Online sales, home delivery, and the platform economy

Author(s):  
Eden S. H. Yu ◽  
Chi‐Chur Chao
2020 ◽  
Vol 13 (1) ◽  
pp. 55-76 ◽  
Author(s):  
Martin Kenney ◽  
John Zysman

Abstract The platform economy and its leading firms, such as Amazon, Facebook and Google, are reorganising the geography of value creation and capture on both a local and global scale. This article argues that economic geographers have underappreciated the implications of the platform on space. First, we demonstrate the concentration of platform giants in terms of location on the US West Coast and in terms of their market share in various services, such as search, maps and online sales. Platforms are simultaneously intermediaries, two-sided markets, data aggregators and leading users of artificial intelligence (AI). Second, we use a labour taxonomy to demonstrate the extensive reach of these platforms in terms of the labour markets that they serve and shape. To illustrate these changes in the geography of value creation, we present case studies of Amazon and Google Maps to show their effects on the location of economic activity. Third, we elaborate on our contention that platforms are at once intermediaries and data hubs. AI is likely to reinforce the power of these platform leaders because they have the largest data sets, the most computational power, enormous teams of the best AI researchers and vast reservoirs of capital that they can use to make acquisitions. We conclude by identifying areas for future research and calling upon economic geographers to consider the implications of the platform economy in reshaping the space of economic activity.


Author(s):  
Tran Xuan Quynh ◽  
Nguyen Le Dinh Quy

The COVID-19 pandemic seriously impacted almost the fields of the Vietnam economy in the shortterm and long-term, including the retail industry. While, retailing is regarded as one of the most strongly-impacted fields, but it also expresses the quick capability of recovery in comparison to other sectors. This study has been carried out to evaluate and analyze holistically the major effects of the pandemic on the Vietnam retail industry with nine critical impacts: the number of shoppers decreases; great volatility in the rental market; closed shops, maximum staff cuts; retail sales decline seriously; the explosion of e-commerce and home delivery services; change the campaign and decrease marketing budget; invest in building new online sales channels; convert consumption from offline to online and increase stockpiles of goods in the epidemic. Based on these analyses, the author recommends several significant suggestions for the Vietnam government including (1) directly support by in cash for the closed-stores during the pandemic for the traditional retailing; (2) quickly implement liquidity support packages and offer credit packages with preferential interest rates for the modern retailers; (3) solving problems of labor shortages in businesses that produce essential products; (4) increasing the essential stockpile source and manage efficiently the market supply. While some suggestions are delivered for retail businesses to overcome the recession and boost growth after the pandemic: (1) understand customers' problems; (2) reshape business strategy; (3) keep in touch with stakeholders and (4) expand new sales channels. The above suggestions are recommended on the basis of the bright outlooks from both macro factors and the internal retailing market.


Author(s):  
Alexander Hermann Hübner ◽  
Heinrich Kuhn ◽  
Johannes Wollenburg

Purpose For traditional grocery retailers, the growing importance of online sales means creating new logistics models for omni-channel (OC) management. Due to these transformational changes, retail research and practice are lacking a comprehensive view on integrated fulfilment and distribution concepts for home and store deliveries as they have evolved recently. This paper develops a planning framework for last mile order fulfilment in OC grocery retailing and discusses the advantages and disadvantages of different design concepts. Design/methodology/approach The findings were developed and evaluated by means of explorative interviews with grocery retail and logistics experts. Additionally, key literature on last mile order fulfilment and retail supply chain management was reviewed to supplement the integrated OC grocery operations planning framework. Findings OC logistics planning can be structured into back-end fulfilment (e.g. warehouse and in-store picking) and last mile distribution concepts (e.g. attended and unattended home delivery). The design choices depend on country specifics (e.g. population density), retailer specifics (e.g. capability for cross-channel process integration) and customer behaviour (e.g. possibility of unattended home delivery). The application areas and their contextual factors are discussed for each design parameter. Practical implications The last mile fulfilment options identified can be applied to pinpoint the necessary steps for further optimizing OC integration. Grocers can gain insights into current fulfilment concepts used in different contexts. This architecture also forms the foundation for further research on decision support systems. Originality/value The coherent planning framework summarizes the general design options for last mile order fulfilment arising from new requirements for OC fulfilment.


Author(s):  
Nendy Akbar Rozaq Rais ◽  
Rendi Saputra

Abstract—PT. Nutrifood Indonesia is a national private company engaged in the health food and beverage industry. The company was founded in February 1979. Nutrifood's head office is located in Jakarta, with a distribution network that reaches more than thirty countries in the world. Meanwhile, CV. Trio Sukses Mandiri is one of the distributors appointed by PT. Nutrifood to distribute nuttrifood products including Hilo, L-Men, Nutrisari, W'Dank, Tropicanaslim, Lokalate for the solo raya area.The purpose of this research is to find out how effective the application of an online sales system is by using the method of observation, interviews and literature study to determine the effectiveness of the system.


2018 ◽  
Vol 6 (1) ◽  
pp. 61-74
Author(s):  
Umi Salamah ◽  
Herlawati Herlawati

Abstract Rahayu Printing is a business entity that provides merchandising services such as wedding invitations, circumcision invitations, business cards, notes, letterhead, yasin and others. Based on sales that have been achieved so far, Rahayu Printing felt not satisfied with the results obtained and trying to increase sales and service through online sales system. Sales that go so far encounter obstacles in the process of marketing from consumers to consumers, the sale of goods still use a system of sales in the form of book-shaped catalogs, very tight competition, locations adjacent to other printing, and constraints from distance and time to obtain information on shopping in printing . It makes the sale less cost saving, energy and time because the system used still manually. The method used in the design of information systems sales of goods is waterfall method. From the manufacture of web-based goods sales system, is expected to solve the existing constraints, simplify, accelerate the sales system and hopefully can increase profits on the sale of goods Rahayu Bekasi Printing.   Keywords: Goods, Information, Sales, Printing, Waterfall.                                                                   Abstrak                                                                  Percetakan Rahayu merupakan sebuah badan usaha yang menyediakan jasa penjualan barang seperti undangan pernikahan, undangan khitanan, kartu nama, nota, kop surat, yasin dan lain-lain. Berdasarkan hasil penjualan yang telah dicapai selama ini, Percetakan Rahayu merasa belum puas dengan hasil yang didapat dan berupaya ingin meningkatkan penjualan serta pelayanan melalui sistem penjualan secara online. Penjualan yang berlangsung selama ini menemui kendala dalam proses pemasaran dari konsumen ke konsumen, penjualan barang masih menggunakan sistem penjualan berupa katalog berbentuk buku, persaingan yang sangat ketat, lokasi yang berdekatan dengan percetakan lainnya, serta kendala dari jarak dan waktu untuk mendapatkan informasi belanja di percetakan. Hal tersebut membuat penjualan kurang menghemat biaya, tenaga dan waktu karena sistem yang digunakan masih secara manual. Metode yang digunakan pada perancangan sistem informasi penjualan barang tersebut adalah metode waterfall. Dari pembuatan sistem penjualan barang berbasis web, diharapkan dapat memecahkan kendala yang ada, mempermudah, mempercepat sistem penjualan dan semoga dapat meningkatkan keuntungan penjualan barang pada Percetakan Rahayu Bekasi.   Kata kunci: Barang, Informasi, Penjualan, Percetakan, Waterfall.


2017 ◽  
Vol 21 (2) ◽  
pp. 49-58
Author(s):  
Willyamto Sutardjo Liu

This study aims to examine consumer behavior, customer satisfaction and development strategies that can support or hinder the development of vegetarian restaurants Fortunate Coffee using SWOT analysis. Research with qualitative approach using an analytical process begins with a browse through all the data available from the following sources using literature study, internet media, interviews, and questionnaires.Findings from this study showed that a vegetarian restaurant Fortunate Coffee has many advantages that can support the development of, among other strategic place and cozy, reasonable prices, good service, taste the food was pretty good, and have the product in Samarinda recently sold in Fortunate Coffee vegetarian restaurant that is Bread Vegan. Through of the findingsstrength, weakness, opportunity, threats, then difomulasikan into the SWOT matrix and eventually found a few strategies, namely strategies SO (strength-opportunity) flavorenhancing its menu. ST Strategy (strength-threats) maintain selling prices to remain stable. WO Strategy (weakness-opportunity) held activities such as seminars vegetarian and exciting events. WT Strategy (Weakness-threats), an improvement in consumer promotions, the need for special training to waiters in service procedures, innovations in the form of home delivery.


2019 ◽  
Vol 3 (2) ◽  
pp. 206
Author(s):  
Rahma Rizal ◽  
Haditsah Annur

The partner in the community partnership program is Usaha Ilabulo Bakar. Ilabulo is a typical snack from Gorontalo. Formerly by the kings, Ilabulo symbolizes "Totombowata" which means united. PKM program by taking independent business partners as Ilabulo Bakar business actors. Partners who until now have many competitors that are difficult to develop. Every time Ilabulo was made per night, it could only be around 500 - 600 packs. The selling price per pack is around Rp. 5,000. Related to this PKM program the proposer wants to expand his business with ilabulo products globally by online marketing. This PKM program will help partners in the form of packaging improvements, product taste and quality, brands that do not yet exist, aspects of sales using only verbal communication, as well as simple management, the concept of inventory in warehouse does not yet exist and the financial management system is still lacking manual. and online sales training (e-commerce) of ilabulo Bakar products can be made as souvenirs typical of Gorontalo.


Author(s):  
Robert Klein ◽  
Michael Neugebauer ◽  
Dimitri Ratkovitch ◽  
Claudius Steinhardt
Keyword(s):  

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