Smart tourism destinations: a systematic review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanaz Shafiee ◽  
Ali Rajabzadeh Ghatari ◽  
Alireza Hasanzadeh ◽  
Saeed Jahanyan
Keyword(s):  
Systematic Review ◽  
Synthesis Method ◽  
Research Field ◽  
Tourism Industry ◽  
Content Type ◽  
Online Databases ◽  
Review Protocol ◽  
Tourism Destinations ◽  
Qualitative Methodologies ◽  
Smart Tourism

Purpose This study aims to present a systematic review of smart tourism articles using a meta-synthesis method. Effective systematic reviews are essential for assisting stakeholders in implementing smart destinations. A systematic comprehension of studies on smart tourism is needed regarding the various components of smart tourism destinations, the metrics to map these components and their expected results. This study creates a framework for understanding how smart tourism destinations are theorized and developed. Design/methodology/approach Based on the meta-synthesis approach, this study collects, analyzes and synthesizes relevant research in smart tourism published in online databases by following a predetermined review protocol. Findings This study contributes to the discourse on smart tourism destinations by increasing the knowledge on the subject of smart destinations in regard to different categories. The selected articles were analyzed according to the proposed research questions and classified into three main categories: components, measurement and outputs. This study presents a new archetype for developing smart destinations and addresses efforts to bridge the gap in this research field. Practical implications This paper is noteworthy for stakeholders because it provides a comprehensive vision into the components that influence the growth of smart destinations. The advantage of the proposed methodology is that it creates a framework for understanding how smart destinations are theorized. Furthermore, it is helpful to use qualitative methodologies that efficiently allow the analysis of related literature and that also offer conceptual insights. Originality/value The findings provide information that can be used to help shape a fully conceptualized understanding of the smart destinations concept and can also prove important in providing a guide for policymakers and stakeholders in the tourism industry who seek to intelligently develop tourism destinations.

Stakeholders’ perceptions of competitive tourism destination: empirical evidence from Serbia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Verica Milutinovic ◽  
Jelena Musanovic ◽  
Dejan Beric
Keyword(s):  
Design Methodology ◽  
Tourism Industry ◽  
Public Institutions ◽  
Modified Model ◽  
Content Type ◽  
Destination Competitiveness ◽  
Stakeholder Perspective ◽  
Research Gap ◽  
Tourism Destinations ◽  
Practical Implications

Purpose This study made an advance over previous work by providing a modified model for measuring the competitiveness of tourism destinations based on competitive performance from a stakeholder perspective. Furthermore, this paper aims to evaluate the sources of relative strengths and weaknesses perceived of a destination. Design/methodology/approach This study uses a quantitative approach to seek opinions of 135 tourism stakeholders. Univariate and bivariate statistical analyses were used to describe the profile of the respondents, quantify the main findings and test the proposed hypotheses. Findings The results highlight the importance of safety in determining the attractiveness of a destination and its significance for the competitiveness of a destination. The strongest indicator of competitiveness is “Core resources and attractions,” while the weakest indicator is “Destination management.” Also, employees in public institutions and in the tourism industry in general have different opinions about competitive tourism destinations for most dimensions. Research limitations/implications Despite the fact that the findings do not consider the demand side, which has a major impact on the destination, they minimize the research gap and contribute to the existing literature review. Practical implications The results are of particular value to stakeholders and destination management responsible for strengthening the competitiveness of tourism destinations. Originality/value The research progressed over previous studies by developing and empirically testing a modified conceptual model for measuring destination competitiveness from a supply-side perspective and recommending improvements for the emerging tourism destinations.

The role of culture personality and self-congruity in the evaluation of cultures as destinations

2019 ◽  
Vol 74 (3) ◽  
pp. 632-645
Author(s):  
Tamás Gyulavári ◽  
Erzsébet Malota
Keyword(s):  
Design Methodology ◽  
Research Field ◽  
Tourism Industry ◽  
Destination Choice ◽  
Student Sample ◽  
Content Type ◽  
French Culture ◽  
Congruity Theory ◽  
Specific Culture

Purpose This study aims to determine cultures as personalities and investigates whether similarities or dissimilarities compared to the respondent’s own personality (actual self) are more attractive. The objectives are to identify the culture personality dimensions relevant for destination choice and to investigate the effect of congruity between perceived actual self and perceived culture personality on the evaluation of the examined cultures as ideal destinations. In this manner, numerous participants in the tourism industry may gain more specific insights into certain segments, while communication related to the specific culture can be targeted more efficiently. Design/methodology/approach A culture personality scale was developed by identifying the five relevant dimensions (three items in each). To measure actual self, the same 15 scale items were used. In the framework of the current research, 238 respondents evaluated the Turkish and French culture personality and their own personality. Findings Results show that for both cultures highly similar personality structures can be observed; incorporating dimensions such as competence, interpersonal approach, aura, life approach and rectitude. In relation to congruity theory, the authors found that the effect of the similarity between perceived culture personality and actual self is marginal. Instead, results show that the more positively culture personality is perceived relative to perceived actual self, the more positive the attitude respondents have towards cultures as destinations. Research limitations/implications The generalizability of the results is subject to some limitations due to the student sample. Originality/value Both the developed scale and the revealed effects contribute to the research field.

Application of visual methods to perceptions of tourism development

2018 ◽  
Vol 12 (1) ◽  
pp. 124-129 ◽  
Author(s):  
Peita Hillman ◽  
Brent D. Moyle ◽  
Betty Weiler
Keyword(s):  
Tourism Development ◽  
Tourism Industry ◽  
Visual Methods ◽  
Architectural Drawings ◽  
Content Type ◽  
Visual Research Methods ◽  
Questioning Techniques ◽  
New Development ◽  
Qualitative Methodologies ◽  
Depth Interviews

Purpose The purpose of this study is to explore the benefits and drawbacks of visual methods, specifically architectural drawings, for assessing locals’ perceptions of proposed tourism development in a cultural tourism precinct. Design/methodology/approach To explore the use of visual methods 21 in-depth interviews were conducted with locals working in the tourism industry in Ubud, Bali. During the interviews, respondents were shown a series of architectural drawings depicting a new Western-branded hotel development. Findings The use of visual methods, specifically architectural drawings to gauge reactions from respondents revealed mixed levels of support for future tourism development. Respondents were supportive of an increase in visitors but were cautious about the nature of new development. Research limitations/implications Visual research methods should also be considered in an interview setting to supplement traditional questioning techniques. Originality/value This study provides an outline of how visual methods can either support or detract from qualitative methodologies and allow for a considered design if incorporated into future studies.

scholarly journals The sharing economy: a bibliometric analysis of the state-of-the-art

2020 ◽  
Vol 26 (8) ◽  
pp. 1769-1786 ◽  
Author(s):  
Sascha Kraus ◽  
Hongbo Li ◽  
Qi Kang ◽  
Paul Westhead ◽  
Victor Tiberius
Keyword(s):  
Citation Analysis ◽  
Food System ◽  
Sharing Economy ◽  
Research Field ◽  
Tourism Industry ◽  
Data Set ◽  
Products Liability ◽  
Content Type ◽  
Research Themes ◽  
Profile Characteristics

PurposeQuantitative bibliometric approaches were used to statistically and objectively explore patterns in the sharing economy literature.Design/methodology/approachJournal (co-)citation analysis, author (co-)citation analysis, institution citation and co-operation analysis, keyword co-occurrence analysis, document (co-)citation analysis and burst detection analysis were conducted based on a bibliometric data set relating to sharing economy publications.FindingsSharing economy research is multi- and interdisciplinary. Journals focused upon products liability, organizing framework, profile characteristics, diverse economies, consumption system and everyday life themes. Authors focused upon profile characteristics, sharing economy organization, social connections, first principle and diverse economy themes. No institution dominated the research field. Keyword co-occurrence analysis identified organizing framework, tourism industry, consumer behavior, food waste, generous exchange and quality cue as research themes. Document co-citation analysis found research themes relating to the tourism industry, exploring public acceptability, agri-food system, commercial orientation, products liability and social connection. Most cited authors, institutions and documents are reported.Research limitations/implicationsThe study did not exclusively focus on publications in top-tier journals. Future studies could run analyses relating to top-tier journals alone, and then run analyses relating to less renowned journals alone. To address the potential fuzzy results concern, reviews could focus on business and/or management research alone. Longitudinal reviews conducted over several points in time are warranted. Future reviews could combine qualitative and quantitative approaches.Originality/valueWe contribute by analyzing information relating to the population of all sharing economy articles. In addition, we contribute by employing several quantitative bibliometric approaches that enable the identification of trends relating to the themes and patterns in the growing literature.

Family business in tourism: an international systematic review of literature with an emphasis on Latin America

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Beatriz Adriana López-Chávez ◽  
César Maldonado-Alcudia ◽  
Ana María Larrañaga Núñez
Keyword(s):  
Systematic Review ◽  
Latin America ◽  
Family Business ◽  
Developed Countries ◽  
Family Welfare ◽  
Content Type ◽  
Research Results ◽  
Online Databases ◽  
And Gender ◽  
Generational Succession

PurposeThe purpose of this study is to analyze the current state of knowledge of family businesses in tourism through a systematic review of international academic literature with an emphasis on Latin America.Design/methodology/approachThe paper opted for a systematic review involving analyzing international academic documents, articles, dissertations and papers that presented both theoretical and empirical research results. The search was conducted from January to April 2019 on online databases and search engines.FindingsStudies are concentrated in strategic planning and competitiveness. Most of them are published since 2014 by Ibero-American countries. Some features are coincident among the varied geographical contexts, as the importance of generational succession planning; search for family welfare throughout the business; and the existence of own capacities and resources. Besides, the owner's objectives and gender involvement differ in the research results of developed countries and emerging economies; some implications for Latin America are analyzed.Originality/valueThe family business has international economic relevance, especially in tourism. Still, the studies in this field are few, even when tourism implies processes and interactions that can influence the development of the companies that integrate their industry. In this way, a compilation of the recent works is carried out, in order to identify how the complex family dynamics with tourism are integrated into the studies, main contributions to the field and knowledge gaps.

Insights from corporate social innovation: a research agenda

2020 ◽  
Vol 16 (3) ◽  
pp. 317-338 ◽  
Author(s):  
Sabrina Tabares
Keyword(s):  
Systematic Review ◽  
Research Agenda ◽  
Social Innovation ◽  
Grey Literature ◽  
Research Field ◽  
The Body ◽  
Content Type ◽  
Definition Of ◽  
Corporate Social Innovation ◽  
Corporate Social

Purpose The purpose of this study is to analyse the contributions, major discussions and trends in the literature driving the research agenda in corporate social innovation (CSI). This is done through a systematic review on CSI publications in an open time span. Salient themes and emerging research topics in this literature, as well as research questions and limitations, are identified, culminating in a discussion of what is next for CSI research. Design/methodology/approach A systematic review was undertaken from academic and grey literature. Results were analysed following a bibliometric and interpretative content analysis. Findings The study provides novel insights on CSI research by drawing attention to discussions around the consensus on a definition of CSI, its disciplinary origins and the denominations referring to this field. Although CSI struggles to gain independence as a research field, the evidence shows that CSI is a cross-disciplinary concept nourished by multiple disciplines. Research limitations/implications Analysis in this paper has implications for research by highlighting the state of scholarship on CSI. Given the use of multiple denominations of CSI, several studies using low diffused denominations could be discarded. Originality/value This research contributes to the body of knowledge in the field of CSI by bringing clarity to former discussions and by suggesting how the field can move forward to a more advanced and mature state in research.

Does the perception of halal tourism destination matter for non-Muslim tourists’ WOM? The moderating role of religious faith

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Khalilur Rahman ◽  
Md Sohel Rana ◽  
Mohd Nazari Ismail ◽  
Mohd Zulkifli Muhammad ◽  
Muhammad Nazmul Hoque ◽  
...  
Keyword(s):  
Significant Influence ◽  
Word Of Mouth ◽  
Tourism Industry ◽  
Partial Least Square ◽  
Capital City ◽  
Research Approach ◽  
Kuala Lumpur ◽  
Tourism Destination ◽  
Content Type ◽  
Tourism Destinations

Purpose Tourists often travel to different tourism destinations in advancing the knowledge of diverse cultures, environments, history and social aspects. The purpose of this study is to explore tourists’ perception of halal tourism and its impact on word-of-mouth towards halal tourism destinations. Design/methodology/approach A quantitative research approach was applied in this study. Data were collected via 375 survey questionnaires and were analysed using partial least square method. Data were collected from Malaysia’s capital city and tourist spots in Kuala Lumpur, the administrative capital city in Putrajaya, and several cities in Selangor, the richest state in the country. Findings The findings revealed that trip quality has a higher significant impact on satisfaction and trip value. The perception of a halal tourism destination is found to have a significant influence on satisfaction and trip value. Trip value is significantly related to satisfaction but not associated with word-of-mouth (WOM). Satisfaction of tourists has a significant impact on WOM towards travel destinations. Research limitations/implications This study comes up with a novel understanding of the theory of tourism practices by estimating non-Muslim tourists’ perception and its significant influence of WOM towards tourism destinations. The results of this study are significant to industry practitioners, policymakers and marketers in promoting halal tourism. The results of this study provide useful insights for Malaysia’s tourism industry, particularly for the tourism marketing in Kuala Lumpur and Putrajaya cities as tourist destinations. Practical implications This study comes up with a novel understanding of the theory of tourism practices by estimating non-Muslim tourists’ perception and the influence of WOM towards tourism destinations. The results of this study are significant to industry practitioners, policymakers and marketers in promoting halal tourism. Originality/value This study examined the potential impact of non-Muslim tourists’ perception of halal tourism destinations and their WOM for halal tourism destinations.

scholarly journals Smart tourism destinations: ecosystems for tourism destination competitiveness

2016 ◽  
Vol 2 (2) ◽  
pp. 108-124 ◽  
Author(s):  
Kim Boes ◽  
Dimitrios Buhalis ◽  
Alessandro Inversini
Keyword(s):  
Smart Cities ◽  
Ecosystem Structure ◽  
Tourism Destination ◽  
Content Type ◽  
Case Study Analysis ◽  
The Core ◽  
Sustained Competitive Advantage ◽  
Core Components ◽  
Tourism Destinations ◽  
Smart Tourism

Purpose – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.

A morphological analysis of research literature on Lean Six Sigma for services

2018 ◽  
Vol 38 (1) ◽  
pp. 149-182 ◽  
Author(s):  
Vijaya Sunder M. ◽  
L.S. Ganesh ◽  
Rahul R. Marathe
Keyword(s):  
Systematic Review ◽  
Six Sigma ◽  
Morphological Analysis ◽  
Organizational Context ◽  
Lean Six Sigma ◽  
Future Research ◽  
Systematic Review Protocol ◽  
Research Gaps ◽  
Content Type ◽  
Review Protocol

Purpose The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities. Design/methodology/approach The MA framework is based on literature review of 175 papers published from 2003 to 2015, across 67 journals recognised by Scopus or ABS Academic Journal Quality Guide 2015. A three-phased methodology is used by the authors, with Phase1 featuring a five-stage systematic review protocol to identify relevant journal papers for review; Phase2 presenting a framework for classifying the reviewed papers in terms of their fundamental, methodological, chronological and sector-wise orientations; and Phase3 constructing an MA framework on the classified papers and identifying the research gaps. Findings The MA framework constructed based on six dimensions, namely, organizational context of applications, desired outcomes, implementation systems, LSS tools and techniques, integration with other management philosophies and evaluation methods, involving 40 focused themes, has revealed 355 distinct research gaps as opportunities for future research. Practical implications This paper confirms the existence of substantial scope and points to specific topics for further research in the area of LSS for services. The findings demonstrate the gaps in academic research on the subject. In addition, the study also helps organisational leaders and practitioners to look at LSS from a holistic perspective in the services context. Originality/value The MA framework of the existing literature on LSS for services presents a unique, systematic effort to identify research opportunities. In addition, a five-stage systematic review protocol is proposed in this paper. This could be valuable to researchers and practitioners in enabling them to systematically review the literature on research subjects of interest to them.

scholarly journals Smart tourism destination triggers consumer experience: the case of Porto

2018 ◽  
Vol 27 (1) ◽  
pp. 6-25 ◽  
Author(s):  
Pedro Liberato ◽  
Elisa Alen ◽  
Dalia Liberato
Keyword(s):  
Mobile Devices ◽  
Information And Communication Technologies ◽  
The Internet ◽  
Consumer Experience ◽  
Data Set ◽  
Content Type ◽  
Tourism Experience ◽  
Tourism Destinations ◽  
The City ◽  
Smart Tourism

Purpose The purpose of this paper is to emphasize the increasing importance of information and communication technologies (ICTs) in smart tourism destinations, in their integration in the activity of the tourism companies, and in their interaction with visitors/tourists. In summary, it is intended to evaluate in the city of Porto how the use of technology before, during and after the visit influences the tourist experience. Design/methodology/approach The authors empirically investigate the importance of using ICTs during tourism experience, assess the access/availability of ICT at the destination and its importance in tourist’s decisions. It is analyzed if the applications and/or information available on the internet are important and positively influence the tourism experience in Porto, that is, the degree of tourist satisfaction. The empirical evidence is based on a quantitative analysis, using a data set involving 423 tourists in the city of Porto. Findings The importance of the internet access at the destination, especially in places like airports and hotels, since most tourists are primarily using their mobile devices and computers during the trip, and the existing information technologies available in the destination (internet, smartphones or other mobile devices and applications) are considered very important in explaining tourists’ experience. Originality/value This study identifies the strengths and weaknesses of the technological strategies, providing useful information for destination management, discussing innovation in tourism, and proposing a framework that empirically evaluates how technological components used in smart tourism destinations can improve tourists’ experiences.

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