scholarly journals Analysis of Human Capital in Talent Management Program, Training and Development to Improve Employee Competence Case Study in BSG Group

2020 ◽  
Vol 20 (1) ◽  
pp. 45
Author(s):  
Prastiyo Diatmono ◽  
Siti Mariam ◽  
Abdul Haeba Ramli
Keyword(s):  
Human Capital ◽  
Business Strategy ◽  
Participant Observation ◽  
Talent Management ◽  
Training And Development ◽  
Management Program ◽  
Balance Scorecard ◽  
Case Study Method ◽  
Job Productivity

<p><em>The purpose of this research was to understand human capital analysis to talent management program, training and development to improvement employees competency. It was a qualitative research with an case study method conduct at BSG Group (6 companies) in 2019. The data were collected through participant observation using interview, observation, document study, and recording. The data analysis to understand management program was run with the company to make strategic changes to improve employees competency approach to human capital, including: (1) talent management, (2) training and development, using balance scorecard as measurement quality. The findings lead to the recommendation to make change talent management program, training and development to enhancement employees competency in linking the company's business strategy that can create an increase  job productivity and company profits in accordance with the intended purpose the support and commitment of top management and empower to all employees synergistically.</em></p><p><em> </em></p>

scholarly journals Soft Factor In the Implementation of Quality Management Program in Majlis Agama Islam Selangor (MAIS)

2018 ◽  
Vol 10 (3) ◽  
Author(s):  
Musaiyadah Ahmadun ◽  
Siti Arni Basir ◽  
Osman Md Rasip
Keyword(s):  
Quality Management ◽  
Qualitative Method ◽  
Training And Development ◽  
Management Program ◽  
Depth Information ◽  
Soft Or ◽  
Structured Interviews ◽  
Soft Factor ◽  
Soft Factors

Many studies on the implementation of quality management programs were carried out by previous researchers. However, the study on the soft or human factors in the implementation of quality management programs is still poorly explored. Therefore, this article aims to analyze soft factors in the implementation of quality management programs at Selangor Islamic Religious Council or Majlis Agama Islam Selangor (MAIS). This study uses a qualitative method involving MAIS as a case study. Semi-structured interviews were used as a data collection method and supported by relevant documents collected from MAIS. A total of fifteen informants comprising top management and MAIS officers were interviewed to obtain in-depth information on the subjects studied. The findings reveal that there are six soft factors emerged in the implementation of quality management programs at MAIS namely leadership, training and development, teamwork, customer focus, Syura and rewards. This study demonstrates that soft factors has helped facilitate the implementation of quality management programs in MAIS. The results of this study can be used as guidance by managers in public or corporate organizatons in their efforts to implement quality management programs effectively.

E­commerce structures for retail and service franchises

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhanna Kremez ◽  
Lorelle Frazer ◽  
Scott Weaven ◽  
Sara Quach
Keyword(s):  
Business Strategy ◽  
Design Methodology ◽  
Case Study Method ◽  
Content Type ◽  
Preliminary Model ◽  
Multiple Case ◽  
Order Fulfilment ◽  
Franchise Networks ◽  
Practical Implications

PurposeThe purpose of this paper is to provide an in-depth investigation of e-commerce strategy implementation in mature franchise organisations from both franchisor and franchisee perspectives.Design/methodology/approachThis research employed a multiple case study method where the e-commerce strategies of two mature franchise organisations were investigated in depth. Franchising experts were interviewed to provide an additional dimension to this study.FindingsThis research found that e-commerce must be integrated with the overall business strategy for optimal franchise performance. Since all parties to the franchising relationship are affected by the introduction of e-commerce, both the franchisees’ and the franchisor’s interests must be considered when the strategy is being developed. In addition, the consumer’s perspective is central to how e-commerce is structured, and franchisees are best placed to know their customers’ needs because they are directly involved in operating their business and interfacing with customers.Practical implicationsA preliminary model for e-commerce structures in service and retail franchising has been developed that depends on the nature of the business, the distribution arrangements and the order fulfilment arrangements. The two main avenues in e-commerce structuring were centralisation and decentralisation.Originality/valueThis study contributes to knowledge through an in-depth investigation of the internal process of e-commerce implementation in franchise networks from both franchisor and franchisee perspectives.

Human resource development practices, managers and multinational enterprises in Australia

2017 ◽  
Vol 59 (5) ◽  
pp. 483-501 ◽  
Author(s):  
Gitika Sablok ◽  
Pauline Stanton ◽  
Timothy Bartram ◽  
John Burgess ◽  
Brendan Boyle
Keyword(s):  
Human Capital ◽  
Human Resource Development ◽  
Succession Planning ◽  
Multinational Enterprises ◽  
Management Development ◽  
Talent Management ◽  
Training And Development ◽  
Integrative Approach ◽  
Future Research ◽  
Content Type

Purpose The purpose of this paper is to examine the HRD practices of multinational enterprises (MNEs) operating in Australia to understand the value that MNEs place on investment in their human capital, particularly managerial talent. Design/methodology/approach Drawing on a representative sample of 211 MNEs operating in Australia, this paper investigates the extent (using frequencies) and determinants (using logistic regression analysis) of training and development expenditure, management development strategies, talent management and succession planning policies. Findings The findings suggest that less than 20 per cent of MNEs operating in Australia are investing over 4 per cent of their annual pay bill on training and development. Furthermore, almost a quarter of firms invest less than 1 per cent in training and development. However, most MNEs invest in their managers and those with high potential through the use of management development programmes, talent management strategies and succession planning. Interestingly, in comparison to US MNEs, Australian MNEs were less likely to use management development or talent management programmes for senior management or high performing staff. Research limitations/implications The current study is cross-sectional and represents a snapshot of MNEs’ HRD practices at one point in time. The study measured the perceptions of the most senior HR manager and did not include the views of other organisational participants. The authors suggest the need for future research studies that incorporate longitudinal research designs and the views of different organisational actors. Practical implications HR managers or HRD specialists need to develop a strong understanding of the Australian institutional context, as well as demonstrate the importance/business case for an integrative approach to HRD. Originality/value This paper fulfils an identified need to study the HRD practices of MNEs operating in Australia, particularly focusing on the value that MNEs place on their human capital.

Mega-event flagships in transformation: learning from Expo 2010 Shanghai China

2014 ◽  
Vol 12 (4) ◽  
pp. 440-460 ◽  
Author(s):  
Ying Deng ◽  
Sun Wah Poon
Keyword(s):  
Case Studies ◽  
Urban Renewal ◽  
Participant Observation ◽  
Case Study Method ◽  
Content Type ◽  
Transformation Learning ◽  
Qualitative Nature ◽  
The Right ◽  
Mega Event

Purpose – This paper aims to seek a greater understanding of the conceptualization of mega-event flagship (MEF) development as a point of departure to forge the much-needed organizational capacities in these regions. An MEF constitutes a temporarily themed venue for a mega-event and a transforming force on corresponding urban renewal. The unfailing demand for MEFs from emerging hosts after historical failures in the West draws attention to a glaring weakness of extant literature in wanting of evidence-based case studies. Design/methodology/approach – Due to the explorative nature of research and the context-dependent complexities, the case study method is used for studying the case of Theme Pavilion – one of the four key flagships led by Expo 2010 to catalyze an ambitious urban renewal in Shanghai, China. The focus is on its conceptualization process (2004-2007) where different copying strategies were tested and consolidated to facilitate the post-event transformation. Data were collected mainly through participant observation in that duration. Findings – For future Expo hosts, exhibition center developers and the event industry, the study concludes with eight constructive lessons, namely, clustering strategy, different integration, pre-post orientation, diversification for adaptation, development by stage, flexible mindset, the end crowns the work and building local capacity. Research limitations/implications – Given the qualitative nature of the study, some results may not be fully generalizable. While showing the possibility of sustaining MEF development given the right coping strategy, it also reveals implementation difficulties and emphasizes the importance of continued case studies. Originality/value – The study will contribute fresh insights into forging better strategies to cope with transformation difficulties of MEF development and building greater capacity to accomplish affiliated renewals and other significantly comparable urban projects in emerging economies.

KOMPARASI ANALISIS SWOT DAN SPACE DALAM MENETAPKAN STRATEGI BISNIS BERDASARKAN KONDISI LINGKUNGAN PERUSAHAAN PADA PERUSAHAAN OUTSOURCING

2015 ◽  
Vol 10 (2) ◽  
pp. 201
Author(s):  
Melati Diyani Putri ◽  
Marbudyo Tyas Widodo
Keyword(s):  
Business Strategy ◽  
Swot Analysis ◽  
External Environment ◽  
Business Strategies ◽  
Case Study Method ◽  
Space Analysis ◽  
Functional Strategy ◽  
Qspm Matrix ◽  
Depth Interviews

This research was conducted to compare SWOT and SPACE analysis in setting business strategy and formulate an appropriate functional strategy for corporations based on the internal and external environment of the company. The necessary data in this study were obtained through the dissemination of questionnaires, in-depth interviews, and observations directly to the company then analyzed using the case study method. The results in this study indicate that the alternative strategy of SWOT analysis is better to apply for the company than the analysis of SPACE. Then using QSPM matrix that retrieved the most appropriate business strategies for companies based on their environment is an extension of the market both in the geographic or demographic.Key words : Business strategy, SWOT and SPACE analysis, Outsourcing companies

Evidence based organizational change: people surveys, strategies and structures

2015 ◽  
Vol 36 (8/9) ◽  
pp. 623-643 ◽  
Author(s):  
J. Stephen Town
Keyword(s):  
Human Capital ◽  
Lived Experience ◽  
Participant Observation ◽  
Management Strategies ◽  
Academic Research ◽  
Content Type ◽  
Factors Affecting ◽  
Quantitative Evidence ◽  
Human Capital Measurement

Purpose – The purpose of this paper is to present a case study of the use of people surveys to enact change in human capital organization and practices in a University library. Design/methodology/approach – The study covers seven years of people surveys and the consequent interventions applied based on this and other data and evidence at the University of York, UK. The case describes measurement of staff’s lived experience, leading to innovation and intervention in management strategies, structures and policies. The research employs a mixed methodology; the paper draws on quantitative evidence from surveys, qualitative evidence from focus groups and desk research on human capital measurement and emotion in the workplace. Findings – The paper describes the findings of investigations across seven years, discusses the available methods for people assessment, and the different theoretical foundations of the engagement, climate and excellence surveys used across the period. Strategic and structural interventions are described and their effectiveness discussed. Research limitations/implications – The limitations of research in the field of human capital are discussed, including the participant observation of the library director, together with the potential confounding factors affecting data collected during the period of research. Social implications – The paper reflects on advances in the understanding and practice of people evaluation in libraries. The development of a people strategy based on evidence, and repetition of surveys to gauge the effectiveness of interventions, with consequent refinement of solutions, appear to have had a real effect on the lived experience, culture and service provided by the case library. Originality/value – The originality and value of the paper is that it provides a unique long-term case study of people surveys, strategy and structure in an academic research library.

The role of positioning in the retail banking industry of Sub-Saharan Africa

2017 ◽  
Vol 35 (4) ◽  
pp. 685-713 ◽  
Author(s):  
Charles Blankson ◽  
Seth Ketron ◽  
Joseph Darmoe
Keyword(s):  
Banking Sector ◽  
Participant Observation ◽  
Retail Banking ◽  
Service Industries ◽  
Sub Saharan Africa ◽  
Case Study Method ◽  
Content Type ◽  
Sub Saharan ◽  
Retail Banks

Purpose The purpose of this paper is to investigate employment of positioning strategies in the retail bank sector of Sub-Saharan Africa, specifically using Ghana as the study context. In addition, it explores the applicability of western-based typology of positioning strategies in the Sub-Saharan African environment. Design/methodology/approach Six retail banks – three national and three foreign – are studied, each through an in-depth case study method: covert and participant observation techniques; and face-to-face interviews of chief executive officers, marketing managers, and bank branch managers provided data for the study. Findings The results show that the “service” positioning strategy is the most popular strategy employed by retail banks. “Value for money,” “attractiveness,” “brand name,” and “country of origin” positioning strategies are also dominant. “Top of the range” and “selectivity” strategies are minimally pursued by the sample of banks studied. The results reveal that both foreign and national retail banks employ multiple positioning strategies in the face of competition. However, foreign retail banks consistently employ a; large number of strategies relative to national retail banks. This paper supports the applicability of a western-derived set of positioning strategies in the Sub-Saharan African marketplace. Research limitations/implications This study closes a gap in the understanding of positioning, as well as filling the empirical gap in the application of positioning. In addition, it helps resolve a contextual gap of knowledge in Sub-Saharan Africa’s retail banking sector. Originality/value This study responds to Porter (1996), Clancy and Trout (2002), and Knox (2004) for continued empirical research in positioning in service industries and specifically in Sub-Saharan African economies (Coffie, 2014, 2016; Coffie and Owusu-Frimpong, 2014). Moreover, this research adds value to the banking and marketing literatures through a qualitative case study method, which is an important yet overlooked research method (Yin, 2009).

scholarly journals Pembelajaran Fiqih Berbasis Masalah melalui Kegiatan Musyawarah di Pondok Pesantren Al-Anwar Sarang Rembang

2017 ◽  
Vol 8 (2) ◽  
pp. 179
Author(s):  
Fathur Rohman
Keyword(s):  
Participant Observation ◽  
Problem Based Learning ◽  
Sampling Technique ◽  
Snowball Sampling ◽  
Case Study Method ◽  
Advantages And Disadvantages ◽  
Central Java ◽  
Analysis Technique ◽  
Data Source

This article provides a description of the implementation of problem-based learning of fiqih with musyawarah activities at Pondok Pesantren Al-Anwar Sarang Rembang Central Java. The problem of this article focuses on two problems, how the implementation of problem-based learning of fiqih by musyawarah at Pondok Pesantren Al-Anwar and the advantages and disadvantages of problem based-learning of fiqh with musyawarah activities. This paper is the result of qualitative research using case study method. Data collection used participant observation, interview, and documentation techniques. To determine the sample of data source as informant, this research uses purposive sampling and snowball sampling technique. The data analysis technique used is descriptive qualitative analysis with phenomenology approach. The Analysis begins since the researcher goes to the place and it is done interactively and continuously until being completed. It can be concluded that the activities of musyawarah is a form of problem-based learning of fiqih in the style of pesantren. In terms of principles, characteristics, as well as learning stages in musyawarah activities have been in accordance with the concept of problem-based learning.

scholarly journals OUTSOURCING FAILURES IN SME’S: CASE STUDY APPROACH

2015 ◽  
Vol 10 (1) ◽  
pp. 37-46
Author(s):  
Kaja Prystupa ◽  
Maciej Rządca
Keyword(s):  
Business Strategy ◽  
Small Companies ◽  
Case Study Method ◽  
Case Study Approach ◽  
Small Organizations ◽  
Study Approach ◽  
Attractive Option ◽  
Product Delivery ◽  
Potential Risks

Outsourcing, which is a popular business strategy among large companies, is also an attractive option for small entities. However, in order to bring expected results, outsourcing requires knowledge of potential risks and ability of managing them. Even large companies need to face various outsourcing challenges, however, at least they dispose richer resources than small organizations and their success is less dependent on single product delivery. Therefore the aim of the research was to examine the reasons of failure of outsourcing initiatives in SMEs. The authors followed the qualitative approach based on case study method. The obtained results brought contributions in both areas: theoretical as the issue of outsourcing initiatives in SMEs has been analysed to a limited extent; as well as practical because it brought important insight for managers by indicating risks of that they should be aware and properly prepared. The findings indicated the importance of: strategic planning on outsourcing initiative and the development and maintenance of close relations of outsourcing companies with its vendor. Key words: case study, outsourcing in SME, outsourcing challenges, small companies.

scholarly journals El fenómeno de crianza y sus efectos en el contexto escolar

2014 ◽  
pp. 120-147
Author(s):  
Dr. Carlos Varela Nájera ◽  
Dr. Manuel Alfonso Urtusuastegui Ibarra ◽  
Lic. Pilar Del Carmen Santoyo Pereda
Keyword(s):  
Participant Observation ◽  
Research Work ◽  
Sixth Grade ◽  
Case Study Method ◽  
School Students ◽  
Educational Work ◽  
Sixth Grade Students ◽  
School Aggression ◽  
Depth Interviews

En el presente trabajo de investigación se intenta dar cuenta del vínculo entre el fenómeno de crianza y las dificultades escolares de 10 alumnos de sexto grado en una escuela primaria pública de Culiacán, Sinaloa, México. Tiene como objetivo analizar las condiciones de la crianza que inciden en las dificultades escolares de los estudiantes y que, por su carácter subjetivo, plantean limitantes a la labor educativa.  Para ello se utiliza el enfoque cualitativo y el método de estudio de casos. Las técnicas de recolección de datos fueron la entrevista a profundidad, dispositivos grupales e individuales psicoanalíticamente orientados, observación participante y un cuestionario exploratorio aplicado a profesores. Destacan en los resultados seis tipos de conflictos familiares que afectan o modifican la crianza, generando distintas modalidades de expresión en cada caso, tales como: desinterés por la escuela, agresividad, bajo rendimiento escolar, entre otros. Se retoman los aportes del psicoanálisis para su estudio.AbstractIn the present research work tries to account for the bond between the phenomenon of parenting and schooling difficulties than 10 sixth grade students of a public elementary school in Culiacan, Sinaloa, Mexico. We aimed to analyze the conditions of parenting difficulties that affect school students and that its subjective nature, pose limitations to educational work. For this reason we use the focused qualitative and case study method. The data collection techniques were in-depth interviews, group and individual devices psychoanalytically oriented, participant observation and exploratory questionnaire applied to teachers. Results highlight six types of family conflicts that affect or modify the parenting, generating particular ways of expressing discomfort in each case, such as disinterest in school, aggression, poor school performance, among others. Are taken the contributions of psychoanalysis for analysis.Recibido: 13 de agosto de 2013Aceptado: 13 de febrero de 2014

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