How triple-role conflicts of Chinese enterprise trade unions impact employees' satisfaction: rights expectation as moderator

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Han Ren ◽  
Charles Weizheng Chen ◽  
Jiuhua Cherrie Zhu ◽  
Yuling Chen
Keyword(s):  
Trade Unions ◽  
High Reliability ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Role Conflicts ◽  
Content Type ◽  
Individual Interviews ◽  
Chinese Enterprise ◽  
Employees Satisfaction ◽  
Exploratory Factor Analyses

PurposeThis paper aims to explore the extent to which unionized employees are dissatisfied in Chinese Enterprise Trade Unions (CETUs) when they perceive high levels of the triple-role conflicts, as well as whether rights expectations will moderate these relationships. The authors define CETUs' triple-role conflicts as the extent to which CETUs and their cadres prioritize fulfilling the roles of preserving social stability (“peace”) and/or maintaining the production order (“production”) over protecting worker's rights and interests (“workers” rights).Design/methodology/approachPilot study developed the scales via both qualitative and quantitative studies, which include item generation using the transcript of individual interviews with 36 informants, and exploratory factor analyses with 106 respondents. The study used a sample of 327 employees from more than 20 firms in North and Southwest China.FindingsResults indicate high reliability and validity of the scales and provide largely consistent supports for our hypotheses: three dimensions of triple-role conflicts are negatively related to employees' satisfaction in CETUs, and rights expectations moderate these relationships.Originality/valueThis study developed three scales to respectively measure CETUs' triple-role conflicts, rights expectation and satisfaction in CETUs. More importantly, the findings shed light on the moderating mechanism of rights expectation in the relationships between triple-role conflicts and satisfaction in CETUs.

Transforming people practices by re-structuring job engagement practices for generation z: An empirical study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Deepika Pandita ◽  
Amresh Kumar
Keyword(s):  
Organizational Support ◽  
Structural Equation ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Job Engagement ◽  
Content Type ◽  
Perceived Supervisor Support ◽  
Engagement Strategies ◽  
The Individual

Purpose This paper aims to develop the readers’ understanding of the transforming role of job engagement (JOB) drivers, specifically for Gen Z in information technology (IT) Companies across India. It measures the association of JOB and perceived organizational support (POS), perceived supervisor support (PSS) and co-worker relationship (COP) with a very special reference to Gen Z. Design/methodology/approach A total of 302 survey-based responses were collected. To test the conceptualized model of JOB, structural equation modeling was used. Confirmatory factor analysis was conducted using the AMOS platform toward determining the reliability and validity of the individual constructs and the overall model. Findings All three dimensions, namely, POS, PSS and COP, are positively related to JOB. Out of the three, the most contributing extent in engaging Gen Z is PSS. Research limitations/implications A conceptual framework of Gen Z engagement drivers could help human resource (HR) researchers fine-tune Gen Z employees’ retention strategy. The paper shows that it is not about pandering to them but about eliminating blocks so that Gen Z can deliver the future business. Practical implications The outcomes may aid establishments and policymakers in advancing and improving HRs policies in engaging Gen Z, who have started entering the organizations. Originality/value JOB practices can add to the determinations of the HRs processes in the IT start-ups organizations in dealing with Gen Z. This research reconnoiters the drivers of engagement strategies directly impacting JOB Gen Z.

Barriers to accurately measuring patients’ dietary intake in hospitals using the visual estimation method

2016 ◽  
Vol 29 (8) ◽  
pp. 835-845 ◽  
Author(s):  
Yui Kawasaki ◽  
Yui Kojima ◽  
Rie Akamatsu
Keyword(s):  
Dietary Intake ◽  
Estimation Method ◽  
Reliability And Validity ◽  
Estimation Methods ◽  
Clinical Settings ◽  
Visual Estimation ◽  
Content Type ◽  
Clinical Nurses ◽  
Individual Interviews ◽  
Routine Work

Purpose Visual estimation, an easy-to-perform technique, is commonly used in hospitals to assess dietary intake in patients. The authors performed a qualitative study where the authors interviewed nurses and dietitians about their perceptions of barriers to accurately measuring patients’ dietary intake in hospitals using the visual estimation method. The paper aims to discuss these issues. Design/methodology/approach Ten dietitians and ten clinical nurses responded to 30-minute individual interviews in Tokyo, Japan, in September 2014. Each interview was conducted using a common protocol of open-ended questions focusing on the challenges of the visual estimation method and barriers to accurately measuring patients’ dietary intake as part of their routine work. The tape-recorded interviews were transcribed and analyzed based on grounded theory. Findings Five main categories emerged: hospitals, meals, colleagues, raters, and patients. Various individual barriers such as skill, attitude, knowledge, and others that had not been considered in previous studies also emerged. External barriers that were out of the raters’ control, such as shortage of time, human resources, financial ability, and others, emerged from the “hospitals” category. Research limitations/implications Research participants were all females and many of them had less than ten years of experience. Practical implications In addition to standardizing the visual estimation process, medical staff need to overcome various other internal and external barriers to accurate measurements. Originality/value This is the first study to articulate some important barriers that influence reliability and validity when measuring patients’ dietary intake by visual estimation methods in typical clinical settings.

Fashion self-congruity: scale development and validation

2018 ◽  
Vol 22 (2) ◽  
pp. 158-175 ◽  
Author(s):  
Sahiba Anand ◽  
Harsandaldeep Kaur
Keyword(s):  
Scale Validation ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Self Concept ◽  
Measurement Properties ◽  
Content Type ◽  
Validity Tests ◽  
Development And Validation ◽  
First Time ◽  
Practical Implications

Purpose The purpose of this paper is to develop and validate measurement properties of a scale measuring fashion self-congruity (FSC). Design/methodology/approach Based on the existing literature of self-congruity, and four studies carried out as a part of this research, the FSC scale has been validated in a step-by-step process following the scale validation methodology suggested by Churchill (1979). Findings The final version of the scale incorporates nine items classified into three dimensions: actual fashion self-congruity, ideal fashion self-congruity, and ideal social fashion self-congruity. The scale reveals strong psychometric properties based on findings of different reliability and validity tests. Practical implications A valid and reliable FSC scale provides a foundation to broaden quantitative inquiry into the types of FSC that consumers seek under different situations. Knowledge of the dominant self-concept driving the consumption of fashion in various situations will enable marketers to position their brands along the desired dimension of FSC. Originality/value The value of this research paper lies in validating a scale to measure FSC for the first time in the self-concept/congruity literature.

Remapping the construct of paternalistic leadership

2019 ◽  
Vol 40 (7) ◽  
pp. 764-776 ◽  
Author(s):  
Wai Kwan Lau ◽  
Loan N.T. Pham ◽  
Lam Dang Nguyen
Keyword(s):  
Leadership Style ◽  
Employee Performance ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Full Time ◽  
Measurement Instruments ◽  
Paternalistic Leadership ◽  
Content Type ◽  
Benevolent Leadership ◽  
The Relationship

Purpose The purpose of this paper is to lay the necessary conceptual and empirical groundwork that advances knowledge about paternalistic leadership (PL). PL is reinterpreted as a leadership style consisting of authoritative, moral and benevolent leadership. The mediating role of trust is examined, and a formal, unified construct model of PL is suggested through evidence of construct validity. Design/methodology/approach An on-site survey was used to collect data from 312 full-time employees in nine organizations in China. Factor analysis, reliability and validity test, and an analysis of bivariate correlations were conducted. Findings The new construct of PL achieved a positive alignment and coherence among the three dimensions. Subordinates’ trust was found to be critical for paternalistic leaders to be perceived as effective leaders. Research limitations/implications Leadership and its effectiveness were examined only at the dyadic level. The levels of the supervisors and their effectiveness differ because some were from middle management, whereas others were from first line managers. Practical implications Trust is an important explanatory mechanism for the relationship between PL and employee performance, especially in China. It is a key factor that creates loyalty and builds a good relationship between leaders and subordinates. Social implications Trust signals a strong sense of sharing within the relationship. It induces positive emotional feelings in their leader by the subordinates and, therefore, taps into positive evaluations about the effectiveness of their leader. Originality/value This study developed the theoretical underpinnings and provided measurement instruments for PL. It offered a formal, unified construct model of PL.

Measuring hospital process service quality: emerging technologies’ challenge

2020 ◽  
Vol 12 (3) ◽  
pp. 319-336
Author(s):  
Min Zhang ◽  
Lu Wang ◽  
Ran Wang ◽  
Jingjing Xiong
Keyword(s):  
Service Quality ◽  
Reliability And Validity ◽  
Quality Measurement ◽  
Mobile Internet ◽  
Human Interaction ◽  
Internet Technology ◽  
Three Dimensions ◽  
Measurement Scale ◽  
Content Type ◽  
Quality Scale

Purpose In the mobile internet era, the path and mechanism of hospital patient-perceived quality have been changed radically. The purpose of this study is to develop a scale that adequately captures the characteristics of hospital service quality from the patient’s perspective under the background of the mobile internet. Design/methodology/approach Based on previous related research and interviews with focus groups, this paper conceptualized, constructed, refined and tested a multiple-item scale that examined key dimensions of hospital process service quality in the mobile context. To validate this scale, data were collected through two formal surveys in Chinese hospitals and were used to test the reliability and validity of the instrument. Findings The final measurement scale contains three dimensions, that is, environment conditions, attitude and behavior and technical convenience. With the help of this quality scale, hospital managers could have a better understanding of patients’ expectations under the new condition and pinpoint appropriate initiatives to fill the service gap. Originality/value This study focuses on service quality measurement issues related to the application of mobile internet technology in traditional clinical settings, such as hospitals. This paper develops an original and specific service quality scale that catches the online and offline characteristics of the hospital process in the mobile setting and considers both human-technology interaction and human-human interaction.

scholarly journals Golf destinations’ brand personality: the case of the Algarve

2015 ◽  
Vol 9 (2) ◽  
pp. 133-153 ◽  
Author(s):  
Rosaria Luisa Gomes Pereira ◽  
Antónia Correia ◽  
Ronaldo L.A. Schutz
Keyword(s):  
Structural Equation ◽  
Brand Personality ◽  
Reliability And Validity ◽  
Great Difficulty ◽  
Content Type ◽  
Personality Scale ◽  
Individual Interviews ◽  
Personality Models ◽  
Destination Brand ◽  
Brand Personality Scale

Purpose – The purpose of this paper is to develop and validate a measurement brand personality scale for golf destinations and simultaneously to assess the destination personality of the Algarve as a golf destination. Design/methodology/approach – A set of 36 unrepeated items, generated from individual interviews with experts in tourism and golf in the Algarve and from promotional texts in golf-related websites, was the base for a survey instrument. The survey was applied to a convenient sample of 600 golf players in the Algarve, and 545 (valid) questionnaires were analysed to refine the scale. Golf players assessed the Algarve as a golf destination and the components of the relational brand personality (functional, symbolic and experiential). Two multi-dimensional brand personality models were estimated by using structural equation modelling. Findings – Findings indicate that golf players ascribe personality characteristics to destinations. The brand personality of the Algarve is translated into three main dimensions enjoyableness, distinctiveness and friendliness when tourists/golf players reveal their overall perception of the destination. The brand personality of golf destination Algarve is reflected in the dimensions reliability, hospitality, uniqueness and attractiveness when tourists/golf players assess the components of the relational brand personality. Refined scales consisting of 10 and 11 items were finally derived meeting both reliability and validity requirements. Research limitations/implications – The analysis is based on personality perceptions of only one golf destination. Another limitation is the fact that both interviewees and respondents had great difficulty in expressing themselves tending to use repeated words. Also, the fact that the research was conducted in two languages since translation and retroversion of the items may lead to some loss in meaning or sense. Moreover, the experiential component of the relational brand personality might have been further explored to relate golf destination brand personality to the tourist experience. Practical implications – Important contributions are that both qualitative and quantitative approaches should be used in the measurement of brand personality. A reliable and valid tool to assess golf destination brand personality is a valuable marketing management resource. Social implications – Destination managers will be able to plan marketing actions that will help to change general destination attitudes and product-destination attitudes, establishing the destination brand and creating differentiation, resulting in increased preference and usage, higher emotional ties, trust and loyalty towards the brand. Also, marketers should place great emphasis on building a connection between destination personality and tourists/golf players’ self-concept. Originality/value – This is one of the first pieces of research to validate a specific brand personality scale to golf destinations. Results of this study make important theoretical contributions to the understanding of brand personality in the context of tourism destinations in general, and golf destinations in particular.

Technology usage, intellectual capital, firm performance and employee satisfaction: the accountants' idea

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carlo Torre ◽  
Aurelio Tommasetti ◽  
Gennaro Maione
Keyword(s):  
Firm Performance ◽  
Intellectual Capital ◽  
Employee Satisfaction ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Three Dimensions ◽  
Local Health ◽  
Content Type ◽  
Employees Satisfaction

PurposeThe paper proposes a conceptual integration between two variables, both considered as capable of affecting public firm performance: technology and intellectual capital.Design/methodology/approachThe analysis is performed by testing a structural equation model (SEM) which allows to measure simultaneously a plurality of variables, highlighting all the possible connections. Data is collected by administering more than 500 paper questionnaires to accountants working within Local Health Firms of Naples and Salerno.FindingsThe study seems to align with the considerations according to which intellectual capital expressed through its three dimensions – relational capital, human capital and organizational capital – exert a positive influence on perceived performance of healthcare firms, ultimately impacting on the Employees' Satisfaction.Research limitations/implicationsThe study acts as a useful guide from a managerial point of view, because it may support firm decision-making. In fact, public sector managers can leverage an instrument capable of activating functional mechanisms to improve firm performance.Originality/valueThe work allows overcoming the literature gap due to the fact that, although there is a wide recognition of the potential of technology and intellectual capital, there are no studies that synergistically integrate both the aspects in the attempt to understand their value in terms of influence on the performance of public firms, on the one hand, and on employees' satisfaction, on the other. In this vein, the work, in an attempt to provide further scientific support to the link between technology and intellectual capital, is a tool capable of highlighting how this link positively impacts on company performance and employee satisfaction.

The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hailian Qiu ◽  
Minglong Li ◽  
Billy Bai ◽  
Ning Wang ◽  
Yingli Li
Keyword(s):  
High Reliability ◽  
Reliability And Validity ◽  
Measurement Model ◽  
Conservation Of Resources ◽  
Workload Management ◽  
Content Type ◽  
Technology Application ◽  
Starting Point ◽  
The Impact ◽  
Practical Implications

Purpose Hospitableness lies in the center of hospitality services. With the infusion of artificial intelligence (AI) technology in the hospitality industry, managers are concerned about how AI influences service hospitableness. Previous research has examined the consequences of AI technology based on customers’ assessment while ignoring the key players in service hospitableness – frontline employees (FLEs). This study aims to reveal how AI technology empowers FLEs physically, mentally and emotionally, facilitating hospitableness provision. Design/methodology/approach As the starting point, the instrument for AI-enabled service attributes was designed based on previous literature, hotel FLE interviews, expert panel and a pilot survey, and then validated using survey data. After that, a paired supervisor-employee sample was recruited in 15 hotels, and 342 valid questionnaires covering the constructs were obtained. Findings Factor analyses and measurement model evaluation suggest that the four factors, including anthropomorphic, entertainment, functional and information attributes, explain the construct of AI-enabled service attributes well, with high reliability and validity. Additionally, anthropomorphic, functional and information attributes of AI technology have been found to enable FLEs physically, mentally and emotionally, which further lead to increased service hospitableness. The entertainment attributes do not significantly reduce physical and mental fatigue but lead to positive emotions of FLEs significantly. Additionally, psychological job demand moderates the effects of AI-enabled service attributes on physical fatigue. Practical implications Practical implications can be made for AI technology application and hospitableness provision, in terms of AI technology analysis, job design and employee workload management. Originality/value This research contributes to understanding AI-enabled service attributes and their consequences, extends the conservation of resources theory to AI application context and promotes the research on service hospitableness.

Innovations in human resource practices: measurement development and validation

2017 ◽  
Vol 9 (4) ◽  
pp. 396-416 ◽  
Author(s):  
Sonal Agarwal ◽  
Ginni Chawla ◽  
Rupali Singh
Keyword(s):  
Factor Analysis ◽  
Human Resource ◽  
Banking Industry ◽  
High Reliability ◽  
Academic Research ◽  
Reliability And Validity ◽  
Measurement Development ◽  
Exploratory Research ◽  
Content Type ◽  
Constant Variance

Purpose The purpose of this study is to develop innovations in human resource (InHR) framework in the context of Indian banking industry and further develop a scale for its measurement. Design/methodology/approach A non-response bias test is conducted on a sample of 300 employees, and the assumptions of constant variance, outliers and normality are tested. Further, the InHR scale is validated through exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) tests. Findings EFA confirms the existence of five empirically distinct constructs at banking industry in India, and CFA affirms the dependability of the arrived constructs. It is concluded that the InHR framework constructs possess high reliability and validity. Research limitations/implications The authors duly recognize the limitations of survey-based research, the exploratory research design and the use of single method. Practical implications The proposed InHR scale and its constructs are an important input to guide managers and human resources (HR) policymakers to devise strategies for the Indian banking industry. Banks can also benchmark existing HR policies by applying the proposed InHR framework constructs. Social implications The InHR constructs provide academicians and practitioners with a better approach of understanding the InHR practices. Originality/value Despite the significance of Indian banking industry for the socio-economic capital, academic research focusing on this industry’s innovative practices has been limited. This study reveals originality and value by proposing an InHR framework in the context of Indian banking industry which integrates all the major innovative practices. Further a scale has been developed for its measurement.

scholarly journals Perceived unfairness of revenue management pricing: developing a measurement scale in the context of hospitality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sourou Meatchi ◽  
Sandra Camus ◽  
Danielle Lecointre-Erickson
Keyword(s):  
Revenue Management ◽  
Critical Incident ◽  
Reliability And Validity ◽  
Three Dimensions ◽  
Measurement Scale ◽  
Measurement Tool ◽  
Content Type ◽  
Two Samples ◽  
Hotel Managers ◽  
Perceived Unfairness

Purpose This paper aims to offer a multi-dimensional scale for measuring the concept of perceived unfairness of revenue management pricing (RMP) in the context of hospitality. Design/methodology/approach To develop a measurement scale for the perceived unfairness of RMP, the authors conducted a qualitative study using the critical incident technique to identify the key components of our measurement tool. They then collected two samples of quantitative data enabling them to have compelling evidence of the scale’s reliability and validity. Findings This research identified three dimensions of perceived unfairness of RMP in the context of hospitality: perceived normative deviation, perceived opacity and negative effects. The new scale proposed here is an alternative measurement instrument that could be useful for detecting and correcting some negative aspects of RMP. Practical implications This measurement scale will help hotel managers to detect potential feelings of unfairness in relation to the RMP policies. It might also be used within the framework of market analyses and pricing strategy plans. Finally, the results of this research show that transparency, fairness and ethics based pricing could help hotel managers increase their revenue-per-available-room during and post COVID-19 pandemic. Originality/value This research develops a complete measurement scale for perceived unfairness of RMP, including cognitive and affective dimensions. The richness of this scale will help hospitality companies effectively identify the indicators that denote perceived unfairness of RMP, making them better equipped to handle customer dissatisfaction.

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