This article aims to design an Information System for Logistics and Distribution Management, albeit an incomplete one. It seeks to define the key performance indicators (financial, time, productivity and quality of services) as an innovative approach to information management, stemming from the understanding of the physical, financial and information flows related to the Logistics and Distribution activities in which the organizations operate, whether they are carried out in the for-profit or nonprofit sector. In this sense, some conceptual clarifications become necessary and are presented in this chapter. The term information unit / business unit, although widespread in management literature, is not defined by consensus. Guinchat and Menou (1994, p.337) use the term to refer to sectors of businesses whose mission is “to identify, as accurately as possible, information that may be useful to decision-makers (top, coordination and operational) in support decision-making.” Logistics and Distribution cannot manage without information on applications / products by and for customers, and their relationship with information management, in Information Science. The structure of the article summarizes existing academic work, seeking to generate new knowledge. It presents information to support decision-making in an integrated and independent way of support-technology.
Developing restaurant information system to support decision making
