Sociotechnical Design Factors for Virtual Team Performance

1996 ◽  
Vol 40 (15) ◽  
pp. 786-785
Author(s):  
Arnoldo R. Cano ◽  
Brian M. Kleiner
Keyword(s):  
Virtual Teams ◽  
Team Performance ◽  
Virtual Team ◽  
Geographically Dispersed ◽  
Sociotechnical Systems Theory ◽  
Sociotechnical Design ◽  
Sound Theory ◽  
Recent Developments ◽  
Design Factors ◽  
Communication And Information Technology

Recent developments in communication and information technology, coupled with an increased need to coordinate organizational activities across geographically dispersed locations, have led to the development and use of virtual teams. Evidence, most of it anecdotal, points to the benefits that can be obtained from the use of such teams. Unfortunately, a comprehensive understanding of the factors that affect virtual team-based system performance is lacking due to little empirical evidence and sound theory. In this paper, sociotechnical systems theory is used to identify design factors for virtual team performance.

Improving Virtual Teams through Creativity

2011 ◽  
pp. 1893-1898
Author(s):  
Teresa Torres-Coronas ◽  
Mila Gascó-Hernández
Keyword(s):  
Virtual Environment ◽  
Virtual Teams ◽  
Team Performance ◽  
Virtual Team ◽  
Definition Of

Many studies have already shown how a team can become more creative, and therefore more efficient, but only a few researchers have focused on how a virtual team can use creativity techniques to perform better. In this article, we study what differences there are (both in terms of processes and in terms of results) when creativity techniques are used in the management of traditional and virtual teams. To do this, we discuss three main elements: the definition of creativity and its relationships with team performance, the variables that enhance creativity in a virtual team, and the most suitable creativity techniques for a virtual environment.

Gender and Anonymity in Virtual Teams

2011 ◽  
Vol 2 (1) ◽  
pp. 1-16
Author(s):  
Elizabeth Koh ◽  
Na Liu ◽  
John Lim
Keyword(s):  
Virtual Teams ◽  
Group Dynamics ◽  
Team Performance ◽  
Group Performance ◽  
Virtual Team ◽  
Process Variables ◽  
Team Collaboration ◽  
Study Approach ◽  
Research Fields ◽  
Collaboration Process

With the advancement of information and communication technology, virtual teams are becoming more popular as geographical constraints in collaboration have become a non-issue. Features of the technology and characteristics of the group influence interaction processes and outcomes. Two elements are the focus of this paper. The first is anonymity, which has been made feasible by technology. The other concerns gender. Gender is an important research target, and its role in groupwork must not be overlooked. Both elements have aroused much interest across multiple research fields. The existing literature shows their potential in influencing team collaboration processes, satisfaction, and performance. In this paper, the authors present a process-based interpretation of virtual team collaboration, incorporating the anonymity of technology and the gender difference of team members. Using a multiple case study approach, the paper identifies a key set of process variables that shape team performance. The study also examines the interdependencies among the processes. Task-related activity that occurred during team discussion was affected by gender anonymity, and this influenced group performance and members’ satisfaction toward the collaboration process. Group dynamics, including member awareness, leader emergence, and member’s conformity, are salient process variables that affect the virtual team performance as well.

Cross-Disciplinary Learning in Virtual Teams

2011 ◽  
pp. 78-81
Author(s):  
Scott P. Schaffer ◽  
Therese M. Schmidt
Keyword(s):  
Software Development ◽  
Virtual Teams ◽  
New Product Development ◽  
Virtual Team ◽  
Knowledge Bases ◽  
High Performing ◽  
Face To Face ◽  
Geographically Dispersed ◽  
New Product Development Teams ◽  
Better Than

The prevalence of global software development and new product development teams is on the increase, and such teams face unique challenges (McDonough, Kahnb, & Barczaka, 2001). First, these teams often are comprised of individuals from different disciplines (software engineering, graphic design, instructional design/educational technology). Second, these teams often are required to communicate and share information virtually, since they are geographically dispersed. These challenges make management of such teams difficult, and very little is known about the conditions and factors that impact virtual team performance. While the task of overcoming these challenges is daunting, the benefits that an effective virtual and cross-disciplinary software development team can have are large. Cohen and Gibson (2003) state, “when organizations compose virtual teams with people from different perspectives and knowledge bases, innovation is more likely to occur” (p.8). In addition, the possibility of creating teams that are virtual allows an organization the opportunity to have the best people for a project actually work on the project, regardless of geographic location. Major questions related to the study of such teams include: Do virtual teams perform better, worse or the same as face-to-face teams? What makes one virtual team better than another? Are group dynamics fundamentally different in a virtual group than in a face-to-face group? Warkenton, Sayeed and Hightower (1997) found that face-to-face teams outperformed virtual teams, and the latter were less satisfied with the experience. Advances in asynchronous communication tools since this study may have improved the situation for virtual teams, but the question of what makes one virtual team better than another is intriguing. Ocker and Fjermestad (2000) investigated factors that distinguish high- vs. low-performing virtual teams. High-performing teams communicated more and more widely related to design decisions than did low-performing teams. Such teams summarized and reflected more often on processes and deliverables, and essentially mirrored face-to-face teams. Similar findings were reported by Baker (2002) in a study of the effects of technology on decision-making in such teams. Another key driver of virtual team development and success is the level of cross-disciplinary learning that occurs during the completion of a project. Fruchter and Emery (1999) define cross-disciplinary learning as the individual’s progression from a state dominated by discipline-centric thought to a state in which the individual understands the terminology and processes of another discipline. It is important to investigate how this learning can be supported and assessed.

The Impact of Trust on Virtual Team Effectiveness

2014 ◽  
Vol 4 (1) ◽  
pp. 11-28 ◽  
Author(s):  
Yasser A. El-Kassrawy
Keyword(s):  
Virtual Teams ◽  
Team Performance ◽  
Team Effectiveness ◽  
Virtual Team ◽  
Structural Equations ◽  
Team Members ◽  
Competitive Environments ◽  
Team Satisfaction ◽  
And Performance ◽  
The Impact

Given the important role of information technology, virtuality has become crucial issue in contemporary organizations. Virtual teams are comprised of members who are located in more than one physical location. They need to be effectively collaborating to harness their full performance capabilities in order to compete in the highly competitive environments. However, virtual team effectiveness is affected by determinants of trust which include three types; personality, cognitive and institutional-based trust. Therefore, this paper examines the impact of trust determinants on virtual team effectiveness represented in virtual team satisfaction and performance. Through a survey of 125 virtual team members who had experienced at least two years in this field, the results indicated that determinants of trust positively influence virtual team satisfaction and virtual team performance. The authors' structural equations modeling findings also support our hypothetical predictions that personality- based trust, cognitive- based trust and institutional- based trust have a dramatic impact on both of virtual team satisfaction and virtual team performance. Moreover, institutional- based trust is the uppermost driver of virtual team effectiveness. This study provides novel insights into virtual team behaviours, managerial and research implications for effective virtual team.

A profile of high-performing global virtual teams

2018 ◽  
Vol 24 (3/4) ◽  
pp. 169-185 ◽  
Author(s):  
Helge Lippert ◽  
Victor Dulewicz
Keyword(s):  
Virtual Teams ◽  
Team Performance ◽  
Virtual Team ◽  
Cross Cultural ◽  
Communication Style ◽  
Cultural Communication ◽  
Research Model ◽  
Content Type ◽  
High Performing ◽  
Cross Cultural Communication

PurposeThere is a paucity of research into high-performing virtual teams. This study aims to design and test a model of virtual team performance and to produce a profile of high-performing teams.Design/methodology/approachThe main constructs found to have influenced virtual team performance in business were trustworthiness, commitment, communication characteristics, cross-cultural communication style and structure effects. New or revised scales to measure these and a new performance measure, based on five performance criteria, were developed. A research model was designed and tested, and a profile of high-performance teams produced. The sample from a global telecoms company comprised 108 global virtual teams. Two senior managers rated performance independently.FindingsHierarchical regression results explained 75.7 per cent of the variance of performance. Analysis of variance revealed that model fit was highly statistically significant. Trustworthiness was identified as the predominant factor, explaining a majority of the dependent variable’s variance, while interpersonal communication, commitment and cross-cultural communication style were also identified as important. The 52 items differentiating high- and low-performing teams are reported and discussed.Originality/valueThe research model makes a contribution to team performance theory and understanding, especially the relative importance of constructs for explaining performance. The profile of high-performing teams adds greatly to our knowledge and provides valuable guidance for team management, selection and development.

Managing Relationships in Virtual Team Socialization

2010 ◽  
pp. 1626-1635
Author(s):  
Shawn D. Long ◽  
Gaelle Picherit-Duthler ◽  
Kirk W. Duthler
Keyword(s):  
Virtual Teams ◽  
Communication Technology ◽  
Virtual Team ◽  
Job Design ◽  
Distributed Environments ◽  
Face To Face ◽  
Geographically Dispersed ◽  
Technological Advances

The traditional organizational workplace is dramatically changing. An increasing number of organizations are employing workers who are physically and geographically dispersed and electronically dependent on each other to accomplish work (Gibson & Cohen, 2003; Griffith, Sawyer, & Neale, 2003). Recent technological advances, combined with more flexible job design, have helped increase the number of people working in distributed environments. Hence, more employees are working individually and on teams that seldom, if ever, meet face to face. These virtual employees have the same work responsibilities as traditional employees in addition to the challenge of operating within the dynamics of these newly designed mediated workplaces. Rapid developments in communication technology and the increasing influence of globalization and efficiency on organizations have significantly accelerated the growth and importance of virtual teams in contemporary workplaces. Virtual teams are becoming more commonplace because of the possibilities of a more efficient, less expensive, and more productive workplace. Additionally, PaulLurey & Raisinghani, 2001; Piccoli & Ives, 2003).

Effective Virtual Teams

2011 ◽  
pp. 1272-1278
Author(s):  
D. Sandy Staples ◽  
Ian K. Wong ◽  
Ann-Frances Cameron
Keyword(s):  
Best Practices ◽  
Virtual Teams ◽  
Virtual Work ◽  
Virtual Team ◽  
Full Potential ◽  
Success Rates ◽  
Team Members ◽  
Geographically Dispersed ◽  
The Individual ◽  
Collocated Teams

Virtual teams are now being used by many organizations to enhance the productivity of their employees and to bring together a diversity of skills and resources (Gignac, 2005; Majchrzak, Malhotra, Stamps, & Lipnack, 2004), and it has been suggested that this will become the normal way of working in teams in the near future (Jones, Oyund, & Pace, 2005). Virtual teams are groups of individuals who work together from different locations (i.e., are geographically dispersed), work at interdependent tasks, share responsibilities for outcomes, and rely on technology for much of their communication (Cohen & Gibson, 2003). While the use of virtual teams is more common in today’s organization, working in these teams is more complex and challenging than working in traditional, collocated teams (Dewar, 2006), and success rates in virtual teams are low (Goodbody, 2005). This article suggests best practices that organizations and virtual team members can follow to help their virtual teams reach their full potential. In this article, virtual team best practices are identified from three perspectives: organizational best practices, team leadership best practices, and team member best practices. Ideas for best practices were identified from three sources: six case studies of actual virtual teams (Staples, Wong, & Cameron, 2004); the existing literature on virtual teams; and the existing literature on traditional (i.e., collocated) teams and telecommuting (i.e., research on virtual work at the individual level).

Organizing Across Distances

2007 ◽  
pp. 238-256
Author(s):  
Kris M. Markman
Keyword(s):  
Information And Communication Technologies ◽  
Virtual Teams ◽  
Communication Technologies ◽  
Virtual Team ◽  
Structural Features ◽  
Team Meetings ◽  
Geographically Dispersed ◽  
Information And Communication ◽  
Research Findings ◽  
Virtual Meetings

This chapter examines the use of computer chat technologies for virtual team meetings. The use of geographically dispersed (i.e., virtual) teams is a growing phenomenon in modern organizations. Although a variety of information and communication technologies (ICTs) have been used to conduct virtual team meetings, one technology, synchronous computer chat, has not been exploited to its fullest potential. This chapter discusses some of research findings related to effective virtual teams and examines some structural features of chat as they relate to virtual meetings. Based on these characteristics, I offer tips for using chat as an effective tool for distant collaboration.

Managing Relationships in Virtual Team Socialization

2010 ◽  
pp. 1632-1642
Author(s):  
Shawn D. Long ◽  
Gaelle Picherit-Duthler ◽  
Kirk W. Duthler
Keyword(s):  
Virtual Teams ◽  
Communication Technology ◽  
Electronic Mail ◽  
Virtual Team ◽  
New Members ◽  
Team Members ◽  
Face To Face ◽  
Geographically Dispersed ◽  
Technological Advances ◽  
Organizational Work

The traditional organizational workplace is dramatically changing. An increasing number of organizations are employing workers who are physically and geographically dispersed and electronically dependent on each other to accomplish work (Gibson & Cohen, 2003; Griffith, Sawyer, & Neale, 2003). Recent technological advances, combined with more flexible job design, have helped increase the number of people working in distributed environments. Hence, more employees are working individually and on teams that seldom, if ever, meet face to face. These virtual employees have the same work responsibilities as traditional employees in addition to the challenge of operating within the dynamics of these newly designed mediated workplaces. Rapid developments in communication technology and the increasing influence of globalization and efficiency on organizations have significantly accelerated the growth and importance of virtual teams in contemporary workplaces. Virtual teams are becoming more commonplace because of the possibilities of a more efficient, less expensive, and more productive workplace. Additionally, distributed teams are less difficult to organize temporal organizational members than traditional co-located teams (Larsen & McInerney, 2002; Lurey & Raisinghani, 2001; Piccoli & Ives, 2003). Although there are apparent advantages of organizing work virtually, the challenge for new member integration lies in the fact that team members must communicate primarily through communication technology such as electronic mail, telephone, and videoconferencing or computer conferencing. This increased dependence on technology as a medium of communication significantly alters the way new members are socialized to work teams. Additionally, team members’ ability to use complex communication technologies varies across individuals. This variation potentially may lead to inter- and intra-group conflict, as well as creating organizational work ambiguity, which refers to the existence of conflicting and multiple interpretations of a work issue (Miller, 2006). This article addresses the challenges of virtual team socialization with regard to newcomer assimilation and how newcomer encounter is an embedded process of virtual team assimilation.

The space between – linking trust with individual and team performance in virtual teams

2019 ◽  
Vol 25 (1/2) ◽  
pp. 30-46 ◽  
Author(s):  
Krista Jaakson ◽  
Anne Reino ◽  
Peter Bernard McClenaghan
Keyword(s):  
Virtual Teams ◽  
Team Performance ◽  
Performance Feedback ◽  
Virtual Team ◽  
Mediating Effect ◽  
Past Performance ◽  
Content Type ◽  
Mediating Role ◽  
New Findings ◽  
And Performance

Purpose Understanding the relationship between performance and trust in virtual teams is receiving significant attention due to “connected” virtual team contexts becoming more prevalent. This paper reports on new findings relating to the dynamics of trust and performance in virtual team contexts. The study aims to explore the evolution of trust and its mediating role in determining the performance of virtual teams, as well as to investigate if and how performance itself affected trust. Design/methodology/approach The study is based on a longitudinal quantitative survey of 71 international virtual student teams working in four universities in Finland, Estonia, Latvia and Russia. Findings In line with swift trust and social norms theory, the authors found that relatively high levels of initial trust did not change over the period of the teams’ projects in general, but in teams where feedback on performance was negative, both trust and trustworthiness declined significantly. Trust had a small mediating effect between group performances in two consecutive measurement points, meaning that past performance had an impact on trust, which in turn impacted the teams’ next performance. However, no mediating effect was present between individual and team performance. Practical implications The authors conclude that managing virtual teams should concentrate on team actions and achieving and recognising small quick wins at least as much as dealing with trust, specifically. Negative performance feedback should not deteriorate members’ perception of benevolence and integrity in the team. Originality/value The paper distinguishes the dynamics of two trust components and tests new models with these as partial mediators in determining virtual team performance. Importantly, the authors challenge the notion that emotional component of trust, perceived trustworthiness, is less relevant in virtual teams.

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