Fuzzy K-Nearest Neighbor for Restaurants Business Sentiment Analysis on TripAdvisor

Author(s):  
Baiq Billyan ◽  
Riyanarto Sarno ◽  
Kelly Rossa Sungkono ◽  
Irene R. H. T. Tangkawarow
2018 ◽  
Vol 7 (3) ◽  
pp. 1372
Author(s):  
Soudamini Hota ◽  
Sudhir Pathak

‘Sentiment’ literally means ‘Emotions’. Sentiment analysis, synonymous to opinion mining, is a type of data mining that refers to the analy-sis of data obtained from microblogging sites, social media updates, online news reports, user reviews etc., in order to study the sentiments of the people towards an event, organization, product, brand, person etc. In this work, sentiment classification is done into multiple classes. The proposed methodology based on KNN classification algorithm shows an improvement over one of the existing methodologies which is based on SVM classification algorithm. The data used for analysis has been taken from Twitter, this being the most popular microblogging site. The source data has been extracted from Twitter using Python’s Tweepy. N-Gram modeling technique has been used for feature extraction and the supervised machine learning algorithm k-nearest neighbor has been used for sentiment classification. The performance of proposed and existing techniques is compared in terms of accuracy, precision and recall. It is analyzed and concluded that the proposed technique performs better in terms of all the standard evaluation parameters. 


Opinion Mining (OM) is also called as Sentiment Analysis (SA). Aspect Based Opinion Mining (ABOM) is also called as Aspect Based Sentiment Analysis (ABSA). In this paper, three new features are proposed to extract the aspect term for Aspect Based Sentiment Analysis (ABSA). The influence of the proposed features is evaluated on five classifiers namely Decision Tree (DT), Naive Bayes (NB), K-Nearest Neighbor (KNN), Support Vector Machine (SVM) and Conditional Random Fields (CRF). The proposed features are evaluated on the Two datasets on Restaurant and Laptop domains available in International Workshop on Semantic Evaluation 2014 i.e. SemEval 2014. The influence of proposed features is evaluated using Precision, Recall and F1 measures. The proposed features are highly influencing for aspect term extraction on classifiers. The performance of SVM and CRF classifiers with proposed features is more influencing for aspect term extraction compared with NB, DT and KNN classifiers.


JOUTICA ◽  
2021 ◽  
Vol 6 (2) ◽  
pp. 506
Author(s):  
Mustain Mustain Mustain

Kesulitan untuk mengorganisir data kuesioner yang bersifat konvensional melatarbelakangi penelitian ini. Oleh karena itu dibuat sistem yang memudahkan pengelompokan data kuesioner secara otomatis yang lengkap dengan sentimen yang terkandung didalamnya. Dataset yang digunakan dalam penelitian ini adalah data kuesioner rumah sakit Muhammadiyah lamongan. Penelitian ini hanya menangani kuesioner yang berbentuk teks. Data dengan fisik kertas direkap kemudian diinput ke database lengkap dengan kategori unit kerja dan sentiment. Selanjutnya dataset tersebut di dilakukan pre-prosesing yang meliputi penanganan negasi case folding, tokenizing, filtering dan stemming. Sebagai data uji komentar dari kuesioner akan dilakukan pre-prosesing selanjutnya dihitung tingkat kemiripan document dengan menggunakan metode K- Nearest Neighbor dan Vector Space Model. Jumlah data yang ditangani mempengaruhi performa system terutama dari akurasi dan kecepatan pada saat proses klasifikasi. Hasil dari sistem yang dibuat berupa ranking dokumen yang paling mirip dengan dataset berdasarkan urutan nilai cosine similarity. Ujicoba klasifikasi berdasarkan kelas kategori menghasilkan nilai akurasi 91 %. Ujicoba berdasarkan Kelas Sentimen sebesar 94 %.dari kombinasi keduanya system berhasil mendapat akurasi sebesar 86 %


2020 ◽  
Vol 9 (4) ◽  
pp. 1620-1630
Author(s):  
Edi Sutoyo ◽  
Ahmad Almaarif

Indonesia has a capital city which is one of the many big cities in the world called Jakarta. Jakarta's role in the dynamics that occur in Indonesia is very central because it functions as a political and government center, and is a business and economic center that drives the economy. Recently the discourse of the government to relocate the capital city has invited various reactions from the community. Therefore, in this study, sentiment analysis of the relocation of the capital city was carried out. The analysis was performed by doing a classification to describe the public sentiment sourced from twitter data, the data is classified into 2 classes, namely positive and negative sentiments. The algorithms used in this study include Naïve Bayes classifier, logistic regression, support vector machine, and K-nearest neighbor. The results of the performance evaluation algorithm showed that support vector machine outperformed as compared to 3 algorithms with the results of Accuracy, Precision, Recall, and F-measure are 97.72%, 96.01%, 99.18%, and 97.57%, respectively. Sentiment analysis of the discourse of relocation of the capital city is expected to provide an overview to the government of public opinion from the point of view of data coming from social media. 


Author(s):  
Dimple Chehal ◽  
Parul Gupta ◽  
Payal Gulati

Sentiment analysis of product reviews on e-commerce platforms aids in determining the preferences of customers. Aspect-based sentiment analysis (ABSA) assists in identifying the contributing aspects and their corresponding polarity, thereby allowing for a more detailed analysis of the customer’s inclination toward product aspects. This analysis helps in the transition from the traditional rating-based recommendation process to an improved aspect-based process. To automate ABSA, a labelled dataset is required to train a supervised machine learning model. As the availability of such dataset is limited due to the involvement of human efforts, an annotated dataset has been provided here for performing ABSA on customer reviews of mobile phones. The dataset comprising of product reviews of Apple-iPhone11 has been manually annotated with predefined aspect categories and aspect sentiments. The dataset’s accuracy has been validated using state-of-the-art machine learning techniques such as Naïve Bayes, Support Vector Machine, Logistic Regression, Random Forest, K-Nearest Neighbor and Multi Layer Perceptron, a sequential model built with Keras API. The MLP model built through Keras Sequential API for classifying review text into aspect categories produced the most accurate result with 67.45 percent accuracy. K- nearest neighbor performed the worst with only 49.92 percent accuracy. The Support Vector Machine had the highest accuracy for classifying review text into aspect sentiments with an accuracy of 79.46 percent. The model built with Keras API had the lowest 76.30 percent accuracy. The contribution is beneficial as a benchmark dataset for ABSA of mobile phone reviews.


Author(s):  
Bisma Shah ◽  
Farheen Siddiqui

Others' opinions can be decisive while choosing among various options, especially when those choices involve worthy resources like spending time and money buying products or services. Customers relying on their peers' past reviews on e-commerce websites or social media have drawn a considerable interest to sentiment analysis due to realization of its commercial and business benefits. Sentiment analysis can be exercised on movie reviews, blogs, customer feedback, etc. This chapter presents a novel approach to perform sentiment analysis of movie reviews given by users on different websites. Also, challenges like presence of thwarted words, world knowledge, and subjectivity detection in sentiments are addressed in this chapter. The results are validated by using two supervised machine learning approaches, k-nearest neighbor and naive Bayes, both on method of sentiment analysis without addressing aforementioned challenges and on proposed method of sentiment analysis with all challenges addressed. Empirical results show that proposed method outperformed the one that left challenges unaddressed.


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