scholarly journals Assessing the Value of a Government Call Centre in India: A Case Study

2019 ◽  
Vol 8 (1) ◽  
pp. 23-33
Author(s):  
Anindita Paul
Keyword(s):  
Information System ◽  
Information Systems ◽  
Process Efficiency ◽  
Call Centre ◽  
Digital Medium ◽  
Integrated Information System ◽  
Efficient Resource ◽  
The Government ◽  
The Impact ◽  
Integrated Information

Integrated information systems enable governments to provide better services to citizens. With the aid of such systems, citizens and service agents are able to communicate and resolve issues faster and with ease. The present study looks at an integrated information system employed in a government call centre in South India to gauge its value for the government and citizens. A holistic evaluation of the integrated information system was made in order to identify the impact on governance-centric values for citizen services. Analysis of call logs, process flows, citizen feedback and web-presence led to an understanding of aspects that disable better utilization of the integrated information systems for citizen-centric services. The call centre lagged in efficient resource allocation, agent utilization and process flow that are essential for creating value for the government by improving operations and processes. Citizen-centric values that were affected emerged mainly from the inadequateness in service quality and paucity of digital access. Resource utilization, process efficiency, higher participation by citizens through the digital medium and citizen satisfaction were seen as areas that could impact services offered to the citizens positively.

scholarly journals ATLAS BASEMAPS IN WEB 2.0 EPOCH

2016 ◽  
Vol XLI-B4 ◽  
pp. 611-618 ◽  
Author(s):  
V. Chabaniuk ◽  
O. Dyshlyk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Web 2.0 ◽  
Conceptual Framework ◽  
Classical Type ◽  
Topographic Data ◽  
The Past ◽  
Integrated Information System ◽  
The Web ◽  
Integrated Information

The authors have analyzed their experience of the production of various Electronic Atlases (EA) and Atlas Information Systems (AtIS) of so-called "classical type". These EA/AtIS have been implemented in the past decade in the Web 1.0 architecture (e.g., National Atlas of Ukraine, Atlas of radioactive contamination of Ukraine, and others). One of the main distinguishing features of these atlases was their static nature - the end user could not change the content of EA/AtIS. <br><br> Base maps are very important element of any EA/AtIS. In classical type EA/AtIS they were static datasets, which consisted of two parts: the topographic data of a fixed scale and data of the administrative-territorial division of Ukraine. It is important to note that the technique of topographic data production was based on the use of direct channels of topographic entity observation (such as aerial photography) for the selected scale. <br><br> Changes in the information technology of the past half-decade are characterized by the advent of the “Web 2.0 epoch”. Due to this, in cartography appeared such phenomena as, for example, "neo-cartography" and various mapping platforms like OpenStreetMap. These changes have forced developers of EA/AtIS to use new atlas basemaps. Our approach is described in the article. The phenomenon of neo-cartography and/or Web 2.0 cartography are analysed by authors using previously developed Conceptual framework of EA/AtIS. This framework logically explains the cartographic phenomena relations of three formations: Web 1.0, Web 1.0x1.0 and Web 2.0. <br><br> Atlas basemaps of the Web 2.0 epoch are integrated information systems. We use several ways to integrate separate atlas basemaps into the information system – by building: weak integrated information system, structured system and meta-system. This integrated information system consists of several basemaps and falls under the definition of "big data". In real projects it is already used the basemaps of three strata: Conceptual, Application and Operational. It is possible to use several variants of the basemap for each stratum. Furthermore, the developed methods of integration allow logically coordinate the application of different types of basemaps into a specific EA/AtIS. For example, such variants of the Conceptual strata basemap as the National map of Ukraine of our production and external resources such as OpenStreetMap are used with the help of meta-system replacement procedures. <br><br> The authors propose a Conceptual framework of the basemap, which consists of the Conceptual solutions framework of the basemap and few Application solutions frameworks of the basemap. Conceptual framework is intended to be reused in many projects and significantly reduce the resources. We differentiate Application frameworks for mobile and non-mobile environments. The results of the research are applied in few EA produced in 2014-2015 at the Institute of Geography of the National Academy of Sciences of Ukraine. One of them is the Atlas of emergency situations. It includes elements that work on mobile devices. At its core it is "ubiquitous" subset of the Atlas.

scholarly journals Organization design of complex technical products in integrated information systems

2018 ◽  
Vol 158 ◽  
pp. 01009
Author(s):  
Evgeny Dubrovsky ◽  
Viktor Dmitriev
Keyword(s):  
Information System ◽  
Information Systems ◽  
Design Process ◽  
Organization Design ◽  
Space Technology ◽  
Integrated Information System ◽  
End To End ◽  
Technical Products ◽  
Integrated Information

The article substantiates the necessity of using modern tools for the design of advanced space technology. The problems and consequences are presented in the application of CAD of various profiles within the framework of a single technical project. The decision of problems is resulted. The description of the through design process and the integrated information system is given. The possibilities of integrated information systems and the expected business effect are shown in their implementation and organization of an end-to-end design process.

scholarly journals PERAN PENGELOLAAN SISTEM INFORMASI MANAJEMEN DI PERGURUAN TINGGI

2019 ◽  
Author(s):  
SRI DIANA PUTRI ◽  
ahmad sabandi
Keyword(s):  
Information System ◽  
Information Systems ◽  
Management Information Systems ◽  
Management Information ◽  
Registration System ◽  
Academic Communities ◽  
Study Planning ◽  
Integrated Information System ◽  
Academic Information ◽  
Integrated Information

Management Information System is an information system that was built to provide convenience to users in any administrative activities on campus online, such as academic processes, admission of new students (PMB), curriculum creation, making lecture schedules, filling in Study Plan Cards (KRS), filling grades, lecturer &amp; student data management, finance, accreditation, etc. This system can also function as a support for data analysis in determining Campus decisions.so that management information systems can provide the best services for all academic communities, an important requirement for universities is a well-integrated information system. Given the campus management process that is not simple. There are many scopes that must be managed by universities. Start the registration system, study planning, assets, library, to finance. Not to mention other support systems in the scope of student affairs such as the PKM collection system, scholarships, Judicium, PMW, and others.in improving quality in order to excel in every aspect, universities must provide their best services. in order to realize the expected thing, for that every campus must have an integrated information system to improve management information systems in higher education there needs to be an Academic Information System, because with academic information systems can help all the problems that exist in a college

scholarly journals Effectiveness of Service Quality through Integrated Information Systems in Increasing Customer Satisfaction and Loyalty in Islamic Education Institutions

2020 ◽  
Vol 7 ◽  
Author(s):  
Silwana Mumthaza ◽  
Eni Fariyatul Fahyuni ◽  
Yayuk Faujiyah
Keyword(s):  
Information System ◽  
Information Systems ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Islamic Education ◽  
Integrated Information System ◽  
Integrated Information

In the management of Islamic Education Institutions based on management, efforts are needed to improve the quality of comprehensive human resources so that the quality of human beings in Indonesia can adapt well with the development of technology and times (Mutohar, 2014). Therefore Islamic Educational Institutions need a system that helps consumers get information. The information provided aims to provide better communication so that the program of Islamic Education institutions achieving educational goals will become smoother (Yukl, 2017). The implementation of this management concept has 3 key elements including customer satisfaction, service quality and customer loyalty (Kunaifi, 2016). In this case customer satisfaction with information obtained at the time of learning activities becomes importantThis satisfaction increases consumer loyalty at school. This study aims to provide an overview and information system that facilitates the public to receive better communication. This study also examines more deeply how information systems are able to provide satisfaction and increase loyalty to consumers of Islamic Education Institutions. This study uses qualitative data collection methods, namely research procedures that produce descriptive data in the form of information directly, in depth, unstructured. This research was conducted at SMA Muhammadiyah 2 Sidoarjo. Primary data sources were obtained from information in the form of interviews with related parties handling the Integrated Information System including the Deputy Principal for Student Affairs, Deputy Principal for Public Relations, IT team and Principal. Secondary data obtained from data that already exists and previous and has a relationship problem that is examined includes the existing literature. The population of the research sample was the guardians of students in SMA Muhammadiyah 2 Sidoarjo. Data collection techniques include interviews and Literature studies. Interviews were conducted with open-ended questions. Literature study is done by reading literature books, journals, internet and previous research that has been done before. From the analysis and results of the discussion obtained it can be concluded as follows: Integrated information systems have good benefits to schools so that schools can develop marketing and community trust as well-facilitated schools. The existence of an integrated information system can be an added value in increasing the satisfaction and loyalty of guardians of students, students and stakeholders who are interested in the school environment. Integrated information systems always experience developments in accordance with the technology that developed in that year. Therefore, competent funding and human resources are needed in managing the system.

scholarly journals PENGEMBANGAN SISTEM INFORMASI TERPADU PAUD STUDI KASUS PAUD ASI (AURA SUKMA INSANI) SINGARAJA

2019 ◽  
Vol 8 (1) ◽  
pp. 11
Author(s):  
Kadek Dwinda Yudha Pratama . ◽  
I Made Agus Wirawan, S.Kom., M.Cs. . ◽  
I Gede Mahendra Darmawiguna, S.Kom., M.S .
Keyword(s):  
Information System ◽  
Information Systems ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Administrative Management ◽  
Waterfall Model ◽  
The Government ◽  
Determining Factor ◽  
Integrated Information

Pendidikan merupakan usaha sadar yang dilakukan untuk meningkatkan kualitas masyarakat. Pemerintah melalui pendidikan pada usia dini memiliki visi untuk meningkatkan kualitas masyarakat. Meningkatkan kualitas pendidikan sudah menjadi faktor penentu untuk menunjang meningkatnya kualitas masyarakat, semakin baik pendidikan yang diberikan maka semakin baik keluaran yang dihasilkan. Upaya untuk meningkatkan kualiats pendidikan salah satunya dengan mengembangkan pengelolaan dalam lembaga pendidikan, pengelolaan yang dimaksud adalah pengelolaan administrasi. Pengembangan pengelolaan ini dilakukan dengan mengembangkan sistem informasi terpadu. Metode penelitian yang digunakan adalah penelitian pengembangan dengan model waterfall. Sistem informasi dikembangkan dengan framework Laravel dan Android Studio. Sistem dapat berjalan online maupun offline sesuai dengan kebutuhan dari lembaga pendidikan.. Hasil penelitian ini berupa sistem informasi terpadu yang dapat diakses dengan komputer pada server dan smartphone android pada client. Berdasarkan hasil pengujian, sistem informasi bekerja dengan baik. Sistem dinilai mampu untuk membantu masalah adminisrasi dengan presentasi nilai yaiitu 84,67 %. Sistem mendapat respon yang positif dari pengguna.Kata Kunci : Sistem Informasi, Android, Client Server, Pendidikan, Akademik Education is a conscious effort carried out to improve the quality of society. The government through education at an early age has a vision to improve the quality of society. Improving the quality of education has become a determining factor to support the increasing quality of society, the better the education provided, the better the output produced. One of the efforts to improve the quality of education is by developing management in educational institutions, management in question is administrative management. Management development is carried out by developing integrated information systems. The research method used is development research with the waterfall model. Information systems are developed with the Laravel and Android Studio framework. The system can run online or offline according to the needs of educational institutions. The results of this study are integrated information systems that can be accessed by computers on the server and android smartphone on the client. Based on the results of testing, the information system works well. The system is considered capable of helping administration problems with presentation values which are 84.67%. The system received a positive response from usersEducation is a conscious effort carried out to improve the quality of society. The government through education at an early age has a vision to improve the quality of society. Improving the quality of education has become a determining factor to support the increasing quality of society, the better the education provided, the better the output produced. One of the efforts to improve the quality of education is by developing management in educational institutions, management in question is administrative management. Management development is carried out by developing integrated information systems. The research method used is development research with the waterfall model. Information systems are developed with the Laravel and Android Studio framework. The system can run online or offline according to the needs of educational institutions. The results of this study are integrated information systems that can be accessed by computers on the server and android smartphone on the client. Based on the results of testing, the information system works well. The system is considered capable of helping administration problems with presentation values which are 84.67%. The system received a positive response from userskeyword : Information System, Android, Client Server, Education, Academic

scholarly journals Changes in the Product Costing Process Driven by Implementation of an Integrated Information System in a Production Company

e-Finanse ◽  
2019 ◽  
Vol 15 (4) ◽  
pp. 25-33
Author(s):  
Kamila Fałat
Keyword(s):  
Information System ◽  
System Implementation ◽  
Product Costing ◽  
Standard Cost ◽  
Integrated Information System ◽  
Manufacturing Company ◽  
Production Company ◽  
The Impact ◽  
New System ◽  
Integrated Information

AbstractThe article deals with product costing in a manufacturing company and change of costing methodology from normal to standard costing caused by a new integrated information system implementation. The aim of the article is to show the impact of a new integrated information system on product costing. In order to show the consequences of changing the methodology of product costing from normal to standard costing variances between standard costing and normal costing in an international production company were analyzed. For this research comparative analysis was used of unit costs before and after the new system implementation for finished goods. Ten percent of the items had a variance of more than 30% which was caused by errors in the new system settings and mistakes in the normal costs in the old system. The impact of the change of the costing methodology was shown by calculation of the difference between normal cost values and standard cost values ten months after the new integrated information system implementation. To verify the accuracy of standard costs settings, standard costs were compared to actual costs for finished goods and semi-finished goods. In the tenth period only 30% of finished goods and 42% of semi-finished goods showed a variance between standard costs and actual costs lower than 20%. It means that for the rest of the items standard cost assumptions should be checked and corrected. The results of the study indicate that a change in product costing methodology driven by new integrated information system implementation has an impact on company revenues. The direction of the change depends on the accuracy of previous system settings. It is impossible to implement a new system without increase or decrease of sales. The most important limitation of the research is that only one manufacturing company was studied. This was connected with data availability. The research methodology can be used by manufacturing companies to assess the impact of new integrated system implementation on their revenues. Literature concerning integrated information system implementation focuses on its advantages and disadvantages therefore the author of the article wants to concentrate on its impact on the profit and loss account, specifically on revenues.

scholarly journals AN ANALYSIS OF SALES INFORMATION SYSTEM AND COMPETITIVE ADVANTAGE (Study Case of UD. Citra Helmet)

2012 ◽  
Vol 6 (2) ◽  
pp. 69
Author(s):  
Hendra Alianto ◽  
Santo Fernandi Wijaya ◽  
Fikri Arlan
Keyword(s):  
Decision Making ◽  
Information System ◽  
Information Systems ◽  
System Analysis ◽  
Business Development ◽  
Running System ◽  
Integrated Information System ◽  
Increase Productivity ◽  
Operational Activities ◽  
Integrated Information

Business development in this era of globalization leads companies to use information system in running business relationship by changing the traditional way of working in non-integrated information systems into integrated information systems. The intended use of the integrated information system will improve the effective and efficient way of working, such as the availability of information in real-time, accurate and informative for decision-making for the benefit of operational activities, as well as decision-making for strategic interests and the company’s business development. Especially with the application of sales information system, it will improve the company’s performance and will affect the competitiveness of companies, which can ultimately increase the maximum profit. However, in reality it is not easy to implement the integrated information system, because it is influenced by the customs, culture and mindset of the user company. It is necessary for running system analysis activity and building an integrated information system by concerning into the needs of users, management, customers and stakeholders. The implementation of integrated information system will increase productivity and achieve the effectiveness and efficiency level of company’s operations, through the analysis of sales information system will affect the competitiveness of companies.Keywords: Sales Information System Analysis

scholarly journals Analisis dan Perancangan Sistem Informasi Penjualan dan Persediaan pada PT. Xyz

2013 ◽  
Vol 4 (1) ◽  
pp. 162
Author(s):  
Devyano Luhukay ◽  
Yohannes Kurniawan ◽  
Titan Titan
Keyword(s):  
Information System ◽  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Analysis And Design ◽  
Desktop Application ◽  
Integrated Information System ◽  
Effectiveness And Efficiency ◽  
Computerized System ◽  
Integrated Information

Based on an analysis conducted, PT XYZ may face problems on their business process since it is still executed with a non-computerized system. The purpose of this study is to improve the effectiveness and efficiency of the business processes perFormance running at the company. Besides, this study may support PT XYZ to monitor their business activities primarily from sales and inventory. The focus of the analysis and design of the inFormation systems lies in the records of beef suppies and sales transaction. A procedure and design of an integrated inFormation system in the Form a desktop application is the output of this study. 

scholarly journals ATLAS BASEMAPS IN WEB 2.0 EPOCH

2016 ◽  
Vol XLI-B4 ◽  
pp. 611-618 ◽  
Author(s):  
V. Chabaniuk ◽  
O. Dyshlyk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Web 2.0 ◽  
Conceptual Framework ◽  
Classical Type ◽  
Topographic Data ◽  
The Past ◽  
Integrated Information System ◽  
The Web ◽  
Integrated Information

The authors have analyzed their experience of the production of various Electronic Atlases (EA) and Atlas Information Systems (AtIS) of so-called "classical type". These EA/AtIS have been implemented in the past decade in the Web 1.0 architecture (e.g., National Atlas of Ukraine, Atlas of radioactive contamination of Ukraine, and others). One of the main distinguishing features of these atlases was their static nature - the end user could not change the content of EA/AtIS. &lt;br&gt;&lt;br&gt; Base maps are very important element of any EA/AtIS. In classical type EA/AtIS they were static datasets, which consisted of two parts: the topographic data of a fixed scale and data of the administrative-territorial division of Ukraine. It is important to note that the technique of topographic data production was based on the use of direct channels of topographic entity observation (such as aerial photography) for the selected scale. &lt;br&gt;&lt;br&gt; Changes in the information technology of the past half-decade are characterized by the advent of the “Web 2.0 epoch”. Due to this, in cartography appeared such phenomena as, for example, "neo-cartography" and various mapping platforms like OpenStreetMap. These changes have forced developers of EA/AtIS to use new atlas basemaps. Our approach is described in the article. The phenomenon of neo-cartography and/or Web 2.0 cartography are analysed by authors using previously developed Conceptual framework of EA/AtIS. This framework logically explains the cartographic phenomena relations of three formations: Web 1.0, Web 1.0x1.0 and Web 2.0. &lt;br&gt;&lt;br&gt; Atlas basemaps of the Web 2.0 epoch are integrated information systems. We use several ways to integrate separate atlas basemaps into the information system – by building: weak integrated information system, structured system and meta-system. This integrated information system consists of several basemaps and falls under the definition of "big data". In real projects it is already used the basemaps of three strata: Conceptual, Application and Operational. It is possible to use several variants of the basemap for each stratum. Furthermore, the developed methods of integration allow logically coordinate the application of different types of basemaps into a specific EA/AtIS. For example, such variants of the Conceptual strata basemap as the National map of Ukraine of our production and external resources such as OpenStreetMap are used with the help of meta-system replacement procedures. &lt;br&gt;&lt;br&gt; The authors propose a Conceptual framework of the basemap, which consists of the Conceptual solutions framework of the basemap and few Application solutions frameworks of the basemap. Conceptual framework is intended to be reused in many projects and significantly reduce the resources. We differentiate Application frameworks for mobile and non-mobile environments. The results of the research are applied in few EA produced in 2014-2015 at the Institute of Geography of the National Academy of Sciences of Ukraine. One of them is the Atlas of emergency situations. It includes elements that work on mobile devices. At its core it is "ubiquitous" subset of the Atlas.

scholarly journals ADVANTAGES FOR THE IMPLEMENTATION OF ERP BASED INFORMATION SYSTEMS IN SERVICE COMPANIES

2020 ◽  
Vol 1 (3) ◽  
pp. 218-224
Author(s):  
Maria Widiastuti
Keyword(s):  
Information System ◽  
Information Systems ◽  
Development Strategy ◽  
Internal Control ◽  
Business Development ◽  
Manufacturing Companies ◽  
Service Companies ◽  
Integrated Information System ◽  
General Service ◽  
Integrated Information

This article is made is to explain that in general service companies operationally have a simpler business process, compared to trading or manufacturing companies, still need an integrated information system. And the importance of Information Systems for the running of the company, so that it can facilitate the management in making decisions related to the performance of all departments or sections in the company. Integrated information systems can help the management in making company operational reporting, internal control processes over the running of the company's operations, and can provide information needed by management in formulating the company's business development strategy. Companies in developing information systems that can achieve these objectives can use an ERP-based information system (Enterpise Resousch Planning).

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