RESEARCH METHODOLOGY IMPLICATIONS IN AUTOMOTIVE PRODUCT-SERVICE CONTEXT: A LITERATURE REVIEW

2016 ◽  
Vol 78 (6-9) ◽  
Author(s):  
Omar Sabbagh ◽  
Mohd Nizam Ab Rahman ◽  
Wan Rosmanira Ismail ◽  
Wan Mohd Hirwani Wan Hussain
Keyword(s):  
Research Methodology ◽  
Service System ◽  
State Of The Art ◽  
Service Discipline ◽  
Quantitative Methodology ◽  
Research Methodologies ◽  
Product Service System ◽  
Product Service ◽  
Insight Into ◽  
Service Field

This article discusses the state of the art of the automotive product-service system (PSS) approaches by conducting a critical and comprehensive review of papers published from 1999 to 2015; it investigates the research methodologies employed to tackle the automotive product-service discipline by analyzing the benefits and drawbacks of each research methodology. It is evident that the quantitative methodology is more popular than other research methodologies and this is attributed to the empirical nature of the collected data and the wide use of various statistical tools. This review forms an immense contribution for the researchers and practitioners who are conducting studies in automotive product-service field as this paper provides insight into the research methods and paradigm.

scholarly journals Product Service System Availability Improvement through Field Repair Kit Optimization: A Case Study

2019 ◽  
Vol 9 (20) ◽  
pp. 4272 ◽  
Author(s):  
Eun Suk Suh
Keyword(s):  
Business Model ◽  
Service System ◽  
Spare Parts ◽  
Product Service System ◽  
System Availability ◽  
Product Service ◽  
Printing System ◽  
Insight Into

Product service system (PSS) is becoming a popular business model, where companies offer product based service to customers to realize steady recurring revenue. However, to provide PSS-based service to customers in reliable way, PSS need to be supplemented with a field repair kit onsite, in case of parts failure and PSS shutdown. The field repair kit consists of frequently used spare parts in multiple quantities. However, mismatch in spare parts type and quantities in the field repair kit will results in sub-par performance of PSS for both customer and company. In this paper, a case study involving industrial PSS repair kit optimization is presented. In the case study, the field repair kit for complex industrial printing system is cost optimized, while satisfying the system availability requirement, specified by the maintenance contract between the company and the customer. Key analysis steps and results are presented to offer insight into the PSS field repair kit optimization, offering useful references to industrial practitioners.

scholarly journals State-of-the-art in product-service systems

2007 ◽  
Vol 221 (10) ◽  
pp. 1543-1552 ◽  
Author(s):  
T S Baines ◽  
H W Lightfoot ◽  
S Evans ◽  
A Neely ◽  
R Greenough ◽  
...  
Keyword(s):  
Environmental Sustainability ◽  
Service System ◽  
State Of The Art ◽  
Future Research ◽  
Review Of Literature ◽  
Barriers To Adoption ◽  
Product Service System ◽  
Product Service ◽  
Potential Benefits ◽  
Product Service Systems

A Product-Service System (PSS) is an integrated combination of products and services. This Western concept embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products. This paper aims to report the state-of-the-art of PSS research by presenting a clinical review of literature currently available on this topic. The literature is classified and the major outcomes of each study are addressed and analysed. On this basis, this paper defines the PSS concept, reports on its origin and features, gives examples of applications along with potential benefits and barriers to adoption, summarizes available tools and methodologies, and identifies future research challenges.

scholarly journals Design for Product Service Supportability (DfPSS) Approach: A State of the Art to Foster Product Service System (PSS) Design

Procedia CIRP ◽  
2016 ◽  
Vol 47 ◽  
pp. 192-197 ◽  
Author(s):  
Claudio Sassanelli ◽  
Giuditta Pezzotta ◽  
Fabiana Pirola ◽  
Sergio Terzi ◽  
Monica Rossi
Keyword(s):  
Service System ◽  
State Of The Art ◽  
Product Service System ◽  
Product Service

The Product Service System Lean Design Methodology (PSSLDM)

2018 ◽  
Vol 29 (8) ◽  
pp. 1270-1295 ◽  
Author(s):  
Giuditta Pezzotta ◽  
Claudio Sassanelli ◽  
Fabiana Pirola ◽  
Roberto Sala ◽  
Monica Rossi ◽  
...  
Keyword(s):  
Research Methodology ◽  
Design Methodology ◽  
Design Research ◽  
Service System ◽  
System Development ◽  
Solution Concept ◽  
Product Lifecycle Management ◽  
Product Service System ◽  
Content Type ◽  
Product Service

PurposeNowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service System Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.Design/methodology/approachRetrieving concepts from interpretative, interactive and system development research traditions, and strongly reminding the design research methodology framework, the adopted research methodology is composed of three main phases (observation and conceptualization, theory building and tool development, validation) and involved three heterogeneous companies.FindingsThis paper provides an overview of the PSSLDM, explaining how the different methods supporting its conduction should contribute to properly design an integrated PSS. Moreover, companies highlighted several benefits in the different stages along the PSS lifecycle deriving by the adoption of the PSSLDM.Research limitations/implicationsThe development of a platform based on the PSSLDM methodology raises a discussion on the possible changes needed by current Product Lifecycle Management (PLM) models and systems when they have to do with PSSs.Originality/valueThe PSSLDM enriches the already proposed SErvice Engineering Methodology, introducing new several components linked by lean rules in each of its phases (starting from customer analysis, going through solution concept and detailed design, until the offering analysis) and better supprting the deatil design of both prodcut and service components.

A Study on the Core Competency for Product-Service System

2015 ◽  
Vol 29 (2) ◽  
pp. 171-195 ◽  
Author(s):  
Hong, Yong-pyo ◽  
Young Jun Kim
Keyword(s):  
Service System ◽  
Core Competency ◽  
Product Service System ◽  
The Core ◽  
Product Service

QFD APPROACH FOR QUALITY IMPROVEMENT OF A SUSTAINABLE PRODUCT-SERVICE SYSTEM

2019 ◽  
Vol 1 (1) ◽  
pp. 76
Author(s):  
Nur Indrianti ◽  
Devika Kumala ◽  
Tri Wibawa
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Service System ◽  
Design Tool ◽  
Productivity Index ◽  
Product Service System ◽  
Goods And Services ◽  
Product Service ◽  
Service Productivity ◽  
Sustainability Concept

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.

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