scholarly journals Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity

2016 ◽  
Vol 21 (2) ◽  
pp. 156-176 ◽  
Author(s):  
Nick Oostervink ◽  
Marlous Agterberg ◽  
Marleen Huysman
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Institutional Complexity ◽  
Enterprise Social Media ◽  
Media Practices

Issues and Challenges in Enterprise Social Media

2019 ◽  
pp. 417-425 ◽  
Author(s):  
Sarabjot Kaur ◽  
Subhas Chandra Misra
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Knowledge Sharing ◽  
Organizational Communication ◽  
Effective Medium ◽  
Organizational Processes ◽  
Enterprise Social Media ◽  
Functional Aspects

Contemporary organizations face the challenge of collaboration among the widely dispersed workforce. Information technology is an enabler and a facilitator of organizational processes. One such application of information technology is enterprise social media (ESM) platform which serves as an effective medium for organizational communication and exchange of ideas among peers in a workplace. The chapter describes the structural and functional aspects of ESM with a focus on knowledge sharing activities supported by its usage. Issues and challenges in respect of its design and adoption have been discussed.

Enterprise Social Media to Support Collaboration and Knowledge Sharing in Organization

2021 ◽  
Author(s):  
Candra Dwi Nugraha ◽  
Hardini Juliarti ◽  
Dana Indra Sensuse ◽  
Ryan Randy Suryono ◽  
Kautsarina
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Enterprise Social Media

scholarly journals What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication

2016 ◽  
Vol 20 (6) ◽  
pp. 1225-1246 ◽  
Author(s):  
Liana Razmerita ◽  
Kathrin Kirchner ◽  
Pia Nielsen
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Social Dilemma ◽  
Self Determination ◽  
Management Support ◽  
Media Communication ◽  
Content Type ◽  
Enterprise Social Media ◽  
The Social ◽  
Social Media Platforms

Purpose Enterprise social media platforms provide new ways of sharing knowledge and communicating within organizations to benefit from the social capital and valuable knowledge that employees have. Drawing on social dilemma and self-determination theory, the purpose of this paper is to understand what factors drive employees’ participation and what factors hamper their participation in enterprise social media. Design/methodology/approach Based on a literature review, a unified research model is derived integrating demographic, individual, organizational and technological factors that influence the motivation of employees to share knowledge. The model is tested using statistical methods on a sample of 114 respondents in Denmark. Qualitative data are used to elaborate and explain quantitative findings. Findings The findings pinpoint towards the general drivers and barriers to knowledge sharing within organizations. The significant drivers to knowledge sharing are: enjoy helping others, monetary rewards, management support, management encourages and motivates knowledge sharing behavior and knowledge sharing is recognized. The significant identified barriers are: change of behavior, lack of trust and lack of time. Practical implications The proposed knowledge sharing framework helps to understand what factors impact engagement on social media. Furthermore, the article suggests different types of interventions to overcome the social dilemma of knowledge sharing. Originality/value The study contributes to an understanding of factors leading to the success or failure of enterprise social media drawing on self-determination and social dilemma theory.

scholarly journals Knowledge Sharing Through Enterprise Social Media in a Telecommunications Context

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Explicit Knowledge ◽  
Knowledge Workers ◽  
Enterprise Social Media ◽  
Business Operations ◽  
Telecommunication Companies ◽  
Tacit Knowledge Sharing ◽  
Pls Analysis

This study investigated the motivators knowledge workers employ when sharing knowledge though enterprise social media (ESM) in a telecommunications context. A questionnaire was distributed among knowledge workers in one of the leading telecommunication companies in the Sultanate of Oman. Based on the Structural Equation Modelling-Partial Least Squares (SEM-PLS) analysis of 100 responses from knowledge workers, results showed that technological motivators had significant effects on knowledge workers’ knowledge sharing through ESM. Further analysis based on the knowledge type indicated that technological motivators and organizational motivators significantly impact knowledge workers’ tacit knowledge sharing, whereas only technological motivators impact knowledge workers’ explicit knowledge sharing. This study provides decision makers with useful insights on the motivators of sharing knowledge through ESM and further advances knowledge workers’ learning and business operations, especially in under-investigated countries.

Impact of Self-Construal on Choice of Enterprise Social Media for Knowledge Sharing

2014 ◽  
Vol 42 (7) ◽  
pp. 1077-1089 ◽  
Author(s):  
Jun Liu ◽  
Pei-Luen Patrick Rau
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Self Efficacy ◽  
Individual Level ◽  
Enterprise Social Media ◽  
Self Construal ◽  
Question And Answer ◽  
The Right ◽  
The Impact

Researchers have rarely focused on organizations choosing the right knowledge-sharing media according to users' individual-level variables such as self-construal. We investigated the impact of self-construal (independent vs. interdependent) and organizational relationship (ingroup vs. outgroup) on employees' motivation, self-efficacy, and openness of sharing through two widely adopted online knowledge-sharing social media: wiki (e.g., Wikipedia, a volunteer-contributed encyclopedia) and a question and answer (Q&A) archive. Quantitative responses to 4 scenarios were collected from 232 Chinese employees. The results indicated that when sharing with outgroup members, interdependent employees (but not independent employees) had higher self-efficacy and openness of sharing using wiki than using Q&A. No difference between the two social media was found in the ingroup sharing. Theoretical implications and implications for practicing managers are discussed.

scholarly journals Enterprise social media impact on human resource practices

2017 ◽  
Vol 5 (3) ◽  
pp. 328-343 ◽  
Author(s):  
Godwin Oscar Offong ◽  
Joyce Costello
Keyword(s):  
Social Media ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Human Resource ◽  
Emerging Economies ◽  
Work Performance ◽  
Human Resource Managers ◽  
Content Type ◽  
Enterprise Social Media ◽  
Use Of Technology

Purpose The purpose of this paper is to investigate how individual attitudes toward using enterprise social media (ESM) impact trust, explicit and tacit knowledge sharing as well as work performance in emerging economies. Design/methodology/approach The authors use data from a survey of 293 employed individuals in Lagos, Nigeria, who work at organizations that have ESM systems. Findings The authors find that ESM usage is significantly associated with trust. However, ESM usage does not impact explicit or tacit knowledge transfer. Practical implications This paper provides empirical evidence that individuals who perceive high levels of performance expectancy will engage in ESM usage which in turn increases trust amongst colleagues. Human resource managers can argue that by adopting ESM, they can facilitate improved trust and collaboration through online engagement amongst employees. This is important for multi-national organizations wanting to expand into emerging economies where the organization and local workforce need to foster trust in knowledge sharing. Originality/value There has been little evidence regarding HRM use of ESM in emerging economies. By understanding individual attitudes toward ESM and how the use impacts knowledge sharing, the academic discussions concerning use of technology to enhance knowledge sharing can continue to evolve.

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