“(Not) forever talk”: restaurant employees managing occupational stigma consciousness

2018 ◽  
Vol 13 (4) ◽  
pp. 384-402 ◽  
Author(s):  
Amanda Michiko Shigihara
Keyword(s):  
Food Service ◽  
Identity Work ◽  
Stigma Consciousness ◽  
Content Type ◽  
Theoretical Contribution ◽  
Work Related ◽  
Future Selves ◽  
Restaurant Employees ◽  
Research Findings ◽  
Depth Interviews

PurposeThe purpose of this paper is to examine restaurant employees’ engagement in identity work to manage occupational stigma consciousness.Design/methodology/approachResearch methods included ethnographic fieldwork and in-depth interviews.FindingsWidespread societal stigma attached to food service work disturbed participants’ sense of coherence. Therefore, they undertook harmonizing their present and envisioned selves with “forever talk,” a form of identity work whereby people discursively construct desired, favorable and positive identities and self-concepts by discussing what they view themselves engaged and not engaged in forever. Participants employed three forever talk strategies: conceptualizing work durations, framing legitimate careers and managing feelings about employment. Consequently, their talk simultaneously resisted and reproduced restaurant work stigmatization. Findings elucidated occupational stigma consciousness, ambivalence about jobs considered “bad,” “dirty” and “not real,” discursive tools for negotiating laudable identities, and costs of equivocal work appraisals.Originality/valueThis study provides a valuable conceptual and theoretical contribution by developing a more comprehensive understanding of occupational stigma consciousness. Moreover, an identity work framework helps explain how and why people shape identities congruent with and supportive of self-concepts. Forever talk operates as a temporal “protect and preserve” reconciliation tool whereby people are able to construct positive self-concepts while holding marginalized, stereotyped and stigmatized jobs. This paper offers a unique empirical case of the ways in which people talk about possible future selves when their employment runs counter to professions normatively evaluated as esteemed and lifelong. Notably, research findings are germane for analyzing any identities (work and non-work related) that pose incoherence between extant and desired selves.

Hospitality internship program insights

2020 ◽  
Vol 12 (2) ◽  
pp. 155-164
Author(s):  
Arif Kamisan Pusiran ◽  
Yuzainy Janin ◽  
Sarimah Ismail ◽  
Lorna Jimi Dalinting
Keyword(s):  
Higher Learning ◽  
Practical Training ◽  
Industrial Training ◽  
Content Type ◽  
Work Related ◽  
Internship Experience ◽  
Perceptions Of Students ◽  
Qualitative Research Methodology ◽  
Work Integrated Learning ◽  
Depth Interviews

Purpose The purpose of this paper is to provide some insights on current industry internship practices and the perceptions of students during their internship experience. This paper also highlights some issues pertaining to internship from the students’ and the industry’s perspective Design/methodology/approach The paper utilises qualitative research methodology using in-depth interviews. Findings The sources of conflict arising between the two parties need to be addressed carefully so as to create a win–win situation. The paper offers some suggestions for higher education institutions as to how to establish better guidelines for student internships as well as for industry operators.. Originality/value Internship, industrial training, practical training or work-integrated learning refers to the involvement of students, institutions and colleges of higher learning in the industry. Internship provides an opportunity for students to experience first-hand, a work-related learning process. Given this, the involvement of industry in accepting students onto well-designed internship programmes is very much needed, so as to ensure the completion of a balanced period of study for a career in hospitality and tourism.

Shopping streets vs malls: preferences of low-income consumers

2019 ◽  
Vol 37 (2) ◽  
pp. 140-153 ◽  
Author(s):  
Marco Tulio Zanini ◽  
Fernando Filardi ◽  
Fábio Villaça ◽  
Carmen Migueles ◽  
Aline Menezes Melo
Keyword(s):  
Low Income ◽  
Policy Decision ◽  
Decision Makers ◽  
Shopping Malls ◽  
Content Type ◽  
Quantitative And Qualitative Research ◽  
Research Findings ◽  
Patronage Intention ◽  
Low Income Consumers ◽  
Depth Interviews

PurposeThe purpose of this paper is to identify the attributes of shopping streets and shopping malls that influence the satisfaction and patronage intention of low-income consumers in order to understand the consumers’ preferences when it comes to shopping in these retail agglomerations.Design/methodology/approachThe study is based on quantitative and qualitative research, including in-depth interviews and focus groups with low-income consumers. The research collected data from 396 consumers at 3 retail agglomerations in Rio de Janeiro, Brazil, and used a structured questionnaire to identify 12 attributes as the factors of the agglomerations’ attractiveness.FindingsThe results show that the items “selection” and “value” affect satisfaction and patronage intention at the same intensity in both shopping streets and shopping malls. However, the item “access” proved to be important for shopping malls, and the item “security” proved to be important for shopping streets. The results indicate that shopping streets have a preference for patronage intentions, despite the greater satisfaction generated by shopping malls. In addition, the study looked at consumers’ opinions on these retail agglomerations.Originality/valueThe research findings help to build a conceptual framework on evolved retail agglomerations in comparison to created retail agglomeration, represented by shopping streets and shopping malls, respectively. The findings allow a broader view of low-income consumption, offering insights so entrepreneurs and companies can direct their efforts to better capture value and improve the supply of products and services. Likewise, these findings will help public policy decision-makers to build and provide infrastructure for the preservation of shopping streets, maintaining this option for the consumer.

scholarly journals Renegotiating power in adult safeguarding: the role of advocacy

2017 ◽  
Vol 19 (2) ◽  
pp. 78-91 ◽  
Author(s):  
Sarah P. Lonbay ◽  
Toby Brandon
Keyword(s):  
Older People ◽  
Social Workers ◽  
Design Methodology ◽  
Content Type ◽  
North East ◽  
Critical Realist ◽  
Research Findings ◽  
Depth Interviews ◽  
Practical Implications

Purpose The increased involvement of adults at risk in the safeguarding process has become a prominent issue within English safeguarding policy. However, there is evidence to suggest that actual levels of involvement are still low. The purpose of this paper is to present findings from a PhD study in relation to the benefits of advocacy in supporting this involvement in adult safeguarding for older people. Design/methodology/approach Participants in the study included advocates and social workers who had experience of working with older people through the safeguarding process within two North East England local authorities. A critical realist approach through in-depth interviews was taken with all the participants. Findings The research findings in relation to the benefits of advocacy in supporting older people going through safeguarding processes are reported. The practical limitations and factors which help and hinder advocacy support within the process are also considered. The theoretical implications for power, empowerment, and advocacy are also explored. Research limitations/implications A key limitation of this research is that it did not include older people who had been through safeguarding amongst the participants. Practical implications Key implications for practice and policy are discussed. Originality/value The paper provides an overview and critique of empowerment in adult safeguarding and the role that advocates play in promoting this key principle.

scholarly journals Between hope and fear: developing social media guidelines

2017 ◽  
Vol 39 (2) ◽  
pp. 130-144 ◽  
Author(s):  
Michaël Opgenhaffen ◽  
An-Sofie Claeys
Keyword(s):  
Social Media ◽  
Media Use ◽  
Future Research ◽  
Social Media Use ◽  
Content Type ◽  
Work Related ◽  
Potential Risks ◽  
Use Of Social Media ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to examine employers’ policy with regard to employees’ social media use. Specifically, the authors examine the extent to which employers allow the use of social media in the workplace, what opportunities can be related to employees’ social media use and how social media guidelines are implemented within organizations. Design/methodology/approach In-depth interviews were conducted with HR and communication managers of 16 European companies from different sectors and of varying size. Findings Some organizations believe that social media should be accessible to employees while others ban them from the workplace. Most respondents believe that organizations can benefit from employees sharing work-related content with their own network. However, they encourage the sharing and retweeting of official corporate messages rather than employees developing their own messages. This fear regarding employees’ messages on social media is reflected in the broad adoption of social media guidelines. Research limitations/implications Future research should chart the nature of existing social media guidelines (restrictive vs incentive). Accordingly, the perceived sense and nonsense of social media guidelines in companies should be investigated, not only among the managers but also among employees. Practical implications Organizations should remain in dialogue with employees with regard to social media. Managers seem overly concerned with potential risks and forget the opportunities that can arise when employees operate as ambassadors. Originality/value The use of in-depth interviews allowed the authors to assess the rationale behind social media guidelines within organizations in depth and formulate suggestions to organizations and communication managers.

scholarly journals The role of spirituality as a coping mechanism for South African traffic officers

2017 ◽  
Vol 73 (3) ◽  
Author(s):  
Rochelle Jacobs ◽  
Annelize Van Niekerk
Keyword(s):  
South African ◽  
Coping Mechanisms ◽  
Coping Mechanism ◽  
Adaptive Coping ◽  
Work Related ◽  
Interpretive Paradigm ◽  
Research Findings ◽  
Depth Interviews ◽  
Work And Life

Traffic officers are faced with many stressful situations, yet each traffic officer might cope differently with these stressors. Spirituality is regarded as an essential defence in stressful situations. Therefore, this article provides a basic framework guiding traffic officers and practitioners, on how spirituality can be used as a coping mechanism when faced with various work-related stressors. An interpretative, qualitative study was conducted utilising purposive sampling in which 10 traffic officers participated in in-depth interviews. In line with the interpretive paradigm, data were analysed using content analysis. The research findings indicate when utilising spirituality to various degrees in their workplace, traffic officers displayed adaptive coping capabilities. Traffic officers associated less spirituality or a lack thereof with weaker coping capability. Furthermore, spirituality in traffic officers is informed by their spiritual or religious foundation, their purpose in work and life, their connection to a spiritual source, and the fruits of spirituality. The coping ability of traffic officers is influenced by their upbringing and background, by stressors in their work environment and by their coping mechanisms. The role of spirituality in the coping of traffic officers culminated in their ability to interpret the meaning of spirituality, and then implementing spirituality as a coping mechanism.

eVisa’s impacts on travel and tourism: the case of Turkey

2018 ◽  
Vol 9 (1) ◽  
pp. 14-32 ◽  
Author(s):  
Kadir Çakar ◽  
Nadzeya Kalbaska ◽  
Ali Inanir ◽  
Tuba Şahin Ören
Keyword(s):  
Design Methodology ◽  
Psychological Perspective ◽  
Tourism Demand ◽  
Content Type ◽  
Travel And Tourism ◽  
Tourist Destinations ◽  
Travel Motivation ◽  
Positive Effects ◽  
Research Findings ◽  
Depth Interviews

Purpose The purpose of this study was to investigate eVisa applications. eVisa is a service that falls under eTourism, whose growing use can be attributed to its ability to simplify the process of obtaining a visa. The objectives of this study were twofold: to explore the eVisa experience of tourists who have previously visited Turkey by using the service and to analyse the perceptions of stakeholders who have contributed to eVisa. Design/methodology/approach The present research has utilised two methodologies within the context of qualitative research methods. Data were gathered from tourists by using reviews (n = 1690) and in-depth interviews key actors (n = 4), which represent consumers and contributors’ perspectives on the eVisa system, respectively. While consumers dictate the demand of the service, contributors control its supply. The contributors referenced herein are relevant eVisa stakeholders in Antalya. Findings The research findings revealed eVisa facilitation’s positive effects on a destination’s image and tourists’ intentions to revisit destinations compared to when they use traditional visa-obtaining processes. The research findings then present suitable data for destination managers and policymakers regarding eVisa facilitation, followed by this study’s conclusions and implications. Research limitations/implications eVisa facilitation can foster demand for travel and tourism while maintaining bureaucratic elements of the traditional visa procedure. From a psychological perspective, eVisa facilitation can positively affect travel motivation to certain destinations where eVisas are applicable, as well as positively influence intentions to revisit tourist destinations. Originality/value The originality and uniqueness of the present study lies in its contribution to the increasing recognition of the significance and positive impacts of eVisa facilitation on travel and tourism demand.

E-relationship marketing: a cognitive mapping introspection in the banking sector

2014 ◽  
Vol 48 (3/4) ◽  
pp. 572-594 ◽  
Author(s):  
Isabelle Brun ◽  
Fabien Durif ◽  
Line Ricard
Keyword(s):  
Relationship Marketing ◽  
Banking Sector ◽  
Cognitive Mapping ◽  
Online Banking ◽  
Ease Of Use ◽  
Mapping Technique ◽  
Content Type ◽  
Theoretical Contribution ◽  
Research Findings ◽  
Web Experience

Purpose – The aim of this paper is to explore and better understand e-relationship marketing and to identify elements (key concepts) that are predominant to ensure success via the internet. Design/methodology/approach – The exploratory cognitive mapping technique (Cossette, 2004) employs three types of respondents, namely a banking expert, online banking customer and academic expert. Findings – The study points up similarities with traditional relationship marketing (e.g. satisfaction, commitment by bank) and identifies several new concepts spawned by the web-based environment. More precisely, the study highlights the importance of the simplicity and ease of the customer's web experience. Research limitations/implications – The exploratory and qualitative nature of this study opens the door to validation with a broader sample using a self-administered questionnaire developed based on the cognitive mapping technique. Practical implications – In addition to guaranteeing customer satisfaction, it is important: that customers perceive the bank's investment in and commitment to the e-relationship strategy; and, that customers enjoy a highly positive web experience (e.g. perceived quality of site and ease-of-use). Originality/value – Research findings result in an enhanced understanding of e-relationship marketing. Also, given the combination of sparse use of cognitive mapping in marketing and investigation of three different types of subjects (banking expert, online banking customer and academic expert), the findings lend originality while making a substantive theoretical contribution to topical literature.

Contradictions and identity work: insights from early-career experiences

2014 ◽  
Vol 33 (10) ◽  
pp. 906-918
Author(s):  
Jacob D. Vakkayil
Keyword(s):  
Software Development ◽  
Work Experience ◽  
Design Methodology ◽  
Qualitative Methodology ◽  
Identity Work ◽  
Early Career ◽  
Career Experiences ◽  
Content Type ◽  
Four Dimensions ◽  
Depth Interviews

Purpose – The purpose of this paper is to explore identity work in response to various types of contradictions experienced by employees in outsourced software development in the initial stages of their careers. Design/methodology/approach – A qualitative methodology is adopted. Data are generated primarily through in-depth interviews with participants who had less than five years of work experience in outsourced software development. Findings – Four dimensions of contradictions in the setting are identified and behaviors associated with identity work driven by these contradictions are explored. While responses included regression, despair, resignation and disengagement, behaviors in the direction of adjustment and development were also reported. The importance of various kinds of resources for developmental identity work is pointed out. Originality/value – This work contributes to discussions on identity work by bringing to light how contradictions influence it in the context of outsourced software work.

Organizational members' use of online social networks and their job satisfaction: a social cognitive perspective

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Olfat ◽  
Sajjad Shokouhyar ◽  
Sadra Ahmadi ◽  
Seyed Mohammad Mahdi Ghaderi
Keyword(s):  
Job Satisfaction ◽  
Social Networks ◽  
Online Social Networks ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Structural Equations ◽  
Content Type ◽  
Theoretical Contribution ◽  
Work Related ◽  
Enterprise Social Networks

PurposeThis study utilized “social cognitive theory” to compare the impacts of organizational members' hedonic and work-related use of public social networks (SNs) and enterprise social networks (ESNs) on job satisfaction.Design/methodology/approachThe participants comprised 240 employees who were able to simultaneously use SNs and ESNs in the workplace with regard to both hedonic and work-related motives. The measurement and structural models were evaluated using partial least squares structural equations modeling (PLS-SEM).FindingsThe results show that organizational members' hedonic and work-related use of public SNs enhances job satisfaction. However, the hedonic and work-related use of ESNs has negative and positive impacts on job satisfaction respectively.Originality/valueThe main theoretical contribution of this study lies in showing that employees' use of social networks does not necessarily entail detrimental or beneficial consequences and depending on different factors the outcomes are different. Following a comprehensive review of the literature, users' incentives and platforms emerged as two different factors contributing to the outcomes arising from the use of social networks in the workplace. Although a few studies have explored the impacts of organizational members' use of social networks on job satisfaction, none have done so in relation to different user incentives and platforms.

The effects of terrorism on work attitudes and behaviors: a literature review and a proposed model

2014 ◽  
Vol 6 (3) ◽  
pp. 143-163 ◽  
Author(s):  
Omer Farooq Malik ◽  
Haslinda Abdullah ◽  
Jegak Anak Uli
Keyword(s):  
Literature Review ◽  
Well Being ◽  
Work Attitudes ◽  
Reciprocal Relationship ◽  
Negative Attitudes ◽  
Content Type ◽  
Work Related ◽  
Organizational Interventions ◽  
Research Findings ◽  
The Individual

Purpose – The paper examines terrorism in its relationship to the workplace. The purpose of this paper is to review research findings and propose a model of the effects of terrorism on work-related outcomes. Design/methodology/approach – A literature review was undertaken mainly using academic sources. Findings – Potential or actual terrorist attacks create a significant fear level for the individual, causing negative work attitudes. In turn, negative attitudes lead to undesirable work behaviors. Research limitations/implications – Relatively little research has been conducted to determine how organizations may be affected by terrorism via the reciprocal relationship between employee and organizational well-being. Originality/value – This paper explores important yet still under-researched areas of management and organizational interventions to mitigate the deleterious effects of workplace terrorism.

Sign in / Sign up

Export Citation Format

Share Document