Scale development and validation of shared mental models of information and communication technology (ICT SMM)

2020 ◽  
Vol 26 (7/8) ◽  
pp. 391-407
Author(s):  
Rebecca Müller ◽  
Conny H. Antoni
Keyword(s):  
Mental Models ◽  
Virtual Teams ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Rating Scale ◽  
Shared Mental Models ◽  
Future Research ◽  
Validity And Reliability ◽  
Content Type ◽  
Information And Communication

Purpose Virtual teams are on the rise and many companies are implementing them to compete for the most talented experts. However, the use of information and communication technology (ICT), on which virtual teams depend, often ends in communication chaos. Research has shown that shared mental models (SMM), which are knowledge structures on team level, enhance team communication. In teams, which use ICTs, shared mental models of ICTs (ICT SMM) seem to be important. However, few studies that investigated ICT SMM have used different measurements that restrict their generalization. The purpose of this study is to define ICT SMM as well as develop and validate an ICT SMM scale. Design/methodology/approach This study used a cross-sectional questionnaire in two different samples (N1 = 117 students and N2 = 165 employees). Findings The results of item and factor analyses indicated that ICT SMM contain at least two facets, ICT functionalities and task-specific ICT use and are distinct from teamwork, taskwork and temporal SMM. The ICT SMM scale reached good validity and reliability. On an individual level, ICT SMM were positively associated with perceived team performance and coordination and negatively with ineffective communication, workload and frustration. Research limitations/implications Future research using teams as sample to validate the ICT SMM scale seems to be promising. Originality/value To the best of authors’ knowledge, this is the first study that developed and validated a rating scale to measure SMM of ICT in different samples.

Progression and development of information and communication technology research in hospitality and tourism

2019 ◽  
Vol 32 (2) ◽  
pp. 511-534 ◽  
Author(s):  
Rob Law ◽  
Daniel Leung ◽  
Irene Cheng Chu Chan
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Qualitative Content Analysis ◽  
Future Research ◽  
Research Topics ◽  
Content Type ◽  
Prior Literature ◽  
Information And Communication ◽  
Hospitality And Tourism ◽  
Search Approach

Purpose This study aims to present a state-of-the art review on information and communication technology (ICT) research in hospitality and tourism published between 2014 and 2017. Design/methodology/approach A total of 288 full-length articles from eight top-tier hospitality and tourism journals were gathered by harnessing a systematic literature search approach. Subsequently, the authors used a qualitative content analysis to review, analyse and assign all included articles into a framework with six consumer-related and five supplier-related research streams. Findings In terms of volume (i.e. the amounts and ratios of ICT research in top-tier journals by publication year) and variety (i.e. the diversity of research topics), a significant progression of ICT research in hospitality and tourism is observed. However, some old and new knowledge gaps are still inadequately addressed, thus requiring scholars and practitioners to conduct additional research in the future. Practical implications The accumulation of knowledge and actionable clues in this study is expected to keep practitioners updated with the overwhelming volume of ICT research. Originality/value This study contributes to the literature by accelerating the accumulation of knowledge on research topics and setting forth an agenda for future research. The findings also complement prior literature reviews by providing an overview of how knowledge on ICT research in hospitality and tourism has progressed since 2014.

A Study Of Strategic Sourcing And Strategic Supporting Of Virtual Teams

2021 ◽  
Vol 86 (2) ◽  
pp. 45-53
Author(s):  
Ajantha Dharmasiri ◽  
G.H. Jayakody
Keyword(s):  
Virtual Teams ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Virtual Team ◽  
Strategic Sourcing ◽  
Information And Communication ◽  
Reported Data ◽  
Depth Interviews

The number of virtual teams has increased in recent years due to globalization of business, advanced information and communication technology and increased need for innovation and competitiveness. In this article, two different virtual team arrangements that are successful in meeting their current competitive needs are reported. Data collected using in-depth interviews were analyzed and several key patterns that support strategic sourcing and strategic supporting emerged. Accordingly, the organization with “virtual teams in an organization (VTO)”structure indicated support for strategic supporting whereas the organization with “Organization as Virtual Teams (OVT)” structure indicated patterns that support strategic sourcing. The authors envisage that there is an opportunity for HRM to leverage on strategic opportunities when overlap of VTO and OVT structures is considered.

Reconsidering the digital divide: an analytical framework from access to appropriation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yvonne Ai-Chi Loh ◽  
Arul Chib
Keyword(s):  
Digital Divide ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Analytical Framework ◽  
Factor Analyses ◽  
Content Type ◽  
Comprehensive Index ◽  
Different Types ◽  
Information And Communication ◽  
Methodological Problems

PurposeThis paper presents a framework to measure the digital divide by considering a more comprehensive index of information and communication technology (ICT) predictors. The authors also address the conceptual and methodological problems in the digital divide field, given that its focus has been shifted from technological access to higher-order divides over the years. The proposed framework is hypothesized and tested in the context of unemployed and underemployed residents in Singapore.Design/methodology/approachThrough a quantitative survey, 302 unemployed and underemployed workers were asked what ICT “access”, “usage” and “appropriation” meant to them. Factor analyses were deployed to identify the underlying, granular dimensions of ICT access, usage and appropriation.FindingsThe factor analyses revealed an interesting breakdown of the main factors of ICT access, usage and appropriation. The authors found that one's purpose for which technology is accessed, used and appropriated determines how each of the levels of ICT assets is defined. Thus, the authors propose new operational definitions for ICT access, usage and appropriation based on the analyses.Originality/valueThis study aims to provide a more robust measure of the digital divide from access, capabilities to outcomes. The authors hope that this framework, besides complementing current digital divide models, can be applied to different types of participants.

scholarly journals Is it possible to share tacit knowledge using information and communication technology tools?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Delio Ignacio Castaneda ◽  
Paul Toulson
Keyword(s):  
Tacit Knowledge ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Text Messaging ◽  
Explicit Knowledge ◽  
Knowledge Workers ◽  
Content Type ◽  
Information And Communication ◽  
Ict Tools ◽  
The Uk

Purpose This study aims to determine whether it is possible to use information and communication technology (ICT) tools to share tacit knowledge. Few studies have considered this subject, and they have reported both the ineffectiveness and effectiveness of ICT tools for sharing tacit knowledge. Design/methodology/approach In this study, the participants comprised 217 knowledge workers from New Zealand and researchers who attended a knowledge management conference in the UK. In all, 59% of the sample was men and 41% women. The research model compared the scores of knowledge workers in two categories of ICT, those that allow dialogue and those that do not, in relation to knowledge sharing in organizations. The instrument used a Likert scale with five levels of response. Findings It was found that not all ICT technologies let tacit knowledge to be shared, but those ICT that facilitate dialogue, for example, text messaging and video conferences. Emails did not facilitate the exchange of tacit knowledge. Research limitations/implications It is suggested to replicate the study with different countries to evaluate the role of culture in the communication of tacit knowledge. Practical implications An implication for practitioners based on this study is that email should not be the preferred mode for transferring knowledge between an organization and their workers. This mode is adequate for the exchange of explicit knowledge, but it has a limited capacity for transferring tacit knowledge. Thus, organizations may increase the use of audio and video tools to transfer electronically tacit knowledge. Interaction or socialization may facilitate the understanding and internalization of tacit knowledge by workers. Originality/value This study contributed to understand the reason for contradictory results from previous research. ICT tools are effective to share tacit knowledge when they facilitate dialogue. Results also support practitioners about how to obtain more effective exchange of tacit knowledge in organizations.

The effect of information and communication technology on economic output

2019 ◽  
Vol 18 (2) ◽  
pp. 229-242
Author(s):  
Keshmeer Makun ◽  
Swastika Devi
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Output Growth ◽  
Empirical Literature ◽  
Small Island ◽  
Content Type ◽  
Economic Output ◽  
Long Run ◽  
Fiji Islands ◽  
Information And Communication

Purpose Information and communication technology (ICT) appears to play an indispensable task in influencing and directing the growth process of several developing countries. The spread of ICT in the South Pacific region including Fiji has facilitated faster and smother business in different sectors of the economy such as banking, education, transport and tourism. The purpose of this paper is to contribute to empirical literature and explore the effect of ICT on economic output, both in the short run and long run in the Fiji Islands. Design/methodology/approach The economic analysis was conducted using data from 1990 to 2016, improved framework of Solow (1956) and the autoregressive distributed-lag bounds approach to cointegration. Findings from the study and economic standpoint, the ICT is indeed important. The analysis shows an indication of long-run cointegration relationship among the variables for the two indicators of ICT. From the analysis, it is also observed that the two ICT indicators have a statistically significant and positive effect on output with coefficient ranging from 0.04 to 0.06. Research limitations/implications These results extend the ICT literature by providing support for it in case of a small developing island economy. The study highlights that while the two proxies of ICT are important for long term output growth, besides broad money and capital stock, the principal technology contributor is a mobile cellular subscription in Fiji Islands. Practical implications The policymakers need to work diligently to not only enhance ICT related infrastructure but also focus on better services and communication in different sectors of the economy. The efficient use of present technologies such as 3-G and 4-G is crucial and must be connected and made available to other smaller islands of Fiji. Originality/value The recent study has focused on the contribution of ICT on small island developing country, relative to large developing or developed countries. Furthermore, the author examined the contribution of two indicators of ICT using Solow (1956) augmented framework.

Linking transformational leadership with employees’ engagement in the creative process

2019 ◽  
Vol 42 (7) ◽  
pp. 837-858 ◽  
Author(s):  
Mohammad Tahlil Azim ◽  
Luo Fan ◽  
Md. Aftab Uddin ◽  
Munshi Muhammad Abdul Kader Jilani ◽  
Sumayya Begum
Keyword(s):  
Developing Countries ◽  
Transformational Leadership ◽  
Organizational Climate ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Creative Process ◽  
Self Efficacy ◽  
Content Type ◽  
Technology Firms ◽  
Information And Communication

Purpose Given that individual creativity is a critical element to achieving organizational competitiveness, the purpose of this study is to attempt to investigate how transformational leadership (TL) drives employee creative process engagement (CPE) by improving their creative self-efficacy (CSE). Design/methodology/approach Analysis has been performed based on 194 responses from information and communication technology firms using a cross-sectional survey design. The study follows a deductive research approach to test the hypotheses. It uses SmartPLS2 and IBM SPSS 21 for a structural equation model. Findings The investigation finds that TL significantly predicts CPE, and CSE partially mediates the TL–CPE relationship. The result demonstrates that TL shapes an organizational climate conducive to the employees’ CPE by building employees’ self-efficacy. Research limitations/implications The study sample was drawn from a single sector of the Bangladeshi economy. The sampling design represents a limitation, for which the findings cannot be broadly generalized. Replications and augmentations of the study in various industrial areas will help test the robustness and generalizability of the discoveries. Practical implications TL and CPE are desirable organizational outcomes across all cultures. From a practical standpoint, the outcomes demonstrate that TL is linked to CPE and CSE among information and communication technology employees. This study extends the appropriateness of CSE into Asian countries. Notably, it provides additional insight into a contemporary TL model that can unequivocally impact leadership development in the Bangladeshi information and communication technology firms. Managers or chief executive officers in the small and medium enterprises are expected to exhibit TL attributes by designing a supportive organizational climate that will motivate employees to exhibit creative activities. Social implications TL transforms employees’ psychological state to get them to engage in creative processes, benefiting the organizational stakeholders by their unconventional creative behavior. The TL-driven innovative outcome through employees’ CPE contributes to the development of social well-being. Originality/value This paper adds significance to the extant literature regarding the determinants of the mediating impact of CSE on TL and CPE from the viewpoints of information and communication technology firms, particularly from developing countries, such as Bangladesh. It also contributes to reconcile the findings of the previous studies around the globe in both developed and developing countries.

Theory of advice as an information object targeted at an unmade decision

2019 ◽  
Vol 76 (1) ◽  
pp. 212-230
Author(s):  
Allen J. Flynn
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Design Methodology ◽  
Conceptual Analysis ◽  
Content Type ◽  
Information Object ◽  
Advice Giving ◽  
Information And Communication ◽  
Practical Implications ◽  
Scientific Fields

Purpose The purpose of this paper is to advance an understanding of the concept of advice and its relationship to documents, information and knowledge. Design/methodology/approach A conceptual analysis of a sample of 48 relevant advice studies and two books, directly informed by documentation and information theories, was conducted to find out how researchers have approached advice conceptually since 1940. Further gains in understanding advice came from analyzing its relationship with environmental uncertainty. Findings Researchers have studied advice in the context of human-human, machine-machine and information and communication technology-intermediated interactions. Advice has been conceptualized and categorized in many different ways. Over time, conceptualizations of advice have broadened and become more general. In this light, it is theorized that advice is as an information object targeted at an unmade decision. This conceptualization of advice permits situated and momentary advice documents. A newly developed content-based framework of advice leads to an advice typology with four content-based categories of best possible advice: correct answers, probabilities, possibilities, and acknowledgments of the unknown. Research limitations/implications The refined advice theory, content-based advice framework and related typology of advice contributed here are small steps toward improved clarity about the nature of advice. These findings are limited in their focus to advice theory and advice categorization. Practical implications Scholars, practitioners and information system developers may reconsider advice theory and make use of the content-based framework and related advice typology in their work. These contributions will help advice-givers and the developers of advice-giving information systems and advice networks to provide better advice. Originality/value This paper fills a need for a clear and straightforward overall conceptualization of advice that accounts for advice documents and is informed by how advice has been previously conceptualized in multiple scientific fields.

scholarly journals Microgrid Cyber-Security: Review and Challenges toward Resilience

2020 ◽  
Vol 10 (16) ◽  
pp. 5649 ◽  
Author(s):  
Bushra Canaan ◽  
Bruno Colicchio ◽  
Djaffar Ould Abdeslam
Keyword(s):  
Power Systems ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Cyber Security ◽  
Relevant Literature ◽  
Research Direction ◽  
Future Research ◽  
Future Research Direction ◽  
Information And Communication ◽  
A Current

The importance of looking into microgrid security is getting more crucial due to the cyber vulnerabilities introduced by digitalization and the increasing dependency on information and communication technology (ICT) systems. Especially with a current academic unanimity on the incremental significance of the microgrid’s role in building the future smart grid, this article addresses the existing approaches attending to cyber-physical security in power systems from a microgrid-oriented perspective. First, we start with a brief descriptive review of the most commonly used terms in the latest relevant literature, followed by a comprehensive presentation of the recent efforts explored in a manner that helps the reader to choose the appropriate future research direction among several fields.

scholarly journals Navigating the tensions in environmental innovation: a paradox perspective

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nadia Di Paola ◽  
Tiziana Russo Spena
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Design Methodology ◽  
Qualitative Comparative Analysis ◽  
Environmental Innovation ◽  
Holistic View ◽  
Content Type ◽  
Specific Attribute ◽  
Information And Communication ◽  
Practical Implications

PurposeThis study aims to investigate the hybrid nature and scope of environmental innovation (EI) by assuming a paradox perspective and developing it empirically. Specifically, the authors raise the questions of how the opposite elements of EI characteristics can be arranged and combined to generate benefits for companies and markets.Design/methodology/approachA fuzzy-set qualitative comparative analysis (fsQCA) is conducted to analyse European companies operating in telecommunications and in information and communication technology (ICT). This method helps us interpret the complexity occurring in the real world, in which the contribution of a specific attribute to the outcome might change according to other interacting and concurring aspects.FindingsBy recognising the conflicting aspects inherent to the complexity of EI, this study addresses how these tensions can be embraced. Specifically, the paradox logic is proposed to open EI strategy to a “both-and” perspective, with the purpose of making EI goals concretely feasible and integrated into a holistic view.Practical implicationsParadoxical resolution denotes purposeful iterations between alternatives to ensure simultaneous attention to them over time. A paradox logic can support managers in making the EI strategy more workable and reconciling the extremes as well as possible.Originality/valueThis study unpacks the multiple enactments of EI by exploring the factors enabling integrated EI benefits. By adopting a paradox approach, the EI strategy may be interpreted in a “both-and” perspective, allowing firms to concretely achieve integrated EI benefits.

scholarly journals Security implications of the personal information environment

2018 ◽  
Vol 210 ◽  
pp. 04041
Author(s):  
Pavel Valášek
Keyword(s):  
Statistical Methods ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Personal Information ◽  
Information Environment ◽  
Future Research ◽  
Security Applications ◽  
Information And Communication ◽  
Suitable Form ◽  
Preliminary Study

This article discusses a security in a background of the personal information environment. A role and importance of personal information environment and its security is on the rise due to the increasing inclusion of information and communication technology. In many cases, the focus of conducted studies is on the technological part of the problem. In this article, results of the user-oriented study are presented. The main aim was to establish how users perceive security applications. As a preliminary study, a method of survey was utilized. Gathered data were evaluated using common statistical methods. Results of the study are presented in a suitable form with a consideration of a large variety of answers between users. Results show areas of technology and user disagreements. These established differences will be used as a basis of the future research.

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