In search of inclusive tourism in the Caribbean: insights from Aruba

2020 ◽  
Vol 12 (3) ◽  
pp. 225-243 ◽  
Author(s):  
Ryan R. Peterson ◽  
Robin B. DiPietro ◽  
Richard Harrill
Keyword(s):  
Extended Period ◽  
Well Being ◽  
Small Island ◽  
Content Type ◽  
Study Approach ◽  
Socioeconomic Analysis ◽  
The Caribbean ◽  
Economic Contribution ◽  
Tourism Economy

Purpose The purpose of this paper is to explore the evolution of inclusive tourism in a small-island tourism economy of the Caribbean. Dubbed the “One Happy Island” in the Caribbean, the operationalization and development of direct and indirect channels of inclusive tourism are studied and discussed to foster policy guidance and future studies. Design/methodology/approach Based on an in-depth case study of Aruba, the findings yield significant insights on the unfolding of inclusive tourism within the context of a maturing small-island tourism economy in Aruba. A mix of historical socioeconomic analysis in conjunction with community resident perspectives provides an expanded framing of small-island inclusive tourism development. Findings In mature, small-island tourism economies such as Aruba, social and ecological disparities are particularly evident and over an extended period have exceeded direct economic contribution. The case study reveals an Aruban community experiencing significant negative socioecological impacts and subsequent diminishing economic contribution and well-being. Concerns about environmental pollution and destruction, the loss of quality of life and income equality, in addition to over construction and crowding, indicate a growing animosity toward tourism and further tourism growth. Research limitations/implications Based on previous studies, this study provides an extended framing of small-island inclusive tourism, which opens opportunities for further testing and validation across other small-island tourism economies. It provides a conceptual critique of classical tourism growth maxims in small-island developing states. Originality/value The paper provides rich historical insights using an in-depth case study approach that extends the concept and evolution of inclusive tourism in mature, small-island tourism destinations, especially in the Caribbean, thus providing a contemporary framing of inclusive tourism.

Digitalization opportunities for the procurement function: pathways to maturity

2020 ◽  
Vol 40 (11) ◽  
pp. 1685-1693
Author(s):  
Zahra Seyedghorban ◽  
Danny Samson ◽  
Hossein Tahernejad
Keyword(s):  
Supply Chain ◽  
Well Being ◽  
Supply Chain Design ◽  
Strategic Partner ◽  
Content Type ◽  
Study Approach ◽  
Modern Technologies ◽  
Initial Research

PurposeThis research aims at investigating the common practical problem of how procurement can be transformed from tactical and administrative to becoming an organizational strategic partner and indeed a competitive weapon, using modern technologies in particular. We investigated how procurement can be reinvented, from being digitized to digitalized to digitally integrated, ultimately contributing in business terms beyond supply chain effectiveness but also to profit generation.Design/methodology/approachA case study approach was designed to investigate three firms, each at very different stages of digital maturity in procurement. Interviews with managers, investigation of processes and documentary materials and in-depth follow-up discussions were conducted.FindingsThe iterative digitalization transformation discovered encompasses complexities rooted in organizational structure, supply chain design and the management of the technology for employees' uptake. There are both operations and strategy implications as a result. This initial research phase led to mapping a model of digital maturity as well as identifying its underlying constructs.Originality/valueThis research discovered that the implementation of digital technologies can lead the procurement function of the supply chain to completely grow out of its administrative and clerical shell into a strategic, consultative, value-adding and potentially revenue-generating function, thereby contributing to the well-being of not only the supply chain but also the entire organization.

Post-disaster recovery through the evolution of the lakou, a traditional settlement pattern

2019 ◽  
Vol 11 (1) ◽  
pp. 3-14 ◽  
Author(s):  
James Patrick Miller
Keyword(s):  
Social Capital ◽  
Settlement Patterns ◽  
Social Space ◽  
Well Being ◽  
Settlement Pattern ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Post Disaster

Purpose Historically, post-disaster reconstruction policies and practice ignore the embedded knowledge of the affected population; the process following the 2010 earthquake in Haiti followed this trend. This paper aims to examine the production of social space in self-settled post-disaster settlements in Leogane and Port-au-Prince, Haiti, the paper demonstrates the role that traditional settlement patterns played in the production of social capital. Design/methodology/approach A multi-sited case study approach was implemented to uncover the patterns of the lakou, which is a primary Haitian, traditional settlement pattern reflecting the familial social structure, present in self-settled post-disaster settlements. The study took place between February and June of 2012, two years after the 2010 earthquake across settlements in Leogane and Port-au-Prince. Semi-structured interviews were conducted with 40 inhabitants across the settlements to uncover meanings attached to the creation of space. Together with behavior mapping and participant observations, the interviews were analyzed to validate the reproduction of the lakou. Findings This paper demonstrates that endogenous inhabitants create the lakou in post-disaster settlements in Haiti. This case study validates the resilience of the lakou, the inclusive nature of the lakou system, and the important role it plays in the production of social capital within post-disaster communities. Originality/value This study demonstrates the importance of traditional settlement patterns in post-disaster community well-being and it demonstrates the need to incorporate traditional settlement patterns into post-disaster planning strategies. Furthermore, the study validates that traditional settlement patterns support the production of social capital within a community.

Exploring employee well-being as underlying mechanism in organizational health: Indian R&D

2018 ◽  
Vol 7 (3) ◽  
pp. 287-311
Author(s):  
Anupama Singh ◽  
Sumi Jha
Keyword(s):  
Well Being ◽  
Underlying Mechanism ◽  
Organizational Health ◽  
Cross Sectional Study ◽  
Business Organizations ◽  
Cross Sectional ◽  
Content Type ◽  
Study Approach ◽  
Depth Interviews

Purpose The purpose of this paper is to develop a comprehensive organizational health (OH) framework for business organizations. The framework will present the antecedent-OH relationship with employee well-being (EWB) as a mediator. Design/methodology/approach The present study conducted a cross-sectional study using case study approach in which concurrent triangulation design was followed, and the collection of qualitative as well as quantitative data was conducted concurrently. A total of 441 structured survey questionnaires and 21 semi-structured in-depth interviews were collected from 10 laboratories of an Indian R&D organization. Findings The findings showed that EWB acts as a mediator in an antecedent-OH relationship supporting the full mediation model. Research limitations/implications The findings are limited to only R&D organizations. This framework can help organizations in establishing a proper communication channel and reducing occupational stress among employees by empowering the employees. Empowerment practices foster conditions which help the employee feel good about their job which shall help in enhancing EWB thereby, promoting culture for OH. Originality/value It is an attempt to conceptualize the concept of OH in business sector similarly as in the case of OH in the education sector.

scholarly journals Displaced and vulnerable: a case study of “out of area” housing

2020 ◽  
Vol 23 (3/4) ◽  
pp. 111-122
Author(s):  
Steve Iafrati
Keyword(s):  
Lived Experience ◽  
Local Authority ◽  
Well Being ◽  
Freedom Of Information ◽  
Housing Crisis ◽  
Content Type ◽  
Study Approach ◽  
Structural Problems ◽  
Out Of Area

Purpose The purpose of study is to explore how structural problems within housing supply and the marketisation of housing for the poorest and most vulnerable households affect households and can lead to negative outcomes for some households. The research highlights the experiences of out of area (OOA) households that can be below the radar in debates regarding housing crisis. Design/methodology/approach The research features a case study approach focusing on the experiences of a single household, which is supplemented with an interview with the household’s local authority housing manager. Additionally, freedom of information data is used to analyse the local authority placing the household OOA. The case study is transferable and the additional evidence validates the household’s experiences. Findings The research finds that OOA housing can be disruptive for households and negatively affect well-being as well as facilitate social cleansing. The case study, while examining the lived experience of OOA housing, also recognises structural causes of the housing crisis within neoliberal housing policy. Furthermore, the case study recognises the positions of local authorities placing households OOA and receiving these households. Originality/value The research is original in using a case study to explore OOA housing. OOA housing is an under-researched area where households are not homeless but are housed in a manner detrimental to their well-being. The case study brings together interviews and freedom of information data to highlight findings currently missing in housing research.

Remarkable lives: Rob Wright in conversation with Jerome Carson

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jerome Carson ◽  
Robert Wright
Keyword(s):  
Lived Experience ◽  
Design Methodology ◽  
Well Being ◽  
Case Study Approach ◽  
Short Account ◽  
Content Type ◽  
Study Approach ◽  
Practical Implications

Purpose The purpose of this paper is to provide a profile of Rob Wright. Design/methodology/approach Using a case study approach, Rob gives a short account of his background and is then interviewed by Jerome. Findings Rob’s is an amazing account of surviving a harrowing upbringing, which fortunately few of us reading this piece will have had to endure. Research limitations/implications Rob’s story perfectly illustrates why first-person accounts are so powerful. It is hard to imagine a statistical paper having the same impact as this description of one person’s lived experience. Practical implications Suicide is the greatest danger for anyone with a long-term mental health problem. Rob has faced this decision many times and has courageously battled on. Social implications Rachel’s simple, yet profound mantra, of “someone to love, something to do, somewhere to live,” is vital for all of our well-being. As Rob also points out, you still need money to put into the electric meter! Originality/value Some people have tough upbringings and some have cruel upbringings. Rob had both. His survival is a testament to the uncrushable nature of the human spirit.

Developing mobile services

2016 ◽  
Vol 28 (12) ◽  
pp. 2721-2747 ◽  
Author(s):  
Manuel Rivera ◽  
Robertico Croes ◽  
YunYing Zhong
Keyword(s):  
Product Development ◽  
Conjoint Analysis ◽  
Mobile Applications ◽  
Mobile Apps ◽  
Mobile App ◽  
Small Island ◽  
Content Type ◽  
Study Approach ◽  
First Time

Purpose This paper aims to examine and identify important attributes for mobile applications (apps) that might dictate tourist preferences for the apps on a small island destination. Guided by the Task Technology Fit (TTF) theory, the study considers the tasks performed, technology characteristics and individuals’ characteristics in determining the mobile apps attribute set. Design/methodology/approach This study uses a conjoint methodology within a case study approach framework. The conjoint analysis allows for assessing preferences from different consumers regarding the objective characteristics of products or services that facilitate the optimal design of product development. Optimal product development is a challenge for destinations, as they strive to achieve and sustain optimal market positions. Mobile apps may empower destinations in this endeavor. The case study approach imparts a context-dependent knowledge that facilitates a more nuanced understanding of consumer preference of use. Findings The results of the conjoint analysis suggest a strategic mapping of the most important attributes including type of content information, coupons and location awareness in defining apps product development. Within each attribute, the study also identifies the significant characteristics of a mobile application that are preferred by tourists. This ranking exists irrespective of familiarity with the destination (first-time and repeat visitors). Research limitations/implications The implication is that revealed preferences anchored in conjoint analysis provide a powerful approach to optimize product development in a small island destination. From a practical perspective, the findings suggest that the developments of a mobile app for a destination must concentrate on fostering spending and consider the app as a new marketing channel. From a theoretical point of view, the current study highlights the usefulness of using the conjoint analysis and the TTF theory as an overarching framework in mapping a multi-attribute decision-making space that influences tourist judgment and preference of use. The conjoint method applied in the study enables researchers to clearly identify a combination of various mobile app attributes that are most influential on tourists’ choice and preference of use. The guiding framework, TTF theory, allows the conjoint product designs to go beyond the technology characteristics to include tasks performed by tourists and their individual characteristics. Originality/value This study is the first to apply a conjoint analysis within the TTF theoretical framework in the context of a small island destination when assessing tourists’ use preferences toward mobile applications, while at the same time investigating whether any differences exist between first-time and repeat visitors. The study demonstrates that complementing the nature of the task (traveling) with context-specific interface and interactive features is an important area of inquiry that can benefit from adopting conjoint analysis.

scholarly journals Is Caribbean tourism in overdrive? Investigating the antecedents and effects of overtourism in sovereign and nonsovereign small island tourism economies (SITEs)

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ryan Peterson ◽  
Robin B. DiPietro
Keyword(s):  
Case Study Research ◽  
Real Life ◽  
Policy Implications ◽  
Inclusive Development ◽  
Comparative Case Study ◽  
Small Island ◽  
Content Type ◽  
Ecological Stress ◽  
The Caribbean

PurposeDrawing on theories of development economics and sustainable tourism, this research explores the differences between sovereign and nonsovereign small island tourism economies (SITEs) and identifies the antecedents and effects of overtourism in the Caribbean.Design/methodology/approachThe research design is based on a comparative case study of selected Caribbean SITEs. Case study research involves a detailed empirical inquiry that investigates a contemporary phenomenon within its real-life context. The main purpose of a case study is to provide a contextual analysis of the conditions and processes involved in the phenomenon under study. A comparative case study is an appropriate research methodology to explore new multi-faceted concepts with limited empirical evidence.FindingsThe results confirm previous studies that nonsovereign SITEs have a distinctive overdrive toward tourism specialization. Moreover, the findings indicate that overtourism is driven by both global and domestic policy factors and generates significant economic volatility, social inequality and ecological stress. The paper discusses the tourism policy implications of the evolving economic disconnectedness, environmental decay and social tensions in SITEs in the Caribbean.Originality/valuePolicy recommendations are presented for transitioning toward a more inclusive development and strengthening the resilience of small island tourism development in the Caribbean.

scholarly journals Exploring the impact of the COVID-19 pandemic on the perceptions and sentiments of tourism employees: evidence from a small island tourism economy in the Caribbean

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ryan R. Peterson ◽  
Robin B. DiPietro
Keyword(s):  
Well Being ◽  
Small Island ◽  
Future Research ◽  
Economic Resilience ◽  
Content Type ◽  
Negative Effect ◽  
Future Income ◽  
Tourism Economy ◽  
The Impact ◽  
The Relationship

PurposeBuilding on tourism crisis studies and behavioral economics, this study describes a national survey conducted among 439 Aruban tourism and nontourism employees.Design/methodology/approachRegression analysis was subsequently conducted to analyze the relationship between experienced well-being, crisis duration and tourism and nontourism employee sentiments.FindingsThe findings indicate that tourism employee sentiments are generally, and significantly, more negative and their concerns about the future are significantly more pessimistic than nontourism employees. The results show that the experienced well-being and expected duration of the COVID-19 crisis have a significant negative effect on tourism employees' sentiments. The paper provides several policies and industry recommendations for strengthening tourism employee well-being and economic resilience. Several avenues for future research are presented.Originality/valueThe current study contributes to this literature by showing that the increased pessimism and negativity of the tourism employees as compared to nontourism employees during the current pandemic influence their thoughts about future income and earnings as well as future purchases.

Digital forensics and evolving cyber law: case of BIMSTEC countries

2019 ◽  
Vol 22 (4) ◽  
pp. 744-752
Author(s):  
Sisira Dharmasri Jayasekara ◽  
Iroshini Abeysekara
Keyword(s):  
Information Technology ◽  
Design Methodology ◽  
Digital Forensics ◽  
Content Type ◽  
Global Context ◽  
Study Approach ◽  
Legal Frameworks ◽  
Work Done

Purpose The purpose of this paper is to discuss the role of digital forensics in an evolving environment of cyber laws giving attention to Bay of Bengal Initiative for Multi-Sectoral Technical and Economic Cooperation (BIMSTEC) countries, comprising Bangladesh, India, Myanmar, Sri Lanka, Thailand, Nepal and Bhutan, in a dynamic global context. Design/methodology/approach This study uses a case study approach to discuss the digital forensics and cyber laws of BIMSTEC countries. The objective of the study was expected to be achieved by referring to decided cases in different jurisdictions. Cyber laws of BIMSTEC countries were studied for the purpose of this study. Findings The analysis revealed that BIMSTEC countries are required to amend legislation to support the growth of information technology. Most of the legislation are 10-15 years old and have not been amended to resolve issues on cyber jurisdictions. Research limitations/implications This study was limited to the members of the BIMSTEC. Originality/value This paper is an original work done by the authors who have discussed the issues of conducting investigations with respect to digital crimes in a rapidly changing environment of information technology and deficient legal frameworks.

Social urbanism: public policy and place brand

2019 ◽  
Vol 12 (3) ◽  
pp. 326-337 ◽  
Author(s):  
Caroline Doyle
Keyword(s):  
Public Policy ◽  
Social Problem ◽  
Local Governments ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Local Stakeholders ◽  
Place Brand ◽  
The City

PurposeThis paper aims to focus on how a public policy designed to address a social problem ultimately became the place brand.Design/methodology/approachThis paper uses a qualitative case study approach focusing on the city of Medellín, Colombia. It draws from fieldwork conducted in Medellín over 2014 and 2015, including semi-structured interviews with an array of local stakeholders.FindingsThe paper concludes that local governments should be aware that the policymaking process can become part of their branding. It also shows the importance of the continual involvement of stakeholders in the place brand process to ensure it is a sustainable brand.Originality/valueThere are limited studies which focus on how a public policy designed to address a social problem ultimately becomes the place brand. This paper shows how a public policy, social urbanism, became the branding of Medellín.

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