résumé, and doing research on hiring institutions.FindingsThe paper reveals advice for beginning a career in libraries.Originality/valueThe paper provides useful information for those who want to pursue a career as a librarian.

scholarly journals The challenges of managing transnational education partnerships

2018 ◽  
Vol 32 (2) ◽  
pp. 241-256 ◽  
Author(s):  
Nigel Martin Healey
Keyword(s):  
Professional Development ◽  
Design Methodology ◽  
Negative Attitude ◽  
Transnational Education ◽  
Content Type ◽  
Building Relationships ◽  
Local Stakeholders ◽  
Legislative Framework ◽  
Sample Set ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the challenges of managing transnational education (TNE) partnerships from the perspective of the home university managers. Design/methodology/approach The study adopts a qualitative, “insider researcher” methodology’. It uses a sample set of eight mangers who operate from the home university and 13 “in-country” managers who are seconded to head up the overseas TNE partnerships. The samples are all drawn from UK universities to standardise for other variables (e.g. legislative framework). Findings It finds that the managers based at the home campus report a generally negative attitude, emphasising the riskiness and the lack of scalability, sustainably and profitability, as well as the general resistance to TNE from staff on the home campus. The in-country managers, in contrast, experience the same lack of empathy from their peers at home, but this group tends to more closely associate themselves with their local colleagues and to be drawn into building relationships with local stakeholders. Research limitations/implications The limitation of this research is that it is based on a sample of managers from the same country. Practical implications In practical terms, the findings suggest that universities need to do more to increase awareness and commitment to their TNE partnerships amongst staff at the home campus, while providing better professional development and more frequent rotations for their in-country managers. Originality/value This paper extends the very limited literature on the management of TNE partnerships.

Reinforcing each other: strategies to advance international interlibrary loan

2021 ◽  
Vol 49 (1) ◽  
pp. 36-44
Author(s):  
Hilary H. Thompson ◽  
Kurt Munson ◽  
James B. Harper
Keyword(s):  
Resource Sharing ◽  
Design Methodology ◽  
Recent Literature ◽  
International Federation ◽  
Interlibrary Loan ◽  
Content Type ◽  
Survey Results ◽  
Multiple Translations ◽  
Practical Implications ◽  
Stars Survey

Purpose The purpose of this paper is to share the results of the 2019 international interlending survey conducted by the American Library Association, Reference and User Services Association (RUSA), Sharing and Transforming Access to Resources Section (STARS) International Interlibrary Loan (ILL) Committee, the fourth such survey conducted by this group since 2007. Design/methodology/approach Committee members developed the survey instrument and collected data in Qualtrics. Questions from the 2015 and 2011 instruments were reused to support longitudinal data analysis, and new questions related to improving the sharing of resources across borders were added. The survey was distributed to libraries worldwide via multiple methods, and translations in six of the seven official International Federation of Library Associations and Institutions languages were provided. Findings Results reveal challenges to engaging in global resource sharing in the areas of discovery and request methods, policies and service models, copyright and licensing, delivery and payment. Strategies to overcome these challenges, as informed by both the survey results and recent literature, are shared. Reinforcing each other, these independently and organically developed solutions illustrate ways to further advance ILL. Practical implications The findings can aid ILL practitioners and the organizations to which they belong in improving the sharing of resources across borders. By optimizing this service, libraries can better support researchers in a globalized environment. Originality/value The 2019 RUSA STARS survey is the first survey on the topic of international ILL to offer multiple translations complimenting global distribution. It contributes to the literature by offering a broad and updated perspective on current international ILL practices, challenges impeding the sharing of library materials abroad and possible solutions.

What every employer needs to know about I-9 audits

2019 ◽  
Vol 18 (2) ◽  
pp. 71-75
Author(s):  
Robert Basso
Keyword(s):  
Design Methodology ◽  
Practical Experience ◽  
Business Owners ◽  
Recent Case ◽  
Content Type ◽  
Staff Members ◽  
The Difference ◽  
Immigration And Customs Enforcement ◽  
File Folder ◽  
New Hires

Purpose This paper aims to put I-9 audit and its compliance into perspective for employers. The paper explains what an I-9 audit is, what it means for employers, who is responsible for maintaining its forms, types of businesses most targeted for I-9 audits, what happens when notified that one is being audited, what type and how much penalties does a business incur if it fails to comply, the difference between technical and substantive violations, factors that Immigration and Customs Enforcement considers for determining penalty amounts against employers, what businesses should do if targeted with I-9 audit, business owners’ I-9 audit rights and how to proactively avoid being targeted by an I-9 audit. Design/methodology/approach The content of this paper was generated through practical experience, interaction with corporate entities and HR staff members, as well as industry knowledge and observations. Findings Every audit is different. It should be expected that all details be examined closely. In the recent case of a business subjected to an I-9 audit, auditors closely examined details of sections 1 and 2 of the I-9 forms for all new hires but did not examine section 3 for re-hires. This reinforces the importance of employers keeping careful track of records for all new hires. All employee I-9 forms should be filed together in a binder or file folder separately from employees’ HR file. While re-hires were not examined, this is no excuse for not properly re-verifying and tracking this information. Originality/value This paper was developed because of the interactions with companies that are facing the issue of I-9 audits. The author developed his responses to help HR leaders and managers better understand and address the challenges as well as the process associated with I-9 audits.

Public libraries and public primary school literacy: a Kenyan case study

2020 ◽  
Vol 41 (8/9) ◽  
pp. 689-701
Author(s):  
Peter Mose
Keyword(s):  
Public Schools ◽  
Public Libraries ◽  
Public Library ◽  
School Type ◽  
Content Type ◽  
The Public ◽  
Staff Members ◽  
Library Staff ◽  
Teachers And Parents

PurposeThe purpose of this paper is to explain how public libraries have been instrumental in early child school literacy teaching and learning. Most African public schools do not usually afford enough core textbooks and supplementary readers.Design/methodology/approachThis was a qualitative case study in Western Kenya amongst public library staff members, public primary school teachers and parents of library children clients. The following questions were addressed: What is the book situation in public primary schools in the study site? What school-type literacy-related services are offered by the sampled public library? and What are library staff members’, teachers’ and parents’ feelings about the public library services offered? Observations, interviews and document studies were used to collect data. Data were analysed thematically.FindingsPublic schools do not have enough core textbooks and the situation is worse for supplementary readers; the public library branch studied offers critical school-type literacies to school children both at the library building as well as at public schools registered with it; and library staff members, teachers, and parents express positive feelings about the services offered.Research limitations/implicationsThis was a case study whose findings might not apply to the larger situation and the study did not confirm actual literacy benefits of the library services amongst school children by, for instance, conducting literacy tests. The findings are, however, an index to the possible situation in the macro context.Practical implicationsThe relevant stakeholders should find ways of co-opting public libraries as associates of public schools in literacy teaching. This relationship is not straight forward in Kenya.Originality/valueThe findings reported are from original research.

scholarly journals Madness and chaos in the culture of a therapeutic community

2019 ◽  
Vol 40 (1) ◽  
pp. 16-24
Author(s):  
Jonathan Stephen Roger Leach
Keyword(s):  
Mental Health ◽  
Qualitative Study ◽  
Oral History ◽  
Design Methodology ◽  
Therapeutic Community ◽  
Content Type ◽  
Staff Members

Purpose The purpose of this paper is to explore the perceptions of staff members working in a psychiatric therapeutic community in relation to ideas of “madness” and “chaos”. Design/methodology/approach The paper is a qualitative study based on oral history group witness seminars. Findings The findings indicate that many of the participants experienced working in a therapeutic community as both exciting and unsettling; some found themselves questioning their own mental health at the time. Despite a sense of “madness” and chaos in the life of the community, there was also a feeling that it provided a containing environment for some very disturbed patients. Originality/value This study is unusual in drawing upon staff member’s perceptions of their own relationship to “madness” in response to being involved in the life of a therapeutic community.

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