scholarly journals Modeling business processes for automated crisis management support: Lessons learned

2015 ◽  
Author(s):  
Elena Kushnareva ◽  
Irina Rychkova ◽  
Benedicte Le Grand
Keyword(s):  
Crisis Management ◽  
Business Processes ◽  
Lessons Learned ◽  
Management Support

scholarly journals COVID-19 Pandemic and Crisis Management in the Republic of Croatia

2020 ◽  
Vol 17 (1) ◽  
pp. 31-55
Author(s):  
Robert Mikac
Keyword(s):  
Crisis Management ◽  
Homeland Security ◽  
Business Processes ◽  
Lessons Learned ◽  
Strategic Decision ◽  
Way Of Life ◽  
The Republic ◽  
The Government ◽  
Role Of The Government

The COVID-19 pandemic and the crisis that has affected all parts of the world, all industries and business processes, have significantly changed the usual way of life, introduced society to the ‘new normal’ and imposed the need for crisis management. Many organizations and countries were not ready for the crisis and consequently are suffering great consequences. The aim of this paper is to analyze how Croatia responded to this crisis from the aspect of the existing normative framework for crisis management and the operational solutions in practice, as well as to explore the role of the Government of the Republic of Croatia and its leaders in strategic decision making and interpretation of the crisis, and the extent to which homeland security and civil protection systems were put in function in managing the crisis. As an additional aim, the paper intends to mark a certain number of contradictions, controversies and paradoxes that arose during the crisis, as well as certain observations that can serve for further analysis and elements in the lessons learned process.

The ethics of pandemic preparedness revisited - autonomy, quarantine, transferability and trust

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
P Schröder-Bäck ◽  
T Schloemer ◽  
K Martakis ◽  
C Brall
Keyword(s):  
Crisis Management ◽  
Ethical Issues ◽  
Lessons Learned ◽  
Point Of View ◽  
Ethical Challenges ◽  
Pandemic Preparedness ◽  
Ethical Aspects ◽  
Outbreak Management ◽  
Ethics Framework ◽  
Ethical Point

Abstract Background The outbreak of SARS in 2002 lead to a public health ethics discourse. The crisis management of that time was ethically analysed and lessons to be learned discussed. Scholarship and WHO, among others, developed an ethics of pandemic preparedness. The current “corona crisis” also faces us with ethical challenges. This presentation is comparing the two crises from an ethical point of view and a focus on Europe. Methods An ethics framework for pandemic preparedness (Schröder et al. 2006 and Schröder-Bäck 2014) is used to make a synopsis of ethical issues. Ethical aspects of 2002 and 2020 that were discussed in the literature and in the media are compared. For 2020, the focus is on interventions in Italy, Germany, Switzerland, and the Netherlands. Results Topics that emerged from the 2002 crisis were, among others, revolving around aspects of stigmatisation and fair distribution of scarce resources (esp. vaccines, antivirals). Currently, most urgent and ethically challenging aspects relate to social distancing vs. autonomy: Isolation and quarantine are handled differently across Europe and the EU. Questions of transferability of such interventions prevail. Contexts vary vertically over time (2002 vs. 2020) and horizontally (e.g. between Italy and Germany at the same time). Furthermore, trust in authorities, media and health information is a key issue. Conclusions Ethical aspects are key for good pandemic preparedness and management. The context of the crises between 2002 and 2020 has slightly changed, also based on “lessons learned” from 2002. This has implications on ethical issues that are being discussed. New lessons will have to be learned from the 2020 crisis. Key messages Pandemic preparedness and outbreak management entail many ethical tensions that need to be addressed. Currently, questions of trust and transferability are key to the crisis management, further ethical issues could still emerge.

Knowledge management

2014 ◽  
Vol 14 (1) ◽  
pp. 108-134 ◽  
Author(s):  
Morteza Shokri-Ghasabeh ◽  
Nicholas Chileshe
Keyword(s):  
Knowledge Management ◽  
Success Factors ◽  
Research Study ◽  
South Australia ◽  
Lessons Learned ◽  
Extensive Literature ◽  
Management Support ◽  
Content Type ◽  
Critical Success ◽  
Methodological Triangulation

Purpose – A research study has been undertaken at the University of South Australia to introduce application of lessons learned process in construction contractors ' bidding process in the context of knowledge management. The study aims to identify barriers to effectively capture lessons learned in Australian construction industry and how knowledge management can benefit from lessons learned application. Design/methodology/approach – The research study has been undertaken through conducting a “methodological triangulation” and “interdisciplinary triangulation”. This involved an extensive literature review of knowledge management, organisation learning, lessons learned and associated processes and administration of a questionnaire to a sample of construction contractors operating in Australia to elicit opinions on the main barriers to capturing lessons learned, practices such as existence and retention of documentation procedures. A total of 81 useable responses were received from 450 organisations. Response data were subjected to descriptive and inferential statistics with correlation analysis to examine the strength of relationship among the barriers. Findings – The top-3 barriers to the effective capturing of lessons learned were “lack of employee time”, “lack of resources” and “lack of clear guidelines”, whereas, “lack of management support” was the least ranked barrier. The study established that despite the majority of the ACCs having formal procedures for recording the tenders submitted and their outcomes, only a minority actually retained the lessons learned documentation for each project. The larger contractors were found to be more aware of the importance of lessons learned documentation. A comparative analysis with previous studies also found a disparity in the ranking of the barriers. Research limitations/implications – The majority of the participants were small construction contractors in Australia. The reason is that the researchers were not aware of the contractors ' size prior to inviting them for participation in the research study. Second the findings may not generalize to other industries or to organisations operating in other countries. Originality/value – The findings of this survey help ACCs to understand the importance of lessons learned documentation as part of lessons learned implementation and identify the barriers to effectively document their lessons learned. The study provides insights on the barriers and proposes advocated solutions in form of drivers and enablers (critical success factors) of organisational learning capturing among the Australian construction contractors. By reviewing the current literature, “post-project reviews” and “lessons learned” as important elements of organisation learning knowledge transfer, are addressed. Finally, contribution of this study to knowledge and practice has been discussed in this paper.

Lessons learned in intellectual capital management in Germany between 2000 and 2020 – History, applications, outlook

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manfred Bornemann ◽  
Kay Alwert ◽  
Markus Will
Keyword(s):  
Development Strategy ◽  
Intellectual Capital ◽  
Business Models ◽  
Business Processes ◽  
Lessons Learned ◽  
Strategy Development ◽  
Management Approach ◽  
Content Type ◽  
Over Time ◽  
Made In

PurposeThis article reports on the background, the conceptual ideas and the lessons learned from over more than 20 years of IC Statements and Management with a country focus on Germany and some international developments. It calls for an integrated management approach for IC and offers case study evidence on how to accomplish this quest.Design/methodology/approachReport on the German initiative “Intellectual Capital Statement made in Germany” (ICS m.i.G.). A brief review of the literature describes the background and theoretical foundation of the German IC method. A short description of the method is followed by four detailed case studies to illustrate long-term impact of IC management in very different organizations. A discussion of Lessons Learned from more than 200 implementations and an outlook on current and future developments finalizes the article.FindingsIC Statements made in Germany (ICS m.i.G.) was successful in providing a framework to systematically identify IC, evaluate the status quo of IC relative to the strategic requirements, visualize interdependencies of IC, business processes and business results as well as to connect IC reporting with internal management routines and external communication. However, ICS is not an insulated method but delivers the maximum benefit when integrated with strategy development, strategy implementation, business process optimization accompanied by change management routines. Strong ties to human resource management, information technology departments, quality management, research and development teams as well as business operations as the core of an organization help to yield the most for ICS m.i.G. Over time, the focus of managing IC changes and maturity leads to deutero learning.Practical implicationsICS m.i.G. proved easy to apply, cost efficient for SMEs, larger corporations and networks. It helps to better accomplish their objectives and to adjust their business models. The guidelines in German and English as well as a software application released were downloaded more than 100,000 times. A certification process based on a three-tier training module is available and was successfully completed by more than 400 practitioners. ICS m.i.G. is supporting current standards of knowledge management, such as ISO 9001, ISO 30401 or DIN SPEC PAS 91443 and therefore will most likely have a continuing impact on knowledge-based value creation.Originality/valueThis paper reports lessons learned from the country-wide IC initiative in Germany over the last 20 years initiated and supported by the authors. Several elements of the method have been published over time, but so far no comprehensive view on Lessons Learned had been published.

The Critical Success Factors of Web-Based Supply Chain Collaboration Adoption

2010 ◽  
pp. 1956-1976
Author(s):  
Saad Ghaleb Yaseen ◽  
Khaled Saleh Al Omoush
Keyword(s):  
Supply Chain ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Processes ◽  
Supply Chain Collaboration ◽  
Management Support ◽  
Web Based ◽  
Performance Effectiveness ◽  
Critical Success ◽  
And Performance

This chapter aims to identify the Critical Success Factors (CSFs) and outcomes of Web-based Supply Chain Collaboration (SCC). A total of 230 questionnaires were initially distributed to sample respondents of seven manufacturing firms in Jordan that use Web systems to collaborate with supply chain members. The results showed that top management support, IT infrastructure, training and education, business processes reengineering, trust among partners, open information sharing, and performance measurement are critical factors for Web-based SCC implementation success. In addition, this study revealed that Web-based SCC implementation is positively related to supply chain relationship quality, performance effectiveness, and performance efficiency.

CoBIs

2011 ◽  
pp. 551-558
Author(s):  
Patrik Spieß ◽  
Jens Müller
Keyword(s):  
Ubiquitous Computing ◽  
Real World ◽  
Business Processes ◽  
Lessons Learned ◽  
Use Cases ◽  
Hazardous Substances ◽  
Shop Floor ◽  
Computing Technology ◽  
Corporate Environment ◽  
Retail Environment

This chapter describes example use cases for ubiquitous computing technology in a corporate environment that have been evaluated as prototypes under realistic conditions. The main example reduces risk in the handling of hazardous substances by detecting potentially dangerous storage situations and raising alarms if certain rules are violated. We specify the requirements, implementation decisions, and lessons learned from evaluation. It is shown that ubiquitous computing in a shop floor, warehouse, or retail environment can drastically improve real-world business processes, making them safer and more efficient.

Dissolving Organisational and Technological Silos

2007 ◽  
pp. 1-22 ◽  
Author(s):  
W. Lam ◽  
V. Venky Shankararaman
Keyword(s):  
Business Processes ◽  
Ad Hoc ◽  
Process Integration ◽  
Customer Relationship ◽  
Clear Understanding ◽  
Management Support ◽  
Enterprise Integration ◽  
It Integration ◽  
Point Integration ◽  
Point To Point

Over the last few years, the importance of enterprise integration has grown significantly. As organizations expand, become more distributed, and rely more on technology, there is a need to ensure both business processes and technology systems are co-coordinated in a strategic rather than ad-hoc manner. In the early days of IT, integration was viewed largely as a technical activity. Today, there is a much stronger business focus. In fact, many of an organisation’s strategic initiatives such as e-business, customer relationship management and supply chain management depend upon enterprise integration. There are four basic integration architectures, namely, batch integration, point-to-point integration, broker-based integration and business process integration. Each integration architecture represents varying levels of enterprise integration maturity. Enterprise integration is a significant undertaking, and carries with it significant technical and managerial challenges. Managing enterprise integration projects requires, among other things, a strategic framework, senior management support and risk management. A clear understanding of enterprise integration requirements is also crucial.

Selecting and Implementing an ERP System at Alimentos Peru

2011 ◽  
pp. 271-287
Author(s):  
J. Martin Santana ◽  
Jaime Serida-Nishimura ◽  
Eddie Morris-Abarca ◽  
Ricardo Diaz-Baron
Keyword(s):  
Enterprise Resource Planning ◽  
Business Processes ◽  
Implementation Process ◽  
Resource Planning ◽  
User Participation ◽  
Planning System ◽  
Accurate Information ◽  
Management Support ◽  
Erp System ◽  
Organizational Challenges

The case describes the implementation process of an ERP (enterprise resource planning) system at Alimentos Peru, one of the largest foods manufacturing companies in Peru. It discusses the organization’s major concerns during the mid-1990s, including increasing competition, inefficiency of business processes, and lack of timely and accurate information. To address these concerns Alimentos Peru launched several projects, one of which involved the implementation of an ERP system. The case explains the criteria used to evaluate and select the system, as well as the main issues and problems that arose during the implementation process. More specifically, the case focuses upon a set of implementation factors, such as top management support, user participation, and project management. Finally, the case concludes with a discussion of the benefits obtained from the introduction of the system as well as the new organizational challenges.

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