Tales from the sequestered room: Client experiences of social work in Norway and Sweden

2011 ◽  
Vol 13 (2) ◽  
pp. 203-220 ◽  
Author(s):  
Signe Ylvisaker
Keyword(s):  
Social Work ◽  
Social Welfare ◽  
Social Workers ◽  
Life Stories ◽  
Additional Data ◽  
Work Practice ◽  
Social Work Practice ◽  
Main Concern ◽  
Client Experiences ◽  
Welfare Agencies

• Summary: This article focuses on accounts made by clients and social workers about their encounters with one another at social welfare agencies in Norway and Sweden. These are drawn from interviews conducted with 24 women and men asked about their experiences of being social welfare clients. Additional data drawn from interviews conducted with 14 social workers in Norway about their experiences with clients are also explored. In interviewing clients, a main concern was with discussing their recollections of these meetings. Interviews with social workers, too, focused on their recollections, both positive and negative, of encounters with clients. • Findings: The main patterns revealed by analyses of transcribed accounts show that social work is experienced by clients as being extremely beneficial when it provides them with space and opportunities to bring forth aspects of their lives and life stories often not properly acknowledged in other arenas. Conversely, social work is experienced as least beneficial by clients when they feel their concerns are being belittled, redefined and/or ignored. Both social workers and clients agree that good social work involves empathy, sensitivity and opportunities allowing clients to voice their own concerns. • Applications: This study’s findings indicate that one rich source of knowledge about the possibilities as well as limitations of social work practice at welfare agencies is represented by what can be gained by listening attentively to and recording exactly what clients and social workers tell of their encounters in these special sequestered arenas.

scholarly journals Normative and Positive Social Work in the Context of the Placement Decision: A Defence of Social Workers

2019 ◽  
Vol 20 (2) ◽  
pp. 77-94
Author(s):  
Charles Sutcliffe ◽  
Kish Bhatti-Sinclair
Keyword(s):  
Social Work ◽  
Social Welfare ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Apparent Absence ◽  
Placement Decisions ◽  
The World ◽  
Placement Decision ◽  
Press Criticism

Two fundamental questions for social work are considered: one normative and one positive. First, is it possible for social work practice to be based on an objective that maximises social welfare; and second, does social work practice actually conform to some objective, which may or may not maximise social welfare? These two questions are addressed in the context of one of the most important decisions made by social workers - the placement decision. It is argued that deriving a societal objective faces formidable theoretical problems, and that even if a well-defined criterion was available, actual social work decisions would still be inconsistent due to a lack of the requisite information and different interpretations of the available data. It is argued that the substantial empirical evidence from around the world on the placement decision provides little evidence of consistent decision making. This may be because the statistical analyses have lacked the data and techniques necessary to detect the underlying patterns, or because placement decisions are largely random. The apparent absence of clear objectives, either specified by society or accepted custom and practice, places social workers in a very difficult position, making them open to press criticism and victimization, even though they acted entirely competently.

scholarly journals Practice in a Pandemic: School Social Workers’ Adaptations and Experiences During the 2020 COVID-19 School Disruptions

2021 ◽  
pp. 104438942110098
Author(s):  
Michael S. Kelly ◽  
Rami Benbenishty ◽  
Gordon Capp ◽  
Kate Watson ◽  
Ron Astor
Keyword(s):  
Online Learning ◽  
Social Work ◽  
Social Workers ◽  
Online Survey ◽  
Work Practice ◽  
School Social Work ◽  
Social Work Practice ◽  
Virtual School ◽  
School Social Workers ◽  
Traditional Practice

In March 2020, as American PreK-12 schools shut down and moved into online learning in response to the global COVID-19 pandemic, there was little information about how school social workers (SSWs) were responding to the crisis. This study used a national online survey to understand how SSWs ( N = 1,275) adapted their school practice during the initial 2020 COVID-19 crisis. Findings from this study indicate that SSWs made swift and (relatively) smooth adaptations of their traditional practice role to the new context, though not without reporting considerable professional stress and personal challenges doing so. SSWs reported significant concerns about their ability to deliver effective virtual school social work services given their students’ low motivation and lack of engagement with online learning, as well as significant worries about how their students were faring during the first months of the pandemic. Implications for school social work practice, policy, and research are discussed.

scholarly journals Death, dying and bereavement care during COVID-19: Creativity in hospital social work practice

2021 ◽  
Vol 20 (1-2) ◽  
pp. 131-137
Author(s):  
Mim Fox ◽  
Joanna McIlveen ◽  
Elisabeth Murphy
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Hospital Setting ◽  
Work Practice ◽  
Social Work Practice ◽  
Bereavement Support ◽  
Hospital System ◽  
Hospital Social Work ◽  
Complicating Factors ◽  
Bereavement Care

Bereavement support and conducting viewings for grieving family members are commonplace activities for social workers in the acute hospital setting, however the risks that COVID-19 has brought to the social work role in bereavement care has necessitated the exploration of creative alternatives. Social workers are acutely aware of the complicating factors when bereavement support is inadequately provided, let alone absent, and with the aid of technology and both individual advocacy, social workers have been able to continue to focus on the needs of the most vulnerable in the hospital system. By drawing on reflective journaling and verbal reflective discussions amongst the authors, this article discusses bereavement support and the facilitation of viewings as clinical areas in which hospital social work has been observed adapting practice creatively throughout the pandemic.

scholarly journals Emotional intelligence as a part of critical reflection in social work practice and research

2021 ◽  
pp. 147332502110247
Author(s):  
Mari D Herland
Keyword(s):  
Emotional Intelligence ◽  
Social Work ◽  
Social Workers ◽  
Critical Reflection ◽  
Work Practice ◽  
Social Work Practice ◽  
Emotional Reactions ◽  
Social Work Research ◽  
Emotional Aspects

Social workers often experience higher levels of burnout compared with other healthcare professionals. The capacity to manage one’s own emotional reactions efficiently, frequently in complex care settings, is central to the role of social workers. This article highlights the complexity of emotions in social work research and practice by exploring the perspective of emotional intelligence. The article is both theoretical and empirical, based on reflections from a qualitative longitudinal study interviewing fathers with behavioural and criminal backgrounds, all in their 40 s. The analysis contains an exploration of the researcher position that illuminates the reflective, emotional aspects that took place within this interview process. Three overall themes emerged – first: Recognising emotional complexity; second: Reflecting on emotional themes; and third: Exploring my own prejudices and preconceptions. The findings apply to both theoretical and practical social work, addressing the need to understand emotions as a central part of critical reflection and reflexivity. The argument is that emotions have the potential to expand awareness of one’s own preconceptions, related to normative societal views. This form of analytical awareness entails identifying and paying attention to one’s own, sometimes embodied, emotional triggers.

Purchasing Power and Self-Determination: Social Worker Perspectives

2021 ◽  
Author(s):  
Charlotte Bailey ◽  
Debbie Plath ◽  
Alankaar Sharma
Keyword(s):  
Decision Making ◽  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Self Determination ◽  
Purchasing Power ◽  
Service Users ◽  
Structured Interviews ◽  
Management Approaches

Abstract The international policy trend towards personalised budgets, which is designed to offer people with disabilities purchasing power to choose services that suit them, is exemplified in the Australian National Disability Insurance Scheme (NDIS). This article examines how the ‘purchasing power’ afforded to service users through individualised budgets impacts on social work practice and the choice and self-determination of NDIS service users. Social workers’ views were sought on the alignment between the NDIS principles of choice and control and social work principles of participation and self-determination and how their social work practice has changed in order to facilitate client access to supports through NDIS budgets and meaningful participation in decision-making. A survey was completed by forty-five social workers, and in-depth semi-structured interviews were conducted with five of these participants. The findings identify how social workers have responded to the shortfalls of the NDIS by the following: interpreting information for clients; assisting service users to navigate complex service provision systems; supporting clients through goal setting, decision-making and implementation of action plans; and adopting case management approaches. The incorporation of social work services into the NDIS service model is proposed in order to facilitate meaningful choice and self-determination associated with purchasing power.

scholarly journals Mindful energy and information flow: A reflective account of S.E.L.F connection during COVID-19

2020 ◽  
pp. 147332502097330
Author(s):  
James J Lucas
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Information Flow ◽  
Work Practice ◽  
Social Work Practice ◽  
The Future ◽  
Sanctuary Model ◽  
Reflective Essay ◽  
Energy Information ◽  
Practice Education

Life during the COVID-19 pandemic is uncertain, intense, and traumatic. At the same time, there is room for hope, inspiration, and meaning for social workers through mindfully connecting with energy-information flow as it influences our Safety, Emotions, Loss, and Future – S.E.L.F. As adapted from the Sanctuary Model®, this S.E.L.F connection is an opportunity to discover within ourselves our unwavering core that is grounded, present, and connected and sustain an ethical and compassionate approach to social work practice, education, and research during this time of pandemic. The aim in this reflective essay is to provide an example of S.E.L.F. connection from the perspective of a Buddhist and social work academic at an Australian university during the COVID-19 pandemic. While beneficial, ongoing S.E.L.F. connections are necessary for social workers if we are to stay mindful of energy-information flow and steer this flow towards the creation of a story of relationship, compassion, and connection into the future.

scholarly journals The Information Behaviour of Social Workers: Needs, Seeking, Acquiring and Using Information in Practice

2019 ◽  
Vol 50 (5) ◽  
pp. 1588-1610
Author(s):  
Niamh Flanagan
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Information Needs ◽  
Work Practice ◽  
Social Work Practice ◽  
Practice Research ◽  
Information Behaviour ◽  
Traditional Research ◽  
Search For Information ◽  
Information Landscape

Abstract In the debate about what informs social work practice, research remains the dominant discourse. However, the relationship between research and social work practice has always been an uneasy one, arguably passed from other clinical disciplines without resizing to fit social work. Even as social work research matures as a discipline it represents one element in a much broader composite which informs practice. This article takes a unique step back from the traditional research-practice discourse and examines the broader information landscape of social work practice, asking how practitioners inform their practice, rather than how research informs practice. This study explores the information needs that prompt practitioners to search for information, the strategies they employ, their acquisition of information and the uses to which the information is put. This study aims to elucidate the information behaviour with a view to improving dissemination and use. Findings demonstrate that the social work information base is substantially broader than has been suggested. Practitioners employ a pragmatic palette of strategies to navigate the breadth of information that supports practice, from research through to knowledge sharing. This article proposes that a pragmatic framework of information behaviour is required to accurately reflect the information behaviour of social workers.

Social workers’ peculiar contribution to ethnographic research

2016 ◽  
Vol 17 (3) ◽  
pp. 452-468 ◽  
Author(s):  
Gerald de Montigny
Keyword(s):  
Social Work ◽  
Social Workers ◽  
Ethic Of Care ◽  
Work Practice ◽  
Social Work Practice ◽  
Ethnographic Research ◽  
Ethical Orientation ◽  
Ethical Practice ◽  
Face To Face ◽  
The Face

Over generations, social workers have borrowed theories from sociology. However, sociologists have generally avoided borrowing theory from social work. By beginning with social work practice wisdom, we can unfold the complex elements organizing social work practice and by extension ethnographic research. Complexity and resulting uncertainty are antidotes for theoretical purity. Practice as grounded in life, that of client’s and social workers is inherently “dirty”, i.e., messy, disorganized, confusing, unfolding, and uncertain. Understandings and practices are accomplished in a connection of self to a profession, agency/organization, mandate and purpose, and ethical orientation, in interaction with colleagues and clients. Social workers take sides as they are grounded in an ethic of care. The challenge of developing an ethical practice in the face of difference, disagreement, disjunction, and conflict lead social workers to bracket, and hence reflect on the putative coherence of a “life world.” Face-to-face work with individuals rather than being a liability provides a source of knowledge and wisdom to inform social science generally.

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