scholarly journals Soft Factor In the Implementation of Quality Management Program in Majlis Agama Islam Selangor (MAIS)

2018 ◽  
Vol 10 (3) ◽  
Author(s):  
Musaiyadah Ahmadun ◽  
Siti Arni Basir ◽  
Osman Md Rasip
Keyword(s):  
Quality Management ◽  
Qualitative Method ◽  
Training And Development ◽  
Management Program ◽  
Depth Information ◽  
Soft Or ◽  
Structured Interviews ◽  
Soft Factor ◽  
Soft Factors

Many studies on the implementation of quality management programs were carried out by previous researchers. However, the study on the soft or human factors in the implementation of quality management programs is still poorly explored. Therefore, this article aims to analyze soft factors in the implementation of quality management programs at Selangor Islamic Religious Council or Majlis Agama Islam Selangor (MAIS). This study uses a qualitative method involving MAIS as a case study. Semi-structured interviews were used as a data collection method and supported by relevant documents collected from MAIS. A total of fifteen informants comprising top management and MAIS officers were interviewed to obtain in-depth information on the subjects studied. The findings reveal that there are six soft factors emerged in the implementation of quality management programs at MAIS namely leadership, training and development, teamwork, customer focus, Syura and rewards. This study demonstrates that soft factors has helped facilitate the implementation of quality management programs in MAIS. The results of this study can be used as guidance by managers in public or corporate organizatons in their efforts to implement quality management programs effectively.

scholarly journals PERCEPTIONS OF MRSM ENGLISH TEACHERS ON PROFESSIONAL DEVELOPMENT AND THEIR EXPECTATIONS ON IN-SERVICE TRAINING

2021 ◽  
Vol 6 (42) ◽  
pp. 155-167
Author(s):  
Faizahani Ab Rahman ◽  
Nurul Afrahah Hussin ◽  
Sutha Sugumaran
Keyword(s):  
Professional Development ◽  
Teaching And Learning ◽  
Research Question ◽  
English Teachers ◽  
Training And Development ◽  
Structured Interviews ◽  
Proficiency Level ◽  
Group Methods ◽  
Service Training

This paper looks at the perceptions of MRSM (Majlis Amanah Rakyat or also known as People’s Trust Council) English teachers on their current professional development and their expectations on in-service training. As teachers, they are often expected to act as a source of motivation to their students apart from being accountable in providing instructions, knowledge, and skills in their respective academic subjects. However, very often, teachers are not provided with sufficient and appropriate training that would prepare them to be the kind of teacher that they are required and expected to be. This prompts this study that determines whether the in-service training provided is sufficient and aptly to help the teachers produce academically excellent students. This case study used a qualitative approach with purposive sampling of seven English teachers at Maktab Rendah Sains MARA, Beseri in Perlis with teaching experiences between 10 to 30 years. Semi-structured interviews and focus group methods were used to answer the research question which dwells on the MRSM English teachers’ expectations of professional development teacher training of their students’ achievement. The findings of the study revealed that teachers expect to have more professional development in terms of pedagogy, proficiency level, technology integration, and stress management. They also believe that improvement in professional development can positively affect their students’ achievement as teaching and learning processes can be done more effectively. It is therefore recommended that MARA should highlight its current in-service training and development policy to be consistent with the needs of teachers.

Losing a Friend

2021 ◽  
pp. 1158-1174
Author(s):  
Tamara L. Wandel
Keyword(s):  
Social Media ◽  
Children And Adolescents ◽  
Media Consumption ◽  
Depth Information ◽  
Older Children ◽  
Structured Interviews ◽  
Case Study Methodology ◽  
Study Methodology

This chapter focuses on the role of social media consumption on older children and adolescents during the bereavement process of a childhood friend. Using case study methodology surrounding an 11-year-old girl's tragic death, surveys were administered to peers and semi-structured interviews with peers, counselors, and the deceased's mother were conducted in order to collect in-depth information on the opinions and feelings of those utilizing social media as they cope with loss, specifically the loss of a friend. The idea of virtual mourning is significant to explore as social media is ubiquitous for most older children and adolescents.

Factors Influencing Adoption of Information Technologies for Public Transportation Project Inspection: A WSDOT Case Study

2019 ◽  
Vol 2673 (2) ◽  
pp. 1-12
Author(s):  
Julian Yamaura ◽  
Stephen T. Muench ◽  
Kim Willoughby
Keyword(s):  
Organizational Change ◽  
Change Management ◽  
Public Transportation ◽  
Information Technologies ◽  
User Study ◽  
New Technology ◽  
Management Program ◽  
Lessons Learned ◽  
Structured Interviews

This paper presents a case study of the organizational change process associated with the Washington State Department of Transportation (WSDOT) year-long research program that implemented a cloud-based mobile project inspection application to 18 project engineering offices (PEO) across the state. Ultimately, four out of the 18 PEOs decided to adopt the new technology. Data from semi-structured interviews and a user study conducted two months after implementation are used to identify organizational change strategies used by WSDOT, and how those relate to ideas from the general literature on change management. The loss of upper management program leaders, inadequate communication and training to prepare personnel for the change, and policy and procedural uncertainties in integrating the change with other systems and operations were found to be factors that may have influenced the outcome of the program. While this paper focuses on one DOT’s efforts, other DOTs may have similar organizational structures and implementation efforts, and the findings and lessons learned could serve as a representative model for how such implementation might best be accomplished in a DOT and how that might differ from traditional change management guidance.

scholarly journals Memaknai Pengalaman Tanpa Anak: Studi Fenomenologi Pada Suami-Istri yang Mengalami Infertilitas

2021 ◽  
Vol 12 (1) ◽  
pp. 67
Author(s):  
Yeni Oktafriani ◽  
Zainal Abidin
Keyword(s):  
Qualitative Method ◽  
Psychological Treatment ◽  
Social Performance ◽  
Married Couples ◽  
Data Retrieval ◽  
Medical Personnel ◽  
Phenomenological Approach ◽  
Depth Information ◽  
Structured Interviews ◽  
The Subject

Couples who experience infertility get stigma from their environment which can effect various aspects of their life: psychological, physical and social performance. Most couples only get treatments that focuses only on medical efforts and ignores the psychological aspects. The purpose of this research is to obtain in-depth information about how subjects give the meaning of his/her infertility experiences. This study used qualitative method with phenomenological approach. There are four subjects (two husbands and two wives). Data retrieval is done by semi-structured interviews, then thematically analyzed. The results revealed several themes about how the subject view his experience. These themes are emotions, coping strategies, the main sources of strength, and lessons that can be learned. The results of this study can be considered by medical personnel or researchers who want to design psychological treatment in married couples who have infertility

scholarly journals Analysis of Human Capital in Talent Management Program, Training and Development to Improve Employee Competence Case Study in BSG Group

2020 ◽  
Vol 20 (1) ◽  
pp. 45
Author(s):  
Prastiyo Diatmono ◽  
Siti Mariam ◽  
Abdul Haeba Ramli
Keyword(s):  
Human Capital ◽  
Business Strategy ◽  
Participant Observation ◽  
Talent Management ◽  
Training And Development ◽  
Management Program ◽  
Balance Scorecard ◽  
Case Study Method ◽  
Job Productivity

<p><em>The purpose of this research was to understand human capital analysis to talent management program, training and development to improvement employees competency. It was a qualitative research with an case study method conduct at BSG Group (6 companies) in 2019. The data were collected through participant observation using interview, observation, document study, and recording. The data analysis to understand management program was run with the company to make strategic changes to improve employees competency approach to human capital, including: (1) talent management, (2) training and development, using balance scorecard as measurement quality. The findings lead to the recommendation to make change talent management program, training and development to enhancement employees competency in linking the company's business strategy that can create an increase  job productivity and company profits in accordance with the intended purpose the support and commitment of top management and empower to all employees synergistically.</em></p><p><em> </em></p>

scholarly journals Quality management in imaging diagnosis and the nursing team: a case study

2021 ◽  
Vol 74 (suppl 5) ◽  
Author(s):  
Laura Vargas Acauan ◽  
Juana Macias Seda ◽  
Graciele Oroski Paes ◽  
Marluci Andrade Conceição Stipp
Keyword(s):  
Patient Safety ◽  
Quality Management ◽  
Imaging Diagnosis ◽  
Structured Interviews ◽  
Documentary Analysis ◽  
Accreditation Program ◽  
Thematic Units ◽  
Management Principle ◽  
Role Of Nursing

ABSTRACT Objective: to know the contributions of nursing in the implementation of the quality management principle of the accreditation program in imaging diagnosis. Methods: a single, qualitative case study carried out in an accredited radiology and imaging diagnosis service. The data collection took place through semi-structured interviews, direct observation, and documentary analysis with the support of software in organizing the data for analysis. Results: a total of four thematic units emerged: the accreditation process in imaging services, the implementation of the program, the role of nursing in imaging services and patient safety and the management of non-conformities in imaging services. Of the other data sources, the word risk was highlighted and a non-conformity was evidenced in the external audit. Final considerations: nursing contributed mainly to the management of the risks involved in the performance of imaging and patient safety tests, requirements of the quality management principle of the accreditation program.

scholarly journals Pengalaman Pembelajaran Informal dalam kalangan Pengusaha Bengkel Automotif di Kota Tinggi, Johor

2021 ◽  
Vol 13 (2-2) ◽  
Author(s):  
Nur Amelina Nadira ◽  
Mohd Azhar Abd Hamid ◽  
Irmawati Norazman ◽  
Kassim Thukiman ◽  
Mohd Nasir Markom ◽  
...  
Keyword(s):  
Informal Learning ◽  
Learning Strategies ◽  
Qualitative Method ◽  
Learning Effects ◽  
Structured Interviews ◽  
Knowledge And Skills ◽  
Job Requirements ◽  
Reading Materials ◽  
Learning Factors

This research purpose is to examine the informal learning among automotive workshop entrepreneurs. Three research objectives such as informal learning factors, informal learning strategies and informal learning effects are also identified. This study used a case study by using a qualitative method. Semi-structured interviews have been used for data collection. By using purposive sampling, five automotive workshop entrepreneurs in Kota Tinggi were selected as respondents. The findings show that individual needs, environment, interests, motivations and job requirements have been factors that help automotive workshop entrepreneurs involved in informal learning. In addition, reading materials, electronic media, observation, consulting with experts and try and error are informal learning strategies that have been used. Moreover, the effects of informal learning can be seen as the enhancement of knowledge and skills. Meanwhile, there has been a positive change in the attitude of automotive workshop entrepreneurs. This study also provided suggestions for improvement to future researchers.

Losing a Friend

2019 ◽  
pp. 24-40
Author(s):  
Tamara L. Wandel
Keyword(s):  
Social Media ◽  
Children And Adolescents ◽  
Media Consumption ◽  
Depth Information ◽  
Older Children ◽  
Structured Interviews ◽  
Case Study Methodology ◽  
Study Methodology

This chapter focuses on the role of social media consumption on older children and adolescents during the bereavement process of a childhood friend. Using case study methodology surrounding an 11-year-old girl's tragic death, surveys were administered to peers and semi-structured interviews with peers, counselors, and the deceased's mother were conducted in order to collect in-depth information on the opinions and feelings of those utilizing social media as they cope with loss, specifically the loss of a friend. The idea of virtual mourning is significant to explore as social media is ubiquitous for most older children and adolescents.

The reflection of organisational culture on technology usage in secondary education classes

2018 ◽  
Vol 8 (3) ◽  
pp. 123-133
Author(s):  
Ozge Ozberk ◽  
Kenan Ozberk
Keyword(s):  
Organizational Culture ◽  
Secondary Education ◽  
Qualitative Method ◽  
Organisational Culture ◽  
Efficient Solutions ◽  
Technology Usage ◽  
Structured Interviews ◽  
School Director ◽  
Culture Technology

The purpose of this research is to find out “The reflection of organizational culture on technology usage in secondary education classes”. This is a case study which is a qualitative method. 10 teachers were chosen as participants via chain sampling. The data were collected by means of open-ended questions asked at semi-structured interviews. The researchers recorded the interviewees’ responses by taking notes. The data was processed via content and thematic analyses. Tables were used to present the data. The findings of the study indicate that the school leaders are not able to find efficient solutions to problems about in-class technology usage. It is also determined that virus programs on computers are not up to date. Teachers do not prefer using technology in their classes since they are anxious about falling behind the annual plan and the classes are over-crowded. Another noteworthy finding is that even though some teachers use technology for educational purposes, help each other and share their materials, there are some teachers who do not act responsibly concerning the usage and protection of the devices. Keywords: Organisational culture, technology, school director

Challenges of Quality Management: A Case Study at Malaysian Electronics Manufacturing Services Company

2012 ◽  
Vol 59 (2) ◽  
Author(s):  
Nasuha Lee Abdullah ◽  
Khairur Rijal Jamaludin ◽  
Hayati Habibah Abdul Talib
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Electronics Manufacturing ◽  
Flexible Production ◽  
Manufacturing Companies ◽  
Customer Requirements ◽  
Structured Interviews ◽  
Contract Manufacturing ◽  
Low Volume

The majority of Malaysian electronics manufacturing companies are electronics contract manufacturers (CM) and the industry is known as electronics manufacturing services (EMS). The industry is lucrative yet challenging. Companies in this industry need to have strong and flexible production system as well as supply chain to cater for diverse customer requirements such as high mix low volume demand. The objective of this paper is to identify the challenges in managing quality effectively and efficiently in a contract–manufacturing environment. Observation and semi–structured interviews were conducted to understand and identify the operational problems in a local EMS company. The problems are then analyzed and generalized against existing quality theories. Interestingly, the findings showed that all the problems have been addressed in the quality theories some 30 years ago.

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