scholarly journals The Service-Profit Chain: Reflections, Revisions, and Reimaginations

2021 ◽  
pp. 109467052110524
Author(s):  
Jens Hogreve ◽  
Anja Iseke ◽  
Klaus Derfuss
Keyword(s):  
Management Practices ◽  
Well Being ◽  
Future Research ◽  
Feedback Effects ◽  
The Past ◽  
Current State ◽  
Human Resource Management Practices ◽  
Published Research ◽  
Service Managers ◽  
Service Profit Chain

Over the past 25 years, the service–profit chain (SPC) has become a prominent guidepost for service managers and researchers. In this article, we reflect on and synthesize published research to clarify what researchers have learned about the SPC and what remains less well understood. Based on an in-depth discussion of the field, we present a revised SPC and propose multiple areas in which further research would be worthwhile, such as internal service quality as specific systems of human resource management practices, both employee and customer well-being as additional mediators, different targets of employee and customer loyalty, contingencies, and non-linear and feedback effects. We conclude by reimagining the SPC, and we discuss digital and artificial-intelligence–driven changes to the SPC’s structure. Finally, based on the insights we discuss, we inform scholars of the current state of SPC research and provide a detailed agenda for future research.

Managing the most important asset: a twenty year review on the performance management literature

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ebina Justin M.A. ◽  
Manu Melwin Joy
Keyword(s):  
Performance Management ◽  
Management Practices ◽  
Organizational Outcomes ◽  
Future Research ◽  
System Quality ◽  
Content Type ◽  
Non Profit ◽  
Quantitative Studies ◽  
Theoretical Perspectives ◽  
Human Resource Management Practices

Purpose The three objectives served by this review are to provide readers a limpid insight about the topic performance management (PM), to analyse the latest trends in PM literature and to illustrate the theoretical perspectives. It would be fascinating for the practitioners and researchers to see the latest trends in the PM system, which is not yet covered in previous reviews. The study covers the historical and theoretical perspectives of human resource management practices. We also try to unveil some of the theoretical debates and conflicts regarding the topic. Design/methodology/approach We reviewed 139 studies on PM published within the last 20 years (2000–2020). The method used here is the integrative review method. The criteria used to determine studies are articles from peer-reviewed journals regarding the PM system published between 2000 and 2020. The initial search for studies was conducted using an extensive journal database, and then an intensive reference-based search was also done. Each selected article was coded, themes were identified, and trends for every 5 years were determined. All the articles were analysed and classified based on the methodology used to identify qualitative and quantitative studies. Findings The review concludes that PM literature's emphasis shifted from traditional historical evaluations conducted once or twice a year to forward-looking, feedback-enriched PM systems. By segregating the studies into 5-year periods, we could extract five significant trends that prevailed in the PM literature from 2000 to 2020: reactions to PM system, factors that influence PM system, quality of rating sources, evaluating the PM system and types of the PM system. The review ends with a discussion of practical implications and avenues for future research. Research limitations/implications It is equally a limitation and strength of this paper that we conducted a review of 139 articles to cover the whole works in PM literature during the last 20 years. The study could not concentrate on any specific PM theme, such as exploring employee outcomes or organizational outcomes. Likewise, the studies on public sector and non-profit organizations are excluded from this review, which constitutes a significant share of PM literature. Another significant limitation is that the selected articles are classified only based on their methodology; further classification based on different themes and contexts can also be done. Originality/value The study is an original review of the PM literature to identify the latest trends in the field.

Local isomorphism and multinational enterprises’ human resource management practices: Extending the research agenda

2018 ◽  
pp. 1-16 ◽  
Author(s):  
Desmond Tutu Ayentimi ◽  
John Burgess ◽  
Kantha Dayaram
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Trade Unions ◽  
Multinational Enterprises ◽  
Management Practices ◽  
Institutional Setting ◽  
Future Research ◽  
Local Isomorphism ◽  
Human Resource Management Practices

AbstractLocal isomorphism constitutes the regulatory, cognitive and normative profile of a host country. The regulatory institutional setting reflects the rules and legislation governing collective bargaining agreements, trade unions, local content laws and employment relationships. The cultural or cognitive dimension supports the widely held cultural and social knowledge and the normative profile acknowledges the influences of social groups and organizations on acceptable normative behaviour. Earlier literature lends support to the importance of institutional profile and its influence on the design and implementation of multinational enterprises’ human resource management policies and practices. This paper seeks to advance the concept of local isomorphism and highlight the implications of local isomorphism for future research on the transfer of multinational enterprises’ human resource management practices across and between subsidiaries.

Hope Therapy

2017 ◽  
Author(s):  
Jennifer S. Cheavens ◽  
Madison M. Guter
Keyword(s):  
Psychological Functioning ◽  
Treatment Success ◽  
Strong Association ◽  
Well Being ◽  
Therapeutic Interventions ◽  
Future Research ◽  
The Past ◽  
Hope Therapy ◽  
Psychotherapy Interventions

The strong association between hope and optimal psychological functioning has been empirically demonstrated repeatedly over the past two decades. In an effort to capitalize on these associations, researchers have developed and tested hope interventions aimed to increase hopeful thinking and optimal psychological functioning. Results are promising, suggesting that hope is malleable and that hope therapy reduces symptoms of distress and increases in well-being. Further, hope has been examined as a predictor of treatment success and data suggest that those with higher hope may do better in various treatments than their low-hope counterparts and that changes in hope across the course of therapy are associated with simultaneous improvements in psychological functioning. In future research, it will be important to identify specific therapeutic interventions that predict increases in hope and to determine whether or not hopeful thought is a mechanism of change in psychotherapy interventions.

Cross-sector insights from China on boosting employee well-being

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Organizational Justice ◽  
Human Resource ◽  
Design Methodology ◽  
Reading Time ◽  
Management Practices ◽  
Well Being ◽  
Content Type ◽  
Human Resource Management Practices ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper concentrates on how human resource management practices (HRMPs) impact employee well-being (EWB), and how integrity leadership and organizational justice shape this relationship. The three HRMP dimensions – ability-enhancing, motivation-enhancing, and opportunity-enhancing HR practices – all positively impacted the trio of EWB dimensions, namely job well-being, psychological well-being, and life well-being. Organizational justice proved to enhance the ability of HRMPs to boost EWB, and integrity leadership was an EWB catalyst in all of these interrelationships. HR teams are therefore advised to invest clear and genuine efforts into boosting the integrity of leaders, for example through rigorous recruitment screening. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Human Resource Management in Post-Bureaucratic Organizations

2017 ◽  
pp. 252-273
Author(s):  
Gabriele Gabrielli ◽  
Francesca Zaccaro
Keyword(s):  
Social Sciences ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Practices ◽  
Well Being ◽  
New Organizational Forms ◽  
Human Resource Management Practices ◽  
Bureaucratic Organizations

The topic of human resource management is considered to be one of the most ancient in the domain of social sciences and different issues have been widely addressed by the time. However, society and markets evolution and the rise of new organizational forms invite new problems, as well as new perspectives on how to manage people at work. This chapter will deal with how the role of HRM has evolved in post-bureaucratic organizations and what can be done to sustain different people's motivation and engagement. Post-bureaucratic organizations may require a new human resource philosophy and the reconsideration of human resource management practices in order to guarantee employees' well-being, dignity together with organizational success.

scholarly journals Integrated Photodetectors Based on Group IV and Colloidal Semiconductors: Current State of Affairs

Micromachines ◽  
2020 ◽  
Vol 11 (9) ◽  
pp. 842
Author(s):  
Principia Dardano ◽  
Maria Antonietta Ferrara
Keyword(s):  
Optoelectronic Devices ◽  
Group Iv ◽  
Future Research ◽  
New Materials ◽  
Light Sensing ◽  
The Past ◽  
Group Iv Semiconductors ◽  
Current State ◽  
State Of Affairs ◽  
Manufacturing Technologies

With the aim to take advantage from the existing technologies in microelectronics, photodetectors should be realized with materials compatible with them ensuring, at the same time, good performance. Although great efforts are made to search for new materials that can enhance performance, photodetector (PD) based on them results often expensive and difficult to integrate with standard technologies for microelectronics. For this reason, the group IV semiconductors, which are currently the main materials for electronic and optoelectronic devices fabrication, are here reviewed for their applications in light sensing. Moreover, as new materials compatible with existing manufacturing technologies, PD based on colloidal semiconductor are revised. This work is particularly focused on developments in this area over the past 5–10 years, thus drawing a line for future research.

scholarly journals BARRIERS AND FUTURE DIRECTIONS FOR SUFFICIENT ACADEMIC RESEARCH ON HOME MODIFICATION FOR OLDER ADULTS IN CHINA

2019 ◽  
Vol 3 (Supplement_1) ◽  
pp. S249-S250
Author(s):  
Mengzhao Yan
Keyword(s):  
Older Adults ◽  
Academic Research ◽  
Well Being ◽  
Future Research ◽  
China National Knowledge Infrastructure ◽  
Future Directions ◽  
Home Modification ◽  
Knowledge Infrastructure ◽  
Current State ◽  
Systematical Review

Abstract Home modification has been perceived as an effective method to make current dwelling units more age-friendly and improve the well-being of older adults. In China, a country with an increasing number of older adults, home modification research is still in its infancy. By typing “适老化改造” (home modification for older adults) as a keyword for the theme of articles in China National Knowledge Infrastructure (CNKI), the most authoritative and comprehensive database for academic publication in China, only 158 related papers are found to be published until the end of 2017, among which the first was published in 2009. With an aim to determine the current state of home modification research in older adults and to determine what could be done to facilitate sufficient research on this topic, the present study conducted a systematical review of the 158 papers about home modification for older adults published in China between 2009 and 2017. Based on the systematical review, the present paper identifies four barriers to conducting this line of research and puts forward six practical suggestions for future research studies in this area so as to contribute to building age-friendly dwellings and promoting age-friendly China.

Unemployment, Underemployment, Occupational Stress and Psychological Well-Being

2002 ◽  
Vol 27 (1_suppl) ◽  
pp. 137-148 ◽  
Author(s):  
Anthony H. Winefield
Keyword(s):  
Occupational Stress ◽  
Social Issues ◽  
Well Being ◽  
Research Interest ◽  
Future Research ◽  
Research Directions ◽  
The Past ◽  
Considerable Research ◽  
Future Research Directions

Research on unemployment, underemployment and organisational stress have become major social issues over the past 20 years and have attracted considerable research interest on the part of organisational psychologists both in Australia and overseas. Globalisation has led to restructuring and downsizing in many industrialised societies and a shift, for many workers, from the prospect of secure, long-term employment, to unemployment or inadequate or insecure employment. This paper reviews the research on these topics, discusses their theoretical implications and suggests future research directions.

Sign in / Sign up

Export Citation Format

Share Document