How perceptions of training impact employee performance

2019 ◽  
Vol 48 (1) ◽  
pp. 163-183 ◽  
Author(s):  
Xiaoyu Guan ◽  
Stephen Frenkel
Keyword(s):  
Task Performance ◽  
Work Engagement ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Future Research ◽  
Content Type ◽  
Training Performance ◽  
Study Results ◽  
Time Lagged

PurposeThe purpose of this paper is to investigate the influence of firm training on the job performance of mainly semi-skilled manufacturing employees in the context of changes required to ensure the competitiveness of contemporary Chinese manufacturing.Design/methodology/approachData were collected using a survey with time-lagged method and from multiple sources. The sample included 348 supervisor-subordinate dyads from two Chinese manufacturing firms. PROCESS macro tool (Hayes) was used to test the mediating role of work engagement and the moderating role of HRM strength in the training-performance relationship.FindingsWork engagement mediates the relationship between training and in-role task performance, while the relationships between work engagement and both task performance and organizational citizenship behavior are moderated by HRM strength.Research limitations/implicationsBased on a time-lagged survey, causal relationships cannot be drawn from this study. Results point to future research on the training-performance relationship that more closely considers antecedents and the organizations’ internal and external contexts.Practical implicationsManagers should pay close attention to the context and process of training and learning from the employees’ perspective. In addition, a strong HRM system will improve the benefits of training on employee performance.Originality/valueThis study provides theoretical explanations on the mechanisms linking training and employee performance based on the ability-motivation-opportunity framework.

Does workplace spirituality lead to raising employee performance? The role of citizenship behavior and emotional intelligence

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lalatendu Kesari Jena
Keyword(s):  
Emotional Intelligence ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Workplace Spirituality ◽  
Citizenship Behavior ◽  
Future Research ◽  
Content Type ◽  
Moderation Analysis

Purpose For businesses today, employee performance is most important. Therefore, this paper aims to the greater purpose of ‘ideal workplace’; focusing on determining the effect of workplace spirituality on employee performance because organizations tend to neglect employees’ spiritual and/or mental wellness but well-maintain the output. This paper also shines light on the mediating role of organizational citizenship behavior and the moderating nature of employee’s emotional intelligence. Design/methodology/approach The study was conducted with a cross-sectional descriptive and analytical approach. Data were collected in two rounds. In total, 761 responses (416 offline and 345 online) were analyzed for all four hypotheses using statistical data package for social sciences and analysis of moments structure; imploring correlation, regression and mediation and moderation analysis. Findings The study found that workplace spirituality is indeed positively linked with employees’ performance. Organizational citizenship behavior is positively associated with workplace spirituality and employee performance. Mediation analysis indicated that organizational citizenship behavior significantly enhances the relationship of workplace spirituality and employee performance. Moderation analysis suggested that employee’s emotional intelligence significantly boosts employee performance. Originality/value This research offers deep and critical insights for curating future research and managerial practices, strengthening the concept of workplace spirituality as a promising area in the fields of human resource management and organizational psychology. The study uses a unique approach and provides exclusive findings regarding Indian service and manufacturing professionals.

Cognitive and affective predictors of occupational stress and job performance: the role of perceived organizational support and work engagement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ana Junça Silva ◽  
Cannanda Lopes
Keyword(s):  
Job Performance ◽  
Occupational Stress ◽  
Work Engagement ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Mediating Effect ◽  
Future Research ◽  
Cross Sectional ◽  
Content Type

PurposeThis study aimed to (1) analyze whether the perceived organizational support (POS) was a significant predictor of performance and stress and (2) explore the mediating role of engagement in these relations.Design/methodology/approachTo test the hypotheses, the authors collected data with 200 working adults in a mandatory quarantine due to COVID-19 pandemic crisis.FindingsThe results showed that the POS contributed to increase engagement, and consequently, job performance. These relations also proved to be significant for stress, because when the POS increased, the work engagement also increased, and as a result decreased occupational stress.Research limitations/implicationsThis study relied on a cross-sectional design. Therefore, future research should consider a daily design to replicate this study and analyze daily fluctuations. Overall, the authors can conclude that work engagement is an affective process through which POS decreases stress and increases performance.Originality/valueThis study tests the mediating effect of work engagement on the link between POS, stress and performance, and its theoretical and practical implications of these findings are discussed.

Leadership challenges for Indian hospitality industry during COVID-19 pandemic

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Balvinder Shukla ◽  
Tahir Sufi ◽  
Manoj Joshi ◽  
R. Sujatha
Keyword(s):  
Tourism Industry ◽  
Social Implications ◽  
Future Research ◽  
Content Type ◽  
Leadership Challenges ◽  
General Managers ◽  
Special Events ◽  
Tourism Sector ◽  
Study Results

PurposeThe COVID-19 crisis has affected almost all the global sectors. The hotel industry, however, was hit hardest challenging the leadership. This study, therefore, attempts to explore the challenges hospitality leadership in India face to navigate the crisis. The study additionally addresses how leaders manage the expectations of key stakeholders; communicate hard decisions with employees, pursue strategies for revival and explores the role of technology to survive the crisis.Design/methodology/approachThe study adopts a qualitative approach involving structured interviews with 16 senior hospitality leaders consisting of CEO, vice president, general managers, directors, entrepreneur and general managers from various organisations like hotels, restaurant chains, food services and facilities management services. Data were content analysed involving coding techniques.FindingsThe leadership challenges included making customers and employees feel safe, optimising operations, agility and resilience of leaders, maintaining a balance between stakeholders, managing employee stress and ensuring cash reserves. The study found that leaders manage the expectation of various stakeholders by maintaining balance, demonstrating empathy and agility. The hard decisions are communicated with the employees through involvement, empathy and alleviating stress.Research limitations/implicationsThe study contributes by identifying twelve themes from the participants' responses under five major themes-labelled as leadership challenges, managing stakeholders, communicating with the employees, the role of technology and best practices of surviving the crisis. Future research can be conducted on such sub-themes in different countries.Practical implicationsAs the tourism industry in India is recovering after the second wave, the governments along with all stakeholders, must launch special events for promoting the tourism sector. Safety measures like making vaccination certificates for all tourists and employees of the tourism sector should be made mandatory. Further, special certification following the COVID-19 protocol needs to be introduced for hotels and catering establishments. A fund generated from the sector's direct tax contribution needs to be established to support the employees.Social implicationsThe study has several social implications. The study results can unite all industry stakeholders to shape the post-pandemic era through collaboration. Empathetic leadership can take the industry out of chaos by balancing the interests of the various stakeholders of society. The pandemic has proven that we all are vulnerable to risks and challenges; leaders have a vital role in taking proactive steps to ensure that such uncertainties do not cause unprecedented damage.Originality/valueThis study expanded the research on the hospitality leadership challenges in managing crises in the backdrop of the crisis caused by COVID-19 pandemic. The conceptual model, variables, themes and sub-themes utilised are original contributions to the hospitality literature.

Enhancing performance and commitment through leadership and empowerment

2019 ◽  
Vol 37 (1) ◽  
pp. 303-322 ◽  
Author(s):  
Muhammad Abid Saleem ◽  
Zahra Masood Bhutta ◽  
Muhammad Nauman ◽  
Sadaf Zahra
Keyword(s):  
Transformational Leadership ◽  
Organizational Commitment ◽  
Employee Performance ◽  
Employee Empowerment ◽  
Content Type ◽  
Employee Trust ◽  
Study Results ◽  
Mediational Role ◽  
The Impact

PurposeThe purpose of this paper is to explore the impact of transformational leadership and employee empowerment on employee performance and organizational commitment through the mediational role of behavioral integrity (BI).Design/methodology/approachData were collected through a self-administered questionnaire based on measurement of variables adopted from earlier studies. A total of 532 usable responses were collected through officer grade and executive level employees of selected banks from the Multan district, Pakistan. Confirmatory factor analysis was run using AMOS 23.0 whereas PROCESS macro in SPSS 23.0 was used for path analysis.FindingsThe study results revealed that transformational leadership and employee empowerment positively affect employee performance and organizational commitment through the mediational effect of BI.Originality/valueThe role of BI in enhancing employees’ performance and organizational commitment has been overlooked in the extant literature. Especially, in the emerging economies, where there is growing employer–employee trust deficit, this investigation brings in useful contribution.

scholarly journals Fostering task and adaptive performance through employee well-being: The role of servant leadership

2020 ◽  
pp. 234094442098159
Author(s):  
Janne Kaltiainen ◽  
Jari Hakanen
Keyword(s):  
Servant Leadership ◽  
Task Performance ◽  
Work Engagement ◽  
Employee Performance ◽  
Well Being ◽  
Change Score ◽  
Jel Classification ◽  
Adaptive Performance ◽  
Firm Objectives

In this study, we provide insights on how servant leadership may promote employee performance. We investigate whether the associations between increases in servant leadership and employees’ task and adaptive performance are mediated by changes in the two antipodes of employee well-being: work engagement and burnout. We utilized a two-wave survey data ( N = 2453) collected from 34 organizations and latent change score modeling as an analytical approach to examine associations among within-person changes. Our findings showed that increased perceptions of servant leadership were associated with increases in work engagement and decreases in burnout. Increases in work engagement were associated with increases in task performance and four subfacets of adaptive performance (i.e., stress management, reactivity, creativity, and interpersonal adaptivity). Decreases in burnout were associated with increases in task performance. Our findings suggest that improved servant leadership practices may foster employees’ task and adaptive performance especially through the promotion of work engagement. JEL CLASSIFICATION: L200 Firm Objectives, Organization, Behavior: General

Workplace bullying and job burnout

2020 ◽  
Vol 28 (1) ◽  
pp. 183-204 ◽  
Author(s):  
Shalini Srivastava ◽  
Banasree Dey
Keyword(s):  
Emotional Intelligence ◽  
Work Environment ◽  
Workplace Bullying ◽  
Job Burnout ◽  
Future Research ◽  
Content Type ◽  
Negatively Associated ◽  
Study Results ◽  
The Relationship

Purpose The purpose of this paper is to assess the influence of workplace bullying on job burnout of employees and investigate the mediating role of hardiness in the relationship and the extent to which the mediation is moderated by emotional intelligence. Design/methodology/approach The present data were collected from 350 employees working in varied companies in the ITES-BPO sectors of Delhi NCR of India. The study used stratified sampling method for good coverage from different departments of the organizations. The present data were collected in two stages following the suggestion given by Podsakoff et al. (2003) so as to minimize common method bias. Findings The findings suggest that workplace bullying is positively related to job burnout, and workplace bullying is negatively associated with hardiness. Hardiness was also found to be negatively associated with job burnout. It has also been found that workplace bullying is associated with job burnout through hardiness, and emotional intelligence moderates the relationship between hardiness and job burnout. The results also indicate that the indirect effect of workplace bullying on job burnout via hardiness is conditional on emotional intelligence. Research limitations/implications As the present study pertains to only one part of India, i.e. Delhi NCR of India, the results cannot be generalized. Future research can take a larger sample for the same. The demographic variables’ effect was out of the scope of this study. If demographics were taken into consideration, it might have resulted in interesting results. Moreover, the employees who were physically present at the time of data collection were asked to respond in a given time frame. One might argue that employees were not given enough time to respond. Future work can also incorporate other sectors so as to do a comparative study between sectors. Practical implications Based on the study results, it may be suggested that managers may do well to devise strategies for coping with the phenomenon of workplace bullying and job burnout in employees, to provide a healthy work environment with better employee morale and enhanced productivity. Social implications The findings of the study have implications for organizations in the service sector, particularly the BPO-ITES sector examined in the study. This being a customer-focused industry expects employees to ensure meeting deadlines and enhanced customer satisfaction; therefore, it would be worthwhile for managers to help employees in dealing with job stressors in their work environment. It would be useful to raise awareness about workplace bullying and encourage employees to report such incidents while assuring the complete support of the management. Originality/value While a review of extant literature indicates that emotional intelligence may lead to a reduction in job burnout of employees, yet, emotional intelligence has not been used previously as a moderator in mitigating the influence of workplace bullying and job burnout. Moreover, the role of hardiness as a mediator in the above-mentioned relationships has not been addressed in previous studies.

How HR practice, work engagement and job crafting influence employee performance

2018 ◽  
Vol 12 (3) ◽  
pp. 591-607 ◽  
Author(s):  
Xiaoyu Guan ◽  
Stephen Frenkel
Keyword(s):  
Human Resource ◽  
Work Engagement ◽  
Employee Performance ◽  
Underlying Mechanism ◽  
Employee Perceptions ◽  
Job Crafting ◽  
Line Managers ◽  
Content Type ◽  
Theoretical Perspectives

PurposeScholars have adopted different theoretical perspectives to explain the influence of HR practice on employee outcomes. However, few studies have investigated the role of human resource (HR) practice in fostering higher in-role and extra-role employee performance by encouraging employee participation in job design, a process referred to as job crafting. Drawing on human resource management (HRM) process theory and the job crafting literature, this study aims to examine how work engagement and job crafting mediate the relationship between employee perceptions of HR practice and employee performance.Design/methodology/approachThe authors use survey on a sample of 455 employees working in five Chinese manufacturing firms to test their theoretical model.FindingsThis study finds that where management maintains a strong HR system, employees are more likely to be engaged in their work and participate in job crafting. In addition, job crafting on its own, and work engagement and job crafting together, are shown to mediate the HRM–performance relationship.Research limitations/implicationsIn a Chinese context, line managers (including supervisors) are both important implementers of HR policy and vary in their adoption of particular roles. Yet our research did not consider the role of these persons in facilitating work engagement or job crafting. Future studies could usefully explore how these managers vary in their attitudes towards job crafting and the roles they play in encouraging this important activity.Practical implicationsOne important implication is that strong HR system with distinctive, consistent and consensus HR practices should be used by managers to motivate employees to encourage work engagement and job crafting behaviours.Originality/valueThis study enriches the theoretical framework to explain the underlying mechanism between HRM and employee performance from job crafting perspective.

The employee engagement and OCB as mediating on employee performance

2019 ◽  
Vol 68 (2) ◽  
pp. 319-339 ◽  
Author(s):  
Ida Ayu Putu Widani Sugianingrat ◽  
Sapta Rini Widyawati ◽  
Carla Alexandra de Jesus da Costa ◽  
Mateus Ximenes ◽  
Salustiano Dos Reis Piedade ◽  
...  
Keyword(s):  
Employee Engagement ◽  
Organizational Citizenship ◽  
Ethical Leadership ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Citizenship Behavior ◽  
Content Type ◽  
Mediating Role ◽  
Study Results ◽  
Mediating Variables

PurposeThe purpose of this paper is to examine the effect of ethical leadership on employee performance, with the employee engagement and organizational citizenship behavior (OCB) as mediating variables.Design/methodology/approachThe design of this study was to ascertain the predictive generalizations truth of the theory. The population in this study was all employees of non-star hotels in Sarbagita area of Bali.FindingsFirst, ethical leadership does not have a significant effect on employee performance, where the increase in leadership value is not able to provide a significant improvement in the performance of non-star hotel employees in the Sarbagita area of Bali. Second, employee engagement is able to mediate ethical leadership in improving employee performance. Third, the OCB will be able to play a role in mediating the influence of ethical leadership on employee performance if it passes the mediating role of employee engagement first.Originality/valueThe inconsistencies of the previous study results provide evidence and opportunities for this study to review by including mediating variables on ethical leadership and employee performance relationship. The studied variable as a mediating variable is employee engagement. In addition to employee engagement, this study also included the OCB variable as a mediating variable. Several previous studies have identified the influence of ethical leadership, employee engagement and OCB in improving employee performance in separate research models, so there is still a gap for further research.

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dewie Tri Wijayati ◽  
Zainur Rahman ◽  
A’rasy Fahrullah ◽  
Muhammad Fajar Wahyudi Rahman ◽  
Ika Diyah Candra Arifah ◽  
...  
Keyword(s):  
Artificial Intelligence ◽  
Work Engagement ◽  
Employee Performance ◽  
Critical Role ◽  
Change Leadership ◽  
Equation Modeling ◽  
Research Approach ◽  
Content Type ◽  
Rapid Changes

PurposeThis paper aims to explore employee perceptions of companies engaged in services and banking of the role of change leadership on the application of artificial intelligence (AI) that will impact the performance and work engagement in conditions that are experiencing rapid changes.Design/methodology/approachThis study has used a quantitative research approach, and data analysis uses an approach structural equation modeling (SEM) supported by program computer software AMOS 22.0. A total of 357 respondents were involved in this study, but only 254 were qualified. In this study, the respondent is an employee of companies engaged in the services and banking sector in the East Java, Indonesia region.FindingsThe results reveal that AI has a significant positive effect on employee performance and work engagement. Change leadership positively moderates the influence of AI on employee performance and work engagement.Originality/valueThe development of this model has a novelty by including the moderating variable of the role of change leadership because, in conditions that are experiencing rapid changes, the role of leaders is essential. After all, leaders are decision-makers in the organization. The development of this concept focuses on studies of companies engaged in services and banking. Employee performance is an essential determinant in the organization because it will improve organizational performance. In addition, the application of AI in organizations will experience turmoil, so that the critical role of leaders is needed to achieve success with employee work engagement.

The role of knowledge sharing in supply chain success

2019 ◽  
Vol 17 (6) ◽  
pp. 1222-1249 ◽  
Author(s):  
Lila Rajabion ◽  
Amin Sataei Mokhtari ◽  
Mohammad Worya Khordehbinan ◽  
Mansoureh Zare ◽  
Alireza Hassani
Keyword(s):  
Supply Chain ◽  
Literature Review ◽  
Knowledge Sharing ◽  
Design Methodology ◽  
Selection Process ◽  
Employee Performance ◽  
Future Research ◽  
Content Type ◽  
Comparative Information

Purpose The aim of this paper is to provide a comprehensive and detailed review of the state-of-the-art mechanisms of knowledge sharing (KS) in the supply chain (SC) field, as well as directions for future research. Briefly, this paper tries to offer a systematic and methodical review of the KS mechanisms in the SC to provide a comparative summary of the selected articles, to collect and describe the factors that have the influence on KS and SC, to explore some main challenges in this field and to present the guidelines to face the existing challenges and outlining the key areas where the KS mechanisms in SC can be improved. Design/methodology/approach In the current study, a systematic literature review up to 2018 is presented on the supply chain’s mechanisms of KS. The authors identified 21,907 papers, which are reduced to 25 primary studies through the paper-selection process. Findings The results showed that the KS in SC helps to increase the success of the organizations, improve employee performance, increase competitive advantage, enhance innovation and improve relationships between supplier and consumer. However, there were some weaknesses, such as staff resistance to share knowledge in the SC because of fear of job loss. Research limitations/implications There are several limitations to this study. This study limited the search to Google Scholar. There might be other academic journals where Google does not find their paper and they can offer a more complete picture of the related articles. Finally, non-English publications were omitted from this study. It is possible that the research about the application of KS in SC can also be published in other languages. In addition, more studies need to be carried out using other methodologies such as interviews. Originality/value The paper presents a comprehensive structured literature review of the articles’ mechanisms of KS in SC. The paper’s findings can offer insights into future research needs. By providing comparative information and analyzing the current developments in this area, this paper will directly support academics and practicing professionals for better knowing the progress in KS mechanisms.

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