The globalization of the cruise industry: a tale of ships

2014 ◽  
Vol 6 (2) ◽  
pp. 138-151 ◽  
Author(s):  
Andrew Oscar Coggins Jr
Keyword(s):  
Tourism Industry ◽  
Content Type ◽  
Cruise Industry ◽  
The North ◽  
Archival Documents ◽  
Hospitality And Tourism Industry ◽  
Zero Sum ◽  
Practical Implications ◽  
Qualitative Changes

Purpose – The paper aimed to explore the development of the North American and the European cruise industry. The paper is discursive and it covers philosophical discussions and comparative studies of others ' work and thinking. The paper attempts to provide answers to the following questions. Is it a zero-sum game? And does the rise of new tourism destinations imply the decline of some of the existing destinations? Design/methodology/approach – This paper employs literature and archival documents utilizing data from Berlitz Guides to Cruising 1992-2013, Cruise Industry News Annuals 1995-2013, and other sources were evaluated to draw conclusions. Findings – Cruising has evolved from a source of supplemental income into the fastest growing segment of the hospitality and tourism industry. The confluence of innovative ships, improved distribution channels, market awareness, and harbor facilities, has often resulted in rapid sustained expansion. Looking at the quantity and quality of major ships, their impact on the growth and globalization of the industry is illustrated. Practical implications – Ship numbers and deployment patterns can serve as precursors of growth. Analysis shows that quantitative and qualitative changes in permanently assigned ships signal transformative growth in a region ' s cruise market. Originality/value – The paper serves to identify regions and times for further investigation of impact. The paper is a concise chronicle of the development of the cruise industry and it serves as a basis for further in-depth research.

State of the Canadian hospitality and tourism industry

2017 ◽  
Vol 9 (4) ◽  
pp. 381-390
Author(s):  
Chandana (Chandi) Jayawardena ◽  
Altaf Sovani ◽  
Alanna MacDonald
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Tourism Marketing ◽  
The Past ◽  
Labour Shortage ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Marketing Budgets ◽  
Practical Implications

Purpose This paper aims to provide a backdrop to the Worldwide Hospitality Themes (WHATT) theme issue (volume 9, issue 4) on aspects of the hospitality and tourism industry of Canada. Design/methodology/approach Canadian hospitality and tourism educators and their counterparts in the industry have collaborated periodically to discuss the challenges they face and to find practical solutions. Outcomes of ten key initiatives in Canada during the past 15 years that brought leaders of the hospitality and tourism industry and academia together to create 50 academic papers are summarized. Findings This paper provides key information on Canada, its people, its economic conditions and the challenges of the five sectors of the tourism industry in Canada. By introducing the main challenges faced by each sector, this paper provides a foundation for the other articles that follow in this WHATT theme issue. Practical implications Canadian tourism is losing ground, tourism marketing budgets are significantly reducing and there is a labour shortage crisis which are identified as key challenges requiring urgent attention. In conclusion, the authors suggest practical solutions. Originality/value Readers who are interested in the Canadian hospitality and tourism industry will find this paper to be of interest.

A critical review of smart hospitality and tourism research

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rob Law ◽  
Huiyue Ye ◽  
Irene Cheng Chu Chan
Keyword(s):  
Supply And Demand ◽  
Relevant Literature ◽  
Tourism Industry ◽  
Tourism Research ◽  
Content Type ◽  
Balanced Development ◽  
Comprehensive Knowledge ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Practical Implications

Purpose This study aims to build a comprehensive knowledge structure of smart hospitality and tourism research. Design/methodology/approach Content analysis is carried out on the themes of pertinent research from the perspectives of customers, suppliers, technology and policymakers. Findings Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply and demand. Practical implications Findings provide theoretical and practical implications from different perspectives. Collaboration among various stakeholders is also advocated to achieve sustainable and balanced development of the smart hospitality and tourism industry. Originality/value This study contributes to smart hospitality and tourism research through an in-depth review of relevant literature. Based on the findings, the identified research gaps provide potential directions for future knowledge development.

scholarly journals Stimulating satisfaction and loyalty: transformative behaviour and Muslim consumers

2020 ◽  
Vol 32 (9) ◽  
pp. 2903-2923
Author(s):  
Naushad Mohamed ◽  
Babak Taheri ◽  
Anna Farmaki ◽  
Hossein Olya ◽  
Martin Joseph Gannon
Keyword(s):  
Complexity Theory ◽  
Consumer Satisfaction ◽  
Qualitative Comparative Analysis ◽  
Tourism Industry ◽  
Destination Image ◽  
Future Research ◽  
Content Type ◽  
Hospitality And Tourism Industry ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose This study aims to investigate the combinations of religiosity, cosmopolitanism and perceived destination image leading to satisfaction and loyalty amongst Muslim consumers within the Maldivian tourism and hospitality context. Design/methodology/approach Using fuzzy-set qualitative comparative analysis (fsQCA), this study reveals that diverse combinations of religiosity, cosmopolitanism and destination image dimensions stimulate satisfaction and loyalty in Muslim consumers. Findings Multiple recipes can be used to design compelling destinations that balance the desire for religiosity and cosmopolitanism characteristic of contemporary Muslim consumers. The results confirm the applicability of complexity theory in explaining Muslim consumer behaviour within the Islamic destination context. Practical implications Several implications for the hospitality and tourism industry are drawn from the results, with suggestions for future research provided. Each fsQCA recipe identifies distinct suggestions to shape the design of destination attributes and hospitality offerings to stimulate consumer satisfaction and loyalty. Originality/value Complexity theory was applied to assess the complex causal relationships among Muslim consumers’ religiosity, perceived destination image, cosmopolitanism, satisfaction and loyalty.

Can all sectors of the hospitality and tourism industry be influenced by the innovation of Blockchain technology?

2019 ◽  
Vol 11 (2) ◽  
pp. 112-120 ◽  
Author(s):  
Paul Willie
Keyword(s):  
Hospitality Industry ◽  
Tourism Industry ◽  
General Introduction ◽  
Operational Effectiveness ◽  
Content Type ◽  
Blockchain Technology ◽  
Technology Applications ◽  
Hospitality And Tourism Industry ◽  
Industry Sectors ◽  
Practical Implications

Purpose This paper aims to provide a general introduction to Blockchain technology and how it can be used within the global hospitality industry. In particular, this paper speaks to three industry sectors where Blockchain technology is currently in use. Design/methodology/approach This paper draws on the perspective of an academic who also continues to serve as an industry practitioner within the field of hospitality technology. To this end, the paper provides several examples as to how Blockchain technology can be used to further advance the hospitality profession within a number of different industry sectors. Findings Blockchain technology is being used now within the hospitality industry for both practical and strategic purposes. It can be used in most sectors of the profession and will continue to be used within the hospitality industry for many years ahead. The technology is still relatively new and will continue to become more advanced and sophisticated with the passage of time. Practical implications Many hospitality industry examples are provided as to how Blockchain technology can be used to improve operational effectiveness, efficiencies and overall profitability. Originality/value This paper adds value and contributes to the literature relating to Blockchain technology applications in the international hospitality industry. It represents current and future use that can and should be taken into consideration by both the hospitality industry and academia.

Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry

2020 ◽  
Vol 13 (12) ◽  
pp. 3835-3851
Author(s):  
Glenn McCartney ◽  
Andrew McCartney
Keyword(s):  
Decision Making ◽  
Conceptual Framework ◽  
Hospitality Industry ◽  
Tourism Industry ◽  
Service Robot ◽  
Content Type ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality Industry ◽  
Hospitality And Tourism Industry ◽  
Practical Implications

Purpose This study aims to introduce a conceptual framework for service robot (SR) acceptance by customers, employees and policymakers – a framework to help determine corporate decision-making on SR workplace integration. Design/methodology/approach This study reviews SR adoption literature within the tourism and hospitality industry. These SRs may have some level of artificial intelligence capability and possibly anthropomorphic (e.g. humanoid) or zoomorphic (e.g. animal-like) features, contingent on task and design choices. The study then identifies factors that potentially influence employee and consumer acceptance and experiences of SR, as well as policy and compliance factors and all elements of the corporate decision-making process concerning SR adoption in the hospitality setting. Findings This paper reviews the obstacles and benefits of SR adoption in the hospitality industry based on employee, consumer and public policy considerations. Research limitations/implications SRs are increasingly deployed within hospitality and tourism settings. Future studies should further explore the value-adding functions of SRs implemented in existing hospitality operations. Practical implications Hospitality and tourism industry practitioners should integrate the dimensions in the conceptual framework to make fully informed decisions on SR adoption. Originality/value To the best of the authors’ knowledge, this is one of the first studies to provide a holistic SR adoption framework offering theoretical and practical implications for ongoing SR research and implementation.

Winescape through the lens of organized travel – a netnography study

2020 ◽  
Vol 32 (4) ◽  
pp. 477-492
Author(s):  
Ilinka Terziyska ◽  
Radina Damyanova
Keyword(s):  
Major Elements ◽  
Specific Aspect ◽  
Tourism Industry ◽  
Specific Product ◽  
Content Type ◽  
Wine Tourism ◽  
Independent Travel ◽  
Tour Guiding ◽  
Practical Implications

Purpose Winescape is the space where wine experiences occur, consisting of both tangible and intangible elements, and its understanding is very important for both the wine and the tourism industry. The purpose of this study is to define the attributes of winescape as seen from the perspective of organized travel. Design/methodology/approach The study uses the netnography approach by analyzing online user-generated content. A total of 118 TripAdvisor reviews for a wine tour company in Piemont, Italy, were coded using NVIVO12 software. Findings Six major elements of winescape were identified: tour guiding, core wine product, tour planning and logistics, complementary activities, food and dining and nature and scenery prominent. When compared to previous research, the findings show that the type of travel (organized versus independent travel) has a significant impact on the perceived winescape. Research limitations/implications As the study refers to a particular type of destination (Piedmont, Italy), and a specific product (private or small group tours), findings may not fully apply to wine regions and market segments of a different kind. Practical implications The proposed winescape model can be used by both practitioners (for enhancing the quality of their products) and researchers (for comparative studies or as a basis for customer satisfaction models specifically tailored to wine tours). Originality/value Organized wine tours as a specific aspect of wine tourism have been neglected in research so far. To the authors’ knowledge, this is the first study to focus on winescape as seen through the lens of organized wine tourists, and the resulting model differs significantly from the existing ones.

Conclusion: a direction for sustainability and research notions after 2030

2020 ◽  
Vol 12 (5) ◽  
pp. 639-641
Author(s):  
Dimitrios Diamantis
Keyword(s):  
Tourism Industry ◽  
Theme Issue ◽  
Content Type ◽  
Case Examples ◽  
Development Agenda ◽  
Development Goals ◽  
Hospitality Firms ◽  
Hospitality And Tourism Industry ◽  
Sustainability Principles ◽  
Practical Implications

Purpose This paper aims to summarize the main contributions and practical implications arising from the theme issue with reference to 22 case examples relating to sustainable hospitality and tourism industry development and one interview-based article drawing on practitioners with expertise is the practice of adaptive re-use. Design/methodology/approach This paper reviews the contribution made by this theme issue to the question: How can sustainability and the United Nations (UN) sustainable development goals (SDGs) be applied to hospitality? Findings Through this study, it has been observed that progress has been made by hospitality firms in relation to sustainability, but additional work is needed to address the more complex issues raised by the UN’s SDGs. Originality/value A key outcome of this theme issue is that the 22 case examples and the interview-based practitioner opinion presented in this paper demonstrate that sustainability is firmly on the development agenda, and that a sense of urgency and commitment to sustainability principles has gained ground and significance.

Human resource challenges in Canada’s hospitality and tourism industry

2017 ◽  
Vol 9 (4) ◽  
pp. 391-401 ◽  
Author(s):  
William C. Murray ◽  
Statia Elliot ◽  
Keith Simmonds ◽  
Donnalea Madeley ◽  
Martin Taller
Keyword(s):  
Human Resource ◽  
Wage Gap ◽  
Tourism Industry ◽  
Labour Demand ◽  
Front Line ◽  
Content Type ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Employee Needs ◽  
Practical Implications

Purpose This paper aims to explore the challenges encountered by the hospitality and tourism industry in managing the labour challenges it faces presently and will face in the coming years. Although there are several issues at play, there are actions that industry members can take both internally and by advocating externally for change. Design/methodology/approach This paper draws on insights from three industry members and two academics to explore key areas in which action can be taken to address labour demand challenges in the hospitality and tourism workforce. The identified action items combine these various types of expertise to provide a holistic frame of action. Findings The Canadian hospitality and tourism industry is facing an ever-increasing labour demand shortage. Industry members can confront this on multiple fronts, from front-line employee satisfaction to more regional and national advocacy efforts. A combination of activities is recommended. Practical implications Hospitality and tourism industry members can take numerous actions from this analysis, including developing stronger organization cultures that align with employee needs, exerting effort in balancing wage gap issues and maintaining pressure on government partners to provide support for establishing hospitality and tourism, so that it is viewed as a valuable career path. Originality/value This paper increases knowledge in the hospitality and tourism field by combining the current human resource management theory with observations from industry experts on the needs that exist now and are predicted in the coming years.

scholarly journals Ethno-nationalism and impediments to cooperation in tourism in a post-settlement Cyprus?

2016 ◽  
Vol 2 (2) ◽  
pp. 165-174
Author(s):  
Craig Webster ◽  
David Jacobson ◽  
Kelsey Shapiro
Keyword(s):  
Design Methodology ◽  
Structured Interview ◽  
Tourism Industry ◽  
The Other ◽  
Content Type ◽  
Greek Cypriot ◽  
Travel Agencies ◽  
Hospitality And Tourism Industry ◽  
Turkish Cypriot ◽  
Practical Implications

Purpose The purpose of this paper is to clarify the position of Greek Cypriot and Turkish Cypriot professionals in the hotel and tourism industry on the island of Cyprus with regards to their expectations regarding the benefit of a political solution to the Cyprus problem on the island. Design/methodology/approach The paper uses data from two surveys in both political entities of the island. One survey is a survey of hotel owners, managers of hotels and travel agencies in both political entities on the island. The other is semi-structured interview with leading professionals in the hospitality and tourism industry in both political entities. Findings The surveys indicate that there is an expectation from professionals in both entities that tourism will benefit all following a solution, with large increases in incoming tourism to Cyprus. Practical implications The findings indicate that there are substantial expectations that there will be benefits for all following a solution to the Cyprus problem. Originality/value This is a first future-oriented paper regarding the expectations of major players in the hotel and tourism industry in both political entities on the island.

What are the key innovative strategies needed for future tourism in the world?

2019 ◽  
Vol 11 (2) ◽  
pp. 235-247 ◽  
Author(s):  
Chandana (Chandi) Jayawardena
Keyword(s):  
Wide Spectrum ◽  
Tourism Industry ◽  
Content Type ◽  
Innovative Strategies ◽  
Research Theme ◽  
The World ◽  
New Ideas ◽  
Hospitality And Tourism ◽  
Hospitality And Tourism Industry ◽  
Practical Implications

Purpose This paper aims to provide answers to the question: “What are the key innovative strategies needed for future tourism in the world?” At the outset, this paper redefines the word “innovation” in the context of the hospitality and tourism industry. It then captures the essence of 13 proceeding papers on innovative initiatives in 17 countries and presents concluding remarks to this Worldwide Hospitality and Tourism Themes (WHATT) theme issue on innovation (v. 11 n. 2, 2019). Design/methodology/approach This paper draws from a wide spectrum of innovation types, concepts, strategies, suggestions and solutions written by 24 authors, who cumulatively have valuable and diverse experience in managing, operating, teaching, researching and consulting on innovation. Findings Innovation is relevant to all macro- and micro-level aspects of all industries. In conclusion, to identify common elements in all 13 papers, the author presents a shorter definition: “Innovation is the art of implementing new ideas to improve productivity, products and services, while enhancing customer satisfaction, revenues and profitability”. In addition, he emphasizes that innovation needs vision, mission and passion! Research limitations/implications This research contributes to the emerging research theme of innovation in the hospitality and tourism industry and extends/re-defines the word: “innovation”. Practical implications There are significant practical implications in terms of industry approaches to use innovative strategies across the world. Originality/value Readers who are interested in international best practices of hospitality and tourism would benefit from this paper.

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