scholarly journals Developing rightly culture on TQM - evidence from SMEs in the context of emerging economy

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdullahi Hassan Gorondutse ◽  
Gamal Abdualmajed Ali ◽  
Haim Hilman
Keyword(s):  
High Performance ◽  
Small And Medium Enterprises ◽  
Total Quality ◽  
Dominant Culture ◽  
Self Assessment ◽  
Cross Sectional ◽  
Content Type ◽  
Body Of Knowledge ◽  
Supportive Culture ◽  
Medium Enterprises

Purpose Total quality management (TQM) must include orientation towards quality awareness in the overall organisational processes in a firm. A successful TQM needs a supportive culture that can adapt to alterations and strengthen innovation. This study aims to confirm the association between the style of management known as organisational culture (OC) and TQM practices in manufacturing Small and Medium Enterprises (SMEs). Design/methodology/approach Data-driven research was drawn from self-assessment inquiries among 772 managers/owners of manufacturing SMEs of the Saudi Arabia Kingdom (KSA). The dominant culture was detected by means of a cross-sectional technique. Findings The findings enrich the literature by revealing a positive effect of OC on TQM execution in the manufacturing SMEs of KSA. Research limitations/implications Prior to the execution of TQM operations, administrators of manufacturing SMEs should be aware of the culture within organisations so that TQM may be implemented. Practical implications The study suggests that organisations, particularly manufacturing SMEs, should constantly strive to enhance the TQM culture. Social implications Amid intense competition among manufacturing SMEs, it is crucial to guarantee their high performance. This research assists society in evaluating the strength of a particular SME sector and further enables it to assess which SMEs really have a good OC–TQM relation. Originality/value The paper creates and presents various platforms of the OC and TQM as a unified body of knowledge.

Unravelling SMEs’ participation and success in public procurement

2020 ◽  
Vol 20 (4) ◽  
pp. 377-401 ◽  
Author(s):  
Carmela Di Mauro ◽  
Alessandro Ancarani ◽  
Tara Hartley
Keyword(s):  
Small And Medium Enterprises ◽  
Public Procurement ◽  
Sample Selection ◽  
Cross Sectional ◽  
Content Type ◽  
Factors Affecting ◽  
The Public ◽  
Ex Post ◽  
Medium Enterprises

Purpose This paper aims to investigate the role of micro, small and medium enterprises (MSMEs) within the Canadian public procurement, by seeking to identify barriers and supporting factors of MSMEs’ participation and success in public tenders. Design/methodology/approach The empirical analysis builds on a unique survey run by the Canadian federal government, which addressed firms either participating or not participating in public tenders. Model estimation on the survey data relies on sample selection methodologies, which allow separating determinants of MSMEs’ decision to participate from determinants of success. Findings Results provide evidence that costs stemming from asset specificity and uncertainty (e.g. costs of bidding, requirements for participation, bundling of contracts and award rules based on minimum price) affect participation in public procurement. Within MSMEs, micro-firms are the most discouraged from participating. However, after controlling for factors affecting participation, micro-firms emerge as having a higher success rate, possibly because of high specialization and joint participation with larger firms. Research limitations/implications Because of the cross-sectional nature of the data used for hypotheses testing, endogeneity may arise if ex post variables affect ex ante decisions. This may apply if participation in procurement feeds on success in past tenders. Social implications Findings may inform policies for the inclusion of smaller firms in the public marketplace. Originality/value To the best of the authors’ knowledge, this study is the first attempting to disentangle determinants of participation in public tenders from determinants of success. Separating the two aspects helps fine-tune SME-friendly public procurement policies, by identifying actions that effectively facilitate success of MSMEs in public tenders.

Practice of information systems

2006 ◽  
Vol 17 (2) ◽  
pp. 199-223 ◽  
Author(s):  
Milind Kumar Sharma ◽  
Rajat Bhagwat
Keyword(s):  
Operations Management ◽  
Survey Methodology ◽  
Small And Medium Enterprises ◽  
Business Environment ◽  
Cross Sectional ◽  
Content Type ◽  
Business Operations ◽  
Current Trends ◽  
Day To Day Operations ◽  
Medium Enterprises

PurposeTo provide the outcome of information system (IS) related practice survey designed to identify current trends in Indian small and medium enterprises (SMEs).Design/methodology/approachThis research is exploratory in nature, a survey methodology is used for study and the focus of study is cross‐sectional. Two companies have been selected for detailed case studies. The objective of the study was to become more familiar through survey and information collected to one point in time. The methodology was based on a questionnaire survey and personal interviews.FindingsThe outcomes, based on a survey of 210 SMEs, reveal that though SMEs understand and acknowledge the importance of the IS in day‐to‐day operations management in the present dynamic and heterogeneous business environment but these are yet to implement, operate and exploit it fully in a formal and professional manner so as to enable them to derive maximum business gains out of it. SMEs are not found equipped adequately with the IS resources to suit their needs.Research limitations/implicationsThe target of the study is the SMEs operational in the western part of India and hence it has the limitation in terms of the scope. However, the overall results are encouraging with 70 percent response rare in the survey and underline the need for more such studies. The results have implications for all managers responsible for IS, any SME in the era of globalization.Originality/valueThe paper presents IS‐related practices going on in Indian SMEs. Findings reported in the paper provide SMEs operators the utility of IS in day‐to‐day business operations.

Strategic planning to investigate the decision index of organization for effective total quality management implementation – in context of Indian small and medium enterprises

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lalit K. Toke ◽  
Shyamkumar D. Kalpande
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Present Status ◽  
Small And Medium Enterprises ◽  
External Environment ◽  
Total Quality ◽  
Situation Analysis ◽  
Internal Factors ◽  
Content Type ◽  
Medium Enterprises

Purpose The aim of this paper is to present an empirical assessment and strategic planning for measuring the impact of total quality management (TQM) practices on small and medium enterprises (SMEs) and its effectiveness for business excellence. The authors investigate the present status of quality system in SMEs and find the thrust areas for TQM implementation in SMEs of strengths, weaknesses, opportunities and threats analysis. Also, it examines the effect of external environment on internal factors of SMEs by situation analysis. This study helps to develop a model for assessing the components of TQM in SMEs after identifying their weightage. Design/methodology/approach The qualitative and quantitative techniques have been used together for robust conclusions. The survey data has been collected through the properly designed questionnaire. After studying the present status of TQM in SMEs, situation analysis has been carried out for examining the effect of the external environment on internal factors of SMEs. The weightage of TQM critical success factors was calculated by pair-wise comparison method of analytical hierarchical process (AHP) analysis for framework development. Findings The study offers useful insights and guidelines for identification of the contribution of TQM critical factors in SMEs performance. It has been observed that the attribute understanding of customer need and its fulfillment ability has the highest priority, whereas supplier partnership and the ability to reduce waste having the least priority in SMEs. Validation study facilitates to channelize TQM initiatives, to improve environmental and operational performance. Originality/value The authors provide a comprehensive typology of TQM practices, and its performances on SMEs. This paper can increase the awareness of the significance of TQM strategy which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore unable patient satisfaction with their organizations.

Factors affecting the entrepreneurial leadership in small- and medium-sized enterprises (SMEs) of Pakistan

2019 ◽  
Vol 15 (1) ◽  
pp. 31-44 ◽  
Author(s):  
Bahadur Ali Soomro ◽  
Naimatullah Shah ◽  
Shahnawaz Mangi
Keyword(s):  
Small And Medium Enterprises ◽  
Personality Factor ◽  
Entrepreneurial Leadership ◽  
Quantitative Methodology ◽  
Cross Sectional ◽  
Content Type ◽  
Factors Affecting ◽  
Strategic Factor ◽  
Top Managers ◽  
Medium Enterprises

PurposeThe purpose of this paper is to examine the factors that affect the entrepreneurial leadership in small and medium enterprises (SMEs) of Pakistan.Design/methodology/approachA conceptual framework is developed after reviewing a vigorous literature. This is a quantitative methodology in which cross-sectional data are collected from top managers and founders in SMEs of Pakistan through a survey questionnaire. The random technique is applied for the collection of data. The total samples are 352. Initially, 500 survey questionnaires are distributed through personal visits in different cities of Pakistan. The returned rate is noticed as 70 percent.FindingsThe data are analyzed through Statistical Package for Social Sciences version 24.0. The overall Cronbach’sαreliability is 0.866. On the other hand, theαfor all variables (dependent and independent) is observed within the adequate ranges. The overall findings reveal that there is a positive and significant relationship among strategic factor, motivational factor, personality factor, communicative factor and entrepreneurial leadership.Practical implicationsThis study may contribute to existing efforts to assimilate the arenas of strategy, motivation, communication, leadership and entrepreneurship. In addition, by reviewing the outcomes of present study, the policy makers and planners may further concentrate for promoting SMEs sector that is famous as a backbone for economic development.Originality/valueThis study is original and valuable with respect to data and context. The findings of such study may play a substantial role in the stability of the economy in Pakistan through enriching the SMEs sector.

Institutional framing and entrepreneurship capital in Uganda

2014 ◽  
Vol 10 (3) ◽  
pp. 177-197 ◽  
Author(s):  
Joseph Mpeera Ntayi ◽  
Henry Mutebi ◽  
Kenneth Byangwa ◽  
Susan Georgina Kamanyi
Keyword(s):  
Human Capital ◽  
Large Scale ◽  
Small And Medium Enterprises ◽  
High Growth ◽  
Moral Values ◽  
Cross Sectional ◽  
Content Type ◽  
Managerial Implications ◽  
Medium Enterprises ◽  
Entrepreneurship Capital

Purpose – The purpose of this paper is to provide policy and managerial implications required in solving the daunting problem of the existing low-entrepreneurial capital in Uganda. Design/methodology/approach – A large-scale comprehensive survey using a sample of 11,105 small and medium enterprises (SMEs) from 40 high-growth towns was selected and undertaken from five regions of Uganda. The response rate was 40.5 per cent, translating into 4,498 usable questionnaires. Findings – Results reveal that institutional framing, entrepreneurship human capital and entrepreneurial moral values predict entrepreneurship capital in Uganda. These results are presented and discussed in detail in this paper. Research limitations/implications – The study applied a cross-sectional approach to study behaviour, yet studying behaviour requires time. Therefore, there is need for scholars to undertake a follow up study to test the hypotheses using longitudinal data. Practical implications – The paper provides implications for the review and development of supporting institutional frames for entrepreneurship, promoting generalized forms of human capital and entrepreneurial ethics moral values. Originality/value – The motivation for the study is derived from the observation that the legal and regulatory framework in Uganda is biased against SMEs. This is manifested in the high-regulatory burden of registering and running enterprises in Uganda. For example, the cost of registering a business in Uganda is high. Legal proceedings in Uganda are inefficient, complex and costly only favouring firms with resources and connections. This may restrict enterprise development and increase the costs of running businesses, distort human capital and entrepreneurial moral values thereby affecting entrepreneurship capital.

scholarly journals Determinants of entrepreneurial small and medium enterprises performance with the interaction effect of commercial loans

2020 ◽  
Vol 14 (2) ◽  
pp. 161-173
Author(s):  
Muhammad Asif Khan ◽  
Asima Siddique ◽  
Zahid Sarwar ◽  
Le Thi Minh Huong ◽  
Qaiser Nadeem
Keyword(s):  
Interaction Effect ◽  
Trade Credit ◽  
Small And Medium Enterprises ◽  
Cross Sectional ◽  
Content Type ◽  
Correlation And Regression Analysis ◽  
Trade Credits ◽  
Commercial Loans ◽  
Medium Enterprises ◽  
First Time

Purpose The purpose of this study is to investigate the interaction effect of commercial loans in between trade Credit, retain earning, and entrepreneurial small and medium enterprises (SMEs) performance. Design/methodology/approach In this research, the cross-sectional research design was used, and data were collected from 362 SMEs located in Pakistan by using a questionnaire. Correlation and regression analysis was adopted to establish the interaction effect of commercial loans in between trade credits, retain earning and entrepreneurial SMEs performance. Findings The results demonstrated that commercial loans, trade credit and retain earning have a positive relationship with entrepreneurial SMEs performance. The findings also confirmed the interaction effect of commercial loans in between retain earnings, trade credit and entrepreneurial SMEs performance. Originality/value The study examined the association and interaction effect of commercial loans in between retain earnings, trade credit and SMEs performance in the emerging state (Pakistan). So, this is the first time to study the relationship between these variables, which highly contributes to entrepreneurial SMEs literature.

Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kari Lepistö ◽  
Minna Saunila ◽  
Juhani Ukko
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Small And Medium Enterprises ◽  
Stakeholder Management ◽  
Total Quality ◽  
Content Type ◽  
Medium Enterprises ◽  
The Impact

PurposeThis study investigates the effect of total quality management (TQM) on small and medium enterprises (SMEs) ' profitability by examining whether the new TQM dimensions of risk management, digitalization, stakeholder management and system deployment, facilitate the impact of traditional TQM dimensions on profitability.Design/methodology/approachA structured survey of 271 Finnish SMEs divided into industry companies and service companies was used.FindingsRisk management facilitates the relation between continuous improvement and company profitability. Digitalization does not facilitate the relation between TQM dimensions and company profitability. Stakeholder management facilitates the relation between management/leadership and company profitability, customer focus and company profitability and continuous improvement and company profitability. System deployment does not facilitate the relation between TQM dimensions and company profitability.Originality/valueMost prior studies are based on the traditional TQM classification. The TQM dimensions of this study are more comprehensive than previous studies and take into account the latest trends in business development. The findings of this study differ from most previous studies and provide a source of reflection for SME management on how TQM should be implemented so that it affects the company's profitability.

How does management perceive export success? An empirical study of Moroccan SMEs

2015 ◽  
Vol 21 (1) ◽  
pp. 126-151 ◽  
Author(s):  
Hind El Makrini
Keyword(s):  
Customer Orientation ◽  
Small And Medium Enterprises ◽  
Cross Sectional ◽  
Policy Makers ◽  
Resource Based View ◽  
Content Type ◽  
Factors Affecting ◽  
Quantitative Design ◽  
Medium Enterprises ◽  
Practical Implications

Purpose – The purpose of this paper is to examine the managerial determinants of the export success of Moroccan small and medium enterprises (SMEs) based on resource-based view (RBV) of a firm. Design/methodology/approach – The quantitative design was employed involving a questionnaire completed by 100 managers of Moroccan SMEs. Multiple regression analyses were carried out to confirm or reject eight hypotheses. Findings – It was found that management export commitment and management customer orientation are the main managerial factors in the export success of Moroccan SMEs. Research limitations/implications – The study was limited to one context, and it followed a cross-sectional approach. Export success was measured by only subjective method with Likert scale. The study suggests that further investigations can be made to incorporate other factors affecting export success. Practical implications – The results offer insights into the practices of Moroccan exporting SMEs and recommendations for policy makers as well as an indication for further research. The research can also be used in teaching. Originality/value – First, the tested model is one of few that consider developing country contexts. Second, this research can serve as a guide for future researchers who intend to study export success in other developing countries, particularly in Maghreb regions where there is a gross dearth of research. Therefore, the study is of significant value to practitioners and scholars alike.

Tax compliance of small and medium enterprises: a developing country perspective

2017 ◽  
Vol 25 (2) ◽  
pp. 149-175 ◽  
Author(s):  
Doreen Musimenta ◽  
Stephen Korutaro Nkundabanyanga ◽  
Moses Muhwezi ◽  
Brenda Akankunda ◽  
Irene Nalukenge
Keyword(s):  
Small And Medium Enterprises ◽  
Tax Compliance ◽  
Cross Sectional Study ◽  
Strategic Responses ◽  
Cross Sectional ◽  
Mediation Effects ◽  
Content Type ◽  
Medium Enterprises ◽  
The Relationship ◽  
Tax Fairness

Purpose The purpose of this paper is to establish the relationship between tax fairness, isomorphic forces, strategic responses and tax compliance in Ugandan small and medium enterprises (SMEs). Design/methodology/approach This is a correlational and cross-sectional study using two respondent types, the demand (represented by the tax collecting body respondents) and supply (represented by SME respondents) sides of tax compliance, to examine perceived tax compliance in Uganda’s SMEs. Findings Tax fairness, isomorphic forces and strategic responses have a predictive force on tax compliance. Significant mediation effects of tax fairness and also strategic responses are found. The two respondent types perceive the study variables differently – providing an understanding of why the tax compliance puzzle has remained a burgeoning concern. For example, the tax-collecting body respondents perceived more tax fairness than SME respondents, suggesting that perceived tax fairness depends on whose “lenses” you look through. Research limitations/implications Rather than focussing only on the importance of the rational analytical deliberation of tax fairness by taxpayers in influencing their tax compliance, the current paper shows that in addition, isomorphic forces and strategic responses establish the basis for understanding taxpayers’ compliance. Originality/value The methodology that enlists two respondent types, i.e. the supply side of tax compliance and the demand side of tax compliance, probably offers a unique way of deriving better results than previous studies.

Mediating effect of innovation with market orientation and performance relationship

2019 ◽  
Vol 17 (2) ◽  
pp. 152-167
Author(s):  
Seemant Kumar Yadav ◽  
Vikas Tripathi ◽  
Geetika Goel
Keyword(s):  
Market Orientation ◽  
Business Performance ◽  
Developing Economies ◽  
Small And Medium Enterprises ◽  
Mediating Effect ◽  
Incremental Innovation ◽  
Cross Sectional ◽  
Content Type ◽  
And Performance ◽  
Medium Enterprises

Purpose The purpose of this study is to examine the effect of market orientation on performance and to figure out the mediator effect of incremental innovation on this relationship with an implementation on Indian small and medium enterprises (SMEs). Design/methodology/approach Following a survey among 333 owners/managers of SMEs in Indian, six research propositions were framed. Confirmatory factor analysis (CFA) and regression analysis was used for the purpose of data analysis. Findings The outcome of the study demonstrates a significant effect of market orientation on SMEs performance. In addition, the mediating effect of innovation between market orientation and business performance was not supported in the context. Research limitations/implications This study uses cross-sectional research, which limits the ability to test the causality; hence, such studies should be replicated in other settings also to get more evidences about the relationship. Practical implications The research will help managers especially in manufacturing SMEs of developing countries to understand benefits of being market-oriented to improve performance. Originality/value The study attempts to enrich the market orientation literature especially in developing economies. It identifies the significant effect of interfunctional coordination on performance of small and medium enterprises working in more volatile environment. Further, the study also examines mediating role of innovation between market orientation and performance linkage.

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