scholarly journals Making the Grade: Do International Branch Campuses and Their Home Campuses Differ in International Student Satisfaction With the Academic Experience?

2021 ◽  
pp. 102831532199552
Author(s):  
Rachael H. Merola ◽  
W. H. A. Hofman ◽  
Ellen P. W. A. Jansen ◽  
Robert J. Coelen
Keyword(s):  
International Students ◽  
Student Satisfaction ◽  
Academic Engagement ◽  
International Student ◽  
Teaching Quality ◽  
Academic Environment ◽  
Academic Experience ◽  
Academic Satisfaction ◽  
Branch Campuses ◽  
International Branch Campuses

This study investigates differences in academic satisfaction among undergraduate international students studying at international branch campuses (IBCs) and their home campuses, considering student stage of study, gender, and institution. It draws on data from 2,145 undergraduate international students enrolled at four home campuses and their six affiliated IBCs that responded to the 2018 International Student Barometer (ISB). Results indicate that international students studying at IBCs were significantly less satisfied with their academic experience—including constructs of academic and teaching quality, academic environment, and academic engagement—than international students studying at the associated home campuses. Results have important implications for how institutions carry out internationalization amid uncertain times; in particular, ensuring that the unique experiences of students are understood and considered in the planning and provision of transnational education.

International students’ motivations for studying in Indian universities: Implications for value proposition and positioning strategies

2020 ◽  
Vol 15 (2) ◽  
pp. 158-170
Author(s):  
Sanjay Krishnapratap Pawar ◽  
Swati Vispute ◽  
Tajamul Islam ◽  
Ruby Chanda
Keyword(s):  
International Students ◽  
International Student ◽  
Teaching Quality ◽  
Full Time ◽  
Value Proposition ◽  
Motivation Factors ◽  
A Value ◽  
Academic Courses ◽  
Indian Higher Education ◽  
Marketing Actions

Universities today devote serious effort to attract international students. The purpose of this research is to understand the motivation factors that impact international student choices in selecting Indian higher education as a study-abroad destination. This quantitative study examines the choice criteria of 249 full-time international students from the countries of Asia and Africa. A number of choice factors were identified. Results indicate that international students at Indian universities consider ‘university characteristics’ and ‘influence of social networks’ as the most important motivation factors that determine destination choice. The study findings suggest a value proposition canvas consisting of teaching quality, university rankings, safety and availability of academic courses as its foremost constituents. The paper notes decision-making influences and identifies implications for marketing actions of a developing host country operating in a competitive international student market.

scholarly journals Support Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction

2016 ◽  
Vol 6 (4) ◽  
pp. 984-998
Author(s):  
Adriana Perez- Encinas ◽  
Ravichandran Ammigan
Keyword(s):  
International Students ◽  
Student Satisfaction ◽  
Support Services ◽  
International Student ◽  
Student Support Services ◽  
Student Mobility ◽  
Research Approach ◽  
International Student Mobility ◽  
University Support ◽  
New Research

Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.

scholarly journals International students and motivation to study at postgraduate level – some evidence from China

2017 ◽  
Vol 3 (2) ◽  
pp. 73-87
Author(s):  
Grażyna Rembielak ◽  
Xiang Li ◽  
John Wilson
Keyword(s):  
International Students ◽  
Study Abroad ◽  
Pull Factors ◽  
Push And Pull Factors ◽  
Branch Campuses ◽  
International Branch Campuses ◽  
European Universities ◽  
Postgraduate Level ◽  
Push And Pull ◽  
European University

This paper investigates reasons why students decide to study abroad, taking into consideration push, pull and individual psychological factors. The research took place in China in a European university branch in Shanghai, where international students were surveyed. Although up to date there was a lot of research on international students’ motivations to study abroad, testing various push and pull factors models, and there is only one piece of research looking specifically at students motivations with regards to international branch campuses but at Arabic context. The gap created the opportunity for the present investigation. This paper is the first piece of research that examines international students’ motivations to select a European university branch in China. The findings indicate that pull factors could be more important in influencing students to study at international branches of European universities.

The Effect of Satisfaction on Trust, Social Identification and Loyalty Amongst International Students in Malaysian Public Universities

2021 ◽  
Vol 4 (3) ◽  
pp. 227-247
Author(s):  
Abdul Hakeem Alade Najimdeen ◽  
Ismail Hussein Amzat ◽  
Kamal Jamil Badrasawi
Keyword(s):  
International Students ◽  
International Education ◽  
Student Satisfaction ◽  
International Student ◽  
Public Universities ◽  
Social Identification ◽  
Public And Private ◽  
Campus Engagement ◽  
Student Loyalty ◽  
The University

This study was conducted to examine the effects of student’s satisfaction on student’s trust, social identification, and loyalty amongst international students in Malaysian public higher institutions. It was conducted due to low research outputs on these variables among international students in Malaysia. A theoretical literature review was conducted, and an adapted survey of Student Loyalty Model was used to collect the data from four public universities in Malaysia, while regression analysis was performed to check for the effect of satisfaction on other variables. The findings showed that student’s trust, social identification, and loyalty can predict student’s satisfaction. International student satisfaction has a strong effect on trust (B=0.401), but a weak effect on social identification (B=0.220) and loyalty (B=0.131). The results indicated that the gaps in international students’ satisfaction can be minimized by improving the aspects of student loyalty and identification with the university through campus engagement and non-academic programs. The study also recommended carrying out further research within a larger population of students in public and private universities to compare their perceptions and to benefit from the experiences and successes of other international education destinations.

Balanced Assessment of Flexible E-Learning vs. Face-to-Face Campus Delivery Courses at an Australian University

2012 ◽  
pp. 304-339
Author(s):  
Kenneth David Strang
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Student Performance ◽  
International Student ◽  
Teaching Quality ◽  
Balanced Assessment ◽  
The World ◽  
E Learning ◽  
Will Force

This case study reminded researchers of the value in using formal methodologies to gain an objective balanced perspective of actual practice. By using models and survey instruments that gathered objective input from key stakeholders in the higher education market, several of the true underlying factors were revealed. The key instrument used in the case study allowed us to objectively measure if flexible e-learning was at least as effective as campus delivery mode. More so, the assessment was not just performance and not just student satisfaction – instead the outcomes assessed included six factors that were linked to Australian university accreditation: Industry focus, resources/content materials, critical thinking activities, teaching quality, student satisfaction, and student performance (including completion). One of the most interesting aspects of the case study was that we are seeing history in the making to some degree in that as a result of the 2008 global economic crises, the international student market is changing which will force universities to change what and how they offer higher education in the future. More countries (and their populations) in the world are seeking a credible university higher education and they do not always want to travel to holiday destinations to obtain that… the world economic model is changing, continuing to increase the demand for education, yet changing how that product/service must be delivered. Successful higher education institutions around the world are already showing the followers how to do that. This case study provides some ideas and benchmarks for becoming more competitive in higher education, and while the model was developed and used in Australia, likely it can be applied elsewhere since the majority of students feeding into this model and research were international.

Balanced Assessment of Flexible e-Learning versus Face-to-Face Campus Delivery Courses at an Australian University

2010 ◽  
pp. 42-68 ◽  
Author(s):  
Kenneth David Strang
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Student Performance ◽  
International Student ◽  
Teaching Quality ◽  
Balanced Assessment ◽  
The World ◽  
E Learning ◽  
Will Force

This case study reminded researchers of the value in using formal methodologies to gain an objective balanced perspective of actual practice. By using models and survey instruments that gathered objective input from key stakeholders in the higher education market, several of the true underlying factors were revealed. The key instrument used in the case study allowed us to objectively measure if flexible e-learning was at least as effective as campus delivery mode. More so, the assessment was not just performance and not just student satisfaction – instead the outcomes assessed included six factors that were linked to Australian university accreditation: Industry focus, resources/content materials, critical thinking activities, teaching quality, student satisfaction, and student performance (including completion). One of the most interesting aspects of the case study was that we are seeing history in the making to some degree in that as a result of the 2008 global economic crises, the international student market is changing which will force universities to change what and how they offer higher education in the future. More countries (and their populations) in the world are seeking a credible university higher education and they do not always want to travel to holiday destinations to obtain that… the world economic model is changing, continuing to increase the demand for education, yet changing how that product/service must be delivered. Successful higher education institutions around the world are already showing the followers how to do that. This case study provides some ideas and benchmarks for becoming more competitive in higher education, and while the model was developed and used in Australia, likely it can be applied elsewhere since the majority of students feeding into this model and research were international.

scholarly journals The mediating role of international student satisfaction in the influence of higher education service quality on institutional reputation in Taiwan

2020 ◽  
Vol 12 ◽  
pp. 184797902097195
Author(s):  
Massoud Moslehpour ◽  
Ka Yin Chau ◽  
JingJing Zheng ◽  
Asalia Noor Hanjani ◽  
Minh Hoang
Keyword(s):  
Higher Education ◽  
International Students ◽  
Service Quality ◽  
Student Satisfaction ◽  
International Student ◽  
Ministry Of Education ◽  
Mediating Role ◽  
Education Service ◽  
Influential Variable ◽  
Institutional Reputation

The number of international students applying to universities in Taiwan is increasing annually. Moreover, universities’ choice for international students is also increasing with support from the Ministry of Education of Taiwan. Therefore, it is crucial to understand the factors that influence student choice. This study investigates the effects of Taiwan’s higher education service quality on international student satisfaction and institutional reputation. We collected data from 197 international students studying at 33 national and private universities in Taiwan to test the study’s proposed model. This study uses a quantitative approach to examine the proposed hypotheses, and causal research design is used to elucidate the cause-and-effect relationship between constructs. The non-academic aspect of service quality is the most influential variable in student satisfaction, and student satisfaction strongly affects institutional reputation. Student satisfaction mediates the relationship between the academic and non-academic aspects of service quality and institutional reputation. This study’s findings could help higher education institutions in Taiwan assess and improve their service quality, which would help them attract international students.

Improving the Student Experience: Learning From a Comparative Study of International Student Satisfaction

2018 ◽  
Vol 22 (4) ◽  
pp. 283-301 ◽  
Author(s):  
Ravichandran Ammigan ◽  
Elspeth Jones
Keyword(s):  
International Students ◽  
Student Satisfaction ◽  
International Student ◽  
Meta Analysis ◽  
The United States ◽  
Support Service ◽  
Future Research ◽  
University Administrators ◽  
Four Dimensions ◽  
University Experience

This article evaluates the degree to which international students are satisfied with different dimensions of their university experience, namely, their arrival, living, learning, and support service experiences. Using quantitative survey research methods based on data from the International Student Barometer (ISB), the study evaluates the experience of over 45,000 degree-seeking, undergraduate international students at 96 different institutions in Australia, the United Kingdom, and the United States. Multiple regression analyses indicated that all four dimensions of satisfaction were positively associated with students’ overall university experience, and the article reveals which of the four is the most influential. To the authors’ knowledge, this study represents the first time that a comparative meta-analysis of ISB data across institutions in the three chosen countries has been undertaken. Key implications are discussed for how university administrators, practitioners, and researchers might best allocate resources to support and enhance the experience of international students, leading to more effective institutional recruitment and retention strategies. The study also offers a baseline for future research on international student satisfaction.

scholarly journals The Effects of a Roommate-Pairing Program on International Student Satisfaction and Academic Success

2017 ◽  
Vol 7 (3) ◽  
pp. 522-541 ◽  
Author(s):  
Steven Tolman
Keyword(s):  
Academic Success ◽  
International Students ◽  
Student Satisfaction ◽  
International Student ◽  
Positive Impact ◽  
Residence Halls ◽  
Residence Life ◽  
Control Group ◽  
Residence Life Professionals ◽  
Residential Experience

While great attention has been given to the growth of international students at U.S. institutions, there is a gap in the literature examining support for this student population within residence halls. To address the gap, this quantitative study evaluated an international roommate-pairing program (IRP) by comparing the residential experience of IRP participants with a control group. The results showed the roommate-pairing program had a positive impact on the residential experience of international students. These findings suggest physical environment and structured support are critical factors in the satisfaction and success of international students. This research can inform the practice of Residence Life professionals and aid in the establishment of effective support programs.

scholarly journals Determinants of Vietnamese international student satisfaction in Taiwan universities

2021 ◽  
Vol 11 (1) ◽  
pp. 89-100
Author(s):  
Alang Tho
Keyword(s):  
International Students ◽  
Student Satisfaction ◽  
International Student ◽  
Practical Implication ◽  
Group Discussion ◽  
Extracurricular Activity ◽  
Learning Material ◽  
Host Countries ◽  
International Student Recruitment ◽  
Students Satisfaction

This paper aims to explore factors impacting Vietnamese international students’ satisfaction in Taiwan universities. The study was based on a process design of two sub-studies. Study 1 was qualitative research with focus group discussion, and open-ended survey questions were applied to explore essential factors of Vietnamese international students’ perception of their satisfaction. Study 2 was a quantitative study in 20 Taiwan universities, in which 192 Vietnamese students participated to answer the formal questionnaires. In this Study 2, a statistical procedure was employed to analyze the data. The findings from Study 1 indicated that instructor, learning material and facility, dormitory services, and extracurricular activity constitute Vietnamese international students’ satisfaction in Taiwan universities. Findings from Study 2 showed that Vietnamese students are satisfied with these factors. While instructor, dormitory service, and extracurricular activity were considered strong predictors of these students’ satisfaction, learning material and facility were relatively low. Also, it found that scholarship-sponsored students had lower satisfaction than self-supporting students. These findings could provide theoretical and practical implication as it addresses the lack of research on international students’ satisfaction with universities in host countries. Also, practitioners could find interesting points from this paper to design marketing strategies for international student recruitment.

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