‘The Enabling Role of Internal Organizational Communication in Insider Threat Activity – Evidence From a High Security Organization’

This paper explores the role of internal communication in one under-researched form of organizational crisis, insider threat – threat to an organization, its people or resources, from those who have legitimate access. In this case study, we examine a high security organization, drawing from in-depth interviews with management and employees concerning the organizational context and a real-life incident of insider threat. We identify the importance of three communication flows (top-down, bottom-up, and lateral) in explaining, and in this case, enabling, insider threat. Derived from this analysis, we draw implications for communication and security scholars, as well as practitioners, concerning: the impact of unintentional communication, the consequences of selective silence and the divergence in levels of shared understanding of security among different groups within an organization.

Managing multichannel coordination in retail banking: the influence of customer participation

International Journal of Bank Marketing ◽

10.1108/02652320610681756 ◽

2006 ◽

Vol 24 (5) ◽

pp. 327-345 ◽

Cited By ~ 15

Author(s):

Loïc Plé

Keyword(s):

Organizational Design ◽

Retail Banking ◽

Customer Participation ◽

Content Type ◽

Quantitative Studies ◽

Retail Banks ◽

The Impact ◽

PurposeThe purpose of this research is to explore the combining of marketing and organizational literature. This paper seeks to evaluate the relationships between multichannel coordination and customer participation, as seen through the lens of potential customer opportunism. It aims at showing the impact of this opportunism on the organizational design of multiple channels structures.Design/methodology/approachThe research reports on an exploratory case study in a French retail bank. A total of 25 in‐depth interviews were conducted, and the use of other sources enabled data triangulation.FindingsThe results show first that an increase in the number of distribution channels is liable to favor customer opportunistic behavior. To counter this, the bank mainly relies on impersonal coordination modes. An emerging result highlights the role of the customer as a “perceptual filter” between the different channels of employees.Research limitations/implicationsCustomer opportunism is studied via channels employees perceptions. An investigation using a customer survey may help to better understand this construct, e.g. to identify its antecedents, and to measure it precisely. Moreover, further qualitative and/or quantitative studies with larger sample sizes are needed to try and generalize these results.Practical implicationsIt is recommended not to forget that customers can facilitate or hinder multichannel coordination. Retail banks have the power to use them conveniently, provided that they are fully conscious of the scope of the “partial employee” role played by the customer.Originality/valueThis paper broadens understanding of how multichannel distribution structures are coordinated, and in a way belies traditional organizational design literature. The emerging result gives birth to the concept of “reversed interactive marketing”, which has interesting theoretical and practical repercussions.

THE ROLE OF AUGMENTED REALITY IN DESTINATION BRANDING

Tourism and hospitality management ◽

10.20867/thm.26.2.8 ◽

2020 ◽

Vol 26 (2) ◽

pp. 419-436

Author(s):

Assumpció Huertas ◽

Jan Gonzalo

Keyword(s):

Augmented Reality ◽

Communication Strategies ◽

Destination Branding ◽

Tourism Experience ◽

Destination Brand ◽

The Impact ◽

The City ◽

Purpose – The goals of this study are to find out which factors contribute to AR applications generating satisfactory tourism experiences; analyze the impact of AR on destination brand communication; and examine whether the act of communicating the destination brand also increases satisfactory tourist experiences. Design – The research is based on a case study of an AR application that belongs to the city of Tarragona (Spain) that reproduces its main monuments dating from the Roman era. Methodology – The study includes one survey conducted on 150 participants (75 tourists, 75 residents) and 15 in-depth interviews with respondents who used the Imageen application. Approach – The analysis provides detailed information on the users’ experiences and opinions, highlighting the different variables that provide the most satisfactory tourist experiences. Findings – The study shows that the AR application creates highly satisfactory tourism experiences, although not extraordinary. The main contribution of this study has been to demonstrate that the AR application has the potential to communicate the destination brand. Originality of the research – This study provides knowledge on the AR role in constructing a destination brand and its relationship with the tourism experience. Particularly, the findings of this paper have significant implications for DMOs and their marketing and communication strategies.

Pedagogical Evolution in the Teaching of Reference Services Enabled by the Use of 3D Immersive Virtual World Technology

Advances in Library and Information Science - Advancing Library Education ◽

10.4018/978-1-4666-3688-0.ch012 ◽

2013 ◽

pp. 183-196 ◽

Cited By ~ 1

Author(s):

Nita J. Matzen ◽

Kim Becnel ◽

Geraldine Purpur

Keyword(s):

Role Play ◽

Three Dimensional ◽

Real Life ◽

Comfort Level ◽

Technology Skills ◽

Reference Services ◽

Immersive Virtual Environment ◽

This chapter shares the development and implementation of a redesigned Information Sources and Services course and presents a case study that examines the impact of that course on student learning. The revised course applies Presence Pedagogy incorporating epistemic framing through extended role-play and the use of experienced mentors in a three-dimensional immersive virtual environment. Also examined are: changes in students’ comfort level while playing the role of reference librarian, their technology skills and confidence, similarities and dissimilarities between the game role and an imagined real-life role, students’ comfort level with the presence of a mentor, and their incorporating mentor suggestions.

Illegal sand mining and sar local wisdom: a case study in Merauke

International Journal of Social Sciences and Humanities ◽

10.29332/ijssh.v5n1.827 ◽

2021 ◽

Vol 5 (1) ◽

pp. 45-56

Author(s):

Trinovianto George Reinhard Hallatu ◽

Darsono Wisadirana ◽

Sholih Mu'adi ◽

Anif Fatma Chawa

Keyword(s):

Qualitative Research ◽

Direct Observation ◽

Negative Impact ◽

Mangrove Forests ◽

Sand Mining ◽

Illegal Mining ◽

The Impact ◽

Illegal sand mining is carried out causing bad environmental problems. There needs to be a solution to solve the problem of illegal sand mining. The purpose of this study is to describe the impact of illegal sand mining in Merauke and the role of local wisdom to prevent illegal mining. This research is descriptive qualitative research. The place of research is Ndalir beach, the beach where sand mining occurs, and also Tomer village as one of the villages affected by illegal sand mining. Data was collected by direct observation and also in-depth interviews with several communities. The data obtained is that illegal sand mining provides benefits to the customary landowners of the sand village and also provides income to the sand miners. The negative impact of illegal mining is that it causes damage to mangrove forests resulting in abrasion, rising seawater to roads and homes, damage to roads and bridges. The solution is to adopt the local wisdom of the Kanum tribe, to prevent illegal sand mining.

An Analytical Approach to Cruise Tourism As an Option For Development: a Case Study of the Sultanate of Oman

Tourism in Marine Environments ◽

10.3727/154427320x15828792518754 ◽

2020 ◽

Vol 15 (2) ◽

pp. 95-109

Author(s):

Heba Aziz ◽

Osman El-Said ◽

Marike Bontenbal

Keyword(s):

Capital City ◽

Sultanate Of Oman ◽

Policy Makers ◽

Cruise Tourism ◽

The Impact ◽

The Relationship ◽

Average Expenditure ◽

Return Intention

The objective of this study was to measure the level of cruise tourists' satisfaction as well as the relationship between satisfaction, recommendation, return intention, and expenditure. Also, the impact of factors such as nationality, length of the visit, and age on the level of expenditure was measured. An empirical approach for data collection was followed and a total of 152 questionnaires were collected from cruise tourists visiting the capital city of Oman, Muscat, as cruise liners anchor at Sultan Qaboos Port. Results of the regression analysis supported the existence of a causal relationship between satisfaction with destination attributes, overall satisfaction, recommendation, return intention, and expenditure. It was found that the average expenditure varies according to age and length of the visit. Recommendations for policy makers were suggested on how to increase the role of cruise tourism in strengthening the economy.

Transnational logic of gratitude: Marriage migrants’ narratives on marital satisfaction in South Korea

International Sociology ◽

10.1177/0268580921994692 ◽

2021 ◽

pp. 026858092199469

Author(s):

Gowoon Jung

Keyword(s):

Marital Satisfaction ◽

Cognitive Processes ◽

Gender Ideology ◽

Marriage Migrants ◽

Sociology Of Emotion ◽

Micro Level ◽

And Gender ◽

The Impact ◽

Scholarship on marriage migrants has examined the impact of class and gender ideology of receiving countries on their marital satisfaction. However, little is known about the role of transnational background in explaining women’s feelings of gratitude for husbands. Drawing on qualitative in-depth interviews with marriage migrant women residing in the eastern side of Seoul, Korea, this article explores the micro-level cognitive processes in understanding women’s gratitude for their husbands. Categorizing marriage migrants into two groups, ‘gratified’ and ‘ungratified’ wives, the author demonstrates how the gratified wives’ feelings of contentment is mediated by their active comparison of Korean husbands with local men in their homelands, and how these viewpoints conversely affect their aspirations for return. Bringing the sociology of emotion into an explanation of marriage migrants’ marital satisfaction, this study aims to develop a transnational frame of reference as an underlying dynamic for comprehending marriage migrants’ (in)gratitude.

Towards Sustainable Mobility? The Influence of the COVID-19 Pandemic on Romanian Mobile Citizens in Spain

Sustainability ◽

10.3390/su13074023 ◽

2021 ◽

Vol 13 (7) ◽

pp. 4023

Author(s):

Silvia Marcu

Keyword(s):

Sustainable Development Goals ◽

Human Mobility ◽

Sustainable Mobility ◽

The Sustainable Development ◽

New Models ◽

Challenges And Opportunities ◽

Development Goals ◽

Using the case study of Romanians in Spain, this article highlights how the COVID-19 crisis presents both challenges and opportunities when it comes to human mobility and sustainability. Drawing on in-depth interviews with mobile people during the period of lockdown and circulation restrictions, and in accordance with the objectives of the Sustainable Development Goals (SDGs), the paper advances and contributes to the relevance of sustainability and its impact on people’s mobility in the context of the COVID-19 pandemic. I argue that even in the midst of the crisis, sustainable ways may be found to promote and protect human mobility. The paper raises the way sustainability acts as a driver, gains relevance and influence, and contributes to the creation of new models of resilient mobility in times of crisis. The conclusions defend the respect for the SDGs regarding human mobility and emphasise the role of people on the move as sustainable actors learning to overcome distance and the barriers to their mobility during the pandemic.

A review of challenges and benefits of integration of CHP plant into the grid: a case study in Serbia

Electrical Engineering ◽

10.1007/s00202-021-01271-z ◽

2021 ◽

Author(s):

Rade M. Ciric ◽

Sasa N. Mandic

Keyword(s):

Energy Efficiency ◽

Negative Impact ◽

Renewable Energy Sources ◽

Increase Energy Efficiency ◽

High Voltage Supply ◽

The Republic ◽

Technical Solutions ◽

AbstractThe Republic of Serbia must make significant efforts to promote and exploit renewable energy sources and increase energy efficiency in all energy sectors to ensure energy security and economic competitiveness, reduce the negative impact on the environment from energy production and use, and contribute to global efforts to reduce greenhouse gases. Within the paper several issues of integration of recently realized CHP plant are introduced and discussed. Firstly, the legal and energy policy issues in the Republic of Serbia regarding connecting CHP to the grid are presented. The challenges and technical solutions for CHP connection to the grid, as well as power quality issues and the role of the CHP plant during the restoration of power supply during the maintenance of the substation and unplanned loss of high voltage supply, are presented and discussed. Finally, the impact of prospective massive integration of CHP on the energy balance and CO2 emission reduction in the province of Vojvodina in Serbia is investigated and discussed. Since it is the first CHP plant realized in Serbia, it is crucial that experience be shared to all potential stakeholders in the future energy efficiency projects.

Alternative Friendships to Improve Men’s Health Status. The Impact of the New Alternative Masculinities’ Approach

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph18042188 ◽

2021 ◽

Vol 18 (4) ◽

pp. 2188

Author(s):

Oriol Ríos-González ◽

Mimar Ramis-Salas ◽

Juan Carlos Peña-Axt ◽

Sandra Racionero-Plaza

Keyword(s):

Physical Health ◽

Traffic Accidents ◽

Well Being ◽

Health Problems ◽

Healthy Behaviors ◽

Physical Health Problems ◽

Alternative Masculinities ◽

Background: Men who develop behaviors connected with the model of hegemonic masculinity present several health problems. Previous research has shown the types of problems that men commonly suffer in this regard such as chronic diseases, dietary disorders, and traffic accidents. To combat and overcome this situation, several campaigns, policies and recommendations have been undertaken, and consequently, their influence has been analyzed. However, there have been few investigations into the role of men’s friendship in the reduction of these physical health problems. The findings presented in this article are focused on this issue, illustrating the impact of male friendship on the shaping of healthy behaviors. Methods: Drawing upon a qualitative-based methodology articulated in a case study of the Men in Dialogue association, located in Spain, the study has followed the premises of the communicative approach, a total of 15 structured online open-ended questionnaires have been performed and analyzed. The median age of the participants is 37.5 years. Results: The findings show how men involved in Men in Dialogue are promoting a kind of masculine friendship that is improving men’s emotional well-being and, consequently, their physical health.

A Control Based Mathematical Model for the Evaluation of Intervention Lines in COVID-19 Epidemic Spread: The Italian Case Study

Symmetry ◽

10.3390/sym13050890 ◽

2021 ◽

Vol 13 (5) ◽

pp. 890

Author(s):

Paolo Di Giamberardino ◽

Rita Caldarella ◽

Daniela Iacoviello

Keyword(s):

Mathematical Model ◽

Equilibrium Points ◽

Italian Case ◽

Control Actions ◽

Containment Measures ◽

Asymptomatic Subjects ◽

This paper addresses the problem of describing the spread of COVID-19 by a mathematical model introducing all the possible control actions as prevention (informative campaign, use of masks, social distancing, vaccination) and medication. The model adopted is similar to SEIQR, with the infected patients split into groups of asymptomatic subjects and isolated ones. This distinction is particularly important in the current pandemic, due to the fundamental the role of asymptomatic subjects in the virus diffusion. The influence of the control actions is considered in analysing the model, from the calculus of the equilibrium points to the determination of the reproduction number. This choice is motivated by the fact that the available organised data have been collected since from the end of February 2020, and almost simultaneously containment measures, increasing in typology and effectiveness, have been applied. The characteristics of COVID-19, not fully understood yet, suggest an asymmetric diffusion among countries and among categories of subjects. Referring to the Italian situation, the containment measures, as applied by the population, have been identified, showing their relation with the government's decisions; this allows the study of possible scenarios, comparing the impact of different possible choices.