Learning and Leveraging the Relationship between Architecture-Level Measurements and Individual User Satisfaction

Information system service quality has been a very important theme in both IS practice and research. User service expectations affect perceived service quality and user satisfaction. The objectives of this research are to i) to explore the relationship between perceived IS service quality and user satisfaction across the three regions of zone of tolerance (ZOT) and ii) to validate the associations between service expectations (adequate service and desired service) and service performance. The analysis of the data obtained from 193 IS users revealed a positive and significant association between perceived service quality and user satisfaction across the service zones and service dimensions with stronger associations in the acceptable service zone and weaker associations in the inadequate and superior service zones. Thus, the results demonstrate that the relationship between IS service quality and user satisfaction is affected by ZOT. It is found that the desired service expectation measure is more strongly related to service performance compared to the adequate service expectation measure. It is also observed that irrespective of the ZOT, the service dimension that contributes most to service performance is assurance. Tangibles have the widest ZOT and assurance has the narrowest ZOT compared to most other service dimensions. The author discusses the implications of the present study for both research and practice.

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Hubungan Motif dan Kepuasan Penggunaan Media Sosial Instagram di Mahasiswa Komunikasi Penyiaran Islam Angkatan 2014-2017

AL MUNIR : Jurnal Komunikasi dan Penyiaran Islam ◽

10.15548/amj-kpi.v2i2.492 ◽

2019 ◽

Vol 2 (2) ◽

pp. 74-78

Author(s):

Ngudi Ambar Sari ◽

Bukhari Bukhari ◽

Usman Usman ◽

Prima Kurinati Hamzah

Keyword(s):

Social Media ◽

User Satisfaction ◽

Quantitative Research ◽

Sampling Technique ◽

Simple Random Sampling ◽

Quantitative Research Methods ◽

The Public ◽

Media Usage ◽

Active User ◽

The Relationship

Instagram is one of the most popular social media for the public. One difference between Instagram and other social media, is that instamam is more likely to be used to find information and share information with users than to interact directly with fellow users. The purpose of this study is to find out and explain the motives and active user satisfaction in using Instagram social media and find out the relationship between the motives and satisfaction of Instagram social media usage. This study uses use and gratification theory which assumes that individuals have certain goals in using media. The method used in this research is quantitative research methods. The data collection tool is the questionnaire has been validated. The research sample was 70 people. The sampling technique is simple random sampling. The statistic test that the researchers used was the Partial Correlation Test (Pearson Product Moment). Data is processed using SPSS version 20. The results of this study indicate users want to get information and knowledge that is happening at the present time. Information satisfaction becomes the most obtained by Instagram social media users. Overall Instagram social media has given satisfaction to users and there is a significant relationship between motives and satisfaction.

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EVALUATION OF E- LEARNING EFFECTIVENESS FOR FARMERS: THE RELATIONSHIP BETWEEN USER CHARACTERISTICS, DESIGN FEATURES AND USER SATISFACTION

EDULEARN18 Proceedings ◽

10.21125/edulearn.2018.1552 ◽

2018 ◽

Author(s):

Thippala Gamage Buddhika Dhanushka ◽

Buddhika Purnaka Siriwardena ◽

Nisansala Priyadarshani Vidanapathirana

Keyword(s):

User Satisfaction ◽

Learning Effectiveness ◽

User Characteristics ◽

Design Features ◽

E Learning ◽

The Relationship

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The Relationship Between Technology Self-Efficacy Beliefs and User Satisfaction – User Experience Perspective

Lecture Notes in Computer Science - Human-Computer Interaction. Design Practice in Contemporary Societies ◽

10.1007/978-3-030-22636-7_29 ◽

2019 ◽

pp. 389-397 ◽

Cited By ~ 1

Author(s):

Hasna Agourram ◽

Juliana Alvarez ◽

Sylvain Sénécal ◽

Sylvie Lachize ◽

Julie Gagné ◽

...

Keyword(s):

User Experience ◽

User Satisfaction ◽

Self Efficacy ◽

Efficacy Beliefs ◽

The Relationship

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Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph17145111 ◽

2020 ◽

Vol 17 (14) ◽

pp. 5111

Author(s):

Fernando Barrios-Ipenza ◽

Arturo Calvo-Mora ◽

Félix Velicia-Martín ◽

Fernando Criado-García ◽

Antonio Leal-Millán

Keyword(s):

User Satisfaction ◽

Health Sector ◽

Healthcare Services ◽

Cross Sectional Study ◽

Healthcare Personnel ◽

Attractive Alternative ◽

Path Modeling ◽

Outpatient Services ◽

Cross Sectional ◽

The Relationship

During recent years, public–private partnerships (PPPs) in the health sector have been an attractive alternative for improving healthcare services in developing countries such as Peru. Therefore, it is fundamental to consider a comprehensive set of healthcare qualities, like the HEALTHQUAL scale, when we measure dimensions of healthcare service quality. Currently, no studies have applied HEALTHQUAL in Peruvian hospitals. The purposes of this study were to (1) validate and evaluate the application of the HEALTHQUAL scale to measure user satisfaction in outpatient services at two PPP hospitals in Peru; and (2) test the relationship between user satisfaction, efficiency, and loyalty. A descriptive, cross-sectional study based on the HEALTHQUAL scale was carried out at the end of 2018. The measurement items were satisfaction with healthcare personnel, satisfaction with nonhealthcare personnel, satisfaction with facilities and equipment, perception of efficiency, and trust. The scale was administered to a nonprobability sample of 250 users who attended one of two PPP hospitals—Barton and Kaelin. The application of partial least squares path modeling significantly impacted on the perceived efficiency in the items of healthcare personnel, nonhealthcare personnel, and facilities and equipment. The HEALTQUAL scale demonstrated sufficient validity and thus can be applied for measuring user satisfaction in PPP hospitals.

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Exploring the Influence of the Level of Technology and Expected Functions in Product Semantic

Proceedings of the Design Society: International Conference on Engineering Design ◽

10.1017/dsi.2019.395 ◽

2019 ◽

Vol 1 (1) ◽

pp. 3881-3890

Author(s):

SoJeong Kim ◽

JungKyoon Yoon ◽

Chajoong Kim

Keyword(s):

User Satisfaction ◽

Development Process ◽

Product Development Process ◽

Smart Technology ◽

Hedonic Value ◽

Smart Watch ◽

On Line ◽

Research Questions ◽

Open Question ◽

The Relationship

AbstractThis study attempted to explore how pragmatic and hedonic values are influenced by the level of technology and what particular functions have to be considered in the context of smart technology- driven design in terms of Pragmatic Value (PV) and Hedonic Value (HV). An on-line questionnaire survey was developed to answer the research questions. A total of 104 respondents participated in the survey. As target product for the study, analog watch and smart watch were selected as representative of low and high technology respectively. Semantic Differentials on PV and HV were used and expected functions were investigated via an open question. The results indicate that there are some differences between analog and smart watches in terms of PV and HV. Regarding expected functions, significant differences were identified in the study. The findings from the study could provide a better understanding of the relationship between PV and HV in terms of level of technology. If it is considered in product development process, it may contribute to an increase of user satisfaction with smart- technology based product and service.

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Do course evaluation systems have an influence on e-learning student satisfaction?

Higher Education Evaluation and Development ◽

10.1108/heed-09-2018-0022 ◽

2019 ◽

Vol 13 (1) ◽

pp. 18-32 ◽

Cited By ~ 1

Author(s):

Óscar Martín Rodríguez ◽

Francisco González-Gómez ◽

Jorge Guardiola

Keyword(s):

Student Satisfaction ◽

User Satisfaction ◽

Ordinary Least Squares ◽

Assessment Method ◽

Course Evaluation ◽

Education Student ◽

Content Type ◽

Learning Satisfaction ◽

E Learning ◽

The Relationship

Purpose The purpose of this paper is to focus on the relationship between student assessment method and e-learning satisfaction. Which e-learning assessment method do students prefer? The assessment method is an additional determinant of the effectiveness and quality that affects user satisfaction with online courses. Design/methodology/approach The study employs data from 1,114 students. The first set of data was obtained from a questionnaire on the online platform. The second set of information was obtained from the external assessment reports by e-learning specialists. The satisfaction revealed by the students in their responses to the questionnaire is the dependent variable in the multivariate technique. In order to estimate the influence of the independent variables on the global satisfaction, we use the ordinary least squares technic. This method is the most appropriate for dependent discrete variables whose categories are ordered but have multiple categories, as is the case for the dependent variable. Findings The method influences e-learning satisfaction, even though only slightly. The students are reluctant to be assessed by a final exam. Students prefer systems that award more importance to the assessment of coursework as part of the final mark. Practical implications Knowing the level of student satisfaction and the factors that influence it is helpful to the teachers for improving their courses. Originality/value In online education, student satisfaction is an indicator of the quality of the education system. Although previous research has analyzed the factors that influence e-student satisfaction, to the best of authors’ knowledge, no previous research has specifically analyzed the relationship between assessment systems and general student satisfaction with the course.

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